They ensure a safe environment for all the pups! We have 2 different personality dogs with…read moredifferent needs- the staff has provided a loving environment and met each of them with where they are at (a recent rescue and an old lady with opinions)!

Will never return here after my dog required veterinary care due to an injury sustained during a…read moreboarding stay at Alcala in April 2024 that was directly caused by their care. When I picked my dog up after five days of boarding, I was shocked to learn that he had been put into solitary confinement an hour after I dropped him off due to "showing aggression with another dog" and he stayed in solitary for the entire five days he was there. When I asked why I wasn't informed of this at all, the employee told me they "didn't have all of the information at the time" which made no sense considering they were the witnesses and decision makers. When I brought him home I noticed a large sore on one of his elbows that he didn't have when I dropped him off at Alcala. His veterinarian told me it was likely caused by laying in the same spot and not moving for hours, a result of Alcala confining him in an area too small for him. He ended up requiring topical medication to treat the wound. My dog had never shown aggression while with me, at any previous boarding facility, nor at daycare sessions at Alcala prior to this boarding. Regardless, even if their accusation was true, the fact they never communicated anything with me and just left my dog to rot in a crate for five days straight was inexcusable.

Kristen's Puppy Social hour on Saturdays has been one of the best investments we've made for our…read morerescue puppy, Frankie. After Frankie wasn't quite ready for daycare because she needed more positive socialization with other puppies, Paw Commons recommended Kristen's puppy social sessions. It turned out to be exactly what she needed. Like many rescue puppies, we don't know what Frankie's early life was like. Watching her gradually come out of her shell over the past several weeks has been incredibly rewarding. Kristen creates a safe, structured environment where puppies build confidence, learn appropriate social skills, enjoy enrichment activities and simply get to be puppies. Her years of experience are evident in the way she understands puppy behavior and thoughtfully guides each session. Seeing Frankie's confidence grow week after week has brought us so much joy. She now looks forward to Saturdays, and so do we. I especially recommend Puppy Social hour for rescue puppies. If you're looking for a knowledgeable, patient facilitator who truly understands puppy development, Kristen is exceptional. Thank you for giving Frankie such a positive start.

NEW UPDATE PER KARLY'S REPLY:…read more To clarify a few things: the meet and greet fee was not communicated to me at booking, and the fact that it was waived due to "confusion at pickup" speaks for itself. Transparency means the total cost is clear upfront, not discovered at checkout. Regarding outreach, one person called and one person emailed. The email from Karly was not an attempt to resolve the situation but rather an argument defending your pricing practices. That is not the same as making things right. No actual remedy was ever offered. Asking what would make it right without putting anything on the table is not a resolution. A gesture like a partial or full refund or a complimentary future stay would have gone a long way. Most concerning was the bath being performed after I explicitly declined it. That is not a communication issue, that is a matter of respecting a customer's wishes regarding their pet. I see from other reviews that pricing surprises are a recurring concern. I hope this feedback is taken seriously rather than attributed to customers not reading thoroughly enough. I also want to note that reading through their response, the pattern is clear: every concern I raised was met with an explanation of why I was wrong or hadn't read carefully enough. That is not accountability. The only thing they genuinely owned was the bath, and even that was buried at the end after multiple paragraphs defending themselves. A business that truly takes responsibility doesn't spend most of its response telling the customer they should have known better. -------------------------- I want to share my experience so other pet owners know what to expect before booking. When I called to make a Memorial Weekend reservation for my puppy, I was given a total price and told the first night would be free. At no point was I informed about a mandatory daily insurance fee ($5-$6/day). I only discovered it while signing paperwork at drop-off. When I called to raise this concern, Michael told me it is not their job to disclose additional charges over the phone - that it is meant to be mentioned at drop-off. So by their own admission, they intentionally withhold fee information until you are already there signing paperwork with your dog in tow. When I followed up via email, Karly shifted the explanation, saying the fee is listed on their website under "add-ons", a label that implies optional, not mandatory. At pickup, they also attempted to charge an undisclosed meet-and-greet fee. They waived it, but it was yet another surprise charge. Most frustratingly, I explicitly declined a bath since my puppy had just been groomed. They bathed her anyway, and I had to take her home wet. California's SB 478 Honest Pricing Law exists for exactly this reason. Required fees must be disclosed upfront, not revealed at drop-off when you are least likely to walk away. The facility seemed fine, but the pattern of hidden fees, contradictory explanations, and disregarded instructions means I will not be returning. To Paw Commons management: before attempting to negate this review, please know I have email receipts documenting everything stated here. A good business responds to legitimate feedback with accountability and an apology, not by attacking the reviewer. UPDATE: After posting my review, I was contacted by Ben (manager/owner). He did apologize, which I appreciated, but the call was otherwise unproductive -- no real remedy was offered, just justifications for how they run their business. He defended burying mandatory fees under the "Add Ons" section by saying they "assume" customers read through the entire site, and that having two insurance coverage options makes it too complicated to list fees upfront. That's not a valid excuse. There are plenty of ways to present two options clearly while still showing customers what they'll actually owe per night. Additionally, a meet and greet fee was charged that is nowhere on their website and was never mentioned at check-in. Surprise fees should not be how customers find out what they owe. An apology without a willingness to fix these issues doesn't change my experience.

Cara is excellent training your dog. She is very knowledgeable and very patient. Has great methods…read morethat does not include a shock dog collar. I would highly recommend her!

I can't recommend Cara enough! From the very first session, it was clear that she truly understand…read moredogs and their behavior. Cara took the time to assess my puppy's individual needs and developed a training plan with the goal of forming a strong relationship with my dalmatian, Ruth. Cara was incredibly patient, calm, and encouraging. Check out her YouTube videos to get Cara's vibe for traning and see if her apporach works for you. Unfortunately, due to personal circumstances, we were not able to complete our eight-week training plan, but Cara was completely understanding and refunded me for the remaining sessions. I was beyond grateful that she was so understanding of situation. Cara has a genuine love for animals, and it shows in every interaction. If you're looking for a knowledgeable, kind, and results-driven dog trainer, look no further. I'm so grateful for the transformation in my dog's behavior (even in the short time we spent training together) and I would recommend Cara for anyone struggling to train their dog basic obedience, or develop a relationship with their new puppy, and much more!

I have used Coastal Pet Sitters for over 2 years now to watch my 2 cats and love their service!…read moreThey are professional, punctual, and have great communication. I highly recommend Camden, who has been amazing with my cats who are a bit difficult.

Michelle and her team at Coastal Pet Sitters are the very best of the best! Whether our family had…read moremade a request six months in advance or six days before, they always had it handled with ease and flexibility. Among their amazing sitters is Madison, who is an exceptional sitter, who our dogs grew very fond of! Her many pictures, videos, and updates truly helped us relax while away. We are moving back to the east coast and will miss working with Michelle and Madison! Thank you for your endless love and care of our pups!

Been taking my two cats here for years and they always come home so happy. Wyatt and Destiny were…read moreso helpful with ensuring they were cared for correctly especially since my cats have different routines due to different health concerns. This is the only place I trust with them and it's nice hearing from them directly how much they loved having my boys.

LOVE the Animal Keeper and my dogs love it too! They are always excited to go to day care and don't…read morewant to leave when I pick them up. Destiny is always helpful and informative. Stephanie sees me coming and gets my dogs ready to leave. All of the staff is friendly and professional with me and they seem to really love the dogs.

Jan is the best! I can leave town and feel 100% comfortable that my two cats are well cared for…read more She spends time sitting with them, which as older cats is what they like the most. BONUS- I have asked Jan for last minute care on a few occasions and she has always helped me out. Best cat sitter!

Jan is fantastic! She stayed with our two dogs over a 5 day period and we couldn't have been…read morehappier with our experience with her. She gave us daily updates on our dogs accompanied with pictures to let us know how everything was going. She was very responsible and respectful of our home, leaving everything clean and exactly how we left it. But most importantly to us, the dogs were happy and in great shape when we returned. I would not hesitate to recommend Jan and hope that she is able to stay with our dogs whenever we are out of town in the future. Wonderful experience!

I can't say enough good things about Kelly and her team! She was with us from the very first day I…read morebrought my dog home 5 years ago. She welcomed my pup with so much love and treated her like one of her own. It gave me such peace of mind, especially in those early days of puppyhood. She's incredibly communicative, always sending pictures and videos that brightened my day and reassured me that my dog was happy and in great hands. When my dog was spayed, Kelly went above and beyond. She was gentle, attentive, and incredibly accommodating during her recovery. It's so clear how much she genuinely cares, and knowing that my pup had such compassionate care made all the difference. We are moving and are so sad to lose Kelly. I don't think we'll be able to find someone as reliable and loving, and who truly treats my dog like family. We feel so lucky to have found her!

Don't use this company. Terrible, unreliable and rude owner. There are plenty of good dog sitting…read morecompanies out there. Use a different one, for your dog's sake.

This review is long over-due. My dog, Bling has been going to the Camp Run A Mutt franchise since…read moreshe was a puppy and has been coming to the Sorrento Valley one for a few years now. The staff is WONDERFUL!! They remember my dogs name, even when she hasn't been in awhile! When I drop my dog off I can look in the viewing window and see how sweet the staff are to my dog and all the doggies. Last time I watched, I saw the staff pick her up, which she loves, give her a little snuggle and then put her in her favorite spot - on the top of the stair structure where she can oversee everything. They love to give scratches, pets and attention to all the dogs, it just shows you how kind, thoughtful and attentive they are. I love that they have the mutt-cams so we can watch all the fun. :) My dog sometimes doesn't want to leave she loves it there so much! We chose this place because we love how they are cage free when boarded overnight and they give you the cutest report card when you pick them up.

We just started our 1 year old mixed breed rescue puppy at Camp Run-a-mutt yesterday. After a short…read moretemperment test, we left her there for 6 hours. They sent home a first day report card which told us about how she did, what dogs she played with. They have cameras in the play yards so you can spy on your dog which of course we did. It was the first time we spent significant time away from her. She had a great time after being a bit shy at first. We decided to send her a second day in a row. Took her early (7:30) so she would be one of the first ones there. She had a great time. She easily interacted with the pack. There are many handlers on duty so that any problems are addressed immediately. Addy had to be "redirected" a few times for over enthusiasm We look forward to taking her back once or twice a week. The pack experience is ideal for a one dog family looking for supervised socialization. And she comes home exhausted