Every time I go into this place, they have new faces. The manager of the store is a little boy, if…read morethat's the kind of business, they want to run workers who are disrespectful always on their phone. Can't help customers from behind the counter terrible customer service

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

WARNING: DO NOT USE! If I could give 0 stars I would. There is a common theme of "wrong part, and…read moredamaged beyond repair" I ordered a hood online and gave them the correct paint code for that year make and model. I asked to an A1 quality which they said they had. They actually didn't have it and bought it unseen from another junk yard. Not only was it the wrong color, but the hood was shipped with many scratches and was severely sun damaged. I would have to strip it and paint it. They have refused to refund my money. Scammers.

Doing business long distance with this company is slow but excellent results. Steve who works in…read morethe office and our sales person Mark also was excellent. Part arrived in perfect condition and was today installed in vehicle. So very pleased. At first I was leery dealing with my credit card over the internet but took the chance because not everyone could possibly be like the salvage used car parts company I previously dealt with in Camden NJ. I definitely would recommend this company to my friends in US.

Great place and customer service always helping the customers. You'll find all your items you need…read morehere.

Every time I go here for parts they are very helpful, and if they don't have them they let me know…read morewhich store does or will offer to have them brought in very helpful and knowledgeable.

Free diagnostics if your engine light comes on! That has been a great comfort for me twice in the…read morelast year. I was able to determine that my problem wasn't serious, by the part right there take it home and install it. When it happened again for the second time, it just happened to be the same part that was defective so I took it back for a full refund. Great customer service and very kind employees!

Rude customer service, just went to this location around 5:10, I told was going to have the police…read morecalled on me because I was disrespectful to this old women who works there. She asked what part we need, my boyfriend tells her, she then try's to make her coworker go out and check my car. I don't want that, I just wanted the part I asked for. She then asks what part I want. I've told this women now like 5 times the air filter. If I could give 0 stars I would. I will never go back to this location. She doesn't deserve to have a job if she going to be disrespectful to anyone who comes in.

Nice car great service, great help and reasonable price…read more Very nice experience I would do it again

The salesman did a full credit check without telling us. He wouldn't have said a word had I not…read morebeen notified on my phone. All I wanted to know was the price of the vehicle.

Today was exceptional. They took care of me and kept me in the loop of the entire service, offering…read moreservices but not twisting my arm into having any done. Great management and team working today! My wheels were scratched from the lug nuts area unfortunately, i assume from the sockets used. Shoutout Manager Thomas though!!

I have an issue with a National chain repair shop. I own a…read more2014 Nissan Frontier SV with 70k miles. It is an exceptional pick up, well maintained and very reliable. 1. On Wednesday, 7/24/2024 at 6:30 pm I noticed issues with the truck while I was driving it. The truck died 3 times while I was slowing down to a stop light. The check engine light did not come on. The truck restarted easily. It had never done this before. I was alarmed and I felt like this was a serious safety issue. 2. On Thursday, 7/25/2024 I contacted a local repair shop that was highly recommended on ND. I drove it to their shop. They inspected it and they recommended that I change the spark plugs and the intake manifold gasket. 3. On Friday, 7/26/2024 I contacted again the local repair shop for more details. I discussed the issues with them again and their recommendation and I decided that they were not equipped/qualified to correct the issue with my truck. I called the dealerships, I called a few local repair shops and I decided to take it to this National chain repair shop. I was interested who can diagnose it properly and correct the issue. 4. On Sunday, 7/28/2024 I had the truck towed to the repair store. 5. On Monday, 7/29/2024 the service manager contacted me and told me that the truck needed a new fuel pump, a new fuel filter, new spark plugs and the fuel injectors needed to be cleaned. 6. On Tuesday, 7/30/2024 the store advisor contacted me and told me that the pick-up was repaired and it was ready. I went to the store, I paid and I started it. The check engine light came on. The technician connected the Snap-on diagnostic tool and told me that the NEW fuel pump was defective and it had to be replaced. 7. On Thursday, 8/1/2024 I drove it during the day and it seemed to be ok. At 4:00pm I pulled out of a parking lot and it died. I restarted it and it was dying every time I approached a stop light and stopped. It was difficult to restart it and the check engine light came on. I managed to drive it to a fuel station and fill it up with premium gasoline. I called the store and I had it towed to the store. The truck is driving the worst it has ever driven in the last 10 years. It is driving a lot worse after the store repaired it than when I took it to the store. 8. On Friday, 8/2/2024 I did not hear from the store advisor. 9. It is Saturday, 8/3/2024, 11:00am, I have not heard from the store advisor. 10. It is Saturday, 8/3/2024, 4:30pm, I have not still heard from the store advisor. I contacted the store at 4:30pm to try to correct a billing overcharge. On Friday 7/28/2024 I was told by the tech advisor (by the way, I was told today that he is no longer with the company) that they charge $99.99 for engine diagnostic, but they remove it if they do the work ( I found that to be a statement that every auto repair shop offers). Today, Saturday, 8/23/2024 I was told by the tech advisor that they never remove the engine diagnostic charge. He also told that they found an issue with the crankshaft position sensor and they are still test drive the truck. I had the truck towed twice and I had to lease a rental car twice. I am very angry, disappointed and mistrusting of the repair shop. I am seeking a solution asap. I am seeking recommendation, ideas and advice to help me correct this problem. I hope others read and learn from my bad experience. Thank you for reading my story. I emailed the leadership review team. I have not received a reply yet.