They were able to get out for a commercial issue same-day, & had it completely repaired in under 30 minutes. Easy communication with the office & staff was friendly & did a great job. read more

We needed a new toilet installed fast. Shane was professional, responsive, and empathetic. Terrence and Cody were cheerful, polite and efficient, and they didn't even mind being supervised by our nosy cat, Rhubarb. The cost was very reasonable. They're definitely our go-to plumbers from now on! read more

We recently moved our laundry room from the garage to a closet that we wanted to be converted inside our house. This was an involved project that required running water lines for washer and laundry sink + running drain for washer and for sink. Shane also did the trim plumbing for us once the sink and counter were installed. Additionally, he did a similar job in our master bath where he swapped out some leaking waterlines for new Uponor Pex, reworked the drain, and roughed+ trimmed out the master sink. We're very pleased with the work that Shane did. He is kind and dedicated in his craft. He uses quality materials and gets things done. While we did run into a couple snags along the way, Shane was always responsive and quick to make things right. This included coming over to do work on a toilet which had ended up being a completely separate issue... on Thanksgiving day! We wouldn't have any hesitation to bring any plumbing project to Shane in the future. Thanks for all the work you've done in our home Shane! read more

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Was quoted a really competitive bid for some work on my bathroom remodel. After the quote professional plumbing was almost impossible to get a hold of, some times not replying for over 48hrs. Finally got them scheduled and asked what type of parts they where using so I could buy fixtures to match, got no response. 72hrs later they didn't show up for the appointment, call or text to explain why. So I called them, they profusely apologized and booked an appointment for the next day. They never showed up for the re-booked appointment! No call no next nothing at all just ghosted. read more

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We sent out a bid for the replacement of our outdoor water line between the house and meter due to a leak. We didn't know where it was, just that it was outside. Shane reached out immediately, showed up the next day with a more than reasonable quote, and got the whole job done in one day later in the werk. Him and his crew were professional, wore protective gear, and made sure to explain all the changes. We modernized the outdoor plumbing, and once the new pipe was drilled through and connected, the water leak module stopped spinning, and we were all set. The water company was also here and remarked at how "good of a hookup" Shane and his crew did in the house. Certainly not the easiest job, having to break through concrete in the garage, but we are ecstatic with the work and communication we received from Shane and his crew. Highly recommend to anyone for their plumbing needs. read more

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Absolutely great service and reasonable prices. The real standout for me was the communication with Shane - he really is 24/7 and he was so great about checking in on the status and responsive to questions. In the course of the project, I discovered an unrelated hot water leak. I contacted Shane in the later evening that night with a photo. He was able to confirm my fears - there was definitely a leak. He then arranged for his team to come the next day to replace the hot water heater. I was exceedingly grateful. In addition, the two team members who were at my house multiple days were very kind, knowledgeable and considerate. read more

Callled them up to replace kitchen disposal/ sink and faucet- of course, there are always some unexpected hiccups when parts are provided but the team managed with professionalism and the ability to think out of the box to make e everything work. With a couple of tips to Home Depot, the project was completed beautifully.. will definitely call for all plumbing needs.. read more

Professional Plumbing completed the installation of a whole new water mainline yesterday, March 9, 2023. This is our 33rd year at this location and I repaired the main line 3 years ago when the detected leak location was relatively easy to get to. Not so this time, as the leak was detected under a 6" slab of concrete at the front entrance to the house. Rather than repair a 45-year-old water line again, I decided to go all in and replace it from the meter, to the house, a run of about100'. To start the process, I sent out requests for bids as well and asked members of our HOA for recommendations. Shane and Professional Plumbing was one of the companies that came highly recommended. On top of that, Shane was the most responsive and gave a very detailed quote, describing how the job was to be done, the materials to be used and gave me a couple suggestions for improving the current system. Forwarning: Replacing a mainline is not an inexpensive proposition! However, the quote I got from Professional Plumbing was not only the best one I rec'd, it was also the most detailed and presented in a professional and timely manner. Professional Plumbing showed up when they said they would and completed the job with absolutely no disruption to our daily routine...other than having to shut the old main line down while they tied in the new one, but we expected that to happen and planned accordingly. Every person on that job was a delight to have around. None of them ever complained about having this homeowner looking over their shoulder. In fact, Shane encouraged my many questions and was more than happy to explain all the awesome equipment they were using. The entire process was well orchestrated. When Professional Plumbing was done with the job, Shane took the time to walk me through everything they had done, where all the shut off's were located and where the additional shut off's were added. And, they replaced all the old gate valves and put in very nice quarter-turn ball valves! They even put an in-line shut-off going to an outside hose bib so I could easily winterize it. All the holes and trenches were backfilled and smoothed neatly; you would hardly know they were even here. I have had the opportunity to work with many, builders, electricians, plumbers, fencing companies, painters and installers over the years. I would have to say that Professional Plumbing is absolutely top-notch. Not only does Shane present himself well, but actually takes a lot of pride in the work he and his crew does. Shane is not shy about getting down in the trenches with his co-workers either. It sounded like they all enjoyed working together. From my observation, when they go to work, they put their heads down and go at it. read more

