We moved in to Promontory Point Apartments in November 2025. We knew by our own inspection that there was major construction going on in the community. We went to the leasing office to discuss leasing an apartment. We were advised several times about all of the construction. Even so, we wanted to live here. Background. Promontory Point Apartments is one of the biggest fixtures in Newport Beach. It has history. It has architecture. It has amazing views. Really amazing views. And sunsets to die for. We are on our second move, construction is moving through the property. But I have to say, that all of the staff and of course the Project Manager for our move, Seth, have been amazing. The move was seamless. Every part. We will have to move 2 more times, as construction is still moving. But I look forward to the move, because I know that Seth and the team are managing the situation. Thank you. read more

Promontory Point = 3 stars Samira = 5 stars During the years my wife and I lived at this apartment we had our share of challenges. We dealt with a major leak from the apartment above that led to six weeks of repairs, constant pounding and footstep noise from our upstairs neighbors, a squirrel getting into our apartment through the chimney that damaged our belongings and left us needing animal control and extensive cleanup, recurring ant problems, closet doors that repeatedly needed repair, clogged kitchen sinks, washer/dryer, freezer and disposal repairs, slow-running water faucets, and even having to have our bathtub reglazed. Through those situations, Samira was outstanding. She was always kind, responsive, and genuinely cared about helping us. Even when the problem itself wasn't something she could personally fix, she made sure we were heard, kept us updated, and did everything she could to move things along. She never made us feel like we were a burden and always treated us with patience, professionalism, and a smile. Great customer service isn't just about fixing problems--it's about how people make you feel while they're helping you through them. Samira consistently made difficult situations less stressful, and that meant a great deal to us. She is truly one of the reasons we continued to live at this apartment despite the challenges we encountered over the years. We can't thank her enough for everything she did for us. Irvine Company is fortunate to have someone as dedicated and caring as Samira representing them. We wish her nothing but continued success and hope she receives the recognition she so richly deserves. read more

I had a fantastic experience touring this community! The self-guided tour app gave me a little trouble at first, but Sydney and Seth were incredibly friendly and helpful. They jumped in right away, got everything sorted out, and even gave me a paper map so I could enjoy the tour without any hassle. The views are absolutely stunning, and you really can't beat the location. While there is still some construction going on and not every apartment has A/C, those minor things were far outweighed by the outstanding customer service and overall atmosphere. Everyone I met was welcoming, professional, and genuinely kind. I'm so glad I toured here and would definitely recommend checking it out! read more

I move to Promontory Point apartments in June and I'm very happy with the apartment, amenities, view and the staff. Samira and her team are awesome and very responsive! read more

PREDATORY!!! Beware!!!! As you all know Irvine company owns quite a significant and impressive amount of real state. For that reason they are highly predatory, but luckily in California we have laws that protect us tenants so do not let them!! They have publicly scheduled remodeling for the apartment we just moved out from and they wanted to charge us a carpet replacement. For a 4 month tenancy!!! That's right .. 4 months... it was a sun decoloration stain that they tried to pass as something else Luckily California judges do not stand for these Gigantic companies that prey on the average American. Beware and document everything yourself!! Never rely on their move in inspection as they are never as thorough as their move out! The epitome of corporate greed and you can tell by the turnover rate of their workers. The ongoing construction is unbearable and as nice as they make the amenities look. The apartments are nothing but cheap construction and a very high rent As you can see from one of the pictures I posted. The carpet looked like that at the time of TOURING. They tried to charge me for a full replacement . Luckily I had plenty of documentation to show the condition of the carpet and other parts of the apartment before I even moved in read more

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Wow! The views are amazing and the location is hard to beat. There's still some construction going on but Sydney was super nice and helpful!

The east side pool has been closed for over 8 months, meanwhile there is no maintenance or repairs being performed at the pool. Property management doesn't communicate with residents, just lock the pool without reason. The biggest amenity on the property CLOSED for over 8 months. read more

Promontory has the best maintenance team. Carlos and Jose Fitta came today for different maintenance issues and always are willing to help in anyway they can. They are very experienced and knowledgeable. Gonzalo is also wonderful to work with and willing to help in anyway he can. Very lucky to live here! read more

black mold unit 565w avoid this community at all costs if you value your health. irvine company will deny any wrongdoing and blame you for the horrific living conditions. irvine company would attempt "remediation," and black mold would repeatedly come back over the last 2 years. all the units are structuraly health hazards using decades old wood and drywall construction. my wife, daughter, son, and myself all experienced chronic cough, throat and skin irritations, respiratory and breathing issues and severe sleep apnea the last 2 years living in unit 565 west. every apartment "home" at promontory is plagued by asbestos, black mold, micro toxins, or any other number of harmful dwelling hazards that irvine company is allowed to get away with for decades at this dilapidated construction toxic waste of a community. you have been warned, avoid promontory at all costs. read more

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Disappointing Experience with Ongoing Construction and Poor Management I'm extremely disappointed with my experience living at Promontory Point Apartment Homes. The constant construction has been a nightmare, with loud machinery and people disrupting my daily life. To make matters worse, the construction crew regularly blocks our designated garage parking spots, leaving us to park elsewhere. The dust from the construction site is everywhere, making it hard to keep my apartment clean. But what really takes the cake is the misinformation from the office staff. They assured us that the parking restrictions were only for storage purposes, but in reality, they've closed off entire areas for two years. The lack of transparency and poor communication from management have been frustrating. It's clear that they didn't prioritize resident concerns or consider the impact of their construction plans on current residents. Unless you're prepared for a lot of noise, dust, and parking headaches, I would advise against renting here. The promises made by the office staff didn't match the reality on the ground, and it's been a stressful living experience as a result. Y pay about $5k a month for a dated unit. Hot water is also an issue, for months we are having problems with hot water, Ive been told the heater or the pumps needs replacement, sometimes takes 15-20 mins for the water to flow hot sometimes just no hot water. Im scheduled for a meeting with a manager and the day after with Public works and City Council, will update this review soon.... read more

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I've lived here since April and have dealt with an unmitigated cockroach infestation since then. For a while we were having pest control come through regularly to treat but it really did nothing to help. Management is unwilling or unable to actually fix the problem. We maintain a clean home and should not have to deal with this. I recommend looking at a newer complex with a different management company, that's what I'll be doing at the end of my lease. Also, about a month or two ago, management gave the pest control technician permission to enter the apartment despite us explicitly stating to never enter the apartment without us letting them in for service calls. He walked in on my girlfriend in bed. read more

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This positive review is for Samira. She always answers the phone so respectfully, and I greatly appreciate it. Positive and helpful Customer Service is rare these days, and I greatly value her help. read more

I wish I could give ZERO stars. We moved into Promontory Point Apartment Homes managed by Irvine Company only to discover significant water damage just two weeks after moving in. It was immediately clear that this issue was present before we even moved in, but somehow Irvine Company didn't bother conducting a proper inspection beforehand. For the price we're paying, this level of negligence is beyond unacceptable. What's even worse is their so-called "solution"--putting us in a rundown motel for a month while still charging us full rent for an unlivable apartment. No compensation, no accountability, just outrageous costs for something that's entirely their fault. It's obvious these outdated apartments haven't been properly maintained--one glance at the ceiling and you could see something was wrong. How did they miss it? We expected much better from a company with such high prices, but instead, we're stuck with an uninhabitable unit, no real solution, and zero concern for their tenants. This has been the worst rental experience of our lives. If you're considering renting here, do yourself a favor--look elsewhere. read more

I have a lot of thoughts about living here, there are many positives and a few very negative things. I always say that Promontory Point (and most likely the Irvine Company) is either an A+ or an F. One of the A+ experiences is the great staff here, and one person in particular that I would like to spotlight is Maria Ortega. She is friendly, helpful and kind. During the 2 years that I have lived here she has been such a constant cheerful presence. I know that she is one of the reasons that the property is as good as it is. Thanks Maria! read more

Absolutely the worst experience I've ever had with an apartment complex! My wife and I had a walk-through scheduled at Promontory Point Apartments this morning at 9:30. After parking and walking all the way to the top floor, the app-assisted tour **completely failed**, and the apartment door was locked. No staff in sight to help, and we were left standing around like fools. We called the leasing center for assistance and were placed on hold for a **ridiculous 30 minutes**! Agent in charge called and didn't even stayed on the phone, finally had to hang up out of frustration, and no one even bothered to call us back. This was a **total waste of our time** and energy. If this is how they treat potential tenants, I can't imagine what it's like to actually live here. **Completely unacceptable!** read more

Alex was above and beyond today!! Not only did he fix my AC but he also remembered I had trouble connecting my Nest to my phone and since I hadn't fixed that yet he did it for me today! He also replaced some broken light switches and painted a few spots in my house that had scuffs. Absolutely amazing I appreciate everything he did today for me!! Austin has always been a rockstar too in the past for me over the years. Always going above and beyond for me as well. These 2 are the dream team!! read more

Total bait & switch. Half of the community is under MAJOR construction. Gym has been closed for 6 months due to a leak... that apparently can't be fixed. There are three pools, all of which you can find large numbers of screaming children at all times. Parking is a HUGE issue. Guest spaces have a "72 hour" limit, however many residents keep their second cars in them for weeks on end. Parking is affected by constant Balboa Island events, sometimes they will have security not allowing event parking most of the time they won't. BBQ's at the pool haven't worked for 3+ months, they claimed to have fixed the gas line but never finished the project fully. Not to mention we had to be relocated 30 days after moving in due to mold. Don't even get me started on the problems we had there. The point is, do not waste your time. This isn't a luxury community. The office staff is very attentive and polite, however they don't typically solve any issues. This place needs a lot of work, starting with the "amenities" that don't work. No rental compensation for anything either. read more

I want to let Balbina (who is a porter in the 600W building at Promontory) know that we notice every day how hard she works, and hiw much we appreciate her. She takes great pride in her work, and is always doing something above and beyond to make our lives here at Promontory better. I hope the folks at Promontory and Irvine Company appreciate her as much as we do. If any if you see her around give her a smile and be sure to thank her! Thank you Balbina! read more

Charlie who works at Promontory is a wonderful breath of fresh air- always willing to go the extra mile. Find him and recognize him for his efforts. read more

I enjoy living in Promontory! I've been here 9 + years and they never cease to amaze me. The grounds are beautiful. There are multiple unit models and the views are stunning. The location to restaurants and shopping are within walking distance. Of course the staff is extremely helpful and kind. I had an issue with my unit and it required I leave for the maintenance to occur. Jeff Cosgrove in the leasing office listened to all my requirements, needs, answered all my many phone calls, and went over and above all I wanted and my unit required for the repairs. He is truly an asset to The Irvine company. Brittany Yates Kelly was there to assist me when Jeff wasn't around. Bravo Jeff for your kindness and great humor. read more

Stay away. Stay away. Stay away. Massive construction going on, very loud. Too expensive for these dated units. Staff does not care about the tenants, dealing with cockroach infestation, they can't take care of the issue, We are having odors issues coming through vents, probably the microwave vent, the unit gets impregnated with cooking disgusting smells, no parking because of the construction. So many negative things I can keep going with this, just do yourself a favor and find somewhere else to live. Im a month to month tenant living here about 4 years, looking to move out soon. read more

I have lived in Promontory for 10 years now and have loved it. The maintenance dept has always been wonderful, until now. I have put in 4 maintenance requests since mid June, due to a critter, not sure if rat or squirrel scurrying around inside my kitchen wall. each request was stated completed or cancelled with nothing resolved, with no explanation or follow up to me. one was cancelled because of the dog, which I do not even have one. last call was completed with the tech telling me he would speak to his manager for options, and would give me a call. only got a completed email again with no phone call, follow up or explaination. It looks like since the company will not or can't do anything, I will just have to enjoy my new pet. read more

This property is undergoing MASSIVE construction over the next 4-5 years. The management office will lead you to believe it wont be overly intrusive and maybe offer a small concession. Your home will be unusable from 9am-5pm every day. Jackhammering stucco and concrete for hours on end, the noise will render your home unusable. If you are looking at a unit with a view keep in mind you will most likely loose it during the construction period as your patio and windows will be completely blocked with scaffolding, plastic and tarps. Pass on this community and keep looking. read more

STAY AWAY! DO NOT LEASE HERE! Total bait and switch! Signed a 13 month renewal and they started construction 2 months later with ZERO rent concession. Construction noise so loud you can't work from home and the community center / gym has been closed for months with ZERO concession. Giant disappointment!!! They started the project saying they were replacing the roof, only for it to turn into major construction! Totally misrepresented the project and still charging premium full-price rent. read more

Austin and Alex helped me a lot with my TV, bringing it in from the parking lot to my apartment and setting it up!! They were extremely helpful and very sweet. Appreciate their prompt assistance with hesitation! read more

Due to a water leak, I had to temporarily move out of my apartment. Austin did an amazing job of arranging alternative housing and keeping me apprised of the repairs. I am now very happily back in my unit. Thank you Austin for the great job! read more

i had minor issues in my place and Alex was very professional. He focused on the tasks and immediately solved the issues. What good service. Judy read more

I am giving a 5 star review for Jeff Cosgrove in the leasing office. Whenever we needed ANYTHING Jeff was always there to help us in anyway that he could. He has an incredibly positive attitude and never hesitated to go the extra mile. He is ABSOLUTELY an asset to the Irvine Company and the Promontory Point community. Thanks Jeff for everything you did for us and for making us feel like a truly valued resident. You're the best! read more

