I started going to this Center after my former doctor retired. I never have had a negative…read moreexperience here. The receptionists have always been polite and professional. I never have had to wait more than 15 minutes for my appointment.

The lead receptionist was such a cunt! She looked so miserable and unwilling to listen to patience…read moreconcerns. Huge stuck up her ass for sure... My son's appointment was scheduled for 11:15 AM. We arrived at 11, checked in, and waited while the office was already behind schedule. He wasn't taken back until 11:21 AM. At that time, I briefly stepped outside to take an urgent call from my other son's school. I returned promptly at 11:28AM to sign paperwork, only to be told our appointment was canceled for being "past time."...This was unacceptable Honestly, The original delay was from their office, not us, and I was still on-site, ready to continue care. My frustration is that not enough time had even passed to justify canceling the appointment! It truly felt like I was being given a hard time because was lunch, rather than being treated with understanding or fairness. The ugly lead receptionist also refused to let me sign the paperwork when I returned, which would've prevented this entire issue! Instead, I was treated as if I had abandoned the appointment when I was simply tending to my family during your staff's delay. When I tried to explain, I was met with cold, dismissive behavior and repeated scripted responses about policy And procedure. This lack of empathy caused me to experience a panic attack since I would have to figure out new Transportation and daycare again! No parent should be treated that way for standing up for themselves and just trying to get into their scheduled appointment. Especially when the office was originally at fault for being late, it was always for me to get off work early and my son missed school so it was very annoying. Additionally, after my complaint, I reviewed my billing statements and discovered serious inconsistencies. The first statement from your office showed a balance of over $1000! appearing as though my insurance was not properly billed and that I owed over $7590 out of pocket. After I questioned it, a new statement was issued showing a corrected balance of $195.50 with updated contractual adjustments. This raises significant concern that incorrect billing or incomplete insurance submissions may be occurring. If I had not caught the error myself, I would have overpaid by hundreds of dollars. I requested that a formal billing audit be performed for my account to ensure all claims were properly processed and reported to insurance. very unprofessional. They are clearly not FQHC! Very rude, lazy and inconsiderate of their patients! Beware of scams from this office. DO NOT GO HERE

If you find yourself stuck at Flower hospital with a kidney stone on a holiday weekend and the…read moredoctor on call is unavailable so they have to keep you overnight and they have put you on a low fat and low sodium diet I highly recommend the Pot Roast and whipped potatoes. If you are unfamiliar with hospital food you may want to reconsider your preconceived notions. These whipped potatoes are very similar to mashed potatoes in that may have originated as a potato and serve delightfully as a no frills substitute, trust me you will wish you had more or something else. The Pot roast is very consistently cooked and brown and serves a a fat free protein that complements the whipped potatoes. With a bit a brown gravy you will have a beautiful rainbow of earth tones for your taste buds. To continue with our brown theme and also saving the best for last, I suggest dipping a chocolate chip cookie into the what has now become soft serve ice cream, it will soften up the cookie and create something like an MRE ice cream sandwich. You may think this might give you acid reflux, no worries they will prescribe something for that. Grapes. I also had grapes. Tomorrow I plan on trying the lamb stew with mint pesto

This is an Eigth floor view, in case you were wondering…read more I know it's the room that could or could not be available. The side facing the park or the golf course has a view. The others face brick.

Very fast service - in and out in 10 minutes with Rx. Taor was very nice and accommodating. Thank…read moreyou very much.

Stepped on a nail. Got me in right away. Everyone was pleasant and caring. I was in and out in…read moreunder 30 minutes. The place was clean. Would highly recommend.

the wait is long! this place is horrible! the name needs to be change to we get you when we feel…read morelike it! if i could i would get them no stars!

I unfortunately had to visit Aspen for different things over this past year, they were very nice…read moreand welcoming. The doctor too his time with me. Great quick care!

This was the worst optical service I've ever had in 25 years of wearing glasses. Roberta was…read morepreoccupied and doesn't follow through on glasses. Waited since Christmas and got one phone call from her telling me they should be ready soon. I wouldn't ever go here again if your expecting someone to help you through the process.

There are so many medical options at this facility…read more Besides Urgent Care, they do blood draw labs, ultrasound, and other testing. Multiple doctors are housed here, including folks for weight loss surgery, vascular surgeons, and many more specialists. Parking is decent but sometimes it can be hard to find a spot. Valet parking is $4 or free if you have a handicapped sign in your car. There are wheelchairs right inside the entrance that a valet can bring you, or you can bring your own. Upon entering, check in by the first floor entrance. Then they will send you to your actual appt and you'll check in again.

I walked into this urgent care center 15 minutes before they closed. Everyone was pleasant and took…read morecare of me quickly and efficiently without me feeling like they were rushing. I'll definitely rely use this clinic again if necessary.

I recently suffered an asthma attack which I couldn't get in to see my PCP. This brought me here…read more I didn't mind the long wait knowing how sick people are. When I finally got to see NP I explained that Ive suffered with asthma my whole life. Trying to explain what my family doctor does for me I was prescribed an inadequate amount of meds for five days. It's like they're afraid to really help you because they don't know you. In all fairness, they did what they could to help me. If you have a cut finger this is a great place to go.

I've been trying to find a decent place to go when getting sick for awhile. Doctors either not…read morereally explaining themselves well or talking down you and your problems. Coming here seems different. The staff here has been helpful and friendly. The doctor actually makes it clear what's going on with me instead of just tossing me a script and moving me along.

Went there recently for a drug screening test for a health care employment position. Horrible…read morecustomer service, front desk personnel are more interested in socializing with fellow employees than helping their business make money. I was the only one in the waiting room and it wasn't lunchtime, so I'm not sure what excuse they would have. I felt a little sorry for the business owner that his/her employees could screw his business like that, I ended up walking out and going somewhere else.

Staff was immensely kind, warm, welcoming and sweet. The staff was extremely kind to my son & even…read moreoffered a popsicle to him as soon as we got to our room, knowing his throat was sore before even diagnosing the problem just for comfort. Offered a great sense of humor, a thorough and quick exam. Made sure to let us know we were cutting it close to pharmacy closing hours and made sure we had a paper copy of the prescription just in case it lagged in the pharmacy system to ensure we got what we needed that same night. We have been here a number of times now, and it is always the best experience. I called prior to our visit to ask about out copay and was audibly concerned and stressed, and the receptionist reminded me to take a deep breath, and let us know they'd get us taken care of before we even stepped foot in the door. If you're a local, this is the place to go for non emergency medical needs, 10/10.

I hadn't been to this urgent care in a couple years but had always had a good experience in the…read morepast. The last list visit however, made me never want to go back. The staff is very rude and unprofessional. The medical field is not for everyone and it's definitely not for the staff at this office. But the doctor was amazing. Due to the staff though I would not recommend.