I can't say enough great things about my insurance agent Collin Doyle! When my basement…read moreunexpectedly flooded overnight, I was overwhelmed and unsure of where to even begin. I wrote a distressed email at 6:30am and Collin called me back at 6:37am and laid out a comprehensive action plan that was very easy to understand. Not only was Collin incredibly responsive and kind during a stressful time, but he also made sure the entire claims process was smooth and shockingly fast -- everything was handled and resolved in just ONE week! Collin guided me through every step, answered all my questions with patience, and made sure I felt supported the entire time. Thanks to Collin, what could have been a long, drawn-out disaster turned into a manageable simple process. If you're looking for someone who truly has your back, is an industry expert, and truly cares at the highest level, Collin Doyle is the insurance agent you want. Highly, highly recommend!

To say I'm disappointed with this specific agent and relationship is an understatement. I have been…read morewith State Farm since my father set me up when I was 16 years old. Almost 30 years. I've maintained the relationship with the same office through moves and multiple new home and vehicle purchases, always bundling everything here. I've never missed or been late on one single payment. Over the past two years, we had some appliances leak, in addition to wind damage on our roof. One of the claims was inadvertently a duplicate (never questioned by this office...and for our singular roof), and we were told our entire homeowner policy is now cancelled. I went through the process of an appeal, only to hear today it was declined. With this lag, I only have 3 days (counting the weekend when insurance offices are not open) to find a new policy. Absolutely awful experience, customer service, support and management.

Everyone I spoke with was very polite but in the end, I was unable to speak with someone who could…read moreactually review how claim amounts are determined. My issue: For an office visit my medical provider billed TriCare and received an EOB; Allowed amount as $123, Deductible $65 applied to my cap, and my co-share of $29. My medical provider maintained a copy of TriCare's EOB had been sent to Selman. Some months later, I received a bill from my provider for $55 but there was no breakdown of the amount Selman paid so I called Selman. I waiting in the phone queue for a while and finally spoke with the Selman customer rep. The rep maintained the Tricare EOB listed the TriCare allowed amount as $65 and Selman paid $12.03 to my provider. The TriCare allowed amount was inconsistent with the amount listed on the EOB. The rep maintained that the amount is send to them from my medical provider and he did not have the TriCare EOB. I faxed the Tricare EOB and then called to confirm receipt but couldn't wait that long on the phone. I called the next day to confirm and advised the fax was not received, so I faxed it again. I called to confirm receipt of the second fax and this time waited in the queue, and the fax was received. I then reviewed the Tricare allowed amount and asked how Selman determined their responsible amount. The rep maintained that a re-determination will be completed by Selman Claims within 7 to 10 days and that she did not know how amounts were determined. I asked for the contact information of Selman Claims and she maintained claims could not be contacted by me. That her only contact method was through regular company electronic methods. Couple things: I wish I didn't have a job so I could spend my time in the phone queue. Selman representatives are unable to provide a detailed accounting of claims. Contact with those who complete the claims are inaccessible. The website/customer login functionality is only for account monthly/annual premium payments and information. The site has no EOB detail... a key component of the service your actually paying Selman provide. Again, everyone I spoke with was very polite but in the end Selman does not provide an accounting of the service provided and continues to have extended customer service hold times. I gave Selman a 2 star review because I eventually reached a customer service representative, all of them were polite, and all completed what I would believe to be what they were able to do.

I have been calling all day July 24 2026 on hold 30 minutes . One call after another until…read morerecording said we are closed. try again Monday.

Alexis was amazing in updating my car insurance policy . All…read morepeople I have spoken to over the years at Lake Shore (Rentz) Insurance have been outstanding in helping me and my family when we needing them

