I've never used yelp but I went and signed in just to express how content I was with this company. #1 The guy was on time, that's impressive for the service industry. #2 the price was about as reasonable as it gets (compared to another company that wanted $169 just to come out and look) #3 he was a sociable and respectful guy who respects what I had and that means a lot to me as a customer. And last and not least he has fixed the appliances at many properties and so far I'm very satisfied. read more

My 1 year old washer stop working properly, it would star fill up with water but it wouldn't drain the water. My shirts have metal collar stays and I was missing 1 and the machine sound it like it had something stuck in something rotating, to me sounded like the collar stays fell through and it was stuck on the pump that takes the water out but what do I know I work with MRIs. I call this company, Pronto and It all stared great! They didn't have any time available right away but said they would try and an hour later they call and told me they will send someone the next day, AWESOME I said. I wasn't home but the wife was and the tech took the machine apart and said that it need it a new computer board, that it was fry, at a cost of over $600 . I spoke with him over the phone and told him what I thought it was but I don't know, anyway I said it was better to me to buy a new one so I zelle him $130. That's what they charge to come and check it out and tell you what's wrong. This is too long sorry guys!!!! Long story short I went to Lowe's to purchase a new one and told the lady there what had happened and she told me I may be under warranty still so I look for the receipt and to my surprise I had purchased a standard warranty/service plan. So someone from LG went home the next day, checked it out and within 5 min found the issue, A FREAKING COLLAR STAY STUCK ON THE PUMP‍, took it out and problem solved. You make your own conclusions ‍. read more

I have used Pronto Appliance Services many times and have always been completely satisfied with their service. Their technicians are always very professional and knowledgeable. I am very glad I found them and know you would be also. read more

Small company. Pleasant, honest, and knowledgeable. Technician wore a mask the whole time. Recommend!

I recently moved into St. Cloud. I called them to come out and check my washer as it didn't seem to be working properly and there was a part broken in our dryer during the move. They showed up same day (which is why they got at least one star). The tech "checked" the washer and said the issue wasn't with the washer but rather was because the cold water tap wasn't working. So, we called our property management company right away and they sent someone out to check. Their tech turned on the cold water hook up and it worked no problem. Turns out, the "issue" with the washer was a faulty hose (apparently it was clogged). So, clearly the Pronto tech didn't really bother to even really do any checking of the washer. So, that was a completely wasted fee ($60). The tech also indicated he couldn't find a replacement part and was going to have to go back to the office to do more research (this was on a Thursday). We hadn't heard anything the following Monday so we called to figure out the status. The person that answered the phone said she would get the message to the tech who would call us later that day with an update...no one called. We called back on Wednesday. The person that answered indicated she would have someone call back in 20 minutes - no one called. We called again on Friday and this time insisted to speak with a manager. The manager indicated a voice message had been left the day before but there were no missed calls and no voicemails on either of our phones (they had both numbers). Then, the "manager" explains the cost to fix it was basically going to be more than the cost of a new machine (we're moving into a new construction home in less than a year and it will have a brand new washer and dryer so we don't want to spend oodles and gobs of $$ to fix a dryer). We found a refurbished dryer for half of what they were going to charge to fix one part on our dryer...what a joke! Stay away from this company...they have terrible follow through...I question their integrity (based on their "work" on my washer"....again, choose anyone else! read more

Bad customer service. I hired the company to provide a diagnostic on my tenants washer/dryer combo. I was told it needed a new board. I agreed to have the board replaced. When the technician went to replace the board, he found the motor needed to be replaced. I was told it was not worth replacing. I since purchased a new unit. I inquired about my refund and was told I will be charged the diagnostic fee ALTHOUGH I initially agreed to have it fixed, which means the fee would be waived. It is not my fault the machines was missed diagnosed therefore should not have been charged. There website does not have that policy listed BUT does off free quotes which I was told has been changed since I complained to not cause future confusion. I guess I should have read the rest of the complaints before picking them. Lesson learned. Don't waste your time. read more

My father called them three times to follow up on a part that they said they ordered. After three trips to our house and $300 later we still don't have the issue fixed and when we called again they said they have no record of the part being ordered. They said they would call back but never did! Do not use this company! read more

Very unprofessional receptionist!! We had work from then done at our clinic and were trying to get a hold of the manager but the receptionist was insanely rude and uncooperative. Yelling at both me and wife when we politely asked her multiple times to talk to the manager. Best to take your business elsewhere. Incredibly angry right now!!! read more

Called on a Saturday morning and they came out the same day. They had to order a part it came in quickly and the repair man came out at 7am because we were going away fixed it quickly and my washer is back to normal. Thanks so much for the great service!! read more

