I had imaging done at NWR in Carmel, today…read more I appreciated the text reminder with location and timing details. The online check-in was cumbersome. There were mistakes in pre-populated info that I wasn't able to fix to complete the registration. They also asked questions that I thought that my physician should have answered, because I didn't know the answer. Any way, I filled out 3/4 of the forms on line, but that didn't matter, because I had to fill them out again when I arrived. Plan 20 minutes to fill out forms. The nurse was professional, friendly, thoughtful and knowledgable. She carefully explained the procedure and what to expect. The tech was efficient and helpful. The offices are immaculate (I think they just moved into the facility). The scanning equipment (seems to be) state of the art. The scans were completed in the promised amount of time and I was allowed to leave. I think they send results to my physician. I guess I should have asked, but it would have been nice if they told me. Minor suggestions, they could provide more reading material for waiting (or tell me to bring my own). Some art on the walls would also be a nice distraction. And coffee/water for waiting family members would be nice. All in all, they get the important part right.

Billing is consistently inaccurate. Hard to get through to an agent. Most agents are very difficult…read moreto understand. Although Medicare claims and MSN's clearly show $0 patient balance Northwest Rad continues to bill. They won't follow through with Medicare themselves, put the burden of proof on the patient Test results are also very slow to come in.

I went to RAYUS radiology they took my license and my insurance card in order to give it back to…read moreme. They went ahead and call me in the back, and I did my MRI and they never returned my license or my insurance card to me, which was their responsibility so I come all the way back home from Danville to Lebanon, Indiana called them and they told me I could come back and pick it up and I told him no way you're gonna send it to me overnight so they said they would and it's been three days since I've been gone from there and I still don't have my license or my insurance card very irresponsible of their team very disorganized

Never, ever have I been asked to pay an "estimate" up front of what insurance "may not" cover. My…read moreson was sent here by his Dr as a referral for a torn tendon. When I called and asked why my son paid so much for visit, I was told they don't take co-pays. Money up front. I called my insurance company and no one had reached out to United. We have insurance for a reason! They estimated $4000. And get that number from a company called Insta Med! Poor kid paid but I am not happy and neither is United! Scammers!!!

I'm sure it's great but there's a sign on the door that says hours will be "inconsistent." Not very…read morehelpful when you need an X-ray.

The front office ladies are so nice! They were positive and welcoming as soon as soon as I stepped…read morein the door. I had some difficulty finding my order form for an xray and they were happy to help. They found it for me quickly and were efficient with the whole process!

My insurance had found this place due to them being the cheapest place to go to for a Cat scan with…read morecontrast. It was easy to schedule the appointment. The facility was easy to find with easy parking. When I walked into the gilding I was greeted and checked in. They gave me paperwork to fill out. I didn't have to wait long after turning in the paperwork. The process for the scan went really good at first I thought it was lengthy due to me having to pee really bad after receiving the contrast. The worker she told me I could go but I told her I would just wait until everything was finished. The care I received here was phenomenal and the worker who worked with me was very friendly and she explained everything she was doing to me. I loved being able to be involved with every step.

I went to the Carmel location for a breast MRI. When it came time to inject the contrast, I…read moreexperienced extreme pain and screamed out for them to stop. The two techs came out and discovered that they had not put the IV in a vein so the saline and contrast was injected into the soft tissue of my arm. I had a bubble the size of a softball under my skin. I was sent home with an ice pack and had to return two days later to have the contrast part of the MRI repeated. When I returned for the remainder of MRI, they had an actual nurse put the IV in my arm. I proceeded to get in the machine and the techs did the rest of the MRI. But when they moved me out of the machine, they realized that the contrast and saline did not go in my arm at all. Instead it sprayed out of the open port on the IV and was all over the floor. After cleaning that up, they asked if I wanted to stay and complete the MRI and they said they would inject the contrast by hand rather than having it go in via a programmed release. I agreed to stay and on this third try, the MRI was finally completed. Needless to say, I felt like I was in the presence of very unprofessional, untrained people. I will never return to this place for my future breast MRIs.

I'm a relatively healthy person (knock on wood), but I've been to this Community Health Pavilion in…read moreCarmel multiple times. This place has different doctor's offices and service providers located within this one building. It reminds me of an indoor mini mall, because there is seating in the middle, with offices all around. Me, personally? I've been here to visit the Quest Diagnostics for blood draws, visited the walk-in breast screening services for my yearly mammogram, had an X-ray done for abdominal woes, and brought my children to visit the urgent care. There are also endocrinologists here, OB/GYN care, physical therapists and other physicians and services. The waiting room is big and open, and it's always been very peaceful and calm whenever I have visited. I don't enjoy visiting any kind of doctor at any time, but whenever I visit a doctor or get a procedure done here, it's always been a good experience.

It's not a bad place to get checked up. The real gem here is the men's room. Always clean and…read moresmelling nice, the urinals are set up in a perfect 1, 3, 5 order with 3 being the small urinal so 1 and 5 can always maintain mens room distance from each other.

Great customer service and they get you in and out quickly. The one guy that works the machine name…read morestarted with a n R (sorry I don't remember), was very nice and seemed to care in just the little time I was there. Professional with that touch of human.

Very happy with this place and the people who work here, legitimate MRI's for a third of the price…read moreDefinitely will go back if I need any more work done super impressed with the people and how nice they are

I am in the throes of a complicated work related injury. Due to the nature of the situation, my…read moreselection of providers is very, very limited. I have to travel to Indianapolis to see my doