Not a great company to work with. After being with them for close to 15 years, I got a better price on chemical feeder system from another company than I did from them. Also the people I dealt with were often confrontational when questioned. read more

PWS was there for all of our water questions. Andrew has been super helpful and taken his time to explain our issues and offer up the best solutions. read more

Chris and his company were prompt, very knowledgeable and reasonable cost. I will be calling Professional Water for my next house and would absolutely recommend to others having concerns about their water quality. read more

We want to give a big shoutout to Andrew and Professional Water Systems for doing a fantastic job replacing our whole house water conditioning system! After being visited by two other companies our decision to hire PWS was easy. Unlike others (Culligan, I hope you read these!), Andrew recommended to us exactly what we needed without trying to sell us something that we did not. Prior to the install, he promptly responded to all our questions, the crew showed up on the hour of the scheduled day, they were professional, courteous and accommodating. We wholeheartedly recommend Professional Water Systems! read more

I moved to the area early this year and had no one to guide me in using and maintaining my water system (since the previous homeowner was unavailable.) (My experience has been so far that it's hard to find good help! Paul came out to my house, assessed my system, and walked me through it and even quickly problem solved an issue I had been having! These guys are knowledgeable and helpful and I would highly recommend them! read more

Disappointed!!! I want to start by saying that we used them in February to service our reverse osmosis system. They were great, super helpful, punctual and well priced. They really won me over. Now that we were ready to upgrade our water system, I wanted to use them. I called and made an appointment. I cleared out my Friday. I work in NYC i had to take off the day since they needed a 4 hour window to come check out our water softener. Not a problem. The day of, I receive my 30 minute prior call, great see you soon. Then I get a call saying they are outside. Nope, they are not, he is about 30 minutes away. They confused me for a different client. Not a problem, he took down my address and said "see you soon". A few minutes later I receive a call saying that the guy isn't coming because he does have the filters for my osmosis system. I reiterated that he was supposed to check out our softener and see if it was good or if we needed a new one. She was very dismissive and just repeated "when can we come next week?" Well to be honest, you can't. We will be going with someone else. I am extremely disappointed as this busted experience is so the opposite of my last service. Being a man, I get pretty offended when I am called ma'am. I would suggest in the future you might want to remember that Marko is a man's name. 5 stars for the first visit 1 star for today's non visit read more

We were completely new to using well water in a new house that needed a lot of work. We had initially used a company that was well known, but found them to be unreliable and unethical. I interviewed and got estimates from seven more companies. Professional Water Systems was the second to the cheapest, but what they told me made the most common sense. I hired them. They were polite, answered my many continuous questions, were extremely punctual and neat. Zero problems. Would deal with them in a heartbeat! I highly Recommend!! Trust is so very important. They have mine. read more

This company is responsive, professional and reasonable. The 2 technicians that came to our home to service our ph neutralizer tank are highly professional and technically strong. read more

They seem like nice enough people, but I'm really disappointed in my end product. I've decided to leave this company and look for another.

I am a property manager for multiple estates and have used Professional Water Systems for many years. Highest quality of service and support. read more

I highly recommend this company. I dealt with Chris and he was knowledgeable, professional and courteous. I was having trouble with my water softener and was curious about water filtration option. So happy with the service I received. Best yet they were reasonably priced. read more

Horrible customer service. Called this am 2/5/2018 and was pressed with a "things to do list" by a VERY RUDE, unprofessional impatient woman. In an attempt to explain to her I am a new home owner and my plummer just left confirming it may be the well pump she immediately went to I don't know what to tell you...Shame on this company for having a person so entangled in her own stress have a front line position representing you. Desperate and left in the dark as to what or how to is not good for business. SO SAD for Duchess County to him limited resources. read more

We have used Professional Water Systems for well over 20 years. We find them professional, responsive, knowledgeable and will always help when there is a potential emergency. What I like best is that there is no upset of products. There is no BS they will tell you straight away if you need this or that and why. I find them a trusted partner in my home care. Dependable as they get. A+ read more

It took over a week and a two calls to receive the report following the water test. When I was finally able to pick it up, the man at reception was unmannered, disarming and clearly unhappy by my presence. The 'report' was informative to the uneducated, presented un"professionally". Clearly, your visit to my property was a waste of your time. Lastly, not that I care, I suggest you receptionist gent and your presentations give a handle to your customer's name. In my case, I am either Gethin Dalton or Mr Dalton, not just Dalton. read more

can't say enough about their business practices. came out to test our water for proper ph, and could have easily told us we needed the services. instead chris educated me about what the ph should be, showed me how to check the mineral tank on my own, and refused the tip i wanted to give him for being honest and taking the time to educate me. he told us we didn't need the service, and based on our water usage we can go at least another year. read more

After buying our first home with a well we received a welcome wagon package that included a free water test by Professional Water Systems. My wife made an appointment for a Saturday morning so that I could be there to ask questions. Vice President Paul Hurlbut came out promptly and on time, tested the water, inspected the well and equipment, explained how it worked, and suggested that I have the water tested for radon again now that the house was occupied and told me where to get the test kit. He said that if the radon was within limits then what I had here was all that was needed. He explained in great detail what chemicals I would need if everything was OK. When the test came back I emailed him the results and he promptly responded and said all was well with my system. To be on the safe side I requested a service appointment, their technician James came out on time serviced everything explained to my wife how everything worked and left detailed instructions for me. When I received their bill in the mail afterwards I was pleasantly surprised. They didn't try to push me to buy anything and in fact acted more like a friend rather than a business looking for additional sales. I would highly recommend them and won't even look to buy the chemicals or filter cheaper online. They earned my business and trust read more