Sady was my sales person she was very nice and professional. But when I gave partial payment to the down payment I had to wait a week1/2 to get vehicle. When we finally picked up vehicle, nothing was done no detail. Nothing was checked. One of the tires was bald but they did replace it. I bought vehicle at 81,000 miles in August. It only has 84.000 miles I have an oil leak and it's going to the power train and you can smell it burning it's a $1600 repair it needed a wheel alignment $200 .. the extended warranty that was given for the vehicle is useless. I'm a little disappointed with the other my purchase to say the less read more

Won a flyer, called to set an appointment. Get in there and some meat head attempts the whole sales pitch. I mention that I have already gone through one of these scams with Koons before, and will not waste more than 10 minutes. He tells me straight up to my face that I welcome to leave now. Biggest scamming sacks of living feces I have had the displeasure of ever talking to. As I left, they were attempting to take advantage of an elder African American woman in her 70s. Hope she took my advice and got the hell out of there. Koons is a terrible company, and this location in particular should be investigated by the law. read more

If I could give them a negative star, I would. Not only did they misrepresent their advertising, but they were also condescending in tone and assumed I was the customer instead of the woman who spoke to Dale on the phone. If you want to experience the worst car-buying experience, look no further than Koons Automotive of Fredericksburg. My friend was trying to sell a 2011 Cadillac Escalade Hybrid, and the dealership had offered $4,000 over KBB (Kelley Blue Book) value. When she spoke to Dale earlier that day, he confirmed that the deal was legitimate. After driving over 40 miles during rush hour traffic, we arrived at a location that resembled a backyard auto auction, with a limited supply of vehicles. The salespeople reminded me of vultures, hovering and waiting to swoop in for their next prey. As we entered the building filled with loud music, the open spaces with makeshift folding tables and partitions gave off a shady vibe. Steven greeted us and kept insisting that he liked to "shoot straight," which is a classic red flag indicating the opposite. He claimed he was unaware of the $4,000 over KBB promotion, and after my insistence, he finally called Dale over. Dale instinctively approached me, seeming to imply that I was not the primary customer, and then acknowledged the deal he had mentioned on the phone. The issue was that he changed the terms of the deal, stating that the $4,000 over KBB only applied to cars traded in towards a purchase. This is a classic example of bait and switch, and I strongly advise anyone looking for a quality deal and trustworthy salesperson to beware. read more

do not go to this dealership they are scam artists I bought a car from and within the first three months gave out I got it gave out again. Got it fixed three months later it broke down again all within an eight month so you know their finance people are related to the dealership owner and the service department is in a different location, but is also owned by a relative of the dealership owner. They are running a scam. Do not go there run as fast as you can. read more

Scam Alert- This dealership uses fake scratch-off tickets to lure people in, making you think you've won a prize. When you arrive, they claim the confirmation number--not the scratch-off number--has to match. It's just a trick to collect your personal info, run your credit, and pressure you into signing paperwork or buying a car. TOTAL CLICKBAIT! If a business relies on deception and dishonesty to get customers, that says everything about how they operate. read more

Koons Automotive - Scam Alert! - Used Car Dealers Near Me - Fredericksburg, Virginia

Every one star review that you see on this specific Koons automotive dealership, is 100% correct on what they say about this awful place. I supposedly won a big prize from this place but it was all just a manipulative ploy to get people to come. I sat down with one of the dealers over there and as he kept running his mouth about absolute nonsense I just decided to get up and walk out. Like I don't time for scams, and honestly I should've known better given that this place is Koons. Please if you're casual person just looking for a car, don't ever go to Koons, that's all they know how to do is scam people. read more

Koons Automotive - A Koons Match & win that I received in the mail. - Used Car Dealers Near Me - Fredericksburg, Virginia

They will scam you. Shady! If you receive a flyer saying you've won money even the fine print is a flat out lie, not just misleading. You can feel the dishonesty when you drive up to the dealership. read more

Don't not buy from this dealership. I bought a 2018 Chevy Silverado in November of 2022. Three months later I had to change the belts and pulleys on the truck along with the intake manifold. Two months after fixing that the transmission and wheel bearing are in need of repair as well. They make their cars look nice on the outside but come with a variety of problem under the hood. read more

Shadiest place ever. I fell for the 'you won a tv' scam and drove an hour to pick up the TV I confirmed over the phone I had won with no other restrictions. I get there and they tell me the number on my card has to match the number on the phone for me to win. I ended up winning a $500 Walmart gift card, so I wasn't mad. Until I get home and check the balance. They gave me a $5 gift card, after telling me to my face it was a $500 gift card. I planned on purchasing a car there at the end of the year, but this is the shadiest and whack sales team in the world who will never get business from anyone I know. And for the 'Customer Service' rep commenting back on these post saying the contest is legit and we all misunderstood, you're obviously wrong and lying to all your Yelp users. read more

Worst service ever! Took my car in originally because the engine light. Donna said it was spark plugs, so they replaced the spark plugs. I paid. I left. I returned the following Monday with a car that had no power above 30 MPH. Told them it had run hot, because of a leak in the tank. They ran a test and said that was the problem. Replaced the tank. Tested it, and it still had the problem. Tested it again, and decided it might be a cylinder head. My extra warranty that I bought through them would not cover it, because I still had a dealer warranty. Mechanic said that it would have to be taken to dealership, but it was too dangerous to drive further. Donna offers a complimentary tow after watching me freak out. I am disabled and have a cognitive disability. I don't handle stress well. Mechanic says, don't worry about his labor cost, he didn't fix the problem and it would only get more expensive. Donna left me waiting for Enterprise Rental for over an hour, and having to pay full price for a vehicle. But, at least it would go to the dealership. I was angry when more than a month later, Donna calls and leaves a message saying that I owe her money. I called her back, and asked how much... She did not know because she had never written it up! WHAT?! She said she would write it up and get back to me. Almost a month later she calls to tell me I owe her 160 some odd dollars! A month later!!! I refused and told her that the mechanic let me leave, I never signed an agreement to pay anything, and there was never an invoice until she took the time to finally make one 2 months later!!! Soon after the general manager and I spoke and he asked if I would agree to split the cost for $80 some odd dollars. I was just so angry then, I told him that Donna had this all screwed up, and I was not paying a penny. I traded in that car soon after. Anything to get away from Koons name. I requested a refund for my extended warranty. They got my refund check from the warranty company, and then charged me $367.40, deducting it from that check before sending me the refund! THAT IS SO MUCH MORE THAN $160!!! I am forever disgusted with KOONS! DON'T BUY FROM THEM! DON'T HAVE WORK DONE BY THEM! AVOID THEM COMPLETELY! John-Richard Pagan read more

My husband went to Koons today to look at a car. The price on Cargurus.com was $1000 less than what Koons was quoting. But when he got there and they were going over the paper there was a line on the paperwork for reprocessing. When we questioned them about that they said it was for the inspection of the car. This I have never heard of and we refused to do buy with shady dealerships. So we left there and went purchased a new Toyota 4Runner. Thanks for wasting our time. read more

Went to check out a truck that had a good "truecar" price. The salesman was awesome and very nice. But when it came time to get a PO wrote up the sales manager tacked on a nearly 1000$ BS fee. It took a week for the sales manager to drop the fee. I was turned off by the surprise fees and kept looking. I ended up buying a truck at a lower cost, more features, and no bogus fees in PA. read more

We received a sweepstakes flyer via the USPS which is one of the biggest cons ever presented by a dealership. If I ever lost all confidence in a name tag, Koons' just went down the toilet. I called the number about the scratch off and lite number on the flyer and was told to proceed to the dealer to claim our winnings. Once I arrived, I found out that the previous matching numbers meant nothing, so out the window went the $1,000. It was all to do with another number assigned to our name. Why in the hell do you lead with a set of matching numbers that mean absolutely nothing in the end. We then went to a board and of course our number wasn't listed. 1 hour of my time and $10.00 worth of gas for a free drawing that yielded me $2.00. I tossed it at them and said to give it to charity (which will never happen). "Too good to be true", shame on me for trusting a con merchant in the automobile industry. The Koons are worth millions, and they lower themselves to make a buck on the back of honest citizens. You are to be ashamed of hiring operators that don't work for you, salespeople that don't work for the dealership, all to hide behind. Sometimes shit just smells like shit, and I walked right through it. read more

Shady Shady Shady My young daughter was trying to buy her first car, well we knew we would have to co sign. First we were told paperwork that was needed, we provided then it came down to needing tax returns. We get that. Then Sabrina their finance manager even had us come in to co sign on a sunday. All paperwork signed and left the dealer with the new car. My daughter got her new insurance policy , which Sabrina helped with. Then tell me why on Wednesday she emails me to say that the lender needed more information. WHAT?!?!?! What was singed on Sunday? Your telling me it takes 3 days to find out that you never even had an approved loan???? She twisted her words, so many times, lied many times and said that it was common to let someone take the car home. You let my daughter start an insurance policy and signed loan docs to find out that you never had bank approval. What kind of dealer does this? Sabrina was the worst to work with, not professional at all. The emails that she sent was definitely not from someone who says they have been in the business for so long, she even hung up on us on the phone after we kept asking questions about the problem. Who if they are professional hangs up on a client? STAY away !!!!! read more

In one word SHADY. I bought a new car here and before the warranty ran out the paint started peeling off the hood. I was told to go next door and see their body shop on location. Service rep got out and started talking to the body guy. The body guy realized while talking to the service rep that I was in the car and could hear everything. He stopped mid sentence and told the service rep "let's go talk inside". While they moved inside and I was still in the car I could see the guy from the body shop talking through the glass window. He looked and saw that I was watching what he was saying then stopped talking again and moved with the service rep out of sight. Then the rep returned 5 minuets later and said it was a mysterious chemical of some kind. What a joke, they really think people are idiots. Extremely shady place. From deceptive marketing "you've won $25,000" to shocking customer service- emailed and called over 10 times in 2 months about a service complaint with no returned call/email. AVOID AT ALL COSTS!!!!!!!!! read more

SHADY, CROOKED, DISHONEST!!!!!!!!!!!!!!! DO NOT GO TO KOONS OF FREDERICKSBURG TO PURCHASE A VEHICLE!!! On June 14, 2019 I drove 100 miles from Glen Burnie, MD to Koons of Frederickburg VA because I saw a great price for a 2018 Honda Accord EXL. I met with the saleman Justen Thompson. After a test drive Justen wrote down the total price of the car. It was $2500 more than I expected. I was buying through the USAA car buying service. When I asked to see the break-down of the cost I discovered that Justen had included a $1500 limited warranty and a $950 restoration fee. He told me those fees were required and non-negotiable. When I told him that I did not want or need a warranty from them, he told me that I had to pay for it if I wanted the car. At this point I was introduced to the general manager Orlando Vega. Orlando told me that the warranty was not required but the $950 restoration fee was to clean and "restore" the vehicle before it is sold. Because the price was still okay and it was the car that my wife wanted, I agreed to purchase it. This dealership is shady and I would not recommend them. A few days later we went on a family vacation. When we got back I realized that the car mats were still in the trunk. When I took them out I noticed that the driver's side car mat was used and had a hole in it. I sent a text to Justen Thompson but he did not respond. A week later I emailed Orlando Vega he responded promptly, that he would provide me with new mats if I drove to the dealership and picked them up. When I reminded him that I was 200 miles away round-trip he stated that he could not ship them. This dealership SUCKS!!!!! read more

Koons Automotive - Car mat from Koons of Fredericksburg, VA in the trunk of the 2018 Honda Accord I bought in June 2019. - Used Car Dealers Near Me - Fredericksburg, Virginia

Katrina K, Do they pay you more than minimum wage to write your pathetic replies here on Yelp? Because they are about as full of cow manure as your deceptive advertising practices. Please spare us your speil about how you have given away all these prizes. Your marketing campaign is blatantly deceptive regardless of how many "Gold" coins you give away. They are "gold-tone plated" coins made of manganese brass. There is no gold anywhere in them. Per the US Mint, the "gold tone" coins are made up of the following: 88.5% copper 6.0% zinc 3.5% manganese 2% nickel Do you see any gold listed? Nope, neither do I. I seriously doubt people come to your dealership to "collect" these coins. That's really a pathetic comeback. You're giving away a whopping $3.00. Yep, your "3rd party promotion" ranks right up there with the Nigerian scammers. The only thing missing is the broken English. It says a lot about your dealership when it has to resort to these scammer tactics to drum up business. But I am so sure that a dealership that does this sells quality used cars. Do you sell ocean front property in Kansas, too. (rolleyes) read more

Please very shady dealership stay away but you'll be sorry I don't wish our nightmare on anyone!!!and it never stops!!

Went here because their flyer said I'd won a 2012 Dodge Charger. The numbers matched up to the car, it said official winner, called the prize number and it said I'd won, so then I called the dealership because it seemed too good to be true, he told me if it said I'd won, then I'd won. I read the fine print and it had nothing saying otherwise. Turns out a number on the back has to match up to the car on their board in their tent. The other prizes were cash, so Then they give you a couple quarters to try to win on their slot machine. When confronted about their obvious and blatant baiting operation, they got hostile and said they're just doing their job. Still had the nerve and stupidity to try selling me one of their shitty cars. Scumbags trying to get people into their shithole dealership. Wouldn't buy a car here if they were the only lot in America. read more

If you are looking to buy a used car from a business that prides itself on deceptive marketing, this place is a good bet. Similar to the review from Bridger, my elderly mother received a "pull tab" flyer and one of the tabs said she had won a car. The language in the flyer was clear and unambiguous. We went to their lot and they said that all 85,000 flyers they mail out say the recipient has won the car. They seemed proud of the fact that this tricked my mother and I into coming down to their lot under the guise of winning a car. But nope, she hadn't won. If they handle their marketing in such a shady way, it sure makes me wonder how they conduct themselves in other aspects of their business. As they say, buyer beware. read more

Horrible place to buy a car. The sales men say they want help and that if you have bad credit come. They lie to your face, and force cars on you that you do not want. DO NOT BUY A CAR FROM HERE!!!!!! unless you want it sold to you buy a crack head. read more

Koons Automotive of Fredericksburg is HORRIBLE. They took advantage of my 78-year old father. Their mailer told him he had won $1000, he went in to get it, they told him he had definitely won $1000, but to come back and "pick it up" tomorrow. Which he did. He was told his number had to match the drawing, out in the tent. He followed their directions and a man that worked there literally pushed my father into the tent, where, of course, he found out he didn't win. I don't understand how they can be allowed to do this. How can they still be in business? I had to select 1 star to leave this review. read more

Went in to see what they had to offer and at first the sales person started to ask questions like what type of car are you looking for and I told him what I was looking for, but it seemed that he didn't seem to really care what criteria I wanted in a used car. He just proceeded to show me cars that he just seems to be pushing to sell rather than trying to listen to what I want and try to match my criteria I had listed to him. To me they car about pushing cars instead of trying to help match the customer to a car that may meet what they are looking for. Bad experience. Terrible customer service in terms of helping to find what I wanted and not what they need to sell. read more

Should have checked with YELP before making a 10 mile trip to Koons. Called to tell them about my winning which I verified first with the phone # on the flyer. Should know better, but took a chance. Their practices are very deceptive, and I think they should be held accountable by producing one person who ever won any big prize from them. They did collect my name and address from the flyer, so don't know what they'll send next, or to whom they will give my information. Scary experience! They should get NO star, but can't see to post otherwise. read more

Zero stars!! Dont be fooled by the mandatory 1 star i was forced to give. Sales man was a complete idiot. Refused to give me price of a vehicle when i told him my budget was 15k. Idiot didnt realize i was willing to go higher but told me sarcastically to keep looking while the henchman in the back was giggling like a schoolgirl when the wind blew his skirt up. Eat a bowl of... read more

The people are nice but they will do anything to sell including hide problems with the cars there selling Do Not Buy Here! Before I purchased the vehicle I requested the known problem fixed , the throw out berring and they said they fixed it.. how ever now we have a probability of a bad transmission due to all of that .. horrible place don't go if you can avoid it .. oh and I called them after the issue reared it's ugly head again they said we didn't have a warranty should have had it fixed before the deal was done read more

