I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

We have used Proven Plumbing & Air for the last four years.They are always attentive to detail and…read moretheir employees have good customer service skills. Recently we had a tankless water heater installed. The two plumbers assigned to our job were Zachary Clowdus and Kevin Robinson. They did an excellent job.. Zachary also took pictures of the heater and took the time to explain absolutely everything to me. David C.

Called McCullough Georgetown at 3 PM about an issue with our heat pump not heating properly. Tech…read morearrived within half an hour and determined a bad capacitor was the problem. He not only replaced the part, but washed the condenser coils at no extra charge. By 4:30 PM, an hour and a half after the initial call, our heat pump is working well again. If I could give them 6 stars, I would. Great, prompt job by McCullough Georgetown!

Got a postcard in the mail offering a $69 A/C tuneup. Called to make an appointment. Was talked…read moreat by some sort of AI bot, which would not offer that price. Will not use a company that treats their potential customers that way.

Great TECH and very knowledgeable. And curtius Great work manship. OnVery curtius…read more Replaced a burned out motor on compressor

Exceptional customer service from the team at AirCo. Following a detailed home inspection, I was…read morefaced with multiple concerns across electrical, plumbing, and HVAC systems. From my initial interaction with the office representatives (Taylor, Dave Sr., and Dave Jr.) to the technicians who came out to my home (Nick, Jackie, and John Paul), the level of professionalism and care was outstanding. The team provided an in-depth assessment and diagnostic of all identified issues. Just as importantly, they took the time to clearly explain areas that were not a concern and documented a thorough review outlining why those aspects of the home were in good condition, information that will be extremely valuable for future home inspections or potential buyers. Each team member was knowledgeable, responsive, and thorough in addressing my concerns, making what could have been a stressful situation feel manageable and well-handled. When people speak of organizations that deliver top-tier service, this is exactly the kind of company they mean. AirCo has earned my trust and will be my first call for any future needs.

Amazing service everytime we call. They were able to detect a leak in our system and patch it for…read moreus and helped us figure out how to prevent those kinds of expensive fixes in the future!

Advanced A/C did awesome job. My heating went out and I called them. They initially said the tech…read morewould be between 2-5pm. They then called to say the tech could come sooner and I missed the call! Called them back and hour later and still was able to get the tech early. Great customer service from Paige!! Justin the tech arrived and within 5 minutes he identified the problem and solution. He throughly explained everything and showed me the DAT was broken. He was able to replace and fix the system within 30 minutes. He was full of knowledge concerning HVAC with lots of tips and information about my system. He even invited me to take a look in the attic and explained some of the features. Another example of outstanding customer service far beyond what was expected. Will definitely call Advanced for any further HVAC problems.

Philip is great and is a fantastic option if you're looking for a local AC guy. He's experienced,…read moreknowledgeable, professional, honest. It's his business and you always interact with him directly. He gives you his cell phone number and patiently answers all your questions as needed. He does the scheduling and he's the one that comes to do the work. When working (I had a cooling check done), he made sure to explain everything about my particular cooling system to me and took the time to answer any questions I had. It's obvious that he just wants to do good work and leave the customer happy. He's not looking to make more money than he's reasonably owed. When looking for an AC tech to check my cooling system, I briefly chatted with a bigger company who gave me inflated pricing for simple maintenance (they were also oddly ambiguous about contingency pricing). Philip was straightforward when we first spoke and gave me all his pricing, including any potential add-ons (super dirty coils, etc.). It was an easy choice. His prices are very reasonable. It was $80 for a cooling check (incl. a light condenser coil cleaning) and $60-$70 for a heating check (in April of this year, obviously prices are subject to change based on economical considerations). The only problem is he's busy! Since it's just him, he's booked way out in advance for maintenance. He does always leave openings for emergencies so don't hesitate to reach out to him. It's a bit old school so you've got to pick up the phone and call (no online scheduling or Yelp quotes or anything). I also paid by personal check (forget what other payment options were available). Thanks, Philip!

Excellent service at a fair price. Very knowledgeable!!…read more Very honest and thorough with great advice.

Had a problem w my system, called the came out promptly and had it diagnosed and fix fast. The…read moretech, Ulysses Olvera rocks, very professional and explained everything in layman's terms.

This business will be my A/C service provider for as long as I live in this area. I have been using…read morethem for at least two years. For not a lot of money, they come out twice per year and perform a very thorough pre cooling season and a pre heating system check in order to head off any problems. So far, I've had no problems. The technician clearly is an expert in his field and is also a very good communicator. No need to look elsewhere, this should be your company too.

My rep Donny was sure to let me know what I would need (the condo I bought did not have a carbon…read moremonoxide detector on the floor connected to the garage), as well as other options that were not necessary, but he could do if I wanted. He ended up having a compatible detector with him in his van, so he was able to install it during the same appointment. Price was very reasonable, so I was happy to have him take care of it.

We paid nearly $600 for an AC repair, and my system failed again within 30 minutes of the…read moretechnician leaving. Thirty minutes. Let that sink in. The technician returned the next day and, instead of standing by the original repair, blamed the attic's humidity and tried to squeeze another $300 out of me. After charging me nearly $600 the day before, they wanted even more money for a problem they clearly failed to fix the first time. Eventually, the technician repaired it again at no charge. Unfortunately, that "repair" was just as worthless as the first one. I also requested an itemized receipt so I could submit the repair for warranty reimbursement. They never sent it. No follow-up. No professionalism. No accountability. Now, only one week later, my AC is out AGAIN. So, to recap: * Nearly $600 spent. * AC failed within 30 minutes. * Attempted upsell for another $300. * Failed to provide the requested documentation. * AC failed again a week later. This company took my money, failed to properly diagnose or repair the issue, tried to charge me more when their repair didn't work, and then disappeared when I needed paperwork. If you enjoy wasting money, sweating, and dealing with excuses instead of solutions, then Honest Air Conditioning is the company for you. Otherwise, save yourself the frustration and call another company.

We woke up with a projected high of 112° and an air conditioner blowing hot air. The fan was…read moreworking but the unit outside wasn't doing anything. After our normal AC repair guys out of Georgetown were booked (as well as 2 others we called) Austex THANK GOD had an opening for this afternoon. Their tech was able to come an hour earlier than they originally thought and was completely done replacing our capacitor, taping a leak up in the attic, and washing the AC unit in less than 45 minutes. He was super nice and very quick. Austex will have repeat business from us.

Love these guys! Had a new complete system installed back in February. After requesting quotes…read morefrom at least 5 other vendors, we went with Austex because Dave is a pleasure to work with, made it super easy to get a quote, and provided several options that exceeded other companies in terms of value and cost. The process was smooth from start to finish and the new AC has performed flawlessly over the hot Texas summer.