I contacted them because I needed to replace my carpet, and Gene responded quickly and came out to…read moregive us an estimate. He was incredibly knowledgeable and professional throughout the process. I highly recommend Gene and his team!

I had a great experience with the team. They removed the old flooring in my rental unit and…read moreinstalled an entirely new floor, and the results came out amazing. The floor looks great and feels very durable, which was important to me since it's a rental property. Gene, Angel and the team was efficient and communicated well throughout the entire project. They showed up when they said they would, kept me informed, and the quality of the installation exceeded my expectations.

If you're looking for a flawless, stress-free hardwood flooring upgrade, Tom's Hardwood Floors is…read morethe only company you need to call. We replaced 20-year-old carpet throughout our entire home with beautiful engineered hardwood--and the result is nothing short of stunning. - David, our project manager, was responsive and guided us every step--scheduling a site walk immediately, explaining the process clearly, and connecting us with their flooring gallery for expert, no-pressure guidance. - Johnny, the on-site lead, was communicative, accommodating, respectful, and always available. His hands-on leadership kept everything on track and on time. - The install crew was punctual, clean, skilled, and completed our entire home in just two weeks--without cutting corners. Transitions, baseboards, and fine details were flawless. - No surprises, no hidden fees--just honest, fair pricing and clear communication. They stood by their word, every step of the way. Our home now looks brand new. We've worked with many contractors, but Tom's Hardwood Floors sets the gold standard--not just for quality, but for the values of a true family business. Do not look anywhere else. If you want excellence, integrity, and a team that treats your home like their own, Tom's Hardwood Floors is the way.

Tom's did the floors in my unit a few weeks ago. Here are my thoughts:…read more Pros: - Communication: Generally very prompt communication. I wish I got more updates during construction but they sent them whenever I asked. I liked that they were very contentious about talking with my neighbor when their van was blocking a little bit of their driveway--a lot of contractors wouldn't bother. I also had another neighbor who was causing some issues and they kept me in the loop, which I appreciated. - Price: I talked to several contractors and their price was pretty reasonable--not the lowest nor the highest, more in the middle. Cons: - After construction, I noticed some damage on parts that were supposed to be protected. They were minor damages, but annoying. The most noticeable one was a dent on my TV, which left a white dot that I see every time I turn on my TV, which sucks. - In terms of details, I noticed that there were some dings in pretty noticeable parts of the wood. I don't know if it was the crew or the wood came like that, but when I was testing a wood sample before purchasing, I hit the wood with a hammer and it didn't leave a mark, so it would take a lot of force to leave a dent like the one pictured. Kinda disappointing because the dent is smack in the middle of a high traffic area. Some last notes: - David came by to do a final walk through and helped me move some of the heavier furniture back. It didn't bother me but if you're expecting furniture to be put back the way it was originally, you'll want to manage your expectations. - You should definitely hire painters and cleaners after the construction--I didn't think the walls were going to be as scuffed up as they were. And everything will be superrrr dusty, even if it's covered. - When I expressed concern about not all baseboards being replaced, which I thought was the scope of work, he explained that he told his crew to use existing baseboards when possible. He said he did this to save me some cost and offered me $150 to cover the savings. I generally feel positive about this, although if I hadn't mentioned it I don't think it would've come up, so take that for what it's worth.

I would highly recommend Step Ahead Carpet. i've been using them for over 15 years and I've never…read morebeen disappointed in their service. They are truly the best in the business. With a wide variety of different carpets to choose from and different price ranges. I am a realtor and I feel confident referring my clients to Joe and his installers. I feel like I don't have to micromanage them. They take control of the situation and always deliver. They're also easy to get a hold, so communication is never an issue, which is huge in my business. I've done several jobs with them this year and completely satisfied, as usual.

Joseph helped me with carpet five months ago and did such a good job I came back to him for new…read morecarpet in a three bedroom flat. As before, he was very helpful with selecting the appropriate carpet and arranging for a quick installation. The job turned out very nicely, and I would highly recommend working with him.

The Floor Store is a hidden gem on Clement St. They share parking with FedEx, so there's parking…read moreavailable, don't worry. The store is unexpectedly massive with many great engineered hardwood flooring options. I arrived at the store in a mild crisis state as I was unhappy with the vinyl flooring selections our interior designer has recently picked out for the renovation of our house built during the Edwardian period. She picked this out because vinyl was "cost-friendly," but I quickly found out many great engineered hardwood sections that were cheaper and nicer looking than vinyl with TJ's help. TJ was chill, nice, and talked to my fiancé and me for two hours, educating us on engineered hardwood flooring and helping us pick out almost 4,000 sq ft of 4 different types of flooring for four different units to help us maintain the original beauty of the Edwardian building and stay under budget. We ended up saving over $10K switching from vinyl to engineered hardwood by purchasing from The Floor Store!