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Shane is the best! They have help out our household many times and performed miracles time and again. The first time they came out, we moved into our home two just weeks before when the sewer line broke. They came out and did a stellar job. They also came out a few other times when we had drainage issues and most recently came to fix a sewer line back up and then came back the next week to do a descaling treatment on our line. The before and after was really cool! Our line look like a brand new pipe now! Thanks Shane! read more

We had Shane do a water heater replacement for us, he was professional and very responsive. He was able to get us in next day and get our unit replaced as well as fix a few issues that were not up to code that we were unaware of. He did a fantastic job and his prices were very reasonable. We will definitely call Shane again with any plumbing issues! read more

Professional Plumbing - New unit & proper piping! - Plumbing Near Me - Lynnwood, Washington

I called for help with what was initially a sink drain blockage, but turned into a leak when I tried to fix it myself. Shane was responsive during scheduling. He came over and was able to quickly diagnose the leak. He was able to fix the blockage and the leak, and explained to me the reason behind it and some more long term solutions I could try in the future. The pricing seemed reasonable given the time, expertise, tools needed for the job, and result. Did not leave a mess when he left. read more

Tl;dr: Shane completed a very difficult toilet installation without ever losing his great attitude. He's unstoppable! I contacted him to replace a rear-outlet, low-efficiency toilet in the master bath of my condo unit with a high-efficiency unit. Rear outlet toilets are not very common and notoriously difficult to replace, which is probably why the old toilet was from the original mid-90s construction. Shane managed to figure out the exact toilet I needed by referencing some pictures I sent. He went with the pressure-assist model, which provides a much more reliable and faster flush in high-rise buildings like mine. The rough-in of the model he bought precisely matched the old toilet. The installation was indeed difficult -- the job ended up taking about 3+ hours -- but Shane never flagged or seemed discouraged, and he never gave up. Even though the rough-ins were the same, the upper screws were slightly too low and the floor screws slightly too short (and not very secure looking anyway), but Shane managed to get the new toilet installed into the wall and glued it to the floor with strong silicone glue to keep it secure. He maintained a great attitude throughout and tackled each problem as it came, even when, on top of everything else, the new toilet ended up having a faulty tank. He returned the next day with and installed a new tank which worked perfectly. It's clear he works hard to do his best for his clients. Once the install was finished, he tidied up and took away the boxes and other packing trash, as well as the old toilet. His rate is reasonable, and he more than earned it! read more

Professional Plumbing - Pro-Flo pressure-assist toilet tank - Plumbing Near Me - Lynnwood, Washington

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Shane is the real deal. He's knowledgeable, friendly, professional, reliable, and takes great pride in his work. He's done hydrojetting for us twice on different parts of our 50s era plumbing, and both times he was a pleasure to work with and the results were stellar. Each time he was delighted to show us the fantastic results he'd achieved. Price is very reasonable, especially for the confidence we have in the outcome. Hire him! read more

Shane is such an excellent person to work with. Through the process he smoothed out the bumps and also did what he could to keep costs more than reasonable. He was professional every bit of the way. We have had him back to the house for several small jobs and he always comes as soon as he can fit it in to his schedule even at personal cost to himself. I wish more professional people had his attitude and work ethic. I highly recommend this company. read more

Professional Plumbing - Plumbing Near Me - Lynnwood, Washington

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Shane is very helpful and responsive. Not only does he help with my home but he helped my parents with a terrible flood in their crawl space. He came out very late and crawled through nasty conditions to resolve a ineffective sump pump drain. We can't say enough about his positive attitude and work ethic. read more

Professional Plumbing - Plumbing Near Me - Lynnwood, Washington

I called Shane for advice about my water heater, he was quick to respond, and helped me figure out what I needed to know. I'll be hiring him to relocate my gas line. read more

