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    Promise Air Conditioning & Heating

    5.0 (3 reviews)
    Closed 7:30 am - 4:00 pm

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    TE Certified Electrical, Plumbing, Heating & Cooling

    TE Certified Electrical, Plumbing, Heating & Cooling

    4.4
    (581 reviews)

    These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

    I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

    Air Conditioning Services

    Air Conditioning Services

    5.0
    (3 reviews)

    If you need service on your HVAC system, this is the pro company to select for dependability and…read moreknowledge. Service pro David Gower has been giving attention to my systems for nearly 20 years and never fails to amaze me with his technical skills and systems knowledge, especially in electronic controls. A tip of my hat to everyone at ACS.

    These guys rock..."I can get you into a system for the price you're looking for" was said and Jason…read morewasn't exaggerating. Great system and a VERY competitive price. Told him about the kitchen being hot when I cooked (I love to cook and do it daily), Jason just said Hmmm. When they came to install it, the went up into the attic with some ducting pieces. I was skeptical, as we didn't really talk about it...I'll be, the sucker is pushing more air through there. Not perfect, but it REALLY helped a good bit. Cleaning up after a job (after 2 decades of working for GE myself) is a pet peeve of mine. These guys cleaned up their own mess as well as other stuff they weren't responsible for...NO KIDDING. I cant speak for the long term, but can tell you that these are my guys for the foreseeable future. NOTE: I got a lot of quotes. 8 of them were a $1000-$1500 higher than what I ended up paying (3 were weirdly less...Fly-by-night looking guys providing hand written notes as quotes...avoid them. Likely stolen units off construction sites) ONE LAST THING: Don't listen to that fool who hasn't actually done any business with ACS but gave them a one star for a traffic incident. What a pile. Kiewanna S. is not only from out of town but out of state. Go leave your opinions where you live...Totally unfair to ding a companies reputation 'cause you're having a bad hair day driving through town.

    Gee Heating and Air

    Gee Heating and Air

    2.3
    (43 reviews)

    This company and family (3rd generation?) have been in the area for many years. Small "mom and pop"…read morebusiness where you matter. My family (parents and now me) have been using them for at least 15 years. They replaced the unit in a house my parents were selling. Replaced the unit in their (not so) new house after a few years. Continue to service the later unit. My personal experience with Gee has also found them trustworthy. They keep nursing along the unit in a rental properly that has a slow leak in it. Never try to upsale me, they show up when they say they will, are usually available for service that day if tenant calls and says unit isn't working right. This is a relief to me being too far away to handle things myself.

    We called Gee Heating and Air because our A/C stopped working. After their visit, we were told we…read moreneeded a complete system replacement at a cost of nearly $29,000. No repair options were offered. Wanting a second opinion, we called another company. They diagnosed the issue as a blown fuse, replaced it, and our system was back up and running. What concerns me most is that we are a family with a young child, and at no point was there any attempt to troubleshoot or make a simple repair before recommending an extremely expensive replacement. It felt more like a sales call than a service call. I understand that HVAC systems sometimes do need to be replaced, but homeowners deserve an honest diagnosis and reasonable repair options before being presented with a $29,000 proposal. It's difficult not to question the integrity of a recommendation when a blown fuse is mistaken for a $29,000 replacement. Based on our experience, I would strongly encourage anyone facing a major recommendation from this company to seek a second opinion before making such a significant financial decision.

    Gainesville Mechanical

    Gainesville Mechanical

    4.0
    (24 reviews)

    Gainesville Mechanical always comes through for us. Always timely service right when we need it and…read morefair pricing. This time, our hot water heater was leaking. Lane came out on a Friday and determined it needed to be replaced. He kept in contact with me constantly about when he would arrive and progress of his work, as I wasn't at home. Scheduled the replacement for a Tuesday morning, with the promise to do it sooner if hot water was out. He arrived early and got the work done quickly. Impressed once again and will definitely be calling Gainesville Mechanical for all my plumbing needs!

    Do not trust when they say they warranty their work!!!…read more First visit was in fall of 2024 and I was told I had a failed compressor. Replaced compressor that was under warranty and it still cost $1700. First start in 2025 and no cooling at all. Was told I had no refrigerant. They said suction valve failed and things "just break" sometimes. Again suction valve was still under warranty and this estimate started with a cost of around $1200, but owner lowered to around $660 after he heard my frustration. Fine I paid and had the suction valve replaced. A month or so later when heat comes in late spring and system is barely cooling. Now I am told I have a failed TH valve. Again service manager calls and says things "just break" and he's doing his best to lower repairs to $1200. Ridiculous! When I called for the initial compressor failure I was just going to put a whole new system in but they convinced me not to because the compressor was still in warranty. Well now they have me up to just under $4000 and the system doesn't work any better. Go elsewhere and don't trust a company that thinks it's ok for things that are under warranty to just "keep breaking" before they finally fix something. AND DON'T TRUST THEIR WARRANTY!!!

    Promise Air Conditioning & Heating - hvac - Updated June 2026

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