Have lived here for almost a year and have had the best experience - especially with the maintenance team. It's nice to be able to trust someone to come into your home while you are gone. Jonathan kept us updated and was very thorough in examining underlying, related issues we didn't know existed! Appreciate the team and this type of attention very much! read more

Austin responded to a service call within an hour, figured out to fix the problem immediately, and then went above and beyond by helping me program my car's garage door opener. I'm incredibly grateful for his assistance and friendly personality! read more

I want to thank all the great team at Promontory Point Apartment from Managment Rania, Jeff, and the Service providers sal, Austin, John, and the rest of the team for such an amazing, efficient, Excellent service. you all Rock. apt. 612 read more

We love it here especially Jonathan from the maintenance team has been extremely helpful, knowledgeable, professional and friendly!

Had a dysfunctional garbage disposal and Jonathan came and assisted in a timely fashion. Super cool dude and very helpful. Always happy with the maintenance team at Promontory! read more

This review is for Austin from maintenance. I just moved in & as these apartments are a little older they can have a lot wrong with them. Any issue I've had he has handled, & with a smile on his face. His customer service is 6 stars. Whoever his boss is needs to know he is such a Valuable addition to Promontory Point. read more

I have lived in Promontory Point for 5 years and had a long career in commercial real estate, so I understand personally and professionally the value of excellent property management in a rental community. With that in mind, I'd like to express my sincere appreciation for Brittany Yates-Kelly, the Community Relations Representative at Promontory. Brittany goes above and beyond what is asked of her time after time. Always surpassing expectations, Brittany consistently demonstrates an unwavering commitment to prioritizing the best interests of the residents. Her unwavering professionalism makes her an invaluable asset to the Irvine Company. read more

Charlie from the Maintenance department was fabulous today. He took care of our initial requests with professional attitude. He also went above and beyond by addressing some issues with our dishwasher and refrigerator. Cleaned the coils underneath the fridge from built up dust. We love Charlie and appreciate his service read more

This is by far the worst place I've ever lived period. The management team is totally in over their head and they really don't care about the tenants here. Then for the past 3 month we have been living through a remodel that they never told us they were going to do when we signed our lease. read more

Pros: Great location, terrific views and nice amenities (currently being upgraded) Cons: Although many units have been updated with hardwood and new appliances, the complex itself is very old. We had multiple issues with leaks, mold coming through the dry wall, and multiple issues with bugs, mainly cockroaches and spiders. Not fun. The rent is very high, and so you expect a certain level of cleanliness within your apartment space. Unfortunately, we had many maintenance-related issues towards the end of our time. We were relocated to a temporary apartment within the complex while remediation work was being done, and discovered that the kitchen at our temporary apartment was covered in ants! Be prepared for insect issues if you move in. read more

Promontory Point Apartment Homes - Apartments Near Me - Newport Beach, California

UPDATE: I have now lived here for 20 months, and my positive opinion has only solidified. The staff here could not possibly be more service-oriented and very friendly in neighborhood sort of way.. My microwave went out at 1am one night while making popcorn. I entered a service request via their iPhone app. By 2pm the same day it was fixed - even though that repair gets done by an outside service provider! Also had an issue with a new neighbor's barking dog. I found out when the office helped me that their commitment to service is not just "lip service" -- they genuinely cared, contacted the neighbor more than once, followed up with me..! I've never had a landlord which didn't blow off this kind of concern. I read a bunch of other reviews here, and found it interesting that most reviews were either 5 stars or 1 -- no in between. As a business owner myself, what this says to me is that Promontory is a great place, but like any business it is impossible to make every customer happy. Those who had a problem are very angry, but clearly the vast majority are extremely pleased. There is no toxic mold crisis, and I've had the exterminators in exactly once in 20 months with literally perfect results. One more important point: as many old reviews mention, the entire complex was renovated top to bottom about 3-4 years ago. It is true that only heaven could've helped the people living here during that project to not have a miserable year. The good news going forward from that mishigas is that the property is now in great condition and none of us newer residents have to suffer such a project. Oh, and I just figured out how to include a photo -- this is the actual view from my patio here on the east side of Promontory Point! It was an especially clear sunset, and that is not just Catalina Island to the north but the more distant and more seldom-seen San Clemente Island to the south. read more

Promontory Point Apartment Homes - Apartments Near Me - Newport Beach, California

Too expensive and constant repairs. Needs a complete overhaul of the units. The landscaping and grounds are lush and beautiful, and the amenities (clubhouse and gym) are outstanding. But the units and infrastructure, where people actually live are over 50 years old and it shows. read more