This place must be a circus because it's run by total clowns. It's taken weeks to fix a simple refrigerator leak. They've ordered the wrong part multiple times, and each shipment seems to take more and more time. I've tried asking the technician what the part is, because at this point I could order it from Amazon faster than wherever they're getting it. Whoever does the phones/scheduling is awful too. Can't give a straight answer on when items will be shipped or when the techs will be able to get to your residence. This place is anything but pronto. If you're thinking of calling them, don't. If your home warranty company tries to send them to you, ask them for literally anyone else. read more

I am extremely disappointed in the lack of service I have received from this company. They told me my washer machine need 1 part and then once fixed it needed another part and technician left saying if it does this sound again call us and we will come back to fix. I have been calling and calling and nothing. I am beyond frustrated and want my money back so i can pay a real company to properly service and fix my washer. read more

I live in Maitland and was refered to Pronto Appliance Services by my home protection insurance complany on Monday, December 13. My refridgerator full of food stopped working. Pronto was supposed to call me to schedule a service appointment, but never did. I called THEM at 10:30 to find out that they had the service request but just hadn't gotten around to contancting me. They scheduled a repair tech to come to my house between 1 and 3 that day, after several calls, he finally showed up at 5:00 PM. Spent a half hour looking at my fridge, charged me the required $100 service fee and left. Telling me that I would be contacted the next day to schedule another appoinmtne with a "specialist" On Tuesday I placed four calls to Pronto, none of which were returned. It is now Friday with no word from Pronto. On Wednesday, Dec 15 I threw out approximately $200 of spoiled food. On Thursday I got another service provider. Do not under any circumstances do business with this shoddy, non responsive and incompetent company. John T Moore read more

Have always used Pronto Appliance for about 10 years, they've saved me tons of money by fixing my appliances and getting out here quickly. Very knowledgeable techs, i don't think I have an appliance they haven't worked on or looked at. They also took care of my mom when her stove and fridge broke within a week of each other about two weeks ago. They explained everything to her and gave her options, in that case we ended up having to replace the stove! Which saved her money bc the repair would have been more! Imagine that! A company that is honest about what YOUR best option is. They aren't out to line their pockets! Honestly I don't think you could go wrong with Pronto. read more

Our experience was excellent! Very quick response, professional and affordable! We had issues with our washer and the technician was able to fix come and fix it the same day we called! read more

This company is not reliable whatsoever. I waited for two days for a technician to come to my home and my appointment was constantly pushed back. I did not receive any arrival updates, did not offer to reschedule due to the inconvenience, and failed to resolve the issue. Lost our business, don't waste your time. read more

Quick and reliable service, the technician was very knowledgeable and took the time to answer all questions. Their prices are competitive and their service is excellent! read more

Not sure why this place has the name Pronto because it is anything but that. They first came to fix our microwave and told us they would have to order a part and would call us when they got it in but it should be no more than a few days. A week later I had heard nothing so I called and was told they were still waiting on the part and would call when it was in. A week later I called again and they said the same thing. A week after that (3 weeks have gone by) I called and was told "oh yeah the part is in"...not sure why they never called to tell me that. So we schedule another appointment to have them come fix it. Our appointment time frame was 10-2. My boyfriend called the company after 2 to say "no one came" and was told that someone would be there by 5. Then they called again and said someone would be there by 6. The guy finally showed up at 6:30 and could not fix the microwave so he left and said someone would be in contact with us. They made us wait 8 and a half hours for that! What a waste of our time. And 4 business days (6 days total) later we still had heard nothing so we weren't sure what was going on. Again I called and they said they would call us when the new part came in. This is frustrating beyond belief! I keep hoping they will redeem themselves somehow but so far I am extremely disappointed with not only their service but their customer service. A simple phone call to explain things goes a long way and lets your customers know you care...I'm convinced that they do not. read more

Initially I was impressed because I needed someone to come out as soon as possible to fix my washing machine. I asked them if the repair could actually be done the same day. I knew what needed to be done and had the model. The receptionist assured me that the technician does carry certain parts and that would be a possibility. When the guy came, he told me that they never fix it the same day and charged me $79 for a service fee that would be credited when I had them do the work. He said he will have to write it up and wait for the office to call me. They did not call the next day, so I called them. They gave me a ridiculously high price to change to timer. I told them it was too much so the receptionist said she would talk to service manager to see if she could get a discount. It's been two weeks and I haven't heard a word from them. So, I googled how to fix it....ordered the part from Amazon and saved $200 minus the $79 fee that I lost calling them. Would NEVER use them again for this reason. read more