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    Professional Plumbing

    4.7 (87 reviews)
    Open Open 24 hours

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    Response quality

    Excellent

    Response time

    5 hours

    Services - Professional Plumbing

    Drain installation

    Drain repair

    Gas line installation

    14 More Services

    Gas line repair

    Hydro-jetting

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Sump pump repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

    Professional Plumbing Photos

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    Recommended Reviews - Professional Plumbing

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    no response for 24hrs
    Richard H.

    Was quoted a really competitive bid for some work on my bathroom remodel. After the quote professional plumbing was almost impossible to get a hold of, some times not replying for over 48hrs. Finally got them scheduled and asked what type of parts they where using so I could buy fixtures to match, got no response. 72hrs later they didn't show up for the appointment, call or text to explain why. So I called them, they profusely apologized and booked an appointment for the next day. They never showed up for the re-booked appointment! No call no next nothing at all just ghosted.

    New replacement pipe in the garage.
    Joey J.

    We sent out a bid for the replacement of our outdoor water line between the house and meter due to a leak. We didn't know where it was, just that it was outside. Shane reached out immediately, showed up the next day with a more than reasonable quote, and got the whole job done in one day later in the werk. Him and his crew were professional, wore protective gear, and made sure to explain all the changes. We modernized the outdoor plumbing, and once the new pipe was drilled through and connected, the water leak module stopped spinning, and we were all set. The water company was also here and remarked at how "good of a hookup" Shane and his crew did in the house. Certainly not the easiest job, having to break through concrete in the garage, but we are ecstatic with the work and communication we received from Shane and his crew. Highly recommend to anyone for their plumbing needs.

    Professional Plumbing completed the installation of a whole new water mainline yesterday, March 9, 2023. This is our 33rd year at this location and I repaired the main line 3 years ago when the detected leak location was relatively easy to get to. Not so this time, as the leak was detected under a 6" slab of concrete at the front entrance to the house. Rather than repair a 45-year-old water line again, I decided to go all in and replace it from the meter, to the house, a run of about100'. To start the process, I sent out requests for bids as well and asked members of our HOA for recommendations. Shane and Professional Plumbing was one of the companies that came highly recommended. On top of that, Shane was the most responsive and gave a very detailed quote, describing how the job was to be done, the materials to be used and gave me a couple suggestions for improving the current system. Forwarning: Replacing a mainline is not an inexpensive proposition! However, the quote I got from Professional Plumbing was not only the best one I rec'd, it was also the most detailed and presented in a professional and timely manner. Professional Plumbing showed up when they said they would and completed the job with absolutely no disruption to our daily routine...other than having to shut the old main line down while they tied in the new one, but we expected that to happen and planned accordingly. Every person on that job was a delight to have around. None of them ever complained about having this homeowner looking over their shoulder. In fact, Shane encouraged my many questions and was more than happy to explain all the awesome equipment they were using. The entire process was well orchestrated. When Professional Plumbing was done with the job, Shane took the time to walk me through everything they had done, where all the shut off's were located and where the additional shut off's were added. And, they replaced all the old gate valves and put in very nice quarter-turn ball valves! They even put an in-line shut-off going to an outside hose bib so I could easily winterize it. All the holes and trenches were backfilled and smoothed neatly; you would hardly know they were even here. I have had the opportunity to work with many, builders, electricians, plumbers, fencing companies, painters and installers over the years. I would have to say that Professional Plumbing is absolutely top-notch. Not only does Shane present himself well, but actually takes a lot of pride in the work he and his crew does. Shane is not shy about getting down in the trenches with his co-workers either. It sounded like they all enjoyed working together. From my observation, when they go to work, they put their heads down and go at it.

    New unit & proper piping!
    Rachel L.

    We had Shane do a water heater replacement for us, he was professional and very responsive. He was able to get us in next day and get our unit replaced as well as fix a few issues that were not up to code that we were unaware of. He did a fantastic job and his prices were very reasonable. We will definitely call Shane again with any plumbing issues!

    Pro-Flo pressure-assist toilet tank
    Jay B.

    Tl;dr: Shane completed a very difficult toilet installation without ever losing his great attitude. He's unstoppable! I contacted him to replace a rear-outlet, low-efficiency toilet in the master bath of my condo unit with a high-efficiency unit. Rear outlet toilets are not very common and notoriously difficult to replace, which is probably why the old toilet was from the original mid-90s construction. Shane managed to figure out the exact toilet I needed by referencing some pictures I sent. He went with the pressure-assist model, which provides a much more reliable and faster flush in high-rise buildings like mine. The rough-in of the model he bought precisely matched the old toilet. The installation was indeed difficult -- the job ended up taking about 3+ hours -- but Shane never flagged or seemed discouraged, and he never gave up. Even though the rough-ins were the same, the upper screws were slightly too low and the floor screws slightly too short (and not very secure looking anyway), but Shane managed to get the new toilet installed into the wall and glued it to the floor with strong silicone glue to keep it secure. He maintained a great attitude throughout and tackled each problem as it came, even when, on top of everything else, the new toilet ended up having a faulty tank. He returned the next day with and installed a new tank which worked perfectly. It's clear he works hard to do his best for his clients. Once the install was finished, he tidied up and took away the boxes and other packing trash, as well as the old toilet. His rate is reasonable, and he more than earned it!

    Ian D.

    Shane is such an excellent person to work with. Through the process he smoothed out the bumps and also did what he could to keep costs more than reasonable. He was professional every bit of the way. We have had him back to the house for several small jobs and he always comes as soon as he can fit it in to his schedule even at personal cost to himself. I wish more professional people had his attitude and work ethic. I highly recommend this company.

    Katie G.

    Shane is very helpful and responsive. Not only does he help with my home but he helped my parents with a terrible flood in their crawl space. He came out very late and crawled through nasty conditions to resolve a ineffective sump pump drain. We can't say enough about his positive attitude and work ethic.

    Ricardo D.

    I called Shane for advice about my water heater, he was quick to respond, and helped me figure out what I needed to know. I'll be hiring him to relocate my gas line.

    Shane and his crew

    We initially had another plumbing service, The Pipe Doctor, come to address a blocked sewer line. After what was supposed to be a hydrojetting session, the Pipe Doctor--who, as it turns out, isn't actually a licensed plumber--quoted us thousands of dollars to dig up and replace 15-20 feet of the sewer line. Seeking a second opinion, we contacted Professional Plumbing. Shane from Professional Plumbing suggested giving hydrojetting another try, expressing confidence that he could possibly resolve the issue without resorting to excavation. Despite our reservations about the potential costs, we decided to proceed. Shane and his crew arrived, performed hydrojetting, and immediately cleared the blockage. They conducted a comprehensive job, ensuring all roots were removed from the sewer pipe. Their efforts saved us thousands of dollars, and we couldn't be more grateful. I know he could have done the same thing as the other company and try to get a larger unnecessary job with more money but Shane was honest and transparent. Thanks again if you read this!

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    Greatly appreciate the feedback!

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    6 years ago

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    4 years ago

    Shane came through the ice storm to fix our burst pipes and we have water again!! Xmas miracle

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    Page 1 of 3

    Ask the Community - Professional Plumbing

    Review Highlights - Professional Plumbing

    Shane and his crew arrived, performed hydrojetting, and immediately cleared the blockage.

    Mentioned in 76 reviews

    Read more highlights

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    This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

    Professional Plumbing - plumbing - Updated June 2026

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