This place sucks. My boyfriend's had his truck here for the past 2 months and they've hardly worked on it. They installed a new motor and when he went to pick it up somehow he now needed a new boot strap and his shifting was messed up. Then went to pick it up again and they had left his light on and killed his battery. They're a bunch of scammers who nobody should have any business with. read more

My headlights went out while I was on the road heading to work at 4 am, took the car back home and dropped off at Prock. They found a melted ground wire and had it fixed within the day. read more

Honest, upfront, extremely knowledgeable, reasonable pricing, finally I have a shop that I can just drop my vehicle off and not worry about what's being done or what I left in the vehicle. These guys are the real deal and my ecodiesel loves them. This is my fourth time for repairs don't laugh she is high mileage and I'm still in Love with her . The owner with one of my repairs said let's try this and see what happens well what happened, I won't go into details, saved me from replacing the engine. Yeah wow! They think outside the box not just following some prebuilt repair pricing book or manual. I could keep going but I won't. Finding a place I can trust is like winning the lottery I'll leave it at that. read more

My car had bottomed out on a speed bump or otherwise. I went to Volvo first to get an invoice of the repairs needed (as the ac was broken, and the charge pipe was damaged causing a rough idle). I handed the invoice to the guys at prock and they found issues that the Volvo tech hadn't even found/mentioned. They care about making sure to give a thorough and complete inspection, and they will let you know what needs to be fixed. They only used oem parts because they care about quality. This is now my #1 car repair place , I will take my Volvo here every time now. It can be a bit pricy (which is expected for European cars) but it is well worth it (and it beats dealer rates). COMMUNICATION! I'm a college student and these guys were constantly relaying information to me and my mother in Austin, I couldn't recommend a more honest and trustworthy shop. Prock Auto for the win European car friendly! read more

