My experience with them was I felt we "barely made it" - and this was mostly due to the…read moreunreliability of the land travel component of the trip. The driver did not show up for pickup at the airport and when contact was eventually made thru an airport worker phone, said I should install the local SIM to communicate with him. Traveling is already a headache without any irregularities; you definitely don't need stuff like this to make it even more difficult

Very professional, helpful, and understanding staff. They went above and beyond to help me save a…read morecouple hundred dollars on my ticket to India on a short notice. The owner himself took the time to explain the answers to my questions. The agent that helped me find the very good price on a ticket to India during the peak time, he made sure that all my questions answered and gave me his contact information for any further questions that may arise. The best place to shop if you looking for any tickets on a short notice, hackle free prices and, professionals that genuinely care about customer service.

Janet is a very skilled professional travel agent and a delight to work with. I was planning a 2…read moreweek trip to Europe with my family to celebrate my 50th birthday. Janet listened to our needs and gave us great recommendations from flights, hotels and everything in between. She did everything for us and shared her experiences going to Europe. My whole family met with her. She took the time to get to know each of us. I was getting even more excited planning the trip with her. Because of COVID-19, we had to cancel our trip. Janet worked hard and was able to get all of our charges refunded. That is a big deal! I will be using Janet again. Planning the trip with her in the future is something I look forward to doing.

Janet is fantastic to work with. When I have complicated travel itineraries, I contact Janet for…read moresourcing the best options for me. Janet seems to work 24/7 as any time I send an email, she responds promptly :) Janet follows up with a phone call or text... so her communication skills are perfect in my opinion. Janet is extremely patient and is a great problem solver. I have had several late changes to my travel itinerary and Janet has made the necessary adjustments without any fuss. I highly recommend JK Travel & Tours for both business and personal travel arrangements. Neil Mullan

I was referred to Chicago Hajj and Umrah group by my uncle who used their services several times…read morebefore. Mr.Navaid Ahmed helped my family find the best prices for the airline tickets and also made planning the whole trip very easy and stress free! He gave us a very affordable package as well. We stayed at Pullman ZamZam hotel in Medinah which was a great hotel. They provided shuttle services to the women for daily prayers as the gate for the women was a little far. In addition, their agents in Saudi took us to several historical places that were included in the package. We stayed at hotel Marwa Rotana in Mekkah which was another exceptional hotel! The whole trip was just well organized! I would highly recommend this group to everyone!

I came back 2 days ago from Umrah. I bought Umrah package from Chicago Hajj but I would say my…read moreexperience was not so good, it could have been a lot better if they provide the schedule for transportation in Saudi Arabia ahead of time. In Makkah, the hotel confirmation number they provided was not recognized by the hotel. Receptionist at Hotel tried to look by my name as in passport but still no luck. We were sitting in hotel lobby in state of Ihram for almost 4 hours, waiting to get room. I was certainly angry and frustrated at that time. The only proof of reservation we had was a paper with confirmation number which is no use for the Hotel. I regret that I booked my package from Chicago Hajj, I could have done by myself and save some money too.

An honest business man who really knows what he's doing. Abdul Jawed has always been very patient…read moreand kind to his customers, definitely the best travel agent in Chicago.

This review is for a trip booked in May 2024. We had about a month to plan a trip to Italy and…read morerealized we needed professional help. With such little time, we sheepishly asked Mena if they could help. We worked with Angel who, from my point of view, worked miracles. He helped us plan a twelve day trip, Milan, Florence, and Chianti. Including hotel stays, a tour app (Viator, we loved this and used it for 5 different tours, all of which were incredible - walked to the top (the VERY top) of the Bruneschelli's Dome in Florence, a wonderful walking tour in Milan starting with the Last Supper and traipsing through Milan exploring the historical context in which it was painted. Our trip included a rental car, wonderful hotels, and tickets on the Frecciarosa. No private tours, or private restaurant/wine/cooking/art. Just an incredible, special, beautiful experience from start to end. Thank you, Angel.

This is a long overdue review for a Mena Tours & agency. My wife & I were planning a trip for our…read more25th wedding anniversary back 12/2021 to one of our bucket lists to Barcelona Spain. Usually I would plan our trips but I was having some issues planning because of Covid restrictions & multiple locations. We noticed that Mena Travel had a small advertisement on the back of the church bulletin w/a contact on the ad. Jon/Juan was our go to for Mena Travel. While we didn't book our entire trip through Mena Travel Juan was able to help us w/a number of things that proved to be very helpful. We were going to Spain for 9 days & decided to split our time between Madrid & Barcelona. Jon mentioned that Iberia flew directly from Chicago to Madrid. We did book the airfare through Mena. One of the problems I have w/looking for hotels is not knowing the geography of the cities we're going to. Juan was very helpful w/offering us a number of locations in both Madrid & Barcelona leaving it up to us to pick our choice. Both locations ended up being centrally located in the downtown areas of Madrid & Barcelona. Since Juan lived in Barcelona for 2 years his knowledge of the city proved to be very helpful. He gave me a couple of suggestions for our 25th Anniversary dinner on 12/01/2021. The restaurant I selected based on his recommendation was an awesome place in The Gothic Section of Barcelona called Brugarol. (See my review)

Nice little hidden travel agency. My parents found a great deal here for their trip to England…read more They got a great package including room and board. Pretty neat place to check out if you're looking to go on a vacation (who isn't.....?!?!)

Worst experience I ever had. I was a frequent clients to…read morethis travel agent since they offered me a flexible choice of flight option. However they kept my credit card information without my authorization and charged big amount of $$$$ something that I never purchased. Also no customer service skills regards to the any changing and refund due to the sick during traveling. I had to deal with the airline company directly and even they got refund for the fees back to their account, they refused to pay me back the refunded money . Never deal with this company, it's so unprofessional.