Bait and Switch I call up to this dealership to inquire…read moreabout a vehicle. Ram 1500. Its on their website. I call to see if they still had it in stock. I gave them the stock number. They said yes we still have it. Let me confirm with my manager. After a few moments they confirmed that they still had it. Since I was only 10 minutes away, I decided to drive up there. When I get into the dealership and inquire about the Ram.....U guessed it. They said it was sold. I told them That I called 10 minutes ago. Was it sold in 10 minutes.? They said no it was sold a couple of days ago. WOW!!~ then they wanted to put me in any thing that they threw at me. NO THANKS!

How rude Service manager Ken M treated me !! perception, personality body language goes with…read morecustomer service!He needs retrained!!Then they reached out today to tell me it didn't happen, shame on you !!! In about an oil change that I was told I was going to receive but as a manager all he had to say sorry this doesn't go with your maintenance package but no Ken came with his disrespect!! Like I came to steal 6quarts of oil shame on you for even responding with covering up bad behavior

Hi. We wanted to…read morereach out and express our appreciation to Lynette in getting us back into another Jeep. My wife and two young boys were t-boned recently in our Jeep Cherokee we also purchased from your dealership. The Jeep was a total loss. Lynette braved the freezing cold digging out used Grand Cherokee's for us to test drive. After five hours we were driving away in our replacement vehicle. We love Jeep and Progressives dealership. We were Lynettes 7th customer since she started in October and she did great. We look forward to future purchases from Progressive and their great sales team. The Fidoe Family

I am done here. I took my truck in for a soft brake pedal. I was contacted saying front rotors were…read moreslightly pitted, needed to change, although last " inspection" said brakes n pads were fine. So $600 later I went to pick up my truck, I immediately pushed the brake pedal to the floor. I went back in and told him, he said " THERE ISNT ANY CODES, SO WE WOULDN'T KNOW WHAT TO DO" SERIOUSLY? $200/hr for parts changers. I had a heated mirror supposedly replaced. I have a $100 deductible, I was told the receipt wasn't ready and it would be mailed. I have never received anything and mirror still doesn't work, but nothing I can do

Service is everything. We had an emergency a month ago and our vehicle was taken to Diehl…read more Had we known then what we know now, we would have had it taken elsewhere. There's no one running the service department properly. They don't have mechanics. They have techs. And they don't have enough. And the one tech who they refer to often, has either called off sick, or he's on vacation. Regardless, they blame him for delays. I believe they are making up lies! It's gone beyond upsetting! It's our main vehicle, we've had to borrow cars from family to get around. A loaner has never been offered. I see the lady who owns Diehl is advertising on TV. Good luck. I can buy a car anywhere but if their service sucks, they will never see me again. This has been hell.... I'll update if things get resolved before June 1, 2024 I'll remove this complaint if resolution can be achieved.

Terrible service here buyer beware do not buy a car from here they sell lemon vehicle and have u…read morequalified mechanics working on the vehicles

Tom is a straight shooter and the vehicle I bought was exactly as it was described. Thank you and I…read morehope to buy again from you someday.

Great dealership that stands by their word and are not out to take advantage of you! They do…read moreeverything they can to make sure you are happy with the purchase you make! Genuinely nice people are hard to come by at dealerships and this place is one!

Thank you for the 2027 telluride brochure and accessories brochure and I'm enjoying it. And awesome…read moreexperience with Matt Ramey

I have a 2024 Kia forte gt with under 18k miles. My air conditioning had already stopped working…read moreand my abs, stability control, airbags, collision avoidanc, etc lights are coming and going on start ups when it's wet outside. I brought the car in for warranty service and drove 45 minutes to get there trying to be loyal to this dealer as my sales experience with them was great. i was told they don't do loaner cars, which I know to be false because I was given one when a mover hit my car with a desk and made a small scratch the day I bought the car. They also said they couldn't even give me a ride home, so now I am driving a car with issues through the safety system until I can figure out how I am going to deal with the situation. Until now I would have recommended this dealer with flying colors for sales, but not impressed with service.

Second car bought this weekend ! Steve and Andrew both did a great job getting me in and out…read more Plus they worked great with my lender and everything was seamless for beginning and end. Thank you and ready for my new adventures with my new car!

8 HOURS ON THE ROAD FOR A $15,000 DISASTER…read more 1 STAR -- because Yelp won't let me give zero. If this dealership's idea of customer service is wasting an entire family's day, misrepresenting a vehicle, and then handing customers the keys and telling them to go find the damn thing themselves, then congratulations--they nailed it. We drove FOUR HOURS EACH WAY specifically to look at a Jeep Renegade we had discussed with "Katie." We were told the Jeep was WHITE. It wasn't white. Not even close. It was a blue-gray color and listed as SILVER. Apparently identifying the color of a vehicle you're trying to sell is too much to ask. But after already driving FOUR HOURS, we decided to at least look at the thing. You'd think knowing customers were traveling that far for a scheduled appointment would motivate somebody to pull the Jeep up front, wash it, inspect it, start it, or at least make sure it wasn't an embarrassment before we arrived. Nope. They handed us a plate and the keys and essentially told us to go find it ourselves. That's the level of customer service we're talking about. As I walked toward the Jeep, I hit the remote start. Immediately, I thought, What the hell is wrong with this engine? It sounded awful. I shut it back off until I could get to the vehicle and pop the hood. On the way there, I started noticing the rest of this $15,000 masterpiece: dings and dents across the rear hatch and along the driver's side. I had my wife start it again while I stood at the open hood. What I saw and heard was enough for me. There was significant visible corrosion/rust in the engine/exhaust area, including around the catalytic converter area, and the mechanical noise was bad enough that I wasn't willing to trust the vehicle enough to even TEST DRIVE IT. Let that sink in. We drove FOUR HOURS to potentially BUY this Jeep, and after seeing and hearing it in person, I wouldn't even take it around the block. They were asking around $15,000 PLUS FEES for it. Based on what I personally saw and heard, I'd have a hard time valuing this particular Renegade at more than about $3,000. And where was "Katie," the person we made the appointment with and expected to meet? Not there. We were looking for her when we arrived because nobody had clearly explained that "Katie" was an internet sales representative who apparently wasn't going to be there for our appointment. So let's add this disaster up: 8 HOURS of driving round trip. Gas burned. An entire day wasted. My wife took time away from a job where she earns approximately $70 an hour. And our 18-year-old daughter, who thought we were making this trip to potentially bring home her Jeep, got to ride four hours home disappointed. All of this could have been prevented by something incredibly complicated called HONESTY AND BASIC CUSTOMER SERVICE. Tell us the correct color. Tell us the actual cosmetic condition. Have somebody physically look at the vehicle before allowing a family to drive four hours to see it. Start the damn thing and listen to it. And if customers have an appointment after telling you they're traveling FOUR HOURS, maybe have the vehicle READY WHEN THEY ARRIVE instead of tossing them the keys and making them hunt through the lot for it. Used cars aren't perfect. We weren't expecting perfection. We were expecting honesty, preparation, and a basic level of respect for our time. We received none of the above. The condition of the Jeep was bad enough. What really pissed me off was the complete lack of consideration for customers who made an eight-hour round trip based on the information this dealership provided. Had they accurately represented the color, cosmetic condition, and overall condition of this Jeep before we left home, WE WOULD NEVER HAVE MADE THE TRIP. Our experience made us feel like our time, money, and family simply didn't matter to them. If you're considering traveling any significant distance to buy a vehicle here, my advice based on our experience is simple: GET EVERYTHING VERIFIED BEFORE YOU LEAVE YOUR DRIVEWAY. Ask for current photos. Ask for a cold-start video. Ask them to walk around the vehicle on video. And make damn sure the vehicle you're driving hours to see is actually what they told you it was. Because I wouldn't drive four minutes for the experience we got here again--much less four hours. Absolutely unacceptable.

I want to personally thank Howard, Hans and Jeff the owner for addressing the concerns raised on…read more my 2018 Audi S5 sportback that I bought last May 2022. Howard and with Jeff's support addressed the concerns and exceeded my expectations and i am very grateful for their help. Jeff's Motorcars stands for quality and trust and I am pleased to say i give them five stars. I will be back in years to come for another purchase. Thank you guys. These guys know cars! Al R.

Amazing service. I typically went to the dealer. I took my car to Jeffs for service this time. The…read moreprices were great and the manager was very accommodating and through. Highly recommend Jeffs service department

Took over 7 weeks to get my title for the car I paid cash for and still waiting. After I picked the…read morecar up I discovered that it needed over $1,000 in repairs to be driveable. Dealer agreed to pay half the repairs ($550). I turned in the receipts for the repairs and went in to get a reimbursement check. Dealer is stiffing me for the repairs and tells me I should be grateful he even sold me a car for such a great deal. This is after he's had my money for nearly two months and I can't even drive the car because the temporary tag is expired and I don't have a title to get a license plate. RUN don't walk to get away from this lying con man.

Thanks so much Vaughn West for helping me get into my new 2019 Hyundai SantaFe!! You made our…read moreexperience fun and entertaining while we went through the process of purchasing a new vehicle! I look forward to working with you in the future! Thanks again!! - Mr. & Mrs. Boston

Thank you for the diehl license plate covers and plates and waikem plate cover. I had an awesome…read moreexperience with Matthew Ramey and Isiah Morris they get a solid A and 1000 I'm so proud of them. Thank you for the 2023 2024 2025 2026 Hyundai palisade Elantra and Tucson brochures with the 2027 Kia telluride brochure and accessories brochure. With the 2010 Mitsubishi lancer evolution brochure.

Sales man was nice at Kia but the sales manager Jeffrey was rude and unprofessional. He was…read morebadmouthing the other dealership and he still has the car I was looking at on the lot since he wouldn't come down $500. He and the car can rot as far as I am concerned. I don't recommend them at all. I also had my car in for service at Kia and they stole my radar detector.