190 E. Lamar Street Sherman TX 75090 (972)765-9308 DISSATISFACTION CUSTOMER REVIEW ON PROCK AUTOMOTIVE Attention Mr. Prock/ Owner & Shawn Eltworth/Store Manager, It is with deep regret to come to this conclusion of writing a negative review regarding the reprehensible work ethics performed by your employee Eddie, and the unprofessionalism of miscommunication, including his lacking ability to communicate with his upper management in regards to our needs that were not met at a fair rate in pricing. Prior to the 4th of July Holiday, on Friday July 1, 2022, I made a call to Procks Automotive with the need of helping my son, who currently, is a Student at Texas Tech. Currently, my son has an issue with his 2014 Chevrolet Camaro RS vehicle. Unfortunately, his A/C is not working properly, due to an A/C Compressor. As a parent, and a Use Car Automotive Dealer/Business Owner, I contacted Procks Automotive and spoke to Eddie regarding this issue. I identified myself as a Business Owner in the Used Car Industry. In addition, ***I informed Eddie/Service Advisor, that I have mailed my son via UPS a Remanufactured AC Compressor, and all I need is the installation of the AC Compressor and Freon to get the AC Recharged. Eddie spoke with me ACCEPTED TO TAKE THE JOB and FINALIZED a PRICE for this job to be $350.00, with tax included. After speaking to Eddie/Service Advisor, he promised me that they will start working on my son's car effective immediately after the Holiday on July 5, 2022, and have it ready for delivery for my son to pick up. In addition, I asked Eddie to work on a better price for me ;nevertheless, he informed me that his manager just left for the day; but he will speak to him on Tuesday, after the Holiday, on giving me a discount. Eddie NEVER called me to discuss any discount on pricing, nor did they ever get started on fixing the issue on my son's car. I called on Wednesday July 6, 2022, to see if the car was completed, Eddie informed me that they were backed up and have not yet started on resolving the issue on my son's 2014 Chevrolet Camaro, nor has he spoken to his manager. Today is July 8, 2022, I called Procks Automotive and spoke to Eddie/Service Advisor regarding my son's vehicle, checking to see the trajectory of completion of the work, regarding the A/C. Eddie informed me that they will get started with installing the AC Compressor today. Later in the afternoon, Eddie called me to inform me that they don't install Remanufactured Parts, which forces me to buy a Brand New Part for $452.00, which he ordered from Adelco. In return, I spoke to Eddie and informed him that I will call him back in 1 hour, reasons why, I wanted to inform my son of the situation so that he can make the decision on whether he wants to move forward with the price increase and a new A/C Compressor. My son agreed with the price given. Personally, I thought that it was too high of a price; nevertheless, to move forward, we informed Prock Automotive to install the New A/C Compressor. Effective 1 Hour Later, My son called me to inform me that he received a phone call from Procks Automotive informing him that he needs to pay $1,000 more for an A/C Condenser . I'm sure that many parents who have students that attend Texas Tech can relate to how I feel. The Weather Forecast Reports 100-105 Degrees Weather for the entire current week, and prior weeks. A/C is a serious issue and a need here in Texas; however, Prock Automotive finds pleasure in taking advantage of the students at Texas Tech, and they take advantage of increasing their prices, robbing so many people and taking advantage, using the weather as a reason for their high prices. I made a strong effort speaking to Eddie regarding the additional $1,000 increase. He informed me that the part of the A/C Condenser cost $378, and the Labor cost $608. As A Business owner, I informed Eddie the price is too high and they are taking advantage of students and parents that have their children in Lubbock Texas. In addition, I emailed Prock Automotive my Sales Tax ID showing them proof that I am a Dealer; nevertheless, he made no efforts to issue me any discount price nor did he make any effort on resolving the issue amicably. PROCK AUTOMOTIVE REPAIR IS CHARGING MY SON $1,848.99 FOR A SIMPLE A/C REPAIR THAT COST AVERAGE $200-$300 MAX ***After taking my call, Eddie/Service Advisor, knew from our conversation that the A/C Compressor, mailed by me, was a remanufactured part. He knew every detail about the vehicle; however, he waited until the last minute to inform me that they don't install parts purchased by customers. At this time, I am highly disappointed at the services rendered at Prock Automotive Repair. Prock Automotive Repair is a Serious Rip Off. I DON'T RECOMMEND ANYONE IN THE PRESENT OR FUTURE TO DO BUSINESS WITH THIS COMPANY. I ASKED EDDIE/SERVICE ADVISOR TO GIVE ME THE NAME OF THE MANAGER, HE GAVE ME THE FULL NAME HOWEVER; WHEN I ASKED HIM TO SPELL THE LAST NAME OF THE MANAGER, H read more

I recently dropped my car for diagnosis ( some error code and a noise from rear tire) and I was told they charge around $70-150 depends on how much time they will spend on my car. Then I left and waited a phone call; finally I received a phone call a day after asking my intent and budget to fix the problem. When I asked if they diagnosed yet answer was "no but working on it". Then why you are asking my budget? It might be little bit pricy ($500-600 in addition to diagnosis fee) to fix and wanted to discuss with you. I told them not to fix since the problem was minor and not worth to spend $500-600. And I received another phone call in 30 minutes from the same guy and was telling me the technician already fixed the problems ( placing a bolt to control arm and computer programming for differential) during diagnosis and my due is $690 which was ridiculous. Of course I did not accept and asked why they repaired before discussing me and getting approval. The guy over the phone was reasonable and offered me some discount and asked me to pay $300 which was still high and I already lost my trust. And I asked them to waive the additional fee- he appreciated my concern and said yes - I would pay $150 diagnostic fee since the technician spent decent time on my car which was fine. Then another ridiculous phone call; telling me the owner is insisting on charging additional fee since they repaired my car and lowest is $300; if I don't accept to pay they will remove what they placed (which is a bolt) and might not be SAFE to drive after! I was literally being threatened!!! Pay the money otherwise you will have and accident. I was so angry but not much choices and explained once again; it is not my mistake and you are trying to charge me unfair fee ; 1) you did not tell me what is wrong, 2) Did not ask my permission to fix , 3) Trying to charge me 600$ for a suspension arm bolt and computer programming. The guy at the phone was little bit shamed and referring the owner; boss wants that. I said " I will pay you what you want since I dont have much choices. I can not trust you guys anymore and please do not remove any parts from my car and please DO NOT TOUCH my car anymore. However, as you can guess I will complain you everywhere!" His answer was ridiculous again: "It is fine!". Then I went to pick up my car and paid $300, get in the car turned the ignition guess what? Error code is still on. Did I surprise ? Of course not they either did not fix or ruined what they programmed. I do not usually write reviews but felt it is needed to warn people for not doing the same mistake I have done. read more

