Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Great caring team of professionals. Carley Gary is outstanding! Provided multiple options for my…read moreinsurance, patiently explained details and I had a new policy same day. Thank you, guys! Highly recommend this company!

dismissive approach when Drop in for quote just after lunch no availability now, left phone number…read moreand they took a copy of registration card never heard back. Called back in spoke with someone and given 750.00 plus a month one car. No accidents fairly clean record although never gave info for drivers licenses. That's double what I currently pay for 2 cars a month with life insurance farmers insurance

I found this agency years ago and they have been excellent. Whenever I've needed help, they have…read morebeen very very helpful and always addressed any issues and very quickly. I normally work with Gabby. She is professional, quick, kind and very knowledgeable. I don't plan on switching insurance because there is no reason to. They are excellent and I've never had any issues or problems. I highly highly recommend

Great customer service from these gals.....fast response and definitely worth looking into for you…read morecar insurance needs !

I wanted a second opinion on my current coverage. Lena Wong appeared with high ratings, so I…read morecontacted her first and it was time well invested since I did not need to contact anyone else. I came away with the sense that she genuinely cares about her customers' success. Thank you for taking your time with my questions, your candidness and honesty. She exposed a gap in my coverage and increased my awareness when interpreting my coverages and offered direction. Thank you Lena (and, go Eagles!...Washington Eagles!...it is forever Wash!) -Matthew

This is the Sh**test place ever. People that work here don't really care at all about the people…read morethey are supposed to help. This location is always closed when it show open and when they open the service they provide is not even the bare minimum.

Sandra C is awesome and gave me all the information I needed to make a great decision for my auto…read moreinsurance

Nicholas helped our car insurances since 2007. I also…read morerequested him to help setting up my company's insurance. Very knowledge and quick response for all my questions, will recommend him to all my friends.

Have been with Nicholas and Alton since the beginning of the business and I really do appreciate…read morethe prompt responses to all my questions, quick execution of requests, and availability to my phone calls even though I'm now 400 miles away from their office! I came from Allstate (and AAA before that) and I have to give them a great big thumbs up for sticking by me. Keep up the good work!

Nathan reviewed my Auto coverages and pointed out one major issue in my policy "I was…read moreunderinsured".. he helped me understand the importance of coverages and the possible liability exposure I had at risk. Let's just say.. after sitting and talking with Nathan (for an hour) not only was he able to get $15 more per month out of me.. I left knowing that I was properly insured! Oh and with an Umbrella policy of $1 million! Thanks Nathan!

Honest &trustworthy insurance agent! He gave me a good policy with excellent coverage and a…read morecompetitive premium.

My mom and I dropped all of our policies with Lauro Gutierrez earlier this year because of his…read moreterrible customer service. My mom had her house and car insured with Lauro Gutierrez for over 25 years. After my father passed away suddenly last year, Lauro RAISED my mother's car insurance rate by $15.79. He didn't tell her when she was in his office paying the bill, but instead sent a notice in the mail weeks later which she unfortunately missed. My parents had been loyal customers for nearly three decades, visiting Lauro Gutierrez twice a year to pay for their policies. The least he could have done was call a grieving widow on the phone or knock on my mom's door (she lives literally two blocks from his office). Instead, he canceled my mom's policy over $15.79 and left her without auto insurance. My mom only found out she didn't have insurance when she got into a minor fender-bender. All Lauro would say is that there was nothing he could do because he "didn't make the rules." Even worse, his office sent my late father a birthday card a few months later. Lauro Gutierrez's office was quick to raise my mom's insurance rates after my dad died, but couldn't even be bothered to remove my father from their marketing list. After reviewing comparable policies from other major companies, I discovered we'd basically been overpaying for our coverage for years. We switched to a different insurer and have been very happy. That extra money we were paying Lauro Gutierrez definitely wasn't going toward customer service.

ABSOLUTELY THE WORST SERVICE EVER! They never were able to activate a policy for me. I called to…read morehave them cancel it after two weeks of not receiving an ID card or the "paperwork" in the mail I needed to fill out. When I called to hear back what was being done to cancel my policy, Liza, "kindly" HUNG UP on me. DO NOT GO HERE.

I have had the pleasure of being insured with this team for more then 5 years, primarily for auto,…read morebut also now life insurance. If I have a question about anything auto related I call and ask and they cover all my needs. Questions that I ask for auto: -Cracked windshield from a big rig? -If I get a new or used car/suv what would be my difference in auto insurance be? -If I modify the stereo system is that covered? -If I upgrade rims? -how much is a good driver discount? -what is covered? Questions I ask for life insurance: -how much monthly? -what does it cover? I have been covered by this team with 4 different vehicles 96- ford escort (fix or repair daily) don't buy this car 97- Acura CL 2.2 (drive it like you stole it) more then 200k miles 1 accident, and windshield replacements all covered. Multiple reiterations for modified car audio covered, door dings not covered park far away 2008- Inifiniti FX35 family car 2011- Dodge Challenger SRT8 windshield cracks covered If I have issues or need answers I call in and ask, I always get a response back quickly Auto Insurance ***** its covered Price $$-$$$ depends on full or partial Service ***** always helpful

They are not professional . The customer service agents were condescending and also yelled at me,…read morewhen I tried to explain my situation. They also wrote our policy wrong , stating that I never had full coverage, when I began my policy. I was very sure I had gotten full coverage because I had a car I was making payments on, and that's required for a car with a loan. I think they lied to me, or someone wrote our policy wrong. I do not recommend.

I just bought a house and through the process -- which is pretty crazy -- Lien was fantastic to…read morework with, patient, and just great. Specifically she brought things to my attention that I had not considered, which was hugely helpful when things are chaotic and you have 1 million balls in the air. I highly recommend her to anyone and specifically if you are about to buy a house.

Last month, I made a spontaneous decision to buy a new car. Lien and I were in the process of…read morefinalizing certain Farmers insurance policies at the time. I realized that if I bought a car that day, I wouldn't be able to drive it off the lot because it wasn't insured. I took the long shot and called Lien from a cable car, mid-afternoon on a Friday, on my way to a dealership where the car I was considering was parked. Lien picked up my call right away, and when I asked whether she could insure the car I was on my way to test drive, she said yes and asked me for the VIN. While I was at the dealership, she insured the vehicle and emailed me the proof of insurance, so I could forward it to the salesperson working with me. He printed it out, and I put it in my new car and drove off the lot. Lien was thorough and responsive in setting up all the insurance policies she is handling for me. I love working with her and knowing that someone who genuinely cares about my coverage is taking care of it.

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.