I found this place because I really believe in supporting small businesses instead of the big box…read morestores. I needed new carpet for the family room and 2 sets of stairs. The place was little hard for me to find because it was inside a building complex. It was not a standalone store. Once inside, the place was much bigger than I anticipated, and it had tons of carpet of samples. Rather than browsing through the carpets, I told Ellie the salesperson what I wanted. She immediately showed me carpet samples that were spot on. I took home 3 samples to see them in my home, and Ellie came over later that day to measure. I purchased the wool carpet the same day. It couldn't have been faster or easier. Carpet installation was supposed to take two days. At the last minute, we decided to move the furniture before the installers got here at 10:00-10:00 am so that they could finish in time. Tony and Ron got to my house at 9:00 am, which was great. The earlier the better. They had pre-cut the stair runners at the shop, so that made installation much faster. Tony sewed the binding on the stair runners right on site, which is a huge time saver. They did a terrific job seaming the carpet across 26' in my family room. It was put in smooth and tight. Just perfect. The job was supposed to take two days, but since they were ahead of schedule (because there was no furniture to move), they elected to work until after 7:00 pm. I got all the carpet installed in one day instead of two. No one ever works that. All my other contractors start looking at their watches at 3:00 or 4:00 pm. The guys were very friendly, clean, fast, and SKILLED. I would absolutely go with this company again. Everyone was on the ball, and knew how to do their jobs. My husband and I are really happy with the service, selection, and final result. I bought 475 sq ft of pure wool carpet for a final installed price $5367. Worth every penny. You get what you pay for. The house looks great.

We had Custom Floors Design come in to our downtown Boston space and install about 3000 square feet…read moreof carpet. The old carpet was beyond hard to get up. The glue was harder than cement and it caused a lot of problems when they were removing it. I had given them a tight window to do the install and Jermie and his crew worked tirelessly to make sure they removed it properly, created a nice surface to lay the new carpet, and got the new carpet installed in time. I'm not sure how many other companies would have put forth the extra effort he did. They did such an amazing job for my company that I had them come and carpet the entire second floor of my home and install bamboo flooring in my home office. In short, I would not hesitate to recommend them to anyone and will use them for all my future flooring needs!

We bought a home that was half carpeted- the carpets were 25 years old, former owner had dogs, and…read morethe carpets were beat. We went to see Dan at Wholesale - great experience! Professional, efficient, VERY fair pricing and quick install that was done perfectly. If you need carpet? Dan is your man! Highly recommend!

From beginning to installation, this couldn't have been a more perfect experience. Dan was so…read morehelpful and accommodating and our installers,Al, Dennis, and Oscar did an awesome job. Our rugs look beautiful the quality is excellent. Highly recommend Wholesale Carpets in Malden!

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

I never even had to leave my house to get my stairs recarpeted. Fred brought samples for me to…read morechoose from so I could pick which would be a good match to the rest of the carpeting in the house. The carpet was ordered and when it came in, I received a call to set up the installation. The crew that did the installation were thorough, diligent, and professional. All in all, it was a great experience, and I couldn't be happier with the results. Linda S

We had our floors done by AJ Rose. An Estimator came by and gave us a price. Weeks later, the day…read moreof the installation, I got a call from them saying the workers were at the house about to start the job, but they would have to charge me an additional $1525.00 because they needed to remove the old tile first. It was either I agree to pay for the extra service, or they would leave. I was shocked, but I went through with it anyway because I had been waiting for months to get this job done. It very much felt like a bait and switch. I am very disappointed in this type of business practice coming from a large flooring company like AJ Rose. Beware!!

Worst owner of a business I've ever come into contact with nothing but rude and swearing his head…read moreoff at me. Not a way to run a business

Great people to work with. Joe gave me a very fair price and Frank and Lynn did a phenomenal job on…read morethe install. I can't recommend them highly enough.

They were awesome, low pressure, answered questions when asked and when we made our offer in cash…read morethey discounted further. Great Job!

I agree with the first review of this store. Great prices, excellent service and they stand by…read moretheir products. We have 4 rugs from them and I am heading back there again this week to get some more.

Melrose floor covering installed a stair runner in my house. They had varied carpet choices, gave…read moreuseful advice, and we're not pushy during the sales process. They also gave me a great price. The installation was quick, easy and looked very professional. A+

Great service. Very accommodating! Would highly recommend. Great working with a local business!read more

I scored a great deal on a remnant to use as an area rug for under my kitchen table. They have a…read moregreat selection. I plan to return for my stairs/hallway runners.

Rehan and his team were great to work with for installation of 3 carpet stair runners at our place;…read morewe paid a little extra for NY-style defined look and feel like it was worth it. The whole process from start to finish was a matter of weeks and everyone was so prompt and reliable. Even if there are cheaper options out there on thumbtack, we are glad we went with this full-service company because they brought carpet samples, ordered carpet, did cutting and installing, we didn't have to left a finger!

We had a great experience with stair runner installation by Rehan and his team. After I contacted…read morehim he got back to me promptly and came out within a couple days for an in home consult complete with samples to choose from. He kept me updated on the arrival of our carpet and came to install it within 1-2 days of its arrival at his shop. The installation was quick and looks beautiful. We would highly recommend this company to others.

Hired them to do some pergo type flooring. Before hiring them I told them several times my floor…read morewasn't level and the only reason I wasn't doing it myself and was hiring them was because the floor needed to be leveled first. The said they could do it, and we agreed on a fee for leveling the floor. Great. But then they didn't level the floor. The installer said it wasn't necessary when I came home and he was 3/4 done with the floor. When I complained about the final result, they didn't offer to take up the flooring and level it to make it right. They did remove the charge for leveling the floor but otherwise charged us full price for the install. 6 years later and our floor has been awful ever since Day 1 and I still hate how bouncy it is in many spots and its now starting to pull apart. I already need to pay for a new floor when should have lasted 15 years or more. I will say everyone we spoke with was kind and never rude, even if they didn't offer to make it right.

Buyer beware! Why can't we give zero stars? I had never been to an AJ Rose before and was…read morerecommended by a neighbor. Upon entering the store they seemed pretty helpful although the man Who 'helped' me was pretty ripe. I could smell him through my mask which wasn't a good sign. That aside we discussed what I was looking for, he walked around with a calculator and gave me an estimate but made no effort to write down what I had wanted. Apparently that's the customers job and then when I called to get a final price I was scolded and told that they wouldn't help me because I questioned the actual quote that was sent to me. Don't call the owner A.J. or the manager they clearly don't care nor do they want to discuss what my questions were. The store didn't have AC. It was hot. The management was lackadaisical and they clearly don't need your business!