After attending our daughter's graduation at TTU, my wife noted that her car had developed an unusual rumbling noise as well as the car pulling hard to the left. She felt it unsafe to drive home 500 miles to Houston with car in that condition. This week I drove back to Lubbock with my daughter to check on cars condition. Not knowing any car repair shops in Lubbock, did an online search and took my chances with Prock Automotive. When I got to the shop, it was full with work and cars on every lift. after explaining the cars ills and our situation being 500 miles from home. Shawn immediately assigned a technician to test drive the car. Upon his return, they took a car off a lift, and proceeded to diagnose and repair the problems with the work completed in an hour and I was safely on my way home. Price for the work was reasonable as well. Rarely does one find this level of customer service in the car repair business. Prock deserves a 5 star +. W.P Kroll - Houston read more

I followed a recommendation to Prock Automotive and pulled into this unassuming shop (my favorite kind) in my well-used 5-year-old Subaru with squeaky brakes that were taking longer to stop the car then they should. Soon they called with the honest news - my brakes, though worn were not in immediate need of replacement. I asked for an estimate anyway. The price for the full job on all four corners was reasonable. So, I gave the go ahead and the work was completed quickly. Now, here's why a good shop merits this good review. Any work done by humans with human made parts can have flaws. After a few long trips with my new and better stopping brakes, I noticed the front left wheel was dusty and the rotor was wearing unevenly. I took it back by the shop for them to check out. What impressed me is that they made no excuse or gave me the line you usually get from some shops and dealers, "it's normal". Instead they, said, "we'll check it out." Check it out they, did and found that the one pad wasn't doing it's job, so instead of just patchy work, they replaced the pads with another brand and resurfaced the rotor at no charge. Now, my SUV stops more quickly and smoothly than when new. I really appreciated how they stand behind their work (or, in the case of brakes, they stand "in front" of their work). Like me, they see auto repair as a bit of a art form and honor what they do. Now, I don't have to stand on my brake pedal to stop my Subaru, but I do stand by my recommendation of this shop. Sure, I could've found a discount repair, but it is worth it to me to have a good shop like this do good work. Thanks Prock Automotive. Hopefully I won't need you for a while, but when I do, I'll be back. read more

My son had a problem with his vehicle while going to school at Texas Tech that left him stranded. Being 200 miles away, what can you do as a parent? We called Procks and they were able to recommend a Tow company that picked him and his vehicle up. They were able to quickly diagnose the problem and get it fixed and back on the road at a very reasonable cost. Knowing they were dealing with someone far away etc....they could have stuck it to us- but they were more than fair. Highly recommended! read more

I spent a lot of time looking for a good, reliable, and honest mechanic in Lubbock. This place is by far the best. They are timely and inexpensive. Highly recommended! read more

My wife and I rolled into Lubbock from Austin at 5 pm last Friday with a rumble in the front end. Despite the late hour, the guys at Prock got my car on the rack and diagnosed a bad wheel bearing. They sent out for the part straight away, gave us a loaner vehicle and had our automobile fixed by 10:30 a.m. Saturday morning. Good execution and follow-up, and very quick service. We were very pleased with our experience. read more

Prock charged me 200 dollars just to diagnose my air conditioner problem and then gave me an estimate of 1200 dollars to fix it. I took it to Pena Automotive who fixed my air conditioner for 135 dollars. read more

Poor repair and profoundly overcharged for my daughter's truck repair. They did not correctly fix the steering and still fully charged us - even after taking it back again stating that the steering is still not right. They said nothing was wrong, nothing further to fix. We got a 2nd opinion from an expert mechanic back home and Prock did not correctly calibrate the steering column. Prock price gauged my daughter most likely because she's is an out of state student. Man at the desk was unhelpful. Sleazy looking place. Don't take your vehicle here! read more