It was a pleasure working with Aaron! He provided excellent customer service and took the time to…read moreexplain all the options, helping us choose the perfect fireplace. The installation team was very professional, did a great job, and cleaned everything up afterward. Wonderful company to work with!

Customer service isn't just about making a sale--it's about how a company stands behind its…read morecustomers when things don't go according to plan. That's exactly why I'm giving Emberwest a 5-star review. From the moment I walked into the showroom, Aaron and Mike were incredibly knowledgeable, personable, and genuinely focused on helping me find the right solution. They took the time to understand my needs, walk me through the options, and make the entire buying process enjoyable and stress-free. What truly sets Emberwest apart, however, is what happened after the purchase. On paper, everything seemed like a perfect fit, but once I got home, it became clear that things weren't going to work out as expected. I was concerned I had made an expensive mistake, but Mike immediately put those concerns to rest. Mike was welcoming, understanding, and completely focused on making things right. He went above and beyond to ensure I was satisfied and that the situation was resolved in a way that exceeded my expectations. That level of commitment and customer care is rare and deserves recognition. I can't say enough about how well I was treated by Mike and the entire Emberwest team when my weekend didn't go as planned. Their professionalism, integrity, and dedication to customer satisfaction turned what could have been a frustrating experience into a great one. Needless to say, I'll be back. Thank you again to Mike, Aaron, and the Emberwest team for standing behind your customers and delivering an exceptional experience.

We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

Detail oriented, utterly perfect in execution, and on time. Not the cheapest job I've had done but…read morereasonably priced all in. Would absolutely choose them again. Like many customers I wanted to put a TV over a fireplace without it being too high off the ground as this makes for an unpleasant viewing experience. One way to do this is to use the "cool wall" type of installation, which lets you locate a TV right above the fireplace, but this requires building a chase into the room - and the particular room we have is too small for this to be a good idea. I also did not want to use one of the mantle mount options for our TV because that would also bring the TV into the room when lowering it for use which would thereby also reduce the size of the room in front of the TV. So we had a bit of a conundrum. But penguin showed us some options, which allowed us to get our TV low enough without using a mantel mount or a chase at all. Specifically, they showed us an insert that you could put directly on a concrete floor and a noncombustible mantle which you could locate just a few inches over the fireplace opening without risking fire safety. (As a point of comparison, locating a typical combustible mantle above a fireplace requires strictly specified minimum distance, which in effect leads to a much much higher minimum TV installation height..) We also went with a custom surround, which makes the gas insert that we went with look a lot bigger, and also a good proportion for the space that we have... And the design of the insert itself makes it look a whole lot deeper and wider than it actually is by using reflective glass. I'm really pleased with how this turned out. For the wall tile, I'd always had a dream of doing board form concrete and penguin did a fantastic job installing it. This is a fiberglass reinforced concrete veneer product I got from Wall Theory in the color "natural gray." It's worth mentioning that I visited another store that did not think of the options we went with, which left me scratching my head as I stared at a pile of catalogs that they shared instead. Go with Penguin.

Highly recommend! I had 2 fireplace projects for my house, 1 contemporary built in electric 3 sided…read morefireplace and the other being a traditional see through. I went with Corrine initially for the first project and was super happy with the result, and ended up doing the second project with them as well. Corrine helped me since the initial design phase, and all the way to choosing the right product that fit my design. And their craftsmanship is superb.

Great experience. Replaced a wood burning fireplace with a gas fireplace and a stone mantle. Gerard…read moreis very knowledgeable in gas furnaces . He caught a manufacturing defect in a part on the gas furnace. MFG replaced the part and reimbursed me for the inconvenience. Gerard is also a master stone craftsman and did a fantastic job on the stone mantle. Also Corinne made a stone trim recommendations that added the designer touch to the fireplace. Highly recommend.

Martin and Aide are so great! Their prices and quality are both excellent. They are very easy to…read morework with and completed the job on time. We had to coordinate with six homeowners in our condo association and Mister Chimney were flexible and accommodating, which made the process run smoothly. We absolutely will work with Mister Chimney again when other chimneys in our complex require repair. They are our preferred vendor.

Used for repairs of a chimney. Martin provided the quote - he was very good at explaining to me…read morewhat needed to be done and why. Aiden did the work, and talked to me about options for some items. Both were very good at showing me things about the needed repairs. Also, very timely at getting out to provide the quote and performing the service.

I have never had a chimney cleaning and I had thoughts that it was going to be dusty with a film of…read moregray ash dusty covering half of my living room but that was not the case. Jeff uses a HEPA filter vacuum as he is cleaning and he left no dust in the living room and the firebox was clean. He also showed up when he said he would and was very informative about potential upgrades to my fireplace to improve its safety and efficiency. I would recommend Peninsula Chimney Service. Jeff is a true professional and clearly enjoys his work.

Great guy! We thought we had a bird/animal in our chimney and maybe caused some damage to the cap…read moreetc. Called and got a quick response, he gave us great info and he was able to come see if we had an issue. He arrived timely, did a complete inspection and verified there was no damage (the animal just caused a lot of noise, but did not enter the chimney). He was friendly, professional and very respectful to us and our property. Happy to use him again!

The customer service and skilled repair representatives are wonderful! I brought in a light fixture…read morethat needed new wiring and they had it done the same day. So grateful they were able to get it to me super fast! If you need a light fixed just take it over there and see what they can do before having to buy a new one. My fixture was purchased online and it was brand new but the wiring broke when the electricians were trying to put it up. The shop is filled with different types of light fixtures so check them out! I'll be going there for my lighting and fan needs. Thanks again!!

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

Kevin does an exceptional job helping us to maintain the fireplace that we love. He's very…read moreknowledgeable, neat, and efficient. he also have very fair pricing. Highly recommend.

In need of maintenance for my gas fireplace insert, I called F&S. They were responsive and…read moreprofessional. The job they did at my home was efficient and tidy. I'm so happy with how my fireplace looks now that it's clean and operating perfectly. I would not hesitate to call them in the future.

Hired Summit to replace a protective screen for my Valor gas fireplace…read more Communication and service was prompt. I will be using them for all my fireplace needs in the future. 10/10 - highly recommend

We hired summit to install a new gas insert. They did a great job. They communicated very well…read moreabout my options and the process. The owners are very nice and responded quickly to my questions. They were super clean with the install and everything went smoothly. I highly recommend them.

Excellent Service!!!! I called to have them repair an existing gas fireplace with a gas leak and…read morethey came out within 1 day and knew exactly what to do. The reps were very professional and knew exactly what to do. I had another place from Mountain View that I won't mention come out 3 times and they couldn't figure it out and were 2x higher in price. Recommend them !!!!!

Once again, their customer service was terrific. Despite complications beyond their control, Mike,…read morethe owner, as well as Terry and Joseph, went out of their way to make sure our repair met their high standards. They were professional, friendly and patient. I can't recommend them enough.