I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

Michael repaired my Chromebook Plus 3 months ago and, unfortunately, my issue returned. He fixed my…read moreproblem, honored the warranty, fully explained/showed me what my issue was, and did it all for no charge. Michael is friendly, knowledgeable and honest - and you just can't get better than that. Once again. I highly recommend!

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

Jimmy and Ethan were great, they were able to fix my old phone quickly! It was an easy fix and they…read morewere very nice and efficient!

TWO THUMBS DOWN!! WAY DOWN!! MISERABLE EXPERIENCE!! WORST…read more"NON-CUSTOMER SERVICE" POSSIBLE... I called the anderson location with a concern with a "Swolen-dangerous" battery on my Samsung Galaxy A14 phone. I spoke with a Really Rude/Bossy employee named Myra that was so hurried/rushed and inconsiderate that I was reluctant to drop off my phone. I am handicapped and had trouble finding the battery so since she said they had only One left in stock, I decided to drop it off that day. When I showed up at the store, she was even More Rude and inconsiderate and whenever I tried to ask a question about turn around time, ie she cut me off and derogatively called me "Boss"!!?! She quoted me a price and I asked her if she needed my pin # and she rudely cut me off again and replied "Boss, I'll get to that". They made me feel miserable and like I felt like I should feel honored that they got to work on my phone. There are dozens of these types of business out there, they aren't special...if my caregiver who dropped me off had more time I would have found a different store to give my business to. She was in such a Hurry that she didn't bother to get Anything but my last name and cell phone number. No address/email or physical/no first name/when I asked if I were in the system, she just kept bullying me thru the sale. When I asked for a physical receipt or even an emailed receipt, she replied, "You don't need one, we have cameras everywhere!!??!". HUH!!?! that makes Zero sense. Expecting someone to leave a phone with a complete stranger-for all I know, she's a convicted felon and now has my pin # and access to All my banks, private stuff, ie. THAT'S ABSURD. My caregiver was in a hurry, so I left the phone, but then decided after about 30 minutes that this was Not a good idea, at all. So I called the store back and asked to speak to a manager. I got Jimmy on the phone and he was equally Unhelpful. When I told him I was just going to come pick up the phone,he gave me a text message that looked like a kindergardener wrote. I emailed "Support@ubreakifix.com" Three days later I still had not received ANY reply so I called their customer service phone number. I spoke with Eric from Asurion/LG premium care plan and he just made countless excuses saying that was not his department!!?! I filed Another FORMAL COMPLAINT but was told they would not get back to me till around Tuesday. HUH!!?! I called the store when my phone was ready to be picked up to make sure I could get a receipt after I Paid for the phone and Jimmy said yes. So I went by to pick it up and asked for Jimmy after All this aggravation to make sure I was in fact going to receive a receipt after payment. He was Very Rude, and unhelpful and told me the counter clerk could help!!?! ZERO/WORST/MISERABLE CUSTOMER SERVICE AND EXPERIENCE POSSIBLE!! God bless All and Happy Memorial day weekend

Courtney was *so* patient and helpful! It was time for an upgrade so I picked out the phone I…read morewanted ahead of time and called to see if it was available in store. They confirmed it was, so today I went in and got it. First star to Courtney: she remembered I had called and was ready to go with the upgrade. How cool is it to be remembered? Second star: she let me know that by changing my payment method I can save $10 a month. Which totally covered the cost of the upgrade. Star 3: After working the transaction she made sure my number had transferred *and* the phone was upgraded to the latest software *and* that moving my data over would work. Star 4, 5, and - if there was the option - 6: I screwed up big time and she fixed it. The phone I had researched so carefully and asked for explicitly was actually the wrong one. I went back in knowing that changing this out would be a bear. She took the challenge and dove into it. It took a few calls to her peers to get it all sorted (I really appreciated hearing, "I just want to make sure this is right.") but in not much time she got it sorted. Wow!

Very good service. They helped me find the accessories that I needed for my new phone purchase and…read moreset up my new phone when it came in. Everything went seamlessly.

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

Mandatory fees here that do not exist at regular Verizon locations, because this is not a regular…read moreVerizon store. It's owned by Russell Cellular. Save yourself $100+ and go to Verizon on Lamar. I didn't realize it wasn't a regular store, so when I was helped by Josh today (who provided great customer service but could have been even more transparent), I asked about each fee that was explained and if it was mandatory. Then I contacted the Verizon on Lamar (a "regular Verizon") and they confirmed that some of the fees that were mandatory here, are actually not mandatory fro Verizon, such as the $40 set-up fee (which was basically him turning the phone on) and the $60 mandatory 3-month insurance you have to cancel yourself or you'll continue to be charged $20 a month extra. Also, Josh said the $35 charger was included but I see it as a separate charge on my bill that was not removed. He did not go over the bill with me once sent. I had been concerned about inventory, needing a phone same day, and both the Airport and Lamar locations had an basic iphone 16 available. If I had opted to go to Lamar, my bill would have been at least $100 cheaper though. Josh contacted his manager and they contacted one more person up who claimed a refund of the $40 (I didn't know about the $60 fee at the time not being normal) was not possible without a full refund of the phone that I had already set up. Russell Cellular: requesting a refund of the $35 charger, $40 setup fee, and $60 insurance, $135 requested. I can update my honest review across platforms if you make it right, and also tell customers that you have "may have fees" other regular stores don't have- it's something I wish I had known.

I brought my S5 in last Thursday with a cracked screen, today id Friday and it is not fixed. This…read morewas just a cracked screen, they broke the LCD Display trying to change the screen, since Monday I have been told it will be ready today and they will call when it is ready No phone calls returned. I have been patient, today when I called at the agreed upon 5:00 P.M. deadline for a new phone or the repair completed I just got strung along again. and they were argumentative and uncooperative. There simply is no reason for this type of customer service.

This company is NOT recommended. They have a google voice telephone number and never answer their…read morephone. Go by there and whatever they've advertised isn't any longer available (or they never had it in the first place) Their sales people are very deceiving. BAD BAD place for buying wireless I think,

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

Jean is an excellent customer service rep! He was able to get us the best deal! We were overpaying…read morefor service with another carrier and he did everything he could to help us lower our monthly payment. Thank you J

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

I highly recommend Frankenstein Computers. I had taken my laptop to a national big box that has a…read more"nerd" squad. They quoted me $200-$300 more to replace the mother board and said I needed to pay for a data transfer (another $135.00 plus cost of the motherboard) OR I could just buy a new computer, pay for a service plan ($200) and they would transfer my data which would have come close to $1k. Frankenstein told me I didn't need a data transfer with a motherboard replacement and charged for labor and parts which was pretty straightforward. I estimate I saved $200 on the motherboard replacement or $600 if I had to buy the new computer. Repair took about a week (through a holiday), but was reasonable given they had to order a part. They communicated throughout the process. I definitely will go back!

Rhino on T-Mobile now are very helpful. Keep up the little work please have some good deals at…read moreleast every other day special doing holidays and other special occasions y'all need phone cases cheaper phone cases should not be so high special if they made out of cheap Prada.

Tried to come in and buy a new iPhone cash. Isaac told me because they close in a hour and half…read morethat I would have to come back tomorrow because the data transfer would take to long. came in at 6:30 close at 8. There's no way a data transfer takes 1.5 hours. I barely have anything on this phone and at home it takes 10 min. Sounds like he was just lazy.. 12-20-25 @6:25pm. Update: went to T-Mobile on 41st street at 6:55pm and was able to walk out with a new a iPhone! The sales rep told me that what Isaac said was false and not try and he was able to help me but choose not to.

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

Avoid this company and their predatory pricing at all costs. They are charging us way, way, way…read moremore than than is reasonable for the insanely low level of service they are providing and when we try to cancel they want nearly 10K in early termination fees. There are much better options. Edit: I contacted customer service prior to coming here. That's where I got through nearly 10k to cancel figure. I don't know how you can justify $500/month for 100mbps service and then charge that absurd cancellation fee, but others need to be warned about you.