My water valves on the outside and inside of the house (washing machine area). They came and said that they would have to get the parts and come back. I said okay. Little did I know that the parts I needed are usually in their truck. I had to call them back, because they shut off the water and didn't turn it back on. In the meantime a friend was able to turn it back on. So I called and told them never mind. All of a sudden I see someone in my shed doing something and it was them. Never let me know that they came back. Said they were coming back the next day. I called because I did not hear from them and they said it would be around 3-4. Then I got another call that said around 6. I cancelled them, They were supposed to come out originally on Saturday and I got a call that said nobody was available. I am still waiting for my money that I paid them. I was required to put down a 50% deposit. Linda C read more

Juan was prompt and knew his trade. He flushed out two tankless water heaters. Afterwards he checked all the faucets throughout the house to be sure all were at full pressure l. One was not and he resolved the issue. I feel the price was fair for the service that was provided. read more

Excellent service! My HVAC technician Terry was on time, professional, and very knowledgeable. He explained everything clearly, fixed the issue quickly, and made sure everything was working perfectly before leaving. Highly recommend! read more

My technician, Juan, was extremely professional, courteous, and friendly. And even cleaned up after his job! I highly recommend this company, and Juan. read more

The plumber was great to work with and explained the process. Please note the estimates are not free! However, the fee to reset a toilet is well over $400. To replace a toilet with me providing the toilet is almost $500. Insanely high estimates!!! Then they will text and call you saying they will lower the fee if you have the work done. Unethical and beware of the genie! read more

Called to get a quote and they were able to come out next day for a scope diagnosis in the house I just purchased. Pricing was very competitive with their competitors. Kevin was very informative about the health of our copper pipes and our last overall plumbing. Highly recommend Drain Genie and hopefully Kevin is your technician! read more

We had a leak in our master shower & called Drain Genie because they seemed to have good reviews online. They said they would waive the normal $119 service fee, but then wanted to charge me a $200 diagnostic fee because there would be 1 of 2 issues since it was a shower leak. The couldn't tell me how much each repair would be. I wasn't even asking for an exact cost, just a rough estimate. Am I looking at $100 or $1000? My husband ended up sending them away & we called another local plumber who came in same day, and figured out that the shower head arm was not screwed in tightly. Screwed it in for us. $40 out the door. read more

Thank you for your service! We had a leak and broken garbage disposal. The first time we used this company we had a sprinkler that was broken and they fixed it quickly and efficiently. This is our second time using the company, will use again! read more

Great service at a reasonable rate. Excellent work done in a timely manner. They explained everything along the way. I was so impressed with their work that I went ahead and purchased a Halo filtration system. They installed it today flawlessly and I could not be happier. Ramon is a super star. Knowledgable, friendly, kind and professional. I have used other plumbing services int he past...But I am staying with Drain Genie. read more

Had a last minute repair needed for my leaky sink. They were quick and efficient. Also kept you completely in the loop on the status of where our plumber was and how long til he arrived. Very handy if you have a busy day. read more

Stay away! Quoted $675 for a simple snake and then charged $119 for the service call. There are way too many options out there that do not price gouge. read more

They seem nice, but Pricing seems very high... Thought it was because today might be considered a holiday, but they said it was normal pricing. Snaking: $285.00 from clean out, $385.00 from Roof Stack, and they are not far from us. read more

Run from this company. They are predatory price gougers. We called for a simple clogged toilet. They did mention a $119 service call fee. When they arrived they inspected all bathrooms and offered a service to drain water heater. Once we declined they gave us a quote for $675, in addition to the service call fee. We pushed back and they "discounted" it by $30. It was after 6 pm and we waited most of the day so we reluctantly agreed. We did call the manager who justified this amount because they were licensed and had specific equipment. I only deal with licensed professionals that they all have service vans with special equipment. They are predatory price gougers, run away. Do not do business with them. Our entire neighborhood now knows not to call this establishment. Do the math of the amount I mentioned for a sales call with 30 minutes actually spent doing the job. Others have told me $250 would be a more accurate amount for this service. read more

Unorganized and lacking man power. I scheduled an appointment with them 3 days in advance for a rather urgent issue. They guaranteed me service on the day of my appointment. I rearranged my day for the tech to come and then they called last minute and cancelled because they were too busy and did not have another available appointment for me. They are responsive to calls and messages but will not show up for the job. Don't bother making an appointment with them. Bad business. read more

Homeownership has its ups and downs. While my fiancé and I are very much enjoying making this house into our home, we have been hit with some tough decisions and challenging projects. We are incredibly thankful to have found Drain Genie Plumbing Services! Our entire experience was just so pleasant! Thank you Kevin for taking your time and ensuring to complete a thorough job. Kevin was kind enough to explain the whole process to us. We look forward to providing continued business to the company. read more

Been having a problem with our plumbing and wasn't able to do laundry because of water backing up; called Drain Genie and they had a tech out the same day! Kevin came out and was great, gave us solid advice! read more

