This is by FAR the worst insurance company to ever exist. They are unresponsive, ignorant and give you the run around before they attempt (and fail) to help you. My fiancee was in an accident where THEIR insured totaled his car, it's been 5 weeks and the the person who was supposed to help him (Yesenia) left for vacation and never returned his phone call, she also took down our address WRONG after multiple confirmations to send the check. He called to have SOMEONE try to help him and not one representative was helpful, all they did was transfer him non stop. We opted to stop using them and simply use our insurance (statefarm, highly recommend it) because this company is useless. read more

***I was in an accident where the other driver admitted fault and the damages proved THEY WERE AT FAULT as well as having 15+witnesses AND VIDEO and this is how Pronto Insurance treated me. PRONTO INSURANCE DID NOT PROVIDE ANY SERVICE WHATSOEVER WHEN I NEEDED HELP. PRONTO INSURANCE TOOK FIVE DAYS AFTER AN ACCIDENT BEFORE CONTACTING ME. PRONTO INSURANCE DID NOTHING TO HELP ME GET INTO A RENTAL CAR WITH HER INSURANCE COMPANY. (I was on hold for over 20 minutes with them just to get the name of the other insurance company to make the call myself meanwhile 3 different people transfered my calls to different departments). Unfortunately, I had stuck with Pronto insurance for a while knowing I could find cheaper insurance yet believing they had higher standards and provided better service They DID NOT provide good service. For starters, it took 5 days for the adjuster to get in contact with me. Then he told me I was at fault even though the other driver admitted fault, I had 15 witnesses AND VIDEO of the accident to confirm who's fault it was. They would have come to a more accurate conclusion, that it was not my fault, had they even come look at my car. PRONTO INSURANCE IS WORSE THAN THE CHEAPEST ON THE INTERNET!!! DO NOT BUY PRONTO INSURANCE!!! PRONTO INSURANCE CONDUCTS THEMSELVES IN AN UNPROFESSIONAL AND UNETHICAL WAY, leaving me stranded for 5 days in a vehicle where the drivers side door will not even shut. PRONTO INSURANCE IS THE WORST $ CAN BUY read more

Horrible service. I call because I received notice of cancellation because they didn't charge me the right amount they put me on hold and hang up! Yolanda is very rude and has no idea what she is doing. Do not get your insurance through this company. They set you up for failure! read more

Pronto Auto Insurance - Mail - Auto Insurance Near Me - Oceanside, California

I've been trying to cancel my policy with this awful insurance company for weeks now. I sold my vehicle two months ago and they are still drawing money from my account. Even after I filled out the required forms online. Stay away from these scam artists! read more

I do not have Pronto Auto Insurance, but I was hit by someone who does. The accident happened on a Saturday. I called their 24 hour claims number and was immediately disconnected twice. On Monday I called and was told I would be contacted by an adjuster within 72 hours, which would be Thursday morning. I was provided the adjuster's name (Heidi Tirado), email and phone number, 5 days after the accident. At the 72 hour mark, I was texted that the adjuster would contact me shortly. No one contacted me that day. The next day (Friday), I texted, emailed and called the adjuster leaving messages that I was expecting her to reach out and she did not and to please call. On Monday, 9 days after the accident, I called the claims department to let them know the adjuster had not contacted me. They sent an email to her and then transferred me to her phone. No answer so I left another message. So far, there were 5 attempts to communicate with the adjuster. On Thursday (a week after the initial 72 hour wait time and 12 days after the accident) I called back to the claims department to ask for a supervisor. I was told that I could not be transferred to a supervisor. A message was sent and a supervisor would call me back within 2 hours. I was at work and had to take my phone with me while working with a client. About an hour later, I got a call so I thought it was a supervisor. However, it was the adjuster. She told me that she was calling me because I was on her calendar to call a week after her "first attempt" to call me. I told her she didn't call me, I have no missed call or voice mail from her. She insisted she did call. She proceeded to argue with me and was very rude. She asked me the exact same questions initial asked when I called the claims department. She told me that there would be a link sent to me to upload the pictures from the accident and then I would receive a quote. Not really sure what her job is since the info was already provided and the claims department could have sent me a link. At the end of the call I said that I still wanted to talk to a supervisor, that thought her call was the supervisor's call. She said I should still get a call from the supervisor if that is what I requested. Three hours after I called and asked for a supervisor, I called back to say I never got a call from the supervisor. The adjuster finally called me back but I still wanted to talk with a supervisor. I was put on hold then was told she was trying to get a supervisor to talk to me but none of them answered so she would send another message. Since it was toward the end of the business day, I might get the call the next morning. I said that would be fine. Fast forward to the next morning, no call. This is the most unprofessional company I have ever seen. I decided to write a review and when I logged on, I saw three other reviews that were equally frustrated with Pronto Insurance. They should not be in business. Horrible!! read more

Pronto Auto Insurance - Auto Insurance Near Me - Oceanside, California

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