I am posting this review as an open, 24-hour escalation to the Store Manager and Corporate…read moreLeadership regarding my order at the Geary Blvd location. I paid a deposit months ago for a specific, HOA-approved carpet for a real estate listing. My sales rep, Rodney, took the payment, provided zero proactive communication for weeks, and sent a blanket "Will do!" when I submitted the final HOA approval. Only after I was forced to follow up after more than a week of silence did Rodney admit the warehouse "misplaced" the inventory. Rather than taking accountability for failing to order/secure the product on time, he attempted an unauthorized product swap--sending photos of a completely different alternative carpet and trying to force it onto my project without my consent. When confronted, Rodney scrambled, blamed the HOA, made excuses about warehouse inventory numbers, and admitted the original carpet would take weeks to arrive--confirming he spent weeks hiding severe delays rather than managing the order. THIS IS A DIRECT 24-HOUR NOTICE TO MANAGEMENT: I require store management to contact me directly within 24 hours to either: 1. Provide written confirmation of a firm, expedited delivery and installation date for the exact contracted carpet, OR 2. Process a 100% full refund of my deposit immediately so I can take my business to a professional vendor. If management fails to resolve this within 24 hours, I will be filing a formal credit card chargeback for unfulfilled goods/services and taking further steps to recover financial holding damages caused by these listing delays. Rodney and The Floor Store team on Geary have severely impacted my timeline through gross incompetence. Management needs to fix this today.

From commencement to completion of refinishing floors was a positive experience…read more - the only company, out of 4 contacted, that provided a written detailed estimate rather than just sq. footage and cost - very accommodating in scheduling the work -MOST IMPORTANT, restored the hardwood floors that were stained, scratched, and worn out, back to the way they were in 1959. - unbeatable value for their quality of work Reiterating prior Yep reviewer. Hire them! Glad I did!

Tony did an amazing job with our floors! We had carpet floors upstairs and wood floors downstairs…read more Both were heavily stained with dog urine from the previous owners. We wanted to rip up the carpet, and restore or replace the hardwood underneath. We were on a super tight timeline to move in and get all the work done. Tony not only worked around all of our other contractors schedule but did all the work in such a high quality manor. I've been so impressed with how the floors turned out it feels like I'm in a completely different house. Tony was so nice and responsive, and he also took the time to salvage and piecework wood flooring planks that couldn't be saved so we could save as much money as possible. I cannot recommend Tony and his team enough!

We had a wonderful experience with KZ. We randomly stopped by to ask the designer Bailey on what to…read moreconsider for deciding on the remodeling layouts. Bailey was very approachable and knowledgeable. He provided stylistic and customized insights to help us create great designs for both the kitchen and the bathrooms. Bailey is truly genuine to help the clients without any pushiness, so we felt very comfortable to rely on his advice. He helped us arrange for the kitchen cabinets, countertops, tiles, and many accessories, often following up with calls to confirm details with contractors. Everything turned out beautifully. Highly recommend!

My son recently bought his first home--a true fixer-upper--and that's how our journey with KZ…read moreCabinet and Stone began. We walked into their showroom in South San Francisco not knowing what to expect, and were greeted by a friendly gentleman named Bailey. Little did we know, that moment would mark the start of both a great project and a lasting connection. Bailey is professional, knowledgeable, sincere, and incredibly patient--everything you'd hope for in a salesperson. I originally was just looking for flooring at KZ but Bailey made us feel so comfortable we ended up getting pretty much everything here. One stop shop to save time and energy . He offered thoughtful advice every step of the way and was always there when we needed help. Even on his day off, he went out of his way to make sure everything was prepared for us. That level of dedication is truly top-notch. Their pricing is competitive, but for me, outstanding service makes all the difference--and Bailey delivered exactly that. If you're planning any remodeling, I highly recommend giving KZ Cabinet and Stone a try. Be sure to ask for Bailey--you won't regret it. The only negative feedback I have is the warehouse pick up staff may not be the most friendly but the job gets done.

Our 100 year old wood floors were looking pretty bad. They were uneven and had been sanded so many…read moretimes we had been told they couldn't be sanded again. However, Nam figured out how to do it and the results are fantastic!!! He and his crew do excellent work and were really helpful so we understood exactly how long it would take and they minimized the dust and kept the rest of the house clean. They also stained the new floor to exactly match adjacent rooms. I highly recommend their work. Very professional and excellent results!

Impeccable! Nam and his team are very professional and exceptional at their craft. Our 40+ year old…read morefloors were refinished to a standard that exceeded our expectations. The price was also very fair for the extensive amount of labor involved. Highly recommend!

These guys are awesome. I would use them again and highly recommend them. Fair price, professional…read moreservice. On time and within budget with little mess. Gold stars all the way around.

Floor Pros was very reasonably priced, did great work, and completed the job on time. Customer…read moreservice was great. They responded to my questions quickly and professionally. I am very pleased with the quality of work they did refinishingmy hard wood floors and would highly recommend them.