We had a leak right past the water main valve. Not only did Kevin quickly repair the leak, he was able to give me good pricing on a repipe which I had planned to do anyways in the next few years and will certainly be using drain genie. Thanks for everything Kevin! read more

My father in law clogged one of my toilets while he was visiting. After failed attempts with a plunger, a trip to the hardware store and a plumbers snake, professional help was required. I went on Yelp to find a reputable and fast plumber, and upon searching in my area, Drain Genie Plumbing Services came up, with a notice that said they typically respond within ten minutes of messaging. Within minutes after messaging them for a quote, I was contacted and we set up a service over the phone. I was quoted between $250-$385 for best/worst case scenario. We were prepared for the worst ! The plumber arrived within the hour as promised to me over the phone, and was able to fix the clogged toilet downstairs within an hour. After a minor overflow and downstairs mini flood (we were able to clean up with a few beach towels and avoided any damage), the toilet was fixed, and I was only charged $150 for the service. It was recommended that we also replace the flusher handle, however it was still working as it was, and this is a minor fix my husband can do himself. The plumber was fast, friendly, and professional. The ease of booking through the Yelp App would entice me to use this method to book future services as needed. I would definitely recommend DGP to anyone in the Orlando area who is experiencing drainage and plumbing issues! read more

It was Mother's Day weekend, my mother-in-law was visiting from out of town, and the all the boys had a date to watch Dr. Strange. At the worst time, the toilet began to leak from beneath the floor and water had flooded half the house. It was chaos!! Oh let me add, I have two kids under 5 who thought it was time to jump on indoor puddles !! By the time I managed to call Drain Genie it was past 8 PM. Thankfully they were very responsive and professional by 10:45 PM our toilets and faucets were working .... the drain was unclogged!!! Adrian who came out to fix the problem was so professional, clean ( made sure to remove his shoes and not add more dirt to the mess we had inside the house ) , he's a genuine family man. I highly recommend Drain Genie for their rapid response and great service!! read more

Refreshingly responsive, professional, quick and easy! Call center used text to confirm issues, provide quote and then dispatched crew - same day read more

Drain Genie Plumbing Services - The old WATTS relief valve - Plumbing Near Me - Orlando, Florida

When a water emergency struck, Drain Genie was one of the first to respond and send someone out right away. Carlos was thorough on the outdoor area and Aaron and his son were awesome working on issues inside - they were even able to fix an issue we'd had since moving in. I highly recommend! read more

I've used Drain Genie a couple of times now and both times they were fantastic. The first visit was to fix a leak I had coming from a shower on the second floor and leaking down into my master bathroom downstairs. They made very quick work of the leak and even helped me with a couple of other things I had questions about. The second visit was for a new water heater install. They were also very quick with this one and did a great job. I've communicated with the owner John via text and phone call. John is a great guy and doesn't mind explaining things to you. I even had a pricing question and he ended up calling his supplier to double check and to provide me with his best possible price. This company is the real deal and I would highly recommend them for any plumbing needs you may have. read more

Drain Genie Plumbing Services - New water heater - Plumbing Near Me - Orlando, Florida

119$ just for the guy to tell me I need a 2" pipes nothing else and add some extra unnecessary work to end up charging 720$ no thanks and on top of it guy was judgmental about my project idk if it was because I'm a woman but I didn't like that at all, word of advice you don't know about something (my bathroom remodel plans) then don't say anything. read more

I had a clogged drain and a problem with my garbage disposal they fix both of them. Not only that but the specialist showed me how to avoid a problem in the future. I had to call after hours one time because of the garbage disposal and they send somebody out first thing in the morning to rectify the issue very responsible business. read more

I would not call these people if my house was floating away. They advertise as 24/7. We called with an emergency, they said they put it through as an ASAP and we would be hearing from a tech shortly. An hour later, no call, no tech, no nothing. So we called again. Same story, we would be hearing from a tech soon. We heard the next day at 7am. They assured us someone would be there by 2pm. No one showed up, no one called, no one told us anything so we called again. That's when we found out no one was coming for FIVE days. read more

Typical bait and switch. Called ahead of time to get an idea of pricing as I pretty much already know what the issue is and know the drain needed snaking. Was told they don't have set pricing as the tech would need to assess and determine. Was told the assessment fee was 119 and with a coupon would be 59.99. Tech gets here and the price is 69.99. Spent about 10 minutes punching some things into his tablet and then reviewed with me the services that are "set by the office and the techs have no control over". Over 400$ on a weekday at noon to snake a drain. I have had emergency service on Christmas Day for less than $400. My recommendation would be to use a company that does not rely on having a customer pay something up front then hit them with a large quote. They're counting on the customer spending money so they are less likely to decline the ridiculous quotes. Do not use these guys. read more

It seems the negative review I left just a few moments ago has miraculously disappeared. So I'll go ahead and leave it again. I called at 10:30 this morning. Regarding an emergency, we had to shut our water off because a pipe broke. I was told someone would be calling me back shortly to set up an appointment 35 minutes later. I still had no phone call, so I called back to see what the status was. I was then told by another young lady that the dispatcher would be calling me immediately. Almost an hour later, still no phone call. Call back in for a third time and was told it's sunday so this is to be expected. Then they told me someone could be here by 2. So 3.5 hours after my initial call for "emergency service". I think the name drain genie is very appropriate since you apparently need a magic lamp and 3 wishes to get a call in an even remotely acceptable time frame from these folks. The girls on the phone were all nice but the follow through sucks. I now have another plumber en route that isn't going to charge me the $120 these people wanted to come out and give us a quote and it didn't take just under two hours to get a callback. read more

Drain Genie Plumbing Services - Call log - Plumbing Near Me - Orlando, Florida

Installation of a water heater was fast & efficient. Great service & reasonable!!! I will use them again.

I needed a quote for a home renovation project. They communicated clearly and promptly. They also are able to move gas along with my water which was great news! The person that came to my home was friendly and clearly communicated the whole process both with their company and how county permitting works. read more

angel fixed our shower faucet without buying a new cartridge. The cost was reasonable.

Guys did a great job and were fair and efficient. They jetted out years of grease build up and everything flowing free once again!

Called Drain Genie for a price quote on repairing or replacing a garbage disposal. they wouldn't give us a range of pricing until they came out to check the GP. They arrived on schedule (it's the only reason they get a 1 star). Took one brief look (no more than 10 seconds) at the GP and then blew us away with a replacement cost well over all the estimates we've seen. The rep could not give us a break down of why the cost would be so high but immediately tried to sell us a membership of $20 a month ($240 a year) for a 20% discount and a unnecessary warrantee that still put the replacement much higher than other prices we had seen and would still end up paying well over $700 dollars for this replacement. I had used them in the past but it had been a few years since then, and we have a couple of other small plumbing jobs I would have used them for. Their inability to have transparency for their pricing, the immediate pivot to fleece me with some "membership" to achieve their better pricing is a huge red flag for me. The reps protestations that "we have the best reviews and everyone else is getting expensive" came off as some low level gaslighting by someone that's not a good or experienced salesperson and didn't truly wasnt a satisfactory defense of their policies and pricing. I can not recommend Drain Genie and strongly suggest you save yourself the $50 fee to have them come out and find another plumber/plumbing service Instead. read more

This the second time I hire the services of this company one my kitchen sink and the second time for water heater replacement. In both time they performed in cue. Their service men are professional very meticulous and adhere to safety by wearing masks and using social distancing. They provide good value foe the amount of work the put out. If yu hire yu will not regret yu are in good hands with them. read more

Drain Genie Plumbing Services - Plumbing Near Me - Orlando, Florida

Our toilet detached from the floor, I thought the screws had rusted out but upon examination the flange was completely rusted out as well. Fixing that is above my pay grade. I sent a request for service on a Sunday mid-morning received an immediate response and upon sharing information and a picture, had a quote with a good case and a worst case scenario. The service was scheduled for Monday, and the technician was delayed a little beyond the time window advised but the company called my wife to let her know. The technician and I believe a trainee arrived, fixed the problem under the good scenario which was for a competitive, fair price. The technicians were courteous, showed and sent pictures of what the work they performed. Everything was neat and clean. This is the kind of people and company I want to do business with, fast response, quick service, fair, and honest communication. read more

Intermittent household plumbing back up encouraged my call to drain Genie. The came out immediately. Kevin, explained each detail of the fix. I had clear drains promptly and for an affordable price. Very Satified. read more

I needed a lower heating element installed and one company quoted me $475.00 after I told them I had the element from Rheem. They did respond so I got in touch with Drain Genie Plumbing and they said they could have someone here today! Kevin arrived early and took great care of replacing the element and costs a lot less than the other folks because I already had the element. I would highly recommend Kevin and Drain Genie for any plumbing services you need! read more

Charlie and Charlie came out to help with a clogged drain. They are a father and son team. They did a great job, we're personable and made sure everything was flowing again before heading out. The price was fair for what I got: an experienced team who knew what they were doing and weren't trying to sell me services beyond what was needed. I definitely will recommend them read more

Updated review 04/24/22: John reached out and was apologetic and sent me a refund. I appreciate that he wanted to make it right. I wish they were this responsive the first time around, but I appreciate that he is trying to remedy the situation. read more

They answered the phone on the first call and took my information and my request for a quote. The company promptly called with the quote and spoke to me about scheduling the service. The plumber arrived as scheduled and completed the work and explained what they did and asked me if I had any questions. He explained the service and labor warranty. I would recommend this company to my family, friends and neighbors. read more

They were very responsive. Good communication and came out right away. The service tech was very polite and seemed very knowledgeable. The cost like everything else right now I thought was a bit high. $305 for parts and labor for about a 45 min job. I'm not sure if the price was too high but given that we had a couple of stressful days without working water as my husband tinkered in unknown territory I'm grateful! I would use them again. read more