"After spending over 100 thousand dollars with Prolific on cabinets, flooring and granite for the building of our dream home. I would would NOT do it again. Simply put, this company doesn't accept responsibility and doesn't have any accountability for their own employees or sub contractors' mistakes or actions. There is zero quality control, unless managed completely by you, the home owner, and stay on top of the work daily. Due to a scheduling error by Prolific, our very expensive cabinetry was delivered weeks early and sat in a hot and humid environment which is horrible for them. Also, the home wasn't even locked at this point, forcing me the owner to go out and buy temporary locks to protect my investment, something that I firmly believe they should have been accountable for. The cabinet installer then quit near the end of the install never to be seen again and all I heard was him complaining the whole time about Prolific's lack of communication and poor scheduling. Midway through the project, the tile crew Prolific chose was excused and replaced due to shoddy and unacceptable work. The next tile crew damaged our very expensive countertops by leaving their tools and tiles on them, causing permanent scuffs and deep, visible lines in the brand new granite. At first Prolific said they would get it taken care of. Then after many months of having to pursue them, we were told an appointment was scheduled for the granite to be fixed. That date came and went and nobody ever showed up. Now, despite initially admitting to fault Prolific won't even acknowledge my messages and has forgotten to follow through on their commitment to make it right. They flat out lied. No appointment was ever made with the granite repair company because they had no intention on manning up! They will be the first to show up and take your check, but in the end, they will leave you hanging with feelings of regret that you gave them your hard earned money. Their inability to communicate to my builder and their tile and granite crews almost delayed certificate of occupancy on our home. Thankfully our builder was able to use his connections to make things happen when Prolific couldn't finish the job. The only positive thing I can say is that when it came to design they were patient, professional and knowledgeable. The execution however was just a disjointed nightmare. There are many other reasons why we wish we could go back in time and hire another company, but this is long enough. In conclusion, if you would like a teammate that will run the ball 99 yards and then just quit and walk away with zero conscience, Prolific is the business for you. Seriously, think about this. To fix my granite, it would cost a few hundred bucks. Instead, they chose to give me no other choice but to share my dissatisfaction with the world? Makes zero business sense. I should have listened to all the other similarly worded reviews before hiring them. My bad. Hopefully you will learn from my mistake." read more

Do not do business with this company. BELIEVE THE NEGATIVE REVIEWS. Contracted with them to renovate our shower and replace bathroom counters. - Overpriced for what we received. - Their subcontractors are ridiculously overpriced...by hundreds of dollars. - Promised a project manager to be present each step of the process, but he was rarely present, was unavailable, or didn't know the answer. When subcontractor didn't show up...he said "they didn't?". -- Isn't knowing where your guys are located number one in construction project management? - They are unethical in the sense they promise and promise, but in the end do not deliver on said promises. -- We spoke solely about having frameless glass shower doors. Ended up with a framed door and then were told we are to blame for not understanding the contract. -- The owner, Jack, made it our issue because we trusted the vernacular of the contract meant what his employees and subcontractor said it meant when we discussed our requirements dozens of times. (it's like being told you are getting a pepperoni pizza but the contract says meat while trusting that meant pepperoni). -- Project Manager wasn't there for glass measurements. I was going to give two stars because, in the end, the project was done with the glass being the only real aesthetic sticking point, but Jack said he would get with the glass contractor to try and find a remedy...never heard from him. Sealed the one star from me. Bottom line: This company is poorly run, unorganized, and when faced with an issue that was ethically their fault, they wouldn't remedy it to our satisfaction AFTER being overpaid for what can only be described as OK work. There are dozens of places that cost the same or less in Jacksonville. Go anywhere else. If not, you will most likely be disatisfied. Terrible experience. read more

The finished kitchen is better than I ever imagined. I highly recommend Prolific for your renovations.

I wish I could give them zero stars. The owner Jack likes to talk a great game but takes no responsibility for any mistakes. He knew we were considering several contractors and that we may only order cabinets and tile from him. We decided on a different contractor; thank goodness, because Jack doesn't have anyone in house that does construction. He subs it all out and even tried to hire our contractor when he went to pick up some of the tile. They charged me for all sorts of labor when I paid for the materials and I had to get my credit card company involved to get my refund. It may have been an unintentional mistake, but after dealing with them for several months, I have to wonder how innocent the mistake was. The person in the office that does all the ordering (Bryan) forgets things and tries to claim he's done his job. I keep impeccable records and had to show Jack all the lies that Bryan tried to tell me. The only compliment I will give is that Bryan and Steve helped plan a good design. Unfortunately, there are tons of people that can do that and anyone would do better going anywhere else than Prolific. read more

We found Prolific at the home show. Jack, the owner came to our house and brainstormed some great ideas. He made us feel like he had everything under control. We planned to take out a pantry, move a water heater, & remove 1/2 a wall. This included new drywall, new ceiling and tile floor repairs. The initial schedule given was ~3 weeks. We quickly started losing days and couldn't get a clear understanding of the plans from the PM, Ace or Jack. They would alternate between calling, emailing & texting us; would blame us for responding poorly & for messages being crossed. Twice they said my husband was lying to me! When the cabinets were installed, I found a few nicks, patched holes from a poor build, missed screws, etc. The last day of cabinet install, the installer was cleaning up my kitchen when I got home from work (I was 7 mos pregnant) & he started to pack up for the night. I asked him about the significant amount of sawdust that was on the other side of the kitchen peninsula and he said that because it wasn't in the kitchen he couldn't do it. I eventually got my own shop vac & cleaned it up myself. While he watched. The pregnant lady. Clean up his mess. I was beyond furious. Jack & Ace responded to my complaints about this situation & said all the right things. They brought in our large L-shaped counter as one piece. But it was too big-there were nicks and dents and gouges in my front door, door frame, walls, and ceiling all the way from my front door to my kitchen. Again they didn't tell me about the damage until I called them about it. And first they said the damage was already there! Eventually they agreed to fix it at no charge to me. I later found out that the PM was part of the team who brought in the cabinet. The PM who was there for quality assurance. The PM who denied they caused damage. When we inspected the counter, it had more than one screw going straight up through the bottom of it! It took 3 days before they came to inspect it. They offered $250 to let them patch. They promised me that I wouldn't be able to tell. Wrong. The patches looked worse; easily visible & different texture. They eventually agreed to re-laminate them, and reinstall (With no $ credit) it in 2 pieces. 45 days after demo, we were able get a sink & running water. The painters did a TERRIBLE job. The walls were not prepped appropriately, there were lots of uneven spots. They got paint on the counters, cabinets and tile backsplash. They missed spots. There were drips. Again we escalated. Again we had to work hard to get anyone to believe that we had a problem. Eventually they agreed to come in on a Saturday. During, they complained that it was their day off and that some of the problem was due to the drywall installer. I still had to review their rework closely and had to make them redo and fix spots over and over. The PM Ace eventually came by and helped to oversee but it still required way too much oversight on my part. All in all, it took 9 weeks for our 3 week project. 9 weeks living in construction while pregnant and with a 3-year old and a dog. I'm writing this review approximately 18 months after the work was completed because it was such a terrible experience. My kitchen is beautiful. But the story behind how we got there just makes all the flaws prominent in my mind. read more

I read the other reviews on this page and can't understand how our experience with Prolific could be so great and theirs terrible. Our kitchen was just completed after 4 weeks and it was a great experience. This was a big renovation with much demolition, new cabinets, new granite counters, new floors, and all the ruff in work for electric and plumbing plus painting and all finish work to include crown molding etc. We are very particular people and Prolific did a great job. They gave us a schedule of the work to be done and stayed on the schedule. The key guy was the supervisor Kerry who did all the work needed to keep the job on schedule and also managed all the subs with efficiency! Our job turned out beautiful and I just wanted to say how good they did. When I had heard from my neighbors of horror stories and kitchen renovations they had done with other companies I felt lucky! N These guys are good and you would be doing yourself a favor if you utilized their services! Larry Rogari read more

The start of the project was ok. After that it went downhill. No one calls to notify the owners of the schedule. Also, the services don't include putting back the appliances that were removed during the renovation. The operations manager rarely showed up and wasn't well versed with the details of the project. With the cost of the project, you would think the quality of services would match what they charge but it doesn't. Nobody returns calls. You have to call everyday to find out what is scheduled to be done. So the projected completed time is not realistic. I wouldn't recommend this company to those who are used to dealing with professional companies. I have now paid the company in full but there is still work left to be done. My contract states that the kitchen will be "paint ready" when they are done. I just had my own painter repaint my entire kitchen and paid extra for repairing the wall. The walls got nicked in so many places it wouldn't make sense just to touch up the spots because that would mean touching up all the walls. To this day, no one has called back to update us on the remaining work that needs to be done. The one thing I can say about this company is lack of integrity. The hassle of waiting and inconvenience of living in the middle of construction are tolerable. But when you are not told the truth about what really happened or when excuses are made to cover mistakes, that to me are strong reasons not to do business with a company ever again! read more

Horrible company. My cabinets did not match the existing ones - not even close. Owner Jack Brent couldn't care less. Wouldn't even come look at the cabs until eventually I told him that's the only way he was going to get $$. Then he wouldn't do anything. Was rude and insulting to me and his installer who didn't want to install them because they were so far off. DO NOT DEAL WITH THIS COMPANY. I have now paid out almost $1,500 trying to get these cabinets right. Terrible experience in every way. read more

Although I had a good experience with Prolific for a kitchen renovation, I was most disturbed by the work they did in 3 condo bathrooms. They damaged dry wall on adjacent bedrooms, left adhesive material on the floors, damaged both the hot water tank and the air conditioning systems and did not complete their work. The bathrooms are not usable in that the faucets and hot water do not adequately work. Prolific established a Cleaning service adjunct to the renovation work and I found the "cleaning' totally unacceptable, The condo was not habitable. Most disturbing was that the owner was no where to be found upon our arrival. The office staff did their best to respond to my dissatisfaction but had no ability to truly handle this disaster. Unfortunately the final payment was made. I wou d not recommend these folks for any type of work. read more

I bought three bathroom cabinets from Prolific Cabinetry. I was happy with the installation and cabinets quality. One of my sinks fell off, it was not glued correctly to the granite, within less than 24 months of installation. The company did not offer to fix it. read more

This was one of the WORST renovations ever! We hired this company for our Master Bath renovation. Initially we were given a timeline and told there would be someone overseeing the project as it went along. The workers or most of the time, worker showed up late and left early! The quality of the work was horrible. We had to move out and f the bedroom for almost a month. Because they were not finished after almost a month, we had to move back in the bedroom and put the project on hold because it was the holidays and we had company coming in from out to f town. After the holidays, my husband sent them pictures of the tiles that placed wrong, incorrect grouting in the shower and the list goes on. They set a date to come back and fix it, having to order more tiles! Once again, we had to move out the bedroom and deal with the dust. They returned to finish the job but it STILL was not correct! If they tell you, someone will be there to oversee the job, NOT TRUE! My husband was the person who checked on the work everyday. They are not responsive to emails and call you back at their convenience! Needless to say, VERY VERY DISAPPOINTED!!! read more

To quote another very dissatisfied customer "run don't walk" away from this company!!!! From the very start all appears good until you are lied to so many times its ridiculous, i have heard many nightmare stories since my experience, dont make the same mistake i did! read more