Professional Plumbing - Plumbing Near Me - Lynnwood, Washington

We booked Professional Plumbing after we discovered a leaky pipe in our crawlspace. The leaky pipe happened at an inconvenient time and the owner was able to meet us quickly. We received the bid on the same day. New plumbing is not the most glamorous home update, but my partner and I feel good about our experience with Professional Plumbing. Shane and his team did an excellent job explaining what we needed to replace, why we needed to replace it, and the process was very transparent and easy to understand. As young(ish) homeowners, I think we look like fresh meat to most of the contractors that have sent us bids for our other various home update projects (window replacement, interior/exterior paint, drywall, electrical, landscaping), but Shane treated us fairly. He was respectful and mindful of our budget. I did not feel like I was listening to a sales pitch. There were not any hidden fees or changes in the game plan after the project started. We feel confident that we recieved a fair deal and a fair price. We recieved bids from multiple plumbers. I want to add that all of the employees that I interacted with during the project were extremely professional. I work from home and I felt comfortable having these guys around all day. Both employees (Michael and Zack) were friendly and I could tell they were working hard. They kept the conversations between employees work related and it was not disruptive to my work day. The crew followed Covid safety procedures. To sum it up in one sentence --- We are happy with our project and would reccomend Professional Plumbing to a friend or family member. read more

We initially had another plumbing service, The Pipe Doctor, come to address a blocked sewer line. After what was supposed to be a hydrojetting session, the Pipe Doctor--who, as it turns out, isn't actually a licensed plumber--quoted us thousands of dollars to dig up and replace 15-20 feet of the sewer line. Seeking a second opinion, we contacted Professional Plumbing. Shane from Professional Plumbing suggested giving hydrojetting another try, expressing confidence that he could possibly resolve the issue without resorting to excavation. Despite our reservations about the potential costs, we decided to proceed. Shane and his crew arrived, performed hydrojetting, and immediately cleared the blockage. They conducted a comprehensive job, ensuring all roots were removed from the sewer pipe. Their efforts saved us thousands of dollars, and we couldn't be more grateful. I know he could have done the same thing as the other company and try to get a larger unnecessary job with more money but Shane was honest and transparent. Thanks again if you read this! read more

Professional Plumbing - Shane and his crew - Plumbing Near Me - Lynnwood, Washington

We have used Shane for repairs at our apartment bldg and we have come to depend on him. He does excellent work, he is reasonable and he is prompt. We depend on him and he doesn't let us down. read more

Shane was very responsive, flexible in his scheduling, and very friendly! I needed some faucet plumbing moved to accommodate the structure of my new vanity (which unfortunately had drawers and whatnot right where the old plumbing would have hit). He was able to come out to give me a quote the day I contacted him (though my schedule wasn't as flexible so I actually had him come out a couple days later) and was able to come and do the work the very next day. His work was quick and clean and water tight, and he was very friendly. :) Price was exactly as quoted. read more

Plumbing issues always stress me out. There's so much uncertainty like what is going on down there, or how much is this gonna set me back? I probably won't stress as much next time knowing I can call Shane. He's very professional (hence the name) and was also very upfront about both cost and schedule, which I really appreciated. Then when it came to the actual work, he knew exactly what to do and talked me through the whys and hows. Not only will Shane be my go-to plumber to call, but I'll also refer him to anyone who asks me. read more

Shane works hard and his prices are competitive. He is enthusiast and loves his job. His work is perfectly done, quoting him "a master piece". Thank you for your professionalism! read more

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We returned from vacation to a cracked waterpipe in our crawl space. We called several plumbers but we decided to go with Professional due to their reviews on varous sites. I now see why they received so many 5 star reviews. They responded quickly, and even though we were out of their service area, were willing to come out. Ammon was the plumber who responded and was amazing. He was friendly, professional, and very informative. Ammon was very respectful to the kids, and was a pleasure to talk to. Working with this company truly put us at ease during a stressful time. They made recommendations and offered constructive feedback on our current plumbing (drawbacks of having older cpvc pipes). I highly recommend this company, and will not hesitate to use them for all of our future plumbing needs. read more

Shane was recommended to us by a family friend. Even before he was hired for the job, he answered lots of questions, was very responsive & knowledgeable. Great communication, punctual and professional. Completed the job quickly. Thanks Shane! read more

Shane is the best! Easy to talk to and very relatable. He came out quickly and installed a new toilet in one of our bathrooms and also cleared the sink drain pipe in another bathroom. He knows exactly what he's doing and never tried to hi-ball any of his services or materials needed. We will always use Professional Plumbing in the future! read more

I was doing a load of laundry and running the dishwasher at the same time and water started to bubble up in my shower, bath tub and toilet. As you can imagine I panicked?! I found Professional Plumbing via Yelp and was impressed by the consistent 5-star rating and numerous reviews from so many customers. I have found it rare that any business has such an impressive history. I called at around 8:00P and Shane arrived at my house within the hour, just as he said he would. He was quickly able to troubleshoot my issue and determined that I had a main drain break. He walked me through every step of the way and showed me the blockage / break via his camera system. The solution was very involved and required all new pipes and fittings under the house. It was a big job. Shane's communication was outstanding. He was easily available via phone and text. He kept me informed every step of the way and was very transparent throughout the entire job. I was very impressed by Shane's professionalism and direct communication. His pricing was fair and competitive. I did not feel he gouged me or took advantage of the situation even though he could have considering I had an emergency situation. I would HIGHLY recommend Shane and Professional Plumbing. His service was exemplary! He is a trusted, experienced professional with outstanding communication clearly setting expectations. Thanks again, Shane. Your number is saved in my phone. read more

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We had old parts in our toilet that quit after 27 years. We called Shane late in the day and he promised to come out and take care of us the next morning. Shane's enthusiastic attitude about his work put us at ease. He has excellent communication and had our toilet working as good as new in no time. We highly recommend Shane for everyone's plumbing needs. read more

As my first experience having to call a plumber, I must say, I can't believe how easy Shane made this! He sent me a message before I even woke up for the day, asking for details. He was able to provide a quote based on additional detail and pictures I texted him. Then he was able to squeeze in my appointment that morning! Showed up to the house with a smile and ready to tackle the problem. Shane's energy was great - funny, honest, trustworthy, easy-going. The total bill was easy to digest, which is another plus. He's got a lifelong customer over here! read more

Shane rescued us on a weekend when our sewer line backed up and leaked around our basement. He works really hard and had the best prompt service while another company didnt even bother to call me back. Wont hesitate to call back! read more

Our house apparently had a bunch of issues we were lucky enough to avoid confronting for the first several years living in it, but the heavy December and early January rainstorms changed that. Christmas week, a major rainstorm flooded my basement. I called Shane and he responded within a few minutes, and was there within the hour. He got to work quickly diagnosing the problem (a poorly placed, low quality pipe) -- all in the dark, with rain coming down that soon turned to snow. He was friendly and accommodating, and even helped my parents pull out of a ditch their car had slid into when it started snowing. Despite it being a holiday week, he and his team were back within a few days to fix the problem. Much to our dismay, our basement flooded again the following week. This time, water was coming from a different source. I called Shane late at night (well past a polite time) and he again was friendly and receptive. He came right out and confirmed that there was a different issue causing this flood (having to do with the slope of the ground). Again, he and his team were back at our house within a few days. When the third massive rainstorm of the month hit, we were spared thanks to the good work Shane and his team did. My sister, on the other hand, wasn't. Her basement flooded this time, and I referred her to Shane. She had a similar experience: he responded and showed up immediately, fixed the plumbing malfunction, and was a pleasure to work with. Highly recommend! read more

I had a basement floor drain that was overflowing on a heavy rainy day. I had another firm provide an opinion previously, who had advised upsizing the pipe ($$$). I sought a second opinion from Shane. Upon arrival, Shane removed the clean-out cap in the drain and power-snaked the drain line several times, clearing the blockages. The drain line now appears open and flowing. read more

I've had anxiety before about finding the right plumber to address plumbing issues in my house. I'm so glad I found Shane at Professional Plumbing. He is very professional, friendly, and knowledgeable. I greatly appreciate that he took the time to show me the root cause of my toilet leak and explained how he was going to fix it. I am also grateful he worked with a mask on and shoe covers the whole time, because I've had a plumber who came out during the pandemic and did not do the same. Shane is very thorough and reliable. He did an excellent job and cleaned up after himself. If you want to find the right professional plumber, you should definitely hire him! read more

Shane came through the ice storm to fix our burst pipes and we have water again!! Xmas miracle

My husband and I woke up to noticing puddles in both our downstairs bathroom and coming from the floor drain in the downstairs laundry room. Having only literally in the last 2 weeks become "first time home owners" had a "oh no...not good...oh crap (luckily only figuratively not literally at this point)" moment. We called up Professional Plumbing and Shane picked right up. He was able to come over in a couple of hours. Shane and his entire team were not only professional, but went the extra mile to include us in the entire process. My husband and I REALLY appreciated this. He took the time to explain exactly what he saw (showing us the camera scope in real-time). Fast forward - this awesome team found the sewage pipe break, fixed it, and they even (for good measure going into the winter) cleaned our catch basin. The entire time we felt like a priority. Shane was so great at communicating - which I value very highly. Not just with the process but with arrival times, costs, everything. This company is ran and staffed by people who not only know their stuff but really care about the customer experience. He explained future options that would be great to take care of at a later date (installing a sewer liner into our remaining late 50's concrete pipe run). No pressure, just pure willingness to discuss the best options to avoid future issues and invest the responsible care for our sewage line. Shane was also willing to look at our current water heater situation - he provided his recommendation while again not pushing anything on us - but great advise moving forward. I highly recommend Shane and Professional Plumbing. Although we hope we never have to call him again (lol) the minute we need plumbing work - we know exactly who to call. read more

Professional Plumbing - New sewer line installation to replace the broken section - Plumbing Near Me - Lynnwood, Washington

They did a great job replacing my ancient water heater. They were very responsive and worked through my unique issues all while being a great value. read more

I had a bathroom sink that refused to drain- I reached out to Shane and got an immediate response, booked an appointment for the next day. Appointment took less than 30 minutes, and went incredibly smoothly! :) thanks so much Shane! read more

Shane and team are awesome. After our electrician struck a water pipe with his drill, I came across Shane's contact info and he answered immediately and assured me he could swing by and fix our issue. Not only did he fix the issue quickly (less than 20 minutes to replace the pipe), he did a great job of explaining what he was doing and how it works. While he was here, I also took the opportunity to ask him about a different (non-emergent) plumbing issue and he was super helpful explaining how I could go about trying to resolve it myself (and save some $$$). Stand up guy. He's very friendly, very knowledgeable, and was very easy to work with! I'll definitely be calling Professional Plumbing next time I need plumbing help! read more

Shane is the utmost professional and takes great pride in his work and making sure his customers get what they need. He's extremely reasonable, honest, transparent in his though process, flexible, organized, and detailed-oriented. He involves his customers in the process (as much as needed) to make sure everyone is on the same page. He helped us get out of a real bind and I give my strongest recommendation. I'll be calling him up when I need plumbing work in the future. read more

I am updating my review with recent interactions with Shane. It was a bitterly disappointing one. This time I found Shane the antithesis of what I expected from our past dealings and our trust is now irreparably broken. He has squandered his credibility and shown a lapse in professionalism through this interaction and I'm find it very unfortunate and disappointing. I purchased two water heaters for installation, one on the West side and one on the East side. We agreed upon a price of over the phone where he would deliver and install them. The delivery went without a hitch, but he did not plan to install them on that day. After delivery, he raised the price to in a text to me and claimed he miscalculated. I was reluctant and he followed up to say he would charge us $349 for the delivery, which unilaterally blinded me to two choices for which NEITHER price was previously discussed or agreed upon by me. I reluctantly agreed to the replacements due to my faith in our previous collaboration, and he expressed availability for installation on today, Saturday. I asked for when and where (east or west side) he plans to install and he replied only that he will stay in touch. Come noon of the day of installation, and no additional communication was given, so I began to ask for a time because. Because I would potentially need to drive more than a half an hour to get to the installation site, no weekend plans can be made until I know the time frame for installation. I was told that he will only be plumbing at 3 PM, not fully replacing the water heater, because he had a full schedule and I'm not in emergency. Due to the ambiguity of this, I asked for a more concrete set of times because I would not know when the replacement will start, pause, and complete. He was not forthcoming with replies despite much waiting, and I ultimately had to give an ultimatum of 2 PM, otherwise I will not go forward with the replacements. He messaged about quarter past 2 that he will be there at 3:30 PM, at which I had to stick to my ultimatum and told him I will not be continuing. He replied back to pay him his delivery fee and I told him I plan to do so and I will be reflecting it in a review since it would be a business transaction. He called back in anger immediately, and it was the most prompt response he has given in this whole series of interactions. In summary, Shane has shown a lapse in credibility by changing agreed upon prices and charging for partially rendered service without prior consent, a lapse in professionalism through a lack of communication and with what little communication there was being of low quality. I'm utterly disappointed at the contrast between this set of interactions from just half a year ago. read more

Shane with Professional Plumbing just left my condo- he did a great job! I had a semi-emergency situation with a broken valve behind the toilet (forcing water shutoff). Shane was able to show up within hours, at a fair pre-determined rate. Fast, professional, courteous, check, check, check. Once he was done he even helped my roommate finish installing the hot water line he was trying to run from the sink. Shane wasn't charging me by the hour, he was just willing to help! I've used other plumbers before, but Professional Plumbing will be my first call next time! read more