Have always been treated well, could be in my Lexus, or my Tacoma or my old D21 Datsun/Nissan…read more Everybody makes mistakes, but they are always HONEST and make things right

I made an appointment to get my tires rotated and balanced, which should've been straightforward…read more Unfortunately, that's not how it went. When I arrived, there was already a long line and very little organization. That's not the issue-a store cannot control how many patrons show up during a day. What was in their control was the dismissive attitude of the staff. I tried to ask if anyone could help with appointments or explain the process, but I was basically told to wait in the back of the line with everyone else. When I asked again what the actual protocol was for appointments, I was told "wait one minute"... and then nothing happened. After about 10 more minutes of standing around without any follow-up or assistance, I decided to leave. On top of that, the store is currently under construction, which forces customers to wait outside in a cold, unregulated parking lot with no real direction or comfort while they figure things out inside. I've used this location before and it used to be solid, but something has clearly changed--whether it's staffing or management. The level of service and basic communication just wasn't there this time. Overall, it was a frustrating experience with poor organization and an unhelpful attitude from staff. I can't recommend this location based on what I experienced.

I've been going to Martys for over 10 years and the service is usually good. A week and a half ago…read moreI brought my wifes vehicle in and asked them for a used tire because her tire had a slow leak. They found a nail in the old tire and offered to fix the old tire instead of giving me a good used one. I agreed. He charged me $40 drilled a hole put a plug in the hole and put the tire back on the vehicle. 10 days later my wife is driving at night and her tire goes from 40psi to 4psi in seconds. The tire was completely flat while she was on the arterial. When I called to tell them what happened they basically said it was her fault and they would now sell me a used tire for $120!!!

Got a wheel welded here. As I was installing said wheel found that another wheel was cracked as…read morewell They do good work and are quick. They are now my go to.

Customer service and quality of work went down since the young guy left. Now I shop elsewhere.read more

I came back to them on a Monday morning not knowing what to expect it was going to be as good as it…read morewas last time. I it was everybody was friendly worked with experience and did all everything correctly and let me know what was going on. I had four tires from another place to put on my rims of my Tahoe. Cost me $30 each tire (that included balancing and mounting so $120 bucks plus tax) THATS AWESOME!!! I was lucky enough to get the same guy that helped me last time. I highly recommend this place

These guys are the real deal. I went in to get new tires and wanted to go higher and wider. Ivan…read morehimself helped me and found a good match within 5 minutes. Days earlier I had gone to RNR in Puyallup and the lady there took 45 minutes to end up not finding me a compatible tire for my van. Ivan had the tires in the next day and called me. I went in and it took them less than 20 minutes to install. I was amazed. My tires look and perform great. Ivan is- family man and runs an honest business.

Horrible service i am a professional detailer and I take pride in my vehicle I drove to ivans the…read moreother evening with a flat tire they had to order me a new one they also had to repair the other tire that they had just patched a couple of weeks ago the next day I saw extreme damage to two of my rims that are impossible to be done by a curb.only by a heavy duty machine I came the next.day and instead of taking obvious accountability they denied it...did I mention that the repairs were done by his mother and a young kid...im also posting some pics so that you can see for yourself.

I came in for an oil change and had a really smooth experience. I was finished in less than an…read morehour, and James, who helped me was kind, respectful, and didn't try to push unnecessary services. It's refreshing to find a place that's efficient and honest. I'll definitely return for future services. Thank you again!

My wheel alignment was performed as expected but the real highlight was the CSR Jesse. This guy…read morehonestly cares about customers and takes the time to explain any applicable issues they find with your vehicle (as I observed with other customers while I waited). I wish more employees cared about doing a great job like this gentleman.

Awesome shop thank you guys for finding out my over heating issues for my 65 !!!…read moreyou guys Rock and was so !!! And it was so fast ! Thank you

Helpful, friendly, solid value. Gives options and stands by their work. Busy, but personable…read more We've been servicing all four of our vehicles at this location for the past fifteen years. Steve and his team are the best.

I've been going here for years. Dan Has always treated me fairly and give me great repairs on…read morefive of my vehicles. I highly recommend a service. He is way cheaper than any of the dealers around here.

Called on Tuesday , no appointments available. Came in on…read moreSaturday spoke to DAN (lead Tech) I Needed an oil change / tire rotation ($229) Prices are $$$ but I'm satisfied with the service They got done in 45 min

I've used this shop for auto inspection and repair ranging from the simple to the very complex…read more The front desk is experienced, polite, helpful and thorough. The mechanics who do the work are the best. Prices are excellent, especially for the quality of work that BJA provides. Auto repair work has become very expensive - it's great to have it done well "the first time".

I brought my car into this shop and was told I would be charged,$90.00 to diagnose and was charged…read more$180. 00 for the diagnose. They ended up putting in a $60.00 part, which did not help and I had to pay $398.00 total and the car still had issues. My concern I overpaid and they don't have the knowledge to repair or know what is going on