I have been taking my cars to this establishment because my parents and Grandparents had for years…read more They are thorough, they don't try to sell you on things, they are accessible, and they go above and beyond to take care of their people. I couldn't recommend them enough! Specific shout out to Travis and Scott for all of their help recently!

Love Zap! Great customer care and fast, reliable service. They already handle everything for me…read moreon my 2017 F350, but I got into a jam with my brand new 2026 Sprinter Van (too much oil) and they took care of me right away ensuring I had the correct amount of oil (no dip stick in the new vans). Highly recommend!

I had a tiny Stone in my wheel/brake system and it was squealing badly. I stopped in at Mark's and…read morein 20 minutes. They had the car up in the air and removed the pebble. They didn't even charge me. Now this is great customer service. Highly recommend.

I have had a couple of opportunities to take my car to Mark's. I have been impressed with their…read moreprofessionalism, their thoroughness, and respect for my questions. I recommend them for the value of their work and honesty with hard questions.

Very nice people very accommodating and honest definitely will be going back if any other issues…read morearise with my car in the future!

One of the only shops I will trust. Some shops my be cheaper or more expensive but if you want it…read moredone right, this is the place to take your vehicle. Nick did an amazing job installing a new turbo, up-pipe and downpipe in my 2006 GMC Sierra diesel truck. She runs like new and have the power back that I need. Also a big shout out to Ken for being great through the whole process ! You kept me informed on the progress of my truck and helped me through the whole progress. A++ for customer service, professionalism and workmanship.

These guys are so great Im leaving a review 5 mins after picking up my car, before I start…read moreprocrastinating. I've been here twice now and everyone's been helpful, knowledgeable, and professional. The pricing is very competitive. They even helped me get to and from work so I could drop my car off first thing in the morning. You and your car will be well taken care of here. I'll definitely be back.

Our car quit working while we were driving through Mt. Vernon. We were referred to Zip Tune from…read morethe helpful guys at Napa-Ray's Auto Parts. Zip Tune squeezed us in and we were able to have our car diagnosed and fixed by the next morning. Their rates were reasonable and their work was good. Would highly recommend checking them out if you need a mechanic in the area.

They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

Great. Recommended without reservation. My BMW i3 is an odd car and they had no trouble with it…read more Fixed what I asked to be fixed, found a problem I didn't know about and fixed it. I left the car with them a few days to let them do their thing in their own good time including getting parts. I didn't want a hurry up job I wanted a good thorough job at a decent price. That is exactly what I got. Well pleased. Will be bring my car back to them and recommending them to others.

This is a real garage. They will service your car correctly for a good price. That is what I want…read morefor my car, so I take it there. If you want a 20 20-point video inspection, where they suggest 15 things that your car does not really need and you want a fancy coffee while you wait, don't come here. Go to Bellingham BMW and get charged triple the price...

Always a good experience. Friendly, professional, excellent problem-solving. Plus, a free ride!read more

If I could give more then 5 stars I would…read more Wednesday night I went to drive home to enjoy my day off Thursday at home, knowing my alternator was giving me trouble. I planned to fix it. But i only made as far as 5 miles down the highway south of mt Vernon. I got my car towed to anacortes automotive. After hours and left a voice mail. I came in at opening and explained the symptoms and what work was recently down. They fit my car into the schedule the next day. My battery still under warranty, at Les Schwab, needed to be replaced. And they took the time to goto Les schwab and get a replacement battery and fix my car that day sonic was ready for pick up when I was off work at the refinery. They went above and beyond. I highly highly recommend Anacortes automotive.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !