Both toilets were clogged in the same week. There was low water pressure and flow, inadequate for eliminating fecal matter. With two of two bathrooms out of order I think it's a problem with the property; especially since no improper use or foriegn matter was found in either toilets. The rent is already substantial. Having extra charges of 60 dollars because the fixtures are substandard, is undesirable. Have your property thoroughly checked out before you rent from this company or you will be facing much higher monthly payments than you anticipated! read more

Still here because I have to be.. just run.. at all cost run from anything affiliated with this company! Over charges for bills electric if for some reason can't switched is like 4 times the actual bills. Their "handymen" are jokes and are self taught.. you rent as is yup as is if it's broke when you move in it stays broke! They will find a away to make any repair you submit your fault.. the "remodeled" homes are so cheaply remodeled it's bad.. you will not get your deposit back either they will charge you a cleaning fee even if the house is spotless.. like I said save yourself the headache, time and money.. read more

I would give zero stars if possible. Applied to rent a home but the company they use for income verification had a computer glitch so 48 hour deadline timed out and rental app was denied. Was told to apply again using a different email address and everything went through but my business account was used for income verification (plenty of money in the account) but they denied again for that. After $700 in application fees which I may never see back I'm left scrambling to find a house. Save yourself from this nightmare! read more

I would stay away from renting a property from this management company. The house I rented had a pool so they made me pay 125.00 a month for pool service the company they had didn't do anything they showed up once a week for 5 minutes most so I was paying for nothing. I had to pay 70.00 a month for two dogs they should have a flat deposit for pets. Trying to get a hold of somebody wit the company is almost impossible, the money a person has to come up with to move in is ridiculous. I was paying 2430.00 a month and the appliances were way out of date the dishwasher didn't work half the time the refrigerator was small and didn't have a ice maker. The heating and air conditioning unit was real loud I also had to pay 12.00 dollars a month for smart home devices that I didn't use or want. So stay away from this management company. read more

This is the worst company we rented from . It's our first time renting from Progress Residential. Just moved in a week ago. Half of the light switches don't work . They said someone to fix them and he said is nothing he can do. Progress told us practically that's the deal we got considering a 1400 sq ft for 2,045.00 a month. Our food and kitchen plates and pans and pots are in the floor bc the kitchen cabinet shelves will fall down if we put something on it. They sent someone to fix it. Not only he had no idea what he was doing but the only tool he had , was a screwdriver that he was using it as a hammer. He told us these cabinets are so old and beat up , they can't be repaired anymore . They sent another one few days later. The guy was 4 and a half hours late. No call , no nothing . I had to go to work so I can pay rent to a company that won't take care of their own property. Tried to talk to management. They are unreachable. However , to cover their behind , they send us e-mails saying that there is nothing they can do about it bc we are renting the house as is. I wonder if I put $50 in my auto pay bank account and tell them the rent money is 'AS IS' what would they say? When we call for maintenance the first thing they say on the phone is which there is the catch: If the Technician sees that is the tenants fault then you are responsible for all the charges. How is it possible to break something when we haven't used it yet? Not only we will not rent from this company again but we will never recommend to anyone and considering that this is only our 2-nd week residing in their property . I don't know how they keep their tenants running a business like this . What a shame . 1 star is way too generous. read more

this is the worst rental company in the history of rental properties. I wouldn't recommend anyone every rent from . they lack communication, aren't helpful and they're liars. Renting from this was the biggest mistake we could have ever made. if you want a nice home for you family don't rent progress. read more

This is by far the worst company I have ever dealt with, they are unprofessional, rude, condescending and I really don't think they want to work there, they charge you for every little thing and this has been the most miserable experience I've ever dealt with, I would suggest if you're looking to rent that you run far away from this company read more

This company is shady, we are leaving, saw a judge and sheena lied saying that my rent would have been accepted by walking, and they dont reject because of fees. Lied and said that they wait for utilities on good faith when I was threatened with a 5 day notice if I was to pay rent without them. They have refused my rent without paying fees, went to pay rent, fee and utilities via wiips and they said there was 720 remaining, they refused to look into it at and I can see lying comes easy for them. Also when I said sheena was saying ass bitch she went and told a cop i threatened her proving that she is in fact a lying ass bitch read more

30 days and still no refund on my deposit! And once they have your money no one cares about your calls or helping you! Worst property management group in Vegas! read more

BEWARE OF LETTING THEM MANAGER YOUR HOME OR RENTING FROM THEM! AWFUL SERVICE. THEY ARE LETTING THE ENTIRE FOUNDATION OF THE HOME BEING FLOODED AND NOT DOING ANYTHING ABOUT IT. I'm currently renting and there's a HUGE leak from the hot water in the ground. Maintenance came out and said it's a big job so they have to get approval before beginning. Meanwhile, the entire foundation of the house and everything inside is getting completely flooded and covered in water. I spent the entire day since 8am calling and talking to Progress representatives who just keep telling me there's no way of them reaching the service team and I just need to wait for them to contact me. It's now 5:30pm on a Friday so I won't be able to try to get help until Monday when they open back up. The entire weekend the house will continue to flood and they don't care at all despite me telling 8 different progress agents about this issue. Awful. read more

This is a horrilbe management company. Every smoke alarm in a home managed by them have been going off for a week now. They have been notified multiple times by myself and the HOA and have essentially refused to address and remediate the issue because it isn't considered by them to be an emergency. Their customer service is horribly rude and dismissive. Not good for the neighborhood or those living next to their properties. read more

The worse property management company. This has been a horrible terrible experience detailing with this company. First of all they take $300 deposit + other app fees. and if your denied they'll take over 30 days before they think about returning your money. Save yourself the stress aggravation and humiliation try to apply or rent somewhere else!!! read more

Wait a few months before assuming this company deserves 5 stars, because they don't! Progress Residential is trash and the maintenance is horrible. Lived here a year now and having same leaking issue with the dishwasher as we did when we first moved in. Opened numerous tickets regarding the dishwasher. It was missing the utensil holder and bought one out of pocket. The protective cover at the bottom of the dishwasher was also missing and exposing the wiring which WAS NOT capped off and had live wire dangling down. As I mentioned, the dishwasher leaked. This live, exposed, and uncapped wire was just hanging into a puddle of water. I had to get my own electrician to fix that and make it safe before someone was shocked. Progress maintenance finally scheduled to come check the leak and ended up replacing the rubber seal along the door. Seemed to work for a while. Then it kept flashing up an OE error code which meant there was an issue with draining. Put in another ticket. Multiple weeks later someone finally came and replaced the motor. But then the leak came back! Yet another ticket and another month or so until someone came. Trevor, the technician they sent, stayed for a few minutes of the cycle running and said there was no leak. We told him he needed to wait longer into the cycle but left anyway. AS SOON AS HE LEFT, we continued with the cycle and yes, it sure was leaking. BUT also that OE error popped up again and the dishwasher was back to not draining. We called immediately and told them to bring the technician back that had just left but he didn't return. We then saw a $150 appliance fee on our rent. We called and was told it is from missing the appointment. We opened a case to fight this fee because we have never missed an appointment. They are now lying to us. I work from home so someone has been here EVERY SINGLE TIME we have had a SCHEDULED appointment. We are obviously fighting this fee since they lie about everything and leave you with appliances that constantly stop working or don't work properly. There have been other issues too. Our toilets constantly run and drain, which has doubled our water bill. They had a plumber come replace the inside components which left the toilets draining even worse than before! Complete incompetence all around with Progress Residential. Please avoid this rental company! read more

If zero stars were an option that is what I would select. I have an aunt that is renting from them along with my disabled uncle and his disabled wife, they have served them with a 5 days Notice because they want them to pay for some plumbing work that was done at the beginning of summer. Mind you that the maintenance guys did NOT replace the kitchen island, they just took it apart. So what exactly is this company responsible for on their properties other than raising rent on property that they are not even responsible for fixing. read more

The pathetic 1 and a half stars should speak VOLUMES to not only potential customers, but also to Progress Residential. I mean, do you really believe that Progress Residential is a good and honest company? Well organized, and run? Or do you believe people who have dealt with this company just love to write negative reviews? Just look at the responses from the company....every one of them is how sorry they are and to please reach out to them...do you believe that these customers HAVEN'T reached out to them? Lol. The responses to these reviews should be in ACTIONS! Not words. And the fact that this company has a pathetic rating...PROVES and CONFIRMS the validity of these negative reviews. How about you do the right thing Progress Residential...to earn and receive better reviews? ACTIONS!!! read more

I rented a house from this company for 12 months and was an amazing tenant. I was never laid on rent and half of the house wasn't even lived in. My car was too big to park in the garage so that wasn't used and I only used one bedroom in a three bedroom house. I paid for a professional, cleaning and steam, clean the carpets upon move out. The only holes that were even in anything and that entire house was four holes on one window where I hung a pair of curtains. Now I just received my move out final bill and they have charged me $500 for paint another $500 for trash removal when I have video that there was no trash there's nothing left in the house at all whatsoever or in the front driveway or in the backyard. I sent video that as well and on top of it all they're trying to charge me double for my final con service bill of water and sewage that I already paid in July and complained about it in July. Why am I peeing so early? I'll need to be told don't worry about it and now they're trying to charge me again. This company may seem good in the beginning but they will take everything you have, and never give you your security deposit back at the end of your stay. Buyer beware!!! read more

This rental has been a nightmare since the time of move in. I moved to this property from out of state, upon arrival to the home there were tons of bugs everywhere. We have a small child so we had to stay in a hotel for a few days until they had someone come spray. Mind you it's covid so we didn't have extra money to do that. No offer of compensation or anything. Was told if they had to come again the bill would be on us. The pictures online are so deceiving. The kitchen panel under the sink is caved in and exposing under the cabinets. Notified them upon move in and they said I could fix it if I want. The carpet was beyond dirty. I had to hire people to clean it (more money out of my pocket). The sewage problem is so bad, every time it gets hot the whole house smells. HOA is a nightmare and Progress just goes along with it. Was told we took too long to put our trash cans away even though it hadn't even been 5hours since the garbage truck had passed. We got a notice about a satellite dish, and it wasn't even our house they didn't even investigate before giving us a fine. There are other things, but you get the point. I can't afford to move again, but at this point I don't have a choice. I do not recommend leasing with this company, their properties are bad. read more

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Don't ever invite them into your home. They are always looking for ways to charge you for anything. They are always lurking. Even with the BS HOA. The rent will always go up. They try to earn for that company like they are working towards their own dreams and they're gonna get a percentage lol. They are against you, no for you. They want to bleed you of any profit they can. Don't waste your money cleaning the house before you leave, they're gonna charge you regardless and Still re-paint. This company and its employees are trash. You've been warned. Only work with these people as a last resort. read more

True only reason I gave them 2 stars is because they're quick to fix anything wrong on the property. The rest is garbage. Theres no one person you can talk to about your account. They wait until a couple days before you have to give a 60 notice to vacate to give you the next years rates. Then call incessantly to get a response from you. Moving out is a nightmare. Currently in the process. I don't trust for a second I'll get my deposit back. Or all these crazy rounded numbers for utilities. Their rental rates are higher than everyone else. Just go with someone else. read more

Progress residential is a careless management company that gives broken homes with bandaid fixes at move in and then months later they tell you they won't service the home even though you pay your rent on time. At move in I had to put in several work orders from the ice machine not working to the stair slats literally falling off. They had to come 3 times already to fix the stairs and yet my roommate just tripped on a loose slat causing him to fall down the stairs and injur his back. A month after we moved in, there was a leak from the upstairs bathroom into the living room. We were home when maintenance came and when they cut a hole in the ceiling, you could see the tupperware they placed to catch the water instead of fixing it previously. Shockingly the tupperware overfilled, causing the water to come from the ceiling again. When you put in complaints to corporate, you just get an email that they are "looking into the matter" but you never receive follow up or any difference in level of service. read more

I am on day 7 of raw, untreated sewage flowing into my yard. We finally got Progress to approve the work order for the plumber to run a scope down the pipe to confirm its a tree root ( 2 different plumbers have come out and said its almost definitely a root since the snake is "hitting a wall") yet Progress feels it/s adequate to have us stay in the house and continue to pump raw sewage into mine (and probably my neighbors) yard. Spoke with a lady who is their Regional Portfolio Manager who literally advised me to try to limit the usage of our restrooms untill they can fix the problem. This same lady told me that, since the toilets still flush inside, it's perfectly advisable to continue to stay in the house. I have days worth of pictures and video of our sewage openly flowing into the yard. Bet that the way Progress is dealing with this isnt up to city, state, or federal standard, not to mention the free flow of untreated sewage into public spaces. They did assure me that they would take all necessary steps to remediate our yard once the pipe is repaired. Day 8 (tomorrow night) is when they are scheduled to run the scope. I'll spare everyone photos read more

I am writing this review as the ceiling in the Master bedroom closet has been leaking water since 7/13/21 and I placed a service request online. A technician arrived that same day, 7/13/21, to assess the leak. The tech stated that there was a condensation buildup from humidity and that the leak would dry up within 24 hours. The tech did not patch or repair the damage and he left. The leak has continued to persist and has gotten worse. Please see pictures of water damage from the ceiling. I placed another service request on 7/15. I requested that a tech come between 1-4pm. At approximately 3.45 pm today, I received an email with a link to rate my service from today, which was strange as a technician had not come. I called the scheduler, Alicia and she stated the technician placed notes that he called me and rang the doorbell and that he left because I did not answer. This technician completely lied as I have been home all day and my fiance was in front of the house handling a call and a technician did not arrive. I can provide my call logs as well if needed. I informed Alicia that I would like to speak to a manager as the ceiling is leaking, the carpet in the closet is soaking wet, which is now seeping through the kitchen ceiling (see picture). Alicia stated she could not connect with me to a manager and that she was going to place a new service ticket with a vendor to determine if a tech could come back out as the current tech could not turn around and "come back". I am extremely frustrated as the technician did not fix the leak on 7/13 and the tech today did not arrive at my home to service the leak and lied. Now, I am left with a leaking ceiling with damages that you all are responsible to repair as well the aftermath of dealing with horrible customer service. I have contacted the property manager, Sabrina Langer, via email twice as this is an emergency and she has not responded. In my lease, it states to contact the property manager immediately with any emergencies and the property manager has not responded. This is horrible customer service. I have only been in this home for 2 months and have to deal with constant issues and left with a huge hole in the ceiling due to the incompetency of their maintenance tech. read more

Horrible just horrible. Fees on top of fees i am over this shitty company. They literally push people out with late fees and stupid answers like sorry we don't have control over all these stupid non sense fees. They have still not sent over a pest control company since we moved in we have had SCORPIONS AND WASPS NEST at this place! read more

False promises! The house was a mess, the fridge and oven were broken to begin with. The "workers" that replaced the fridge, damaged the walls while replacing it. Progress expects us to pay for those damages. We have placed approximately 27 work orders in a 12 month span, half of those have been completed. Real estate agent was late to every meet and failed to follow through on any promises. They will screw you out of your security deposit by not completing a preinspection. Example#1:They listed us to pay for light bulbs that we had to furnish..... Example#2: listed us to pay for weathers strips that were not on properly....they seem to have forgotten they messed that one up on their own. Example#3: listed us to pay for all new carpet....the carpet was not stained or damaged, and we do not smoke...we had it professional cleaned before leaving. I guess they would rather bill the last tenant for nicer newer carpets! Would warn EVERYBODY!!! read more

this is the worst company you can ever rent from! id rather live in a weekly then rent from these people anymore! they are charging me again for my garbage disposal not working when they helped me troubleshoot it and suggested i have a tech come out! this happened in march and they are charging me august first! sheena is the rudest person ever and should not be employed! when im explaining i live pay check to paycheck and can barely afford my rent let alone another 60$ charge, she just doesnt care and says the charge is valid! if i was not locked in this lease id leave so quick! ive never come across a more grimey company then this one! stay away!!!!! they suck!!!!!!!! and will try to bleed you dry of your money! read more

Horrible, as soon I told them I was moving, I have to give them an extra deposit for gas/ water of 400 dollars and another 450 because you cannot clean your own home, have to be professionally cleaned. I have rent before I never got mandatory professionally cleaning anything. The worst is none of these, they are demanding none at ALL are ITEMS ARE IN MY LEASE AT ALL. They are nothing but bad people, I'm using another company because these people are terrible. They have a program you can switch...houses but you have to pay another deposit and so on and that the makes nothing but money for them. Is the worst company I ever rented from. STAY AWAY! Took 3 months to take my DEATH dog from the lease in the meantime I paid for those 3 months MORE RENT FOR A DOG THAT WAS NOT IN THE HOME, I asked for a refund nooo, my dog only leave there for 5 months and passed away I give them a deposit of 500 dollars, and 3 more months of rent, death dog. I give my notice on time, they extended my lease for two more days because I told them on a Friday around lunch time, so that weekend they pretty much add it to my lease, not moving the 14, I have to move on the 16. Is all about money with them. TERRIBLE COMPANY! read more

This company always tries to pin any type of maintenance issue on the resident, making it your responsibility. When I moved in, there was a dead bush in the yard. I didn't think it was a big deal. They don't care, I don't care. However, because I never reported it upon moving in, the HOA contacted Progress Residential, who, in turn, contacted me saying I needed to remove the dead bush AND replace it!!! I don't OWN this home. Why would I invest in it, other than just up keep. The HOA also required that the home be painted and new rocks added. Well, at least they had the property painted. No new rocks, though. So when weeds and grass started growing up, the HOA got involved. I contacted Progress Residential about NEVER getting new rocks in the yard. They dismissed my request and then fined me for the violation. I hate Progress Residential. I've also rented from American homes for rent, much better company at managing their properties. read more

Our AC went out at 2 AM in the morning and these guys had a tech out that same day! They worked fast and together to get it done and me and my family are very appreciative! Thank you Progress Residential for your fast response time and understanding! read more

If I could give 0 stars I would! I viewed a house that I loved and put down $590 for a REFUNDABLE deposit and application fee. It took them 5 days to tell me I was denied the rental. That's fine, not a big deal! What IS a big deal is that I can not get a hold of ANYONE that will tell me how to get back my $500 deposit!!! That is a significant amount of money I could use towards another place to rent and no one will return my messages on how to receive my REFUNDABLE deposit. Seems pretty damn shady to me. DO NOT DO BUSINESS WITH THIS SHADY COMPANY! read more

We currently rent a house from Progress and unfortunately ran into a few issues with bad service in regards to false promises. We were advised the hot tub located at the house would be ready to go upon move in - that was a lie. It's now two weeks into being into the house and we are making plans to come out to have a company come out and drain it because they couldn't be relied upon to put the proper amount of chemicals in the water - rendering the current water unsafe. The hot tub is "included" in our rent, which makes it convenient for them to charge for it, but not convenient to actually have it up and running. I requested a discount off of my monthly rent for one month and was declined. I have interacted with a few members of their team. The one that i have corresponded with the most is very reliable and communicates effectively thus far. The person we did a home inspection with, Bill, was very nice and courteous. We moved in on May 6th - yet were emailed 3 separate HOA violations from April 6th. That was an ordeal that we haven't gotten solved. Overall - I have experienced better. The good thing is - this is a one year thing for us and once we get the kinks out, we can pay our rent and know not to rent from them again. We like the house, but the service aspect of this company is just not there. That is a shame because they told me that was one of their focuses. That's ok. We emailed to get the information for the HOA from another member of their team and haven't heard back. I finally did some google research and located the HOA - but haven't heard back from them. ***update - we finished our two year lease with Progress and to make a long story short, they have serious turnover issues within their company. You never talk to the same person twice. Their customer service is spotty and they offer to extend your lease at a very progressive rate schedule. They do not back their properties with service, nor do they uphold their end of the lease and maintenance. DO NOT RENT FROM PROGRESS. Seriously... DONT DO IT. read more

I didn't want to give any stars but had to in order to post .... Horrible company !!! We had already planned on moving out... told me my lease was going up to $1840 but just looked and they have it listed for $1820! This company is a scam don't recommend them and will never do business with them again. They like to keep your deposit, don't use them!!! read more

This place is the worst! They quickly denied my application but kept my deposit! I have great credit, great rental history, basically there was no reason for the denial. I think it's a scam to get more money and I still haven't gotten it back and it's been over a month. I'd never recommend this place to anyone. Do not use this business! I wish I didn't. read more

I applied for a rental home and wasn't told about the hold fee. I canceled within 24 hrs and have been waiting for 3 months for my money back and call every month! All the agents I call say they are in the dark and isn't their department read more

This company is completely unreliable and difficult to work with if you have a repair. They are not consistent in completing repairs because they do not have vendors. Also, the repairs have to go through so many departments for approval. In April of 2022 I had a leak from my kitchen faucet. The leak lifted the tile flooring, it ruined the carpet, and caused moisture damage in the island where the faucet is. None of the flooring has been repaired or replaced. I have put in so many requests for it to be fixed, and they will not do anything. I had another leak occurring in both bathrooms where the water was pouring out. I reported the leaks on 3/18. It was not fixed until 5/7. My utility bills were extremely high and although I have done everything asked of me, I have not received a credit for these bills. So if you want a company that is unreliable, extremely hard to get ahold of, does not complete repairs, and does not value you as a customer even though you pay your rent on time for the 3 years you live in their home, then this is the company for you! They will not complete repairs but you better believe every year they will raise your rent. My rent started at $1450 and is now $1800. read more

I also wish I could give zero stars because they don't even deserve it.THE absolute worst company to rent from. I use of listened to the reviews I read. When I did the walk through of the house I was going to rent there was SEVERAL issues in the house. ALOT of Cracked tiles. Cabinets all banged up. Messed up doors. Carpet Insert that had a giant whole at the corner. And that the paint would not need to be re done and they do not mark for messed up paint because when they "re did the paint" it was all off colors didn't match nothing! We asked the man and made sure we would not be responsible for the pre existing issues! Took pictures and everything. Comes to moving day. I take the fall for a few missing light bulbs some blinds broken on the back door. My deposit was 3,500. At the end of my lease I got 90$ back. They charged me for every pre existing thing in that house! Their own awful paint job! The carpet that was messed up before! ( even though we offered to fix it if we had to because we worked for the company who originally did the flooring in the house! He said no it's be a waste since it was a pre existing issue. They also charged us for the damages on the cabinets that were there from the beginning. Every charge besides the ones I know we did were from before! So I re send the pictures with DATE stamps! But, because the guy that did the walk through no longer worked there and my pictures looked like they were taken after (even with the god damn date stamp!) would not give me any of my deposit! Single mom with two kids and this company will scam you like nothing! I knew this would happen and that's why I took the pictures and saved the emails but at the end of the day they didn't give a shit if you had proof. They already have your money. DO NOT GO WITH THIS COMPANY! In response to their replay. Yes, I'd be happy to send you original emails of pre existing issues with the home and those same issues you charged me on the summary of my deposit. I have it all saved. read more

Due to a quick turnaround requirement on a work relocation, my husband and I ended up having to rent sight unseen, so we looked at property management companies to increase the odds of having a good experience. We settled on a rental from Progress. The house we decided on from their Zillow listing was priced over $400 per month above the Zestimate and had sat on the market for over 50 days at that point, but the pictures were great, we were in a bind, and the listing said it came with all appliances, including a washer and dryer which was huge for us. We called to try to negotiate the price down $100 since again it was sitting vacant for so long and ridiculously overpriced. We were told by a Progress rep that if we signed a 2 year lease we would get a 5% discount on rent. Since the discount accounted for the $100 we were trying to save, we moved forward. Well, don't believe ANYTHING Progress tells you, don't expect them to actually stand by what they publish, and don't expect to actually have the ability to report any cosmetic damages to your rental! We ended up being told by a different rep that they didn't know why we were told about the 5% discount, they don't do that. Unfortunately, we had explained our bind so apparently they knew they could swindle us. On top of the extra $100 per month in rent, after driving entirely across the country to get to Las Vegas and getting into the house, low and behold, FALSE ADVERTISING; no washer and dryer. Are you kidding me??? This is a 2-3 year move, we agreed to overpay for rent and now we are also staring at having to purchase a washer and dryer with a gas dryer line which many other localities across the country have moved away from. WOW! We complained to Progress hoping they would be an upstanding company (yes, at this point I know I'm dumb for thinking that) and maybe offer to knock that $100 off the monthly rent. NOPE! They blamed us and said you should have read the fine print on Zillow that says to verify listed appliances. We don't provide washer/dryer. So, let me get this straight, Progress lists some of their rentals to include a washer/dryer and some that do not but it's on us to figure out when they are lying and when they are being truthful. Hmm. The last piece I will warn you about to RUN AWAY is their process for reporting cosmetic damage to their rentals. So get this, an agent goes through the home before you move in and takes "200-300 pictures" which are supposed to include cosmetic damage. Somebody at Progress then attaches those pictures to a move-in inspection and converts that into a low grade pdf file. If you don't know what that does, it basically removes most of the detail from the photos, making them useless to show cosmetic damage. We were told that we had 48 hours FROM THE TIME OF MOVE IN (apparently they have a countdown clock) to send an email with additional cosmetic damage. Well, I captured 121 pictures of cosmetic damage. Try emailing 121 photos to an email address. No matter how many different ways I tried I could not get the emails (even splitting them into 5 emails) to go through. Another sham to get your money on move out? That would be my guess. By the way, the house is nice, not in a nice enough neighborhood to qualify it for $2,000 a month in rent, but it is a nice home. It is the property management company I would avoid like the plague if I were you!!! read more

I had a fire in my home on 1/18/23 that caused smoke and soot damage, multiple vendors stated that they needed to take our master bedroom down to the studs. They also mentioned that I would need to move all items from my home for a minimum of 1 week while the repairs are being completed. Progress Residential called me and presented two options. I could vacate my lease without penalty or I could move my belongings out and back in once completed. We decided to move forward with vacating the lease without penalty hired a realtor and started to move forward with purchasing a home. After we found a new place to live and started to pack our belongings I received a follow-up call that now we would be assessed a lease break penalty negating our previous verbal agreement. It is now 2/16/23, we have no scheduled repairs to be completed, I have purchased a home all of my belongings are packed up and Progress is not standing by their originally agreed upon terms of allowing us to vacate without penalty. read more

terrible. no communication with the hoa. their regulations literally go against the hoa, so you do not even know when you're actually in violation until you get their wonderful letters. and low and behold they charge for evwry hoa warning even though the hoa does not charge. a complete scam. i would never recommending from this company completely horrific experience. high dollar cost rent and the inside was done by hacks. half the molding isn't even secured down properly. several sinks were leaking simply because their install crew never tightened down. I could go on and on but I'll stop there. these big companies are slowly taking over and screwing us charging high prices for low quality and random assortment of fees. shouldn't even be legal. then they fail to pay the hoa and I get warnings in the mail about that but that's ok for them to slack. If we did that they'd have us in court. ridiculous. read more

Seems like a good deal but everything is poorly maintained. Work requests take forever. I'd be better off homeless. After a year of horrible customer service and sub par maintenance they hit you with a huge bill for utilities based on fake numbers. I'd give them negative stars if I could. read more

Month after month I have issues with progress residential. There system sucks Never fails when i go in to pay rent there is always a issue with the utility pmt . I have never had this problem with other management companies that ive leased properties from in the past .have never seen a statement with my utility usage this company simply says pay this amount. Cant wait until the lease is up I will not be renewing .and would never refer a friend or a total stranger! !!! read more