I bought a used car from Mike McCarthy. He was absolutely fantastic to work with and is a man of…read morehis word. I wouldn't hesitate to send any friends or family members to see him at Progressive.

I bought a battery from them in November 2023 and it just died completely. The battery is not…read moreprorated up through 36 months so I'm getting a free battery but they still charge me $82 to install it. I keep calling in there and I've been hung up on twice, it says if no one knows how to use the phone system. I keep trying to call back to talk to the guy and service, but it keeps going to voicemail. I will never ever buy another vehicle from there or have any service done at this location.

Aweful dealership, walked out after being given the run around. After setting an appointment to see…read morea vehice, the van wasn't at the dealers. So yoyo drove it home and not coming in for half an hour. Tried to upcharge $3k for some coating to pad the price, didn't negotiate.Sales clerk (can't call Jo Bulso) as salesman, was getting tired going back and forth to the mgr. We cam with our own financing ready to buy. Dealership stuck in the past, trying to wear you down. Walked out drove to NortH Coast Mitsubichi Akron, bought a car. Skip this circus, cause al lthey have thiere are clowns.

Where do I begin? It was a disappointing experience. It started with an email about a 2025 Jeep…read moreGladiator priced at $37,999. I test-drove the vehicle, which was great, but the price was not what I expected. I wanted to go home and review everything. The price they quoted me was $43,905--$5,900 more than the original estimate. When I called back and spoke with Cheslee, she claimed prices change overnight, and that was the new price. I added some protection to justify the increase, she said. After I left a review, the manager attempted to call me. I'm unsure if it was posted publicly. I returned his call, but he didn't answer his personal cell phone, so I left a message and haven't received any response from him. It's clear they pressure customers into accepting higher prices or leaving without proper transparency. I am disappointed. Have the email from Kelly saying the start price was 37,999.

Terrible service here buyer beware do not buy a car from here they sell lemon vehicle and have u…read morequalified mechanics working on the vehicles

Service is everything. We had an emergency a month ago and our vehicle was taken to Diehl…read more Had we known then what we know now, we would have had it taken elsewhere. There's no one running the service department properly. They don't have mechanics. They have techs. And they don't have enough. And the one tech who they refer to often, has either called off sick, or he's on vacation. Regardless, they blame him for delays. I believe they are making up lies! It's gone beyond upsetting! It's our main vehicle, we've had to borrow cars from family to get around. A loaner has never been offered. I see the lady who owns Diehl is advertising on TV. Good luck. I can buy a car anywhere but if their service sucks, they will never see me again. This has been hell.... I'll update if things get resolved before June 1, 2024 I'll remove this complaint if resolution can be achieved.

Tom is a straight shooter and the vehicle I bought was exactly as it was described. Thank you and I…read morehope to buy again from you someday.

Great dealership that stands by their word and are not out to take advantage of you! They do…read moreeverything they can to make sure you are happy with the purchase you make! Genuinely nice people are hard to come by at dealerships and this place is one!

I have a 2024 Kia forte gt with under 18k miles. My air conditioning had already stopped working…read moreand my abs, stability control, airbags, collision avoidanc, etc lights are coming and going on start ups when it's wet outside. I brought the car in for warranty service and drove 45 minutes to get there trying to be loyal to this dealer as my sales experience with them was great. i was told they don't do loaner cars, which I know to be false because I was given one when a mover hit my car with a desk and made a small scratch the day I bought the car. They also said they couldn't even give me a ride home, so now I am driving a car with issues through the safety system until I can figure out how I am going to deal with the situation. Until now I would have recommended this dealer with flying colors for sales, but not impressed with service.

Sales manager Jeffrey is rude and unprofessional. He was such a jerk and badmouthing Spitzer in…read moreHartville. He wouldn't come down $500 on a car at the end of 2024. I see he is still sitting on the same car I was looking at and we are now in January. This is the second and last time I deal with that jerk. I miss Waikem and the awesome sales team they had. Be careful if you get your car serviced there; someone has sticky fingers.

I just purchased a truck from Economy (Massillon - Dale Klick) these folks treated me like they had…read moreknown me for years, I am credit challenged because of an ex wife, Dale worked through all that and got me approved, these people were the only ones willing to take the time to help me, from this point going forward I am going to refer anyone looking for a vehicle to come here first, I know they will not be disappointed

Considering the other reviews I've read, no need to say more…read more But, if you are a young buying with bank approval trying to build your credit, let me give you a word of advice from experience: Do not cheap out on your purchase. The long term repairs and other odds/ends will cost you so much, you'll likely struggle. This dealership is not looking out for your success. They buy auction vehicles near Cleveland, invest nothing into them and try and sell for 70% over. I understand business if you clean the car up and fix what's needed, but not a quick flip. AVOID AT ALL COSTS! -Looking out for the next person.

Amazing service. I typically went to the dealer. I took my car to Jeffs for service this time. The…read moreprices were great and the manager was very accommodating and through. Highly recommend Jeffs service department

I want to personally thank Howard, Hans and Jeff the owner for addressing the concerns raised on…read more my 2018 Audi S5 sportback that I bought last May 2022. Howard and with Jeff's support addressed the concerns and exceeded my expectations and i am very grateful for their help. Jeff's Motorcars stands for quality and trust and I am pleased to say i give them five stars. I will be back in years to come for another purchase. Thank you guys. These guys know cars! Al R.

Took over 7 weeks to get my title for the car I paid cash for and still waiting. After I picked the…read morecar up I discovered that it needed over $1,000 in repairs to be driveable. Dealer agreed to pay half the repairs ($550). I turned in the receipts for the repairs and went in to get a reimbursement check. Dealer is stiffing me for the repairs and tells me I should be grateful he even sold me a car for such a great deal. This is after he's had my money for nearly two months and I can't even drive the car because the temporary tag is expired and I don't have a title to get a license plate. RUN don't walk to get away from this lying con man.

Thanks so much Vaughn West for helping me get into my new 2019 Hyundai SantaFe!! You made our…read moreexperience fun and entertaining while we went through the process of purchasing a new vehicle! I look forward to working with you in the future! Thanks again!! - Mr. & Mrs. Boston

Sales man was nice at Kia but the sales manager Jeffrey was rude and unprofessional. He was…read morebadmouthing the other dealership and he still has the car I was looking at on the lot since he wouldn't come down $500. He and the car can rot as far as I am concerned. I don't recommend them at all. I also had my car in for service at Kia and they stole my radar detector.

Wish I could give zero stars, but it won't let me. May 25, 2024, I bought a used vehicle at the Kia…read moredealership. I was given a signed statement that they had a replacement part on order for me. Here we are March 11, 2025 and I STILL have not received this part. Every time I call, email, or stop in the dealership I am told they don't have it and someone will get back to me. Of course, no one gets back to me. I can go online right this very moment and find this part at many places in stock. However its very expensive so I am sure they have no intention of ever ordering it. Do not buy a vehicle here. They will lie to you and drag their feet to get you what they owe you.