I was told by my insurance representative that it benefits a customer to be insured with Lakeshore…read moreInsurance vs. going directly to the insurance company because going "direct," you become just be a number in a sea of other customers and hsve to speak to a different representative every time you call...but at this point that seems like the better option because atleast you get things done, your question answered, and your issue resolved right away. With Lakeshore, or having an Advisor at Lakeshore for your insurance needs seems to be a "thing" in name only. Issue is...my rep never gets back to me without me having to badger/hound him for the answer, a solution, or new insurance policy options. I'm wayyyyyyy to busy for the hounding, when I take time out of my day to work on insurance issues I want to resolve them right then or via a follow up task action that requires a review, sign, and done. He (Lakeshore Insurance) makes it hard for me to find value in remaining a customer with Lakeshore Insurance and having the benefit of a personal insurance "Advisor." I don't write reviews that often but, this seems like a case that needs to be shared. *This has been an ongoing experience with my rep, oh excuse me "my personal advisor," who is always: -slow to respond -not consistent with his follow through -offers "genic" quotes (with no real personalization based upon my needs) when I'm just a phone call away to get proper specs for mileage driven, add-ons, road side assistance needs, rental car needs, etc. All of which are things that impact the premium's price. -me always having to do the "follow up" to get an answer to seal the deal. I started this conversation mid September...it's now November and still don't have what i asked for which is updated quotes....for auto insurance...for four vehicles. Been a loyal customer to Lakeshore Insurance Company for almost 10 yrs, you'd think they would value me for bringing business of four cars and home owners insurance. At this point I'm probably better off going with a big box company who doesn't know me by name and forcing me to speak to a different representative every time (which is okay with me....at least I get my issues, inquiries, and needs met instantly)! Vs. Having a "personal advisor insurance representative," who offers NO real customer service or assistance to personalize my requested insurance needs. -a Disappointed customer

I personally dislike insurance companies as much as the next person, but Progressive has been quite…read morea relief. Being retired military, I used to do business with the usual choice for the military. For some reason they kept raising my rates--a lot--every year, despite no accidents. I'd call them to try to get my jalopy car off of full coverage (I only wanted it on my valuable car) and they wouldn't let me. All cars "had to have the same coverage level" despite the level of practicality to do so. Which of course added to the rate increases. I used to swear by them, even brag about them, but they wore me down with their new anti-consumer ways along with their excessive condescending attempts to get involved in my personal finances, whether I needed their advice or not. I've had Progressive a couple years now. Rates started much lower than my former carrier and have only gone down further since--and they haven't been bothering me with unwanted advice via email or when I log in. Nobody asked me to write this review, I was just thinking how nice it was to have simple and hassle free car insurance...finally. And to be able to choose my own coverage. I hope they keep doing what they're doing and don't decide to go all control-freakish on me too.

I used to like Progressive. Their customer service has become terrible. Plus they refuse to…read morecomply with the law. They refused to provide an OEM windshield even though my car is new and aftermarket windshields won't calibrate with my car. They keep demanding I use aftermarket and say it's my problem. California Law says that they have to replace it with OEM when aftermarket doesn't work. Progressive told me they don't care what the law says. My policy says they can use aftermarket replacement parts. They are non-compliant with the law and they don't care. They will care when they get a demand from the Insurance commission.

I have been a customer with this outfit for over 2 DECADES! They declined me due to a lapse in…read morecoverage. HELLO? I paid off my house ! The mortgage company was no longer making the insurance payment! Additionally, these clowns outsourced that policy to a third party, and that outfit had THE WORST CUSTOMER SERVICE. DO NOT USE PROGRESSIVE

I had a policy with Progressive for about 10 years or so. With the exception of maybe the second…read moreand third year, my policy premium has steadily been increasing. If I had renewed this year, my policy premium would have been almost $100 more each month, in spite of the fact that I had no tickets, no accidents except a slight fender bender last year. Before that, my rate steadily increased with no accidents or tickets. The customer service was always great, but I can't and won't pay almost $100 a month more for vehicles that are getting older every year. If you're looking for insurance, shop around before settling on Progressive. If you do go with them, great customer service, just be prepared to keep paying more every year for your insurance.

I canceled my Progressive 12-month Homeowners Insurance policy in late May 2025, approximately 6…read moremonths before expiration. Their website shows that a refund of $478.39 was sent on May 20. Today is June 25, and it has still not been received. Going with Progressive was a huge mistake. Caveat emptor. BUYER BEWARE!

They are liars and crooks. Took 5 weeks to settle auto claim. Totaled my truck. Decided to keep it…read more Ripped me off on price and told me they would pay for the $2500 storage fee but after they paid us said they wouldn't pay it. Barely had any money left after paying that. I have it in writing and will be seeking legal advice. They lied and ripped us off. Don't use them!!!

Very nice people. I popped into the office unannounced a few times and everyone was friendly and…read morehelpful.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I started within the Allstate Agency in 2013 and have enjoyed my experiences with customers. I treat customers with the highest level of service and strive to help them completely understand their insurance needs.