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    Proactive

    5.0 (2 reviews)
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    Physical therapy

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    Therapeutic Associates Northeast Portland Physical Therapy - Aubree Benson PT, DPT, Clinic Director

    Therapeutic Associates Northeast Portland Physical Therapy

    3.5(10 reviews)
    3.2 miBeaumont - Wilshire, Northeast Portland

    I went in hoping for the best and things seemed at least standard/avg but in the end I discovered…read morethe billing had been really messed up and they had billed to a previous accident I was in and accrued a debt without letting me know--when I still had pip funds. Then my pip ran out and it was a whole year later. When the lawyer called to check in with all my providers , only then did they send me a bill for a very large balance. I called them to understand what had happened. Got the above story and asked them to hold themselves accountable for their billing mistakes. They insisted they would not take any responsibility--even though they had done the billing incorrectly and not let me know when it was initially refused (when I still had pip funds). So I wouldn't recommend them on a billing angle. In addition, I had Aubrey work with me and she made an adjustment to my neck that unfortunately I needed 3 sessions with my chiro to correct. I mentioned that the adjustment hadn't worked for me and Aubrey was defensive in response, so I just dropped it. After that I just stuck with going over exercises rather than having more adjustments. I actually wish I had overall just left and chosen a different place. I wasn't going to mention any of this but when they wouldn't hold themself accountable for their billing mistakes in anyway and want part of my bodily injury settlement which won't be that much and I really need for continued treatment I thought I'd write something so there is accountability somewhere. Update: One day after I wrote this review I got a call from the office that Aubrey wanted to offer me 50% off the balance. I appreciate her taking some responsibility towards an office error. I do hope in the future that this can be done without a review--for both parties involved.

    I came in to this office with a specific recommendation for Aubree as she was ostensibly an expert…read morefor athletes. After one session I was pawned off on the new intern rather then dealing with the person I was coming in for specifically. Since I was paying cash out of pocket and it ended up being about $135 for a hour session. I obviously wouldn't be paying this for an intern. Especially since 15 minutes of each session was a unsupervised time fluffer of warming up on their recumbent bike, then 15 minutes of self stretching, oy vey what a bargain! Nevertheless I signed up for three more sessions only because the incompetent admin told me my insurance would cover the rest of the visits. You already guess what happened, my insurances said uhhh no. I blame PT for this not my insurance, their admin was wither incompetent of a fibber, likely both. Despite my depute with PT's head office they wouldn't even reduce my $700+ bill. My advice- get anything they say in writing, they have no compunction to tell you whatever suits them. In a microcosm this is whats wrong with our health insurance system. Overcharging and fibbing for suspect services to subsidize low payers. Also I noticed that most people there were older, out of shape people, with minor issues that were probably using PT as a social visit as it was free, free, free for them through their company insurance to hang out and get some attention for their minor aches and bruises. Meanwhile I'm overcharged through the nose and getting stuck with the intern, doing a bunch of trivial exercises at an inflated price, no thanks.

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    Therapeutic Associates Northeast Portland Physical Therapy
    Therapeutic Associates Northeast Portland Physical Therapy
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    Proactive - physicaltherapy - Updated May 2026

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