I had the pleasure of meeting Irvin very patient and extremely knowledgeable based on this…read moregentleman I give 5 stars

WARNING: DO NOT TRUST 911 RESTORATION OF BAKERSFIELD…read more Read this before hiring them. I am writing this review to warn others about my extremely troubling experience with 911 Restoration of Bakersfield. If you're considering using them--especially through your insurance--please think twice. I hired them (through a referral from Farmers Insurance) after a water-related incident at my home in December 2024. What followed was a complete nightmare of negligence, poor communication, property damage, and what I believe to be highly unethical behavior. Negligent Work Caused More Damage: Their team failed to properly cap a hot water line under my dishwasher during remediation, which led to additional, serious water damage throughout my kitchen. Rather than own up to their mistake, the company--through a rep named Denia--denied responsibility and tried to shift blame to another contractor. Encouraged Me to Mislead My Insurance Company: Denia directly instructed me to have a plumber falsify a service date and label the work as "leak detection" so I could open a second insurance claim. She also claimed to have spoken with Farmers Insurance and said the second claim would be approved. I refused to follow through with this dishonest plan, but I did file the second claim based on her suggestion--which caused even more confusion and stress. Mishandled My Property: They damaged a $400 baby stroller during storage and failed to return a small but valuable cabinet item ($50). Denia never gave me a full inventory of my packed belongings and avoided accountability for the missing and damaged items. No Accountability, No Resolution: To this day, they have not taken any steps to fix the damage they caused, reimburse the lost or broken items, or even provide an honest explanation. Their rep continually dodged responsibility and refused to communicate transparently. My Advice: RUN. Between their shoddy work, misleading guidance, and unprofessional behavior, this company has caused me more stress and financial loss than the original water leak ever did. Save yourself the time, money, and heartbreak. Avoid 911 Restoration of Bakersfield at all costs.

They are currently fixing the water damage in my kitchen. The guys didn't move my stove and…read morerefrigerator out. My son is going to take them out. When they took the cabinets out they were told that I was going to keep them. My son is a cabinet maker and was going to check them out to put lthen back. There are gouges in them. My son will have to make new doors. Everything is dirty. My kitchen & living room are both dirty. I thought they would put up plastic to block the kitchen off. Nope. So far I'm disappointed.

Richard is very professional, explains everything in detail my bathroom is a work in progress but I…read morefeel he is honest and cares about helping get the job done in a timely manner which is hard to find people like him. I would highly recommend this company and Richard.

We needed black mold removed from inside our kitchen cabinets and the floorboard in our bathroom…read more In my opinion Jaime and Leah are the best! When Jaime left, the new kitchen doors and drawers looked better than the old ones. He's a perfectionist. The work was superb......in fact we just called them to do another job. *****

I needed a mold inspection done on a property that was called by an appraiser. The inspection…read morerequired a certified mold inspector to inspect a dark stain. I called this mold company for service and explained the concerned. They came out to do the inspection, gave me the report and I submit it to the lender. Well, the lender rejected the report because the inspector himself and the business could not be verified. The inspector was not certified to conduct a mold inspection and Leah failed to mentioned that the inspector's IICRC cert were expired before providing services. Yes, I still paid, but its a loss for us, next time I know to ask every business for a license/cert that they are providing.

Requested an area rug for cleaning. Great results for the request! Pricing was more than fair and…read moreour area rug turned out better than I thought. We live with toddlers and this rug is hammered everyday, looks so good!

Great quality carpet cleaning services at a reasonable price! Prompt and professional cleaning…read moreservices. Family owned and operated. Support our local businesses!

California Carpet Cleaning did an awesome job at our home. With kids and heavy foot traffic, the…read morecarpets needed real work -- and they delivered. The spot removal especially made a huge difference. They were able to get out stains I honestly didn't think would come up, and the carpets look super clean and fresh again. Everything was professionally done, friendly service, and a smooth process from booking to finish. Highly recommend!

From the very first call to Maria to the finished product it was EXCEPTIONAL…read more I only wish I could rate them 10 stars, I surely would. Upon arrival, the entire process was explained by Emilio and Caesar. Rarely have I seen such professionalism. The result? My carpets look brand new! Do not bother calling anyone else. This company does business like business should be done! (And then some)!

PuroClean was the restoration company that our HomeOwner's Insurance Company sent when we lost…read morenearly half of our home to a broken water pipe (to a tankless hot water tank) in our attic, that burst and leaked. They arrived within an hour of our contacting our Insurance Company and got right to work to #1: stop the leak and #2: clean up all the water and #3: to clean up the destruction (ceiling fell down to the floor). They then took extreme precautions to dry our home and checked tirelessly for any traces of mold or potential mold. Adam Vizcarra (the Lead Project Manager/Production Manager) was there every step of the way (as we chose PuroClean to also rebuild our home). His team at PuroClean became part of our family. The entire crew (Brad, Audon, Steve, Paco, Sal) were a great group of hard working men. Not to neglect mentioning the sub contractors to PuroClean: "Chavez 1 Tile" with Art, Curtis and crew; "AIC Electric" with KC and crew and finally, "Hire Me Plumbing" with Eddie and Maycol. Literally every single PuroClean employee and contractor who worked on our home treated our home as though it were their own (and that mean A LOT). We are forever grateful to the men listed above. They helped us navigate foreign territory (we have never had anything like this happen, before). They communicated clearly and were patient with my questions and confusion throughout the process. We cannot recommend PuroClean highly enough. Thank you, guys for all of your hard work, professionalism and creating our beautiful home! Shawn & Trina White

On April 2024, a FedEx employee droved his personal car into my garage. On June 20, 2025, I did my…read morefinal walk-thru with Adam. Yes, the process was long, confusing and sometimes frustrating but I knew my insurance made sure the company who were going to rebuild my garage correctly would be PUROCLEAN. Shout out to ADAM, ERIC, MELADEE, ABIGAL, JOHN and all the others who worked diligently on my home on the back end. They made sure the work was done right AND their customer, ME, was happy and satisfied. Thank you a million times over to all who had made it worth the wait. My home is beautiful!! They were selected and referred to me by ROBIN at AAA Insurance.

This family-owned company is such a stand-out that its employees could offer classes in customer…read morerelations! I met the owner several years ago. He measured each room of our law office and quoted a price that, at first, made me think that his math was off - but, no, his estimate was real, far lower than we had paid in the past. Right there, I knew Reliable Carpet Cleaning is a keeper. Their price structure is reasonable with a capital "R." Then, like a dog after a bone, Linda would call every few months to see if we were ready for service. She was always polite. When we needed our carpets cleaned, the fact that she had kept their name active in my memory made it impossible to call anyone else. This an important example for all companies that provide an occasional service to present or potential customers. Invest in good people, train them well, and pay them above prevailing wages. The return on your investment in these people is well worth it. Today, the son of the owner arrived on time, and he is a 26-year-old headed for success in the family business or in any occupation he might choose. He had me show him the rooms to be cleaned, move furniture, office equipment, and did all rooms first except my inner office, "So that you can continue to work at your desk." Now, that is the kind of consideration we seldom see - anywhere in today's America. The job was professionally completed, and my law office carpeting looks as if it was installed yesterday - and "yesterday" was 40 years ago. Finally, may I ask a favor? In addition to practicing law, I am a syndicated legal affairs columnist, writing "You and the Law" for several California newspapers and Kiplinger.com. This means that I am always looking for interesting consumer issues to investigate and write about. So, please, feel free to run things by me, always at no charge. My email is: Lagombeaver1@Gmail.com. Should anyone like to discuss my experience with Reliable Carpet Cleaning, please feel free to call my law office in Bakersfield, (661) 323-7911. Sincerely, H. Dennis Beaver, Attorney at Law.

I have used Reliable Carpet & Tile Cleaning previously to clean grout on my tile floors they did a…read moregreat job, so I called them out again and had three pieces of furniture cleaned. Isaiah and Vincent came out and did a fantastic job! Our furniture looks as good as when we bought it. Not only were we satisfied with the cleaning but very impressed that they arrived on time and by how professional the guys were. Our experience was amazing from when I made the appointment with Linda and the great job Isaiah and Vincent did. I will definitely recommend them to my family and friends. :)

I had Stanley Steemer come out and clean my carpet downstairs and my stairs today. My carpet was in…read moreterrible shape. I had spots that had stained. I bet the carpet pad was stained too. It was gross. But within 2 hours, Stanley Steemer had it looking like new! Everything came up, and it was so much cheaper than buying new carpet. It was a little bit more than other places I called, but it was worth it. It looks and smells so fresh and clean now. I'm so happy with the result, and I will definitely be hiring them again!

We contacted Stanley Steamer looking for someone to come out to clean some furniture. They arrived…read morewithin two hours of our conversation. They did an excellent job in cleaning the upholstery of our couch and arm chair.