Shady is how I feel. Vehicle was wrecked...was not told about it..tons of electrial issues..had to replace the water pump within the first 2 weeks..brakes within 3 weeks ..clicking noise in rear that is not covered under the warranty..cv boot busted not covered under warranty..was told we had to buy a extra 1000.00 warranty to get the loan per the lender..which lender does not state we do..was never told everyday the payment is late its 12 dollars a day....had to call to get our tags ehich they had for over a week..temp tag was on its last day..if you do use their warranty you either have to take it to them or another koons dealership..we would of never signed the contract if we knew all the terms to it...we will never ever go there again .As of today im not driving my vehicle..it sits because I can not afford it fix it and pay the car payment. read more

My wife and I bought two cars there this week and had a great experience with Rose and Orlando. They both stayed late to make sure we got the cars we wanted at a price we could afford. read more

I received one of your contest flyiers in the mail. I opened it and one of the set of numbers matched one of the set of numbers from the column. So I called the phone number on the reverse side of the paper. The message asked me to enter the confirmation code (3931013) which I did. The recording said "Congratulations, come in to claim your prize". Which I did, and when I did an elderly gentleman was leaving and told me that it was a trick to try to get me to buy a car. I however waited to talk to someone who told me that I didn't win. I asked her what the deal was, since the recording told me that I was a winner. She asked me if I read the fine print, and something about the odds. I told her that I did read the fine print, and I called the number which told me to come down to claim my prize. I then told her that I was being lied to, and she turned it back on me telling me that "you decided to come down here". Which I told her again the only reason I came down was that I was told to come down to claim my prize. I will be in the market for a couple of cars in the near future for children who are starting to drive or will be soon, BUT I WILL NOT BE GOING TO KOONS TO PURCHASE THEM!!! **note** I gave them 1 star because I couldn't give them 0 stars!!! read more

I honestly don't know how these people sleep at night performing the crooked marketing schemes they do. It's damaging to the greater community. I can't believe I was one of the many people who actually fell for their bullshit. As a young college student, winning a thousand dollars would have been invaluable to me. I'm disgusted to say that I actually got excited after calling the number which confirmed me winning, thinking that it was true. Someone seriously needs to sue them. They even took the scratcher away from me so I couldn't take it home, which leads me to believe they are concerned about people taking it as evidence for future claims. I cannot believe any of this can be legal. Just because a small minority of people may win, they get to have you to expend your time and energy into walking on to their shitty car lot. They are terrible people and I will NEVER come to them to buy a car and no one should ever patron this business again. read more

The team was very professional. Dylan, Justen and Orlando was very caring and asked me questions about what type of vehicle I wanted they completed my paper work and I was very pleased with the vehicle I drove off the lot. Other dealerships were cold and did not take time to get to know my needs and what I would be comfortable driving. It was just the opposite at Koons. I left very satisfied. I recommend Koons to anyone who wants to treated like family and drive away with what they want and not a vehicle being forced on them. Try Koons you won't leave disappointed. Thanks guys. read more

Koons is clearly using highly deceptive marketing techniques and strategies to increase traffic to their lots. Their mailers so unbelievably questionable as to potentially be not only unethical but illegal. Their "marketing partner" is committing mail fraud and their use of such a partner is knowingly making Koons itself a party to this fraud. The flyer I received, like others on here has a clear match to a prize and a phone number to call, which then points the "winner" to the dealership to collect. I found the whole thing so dubious that I called the dealership, which similarly directed me to the dealership. I'm simply referring the entire matter to the State Attorney General as a clearly deceptive marketing technique, if I had the time I would otherwise go in simply to pursue a claim against them. read more

I tried this place because they told me they would try to work with my budget. I am a single parent, and because of that I don't have very much money to work with for a monthly payment. I also understand that my credit is not the best, but I feel that this dealership was not straightforward with me about the way that the financing worked. In the beginning they told me they would work with what I could afford. I looked at a couple of cars on the lot and found one that I liked. Then when we sat down to go over paperwork they switched cars on me and pushed that car on me saying that it was easier to finance. Then the deal they offered me was way out of my comfort zone with what I could afford. I ended up walking away because of the way the cars were switched out and also because they were not up front with me about how the financing worked. I would not recommend this dealership because of the runaround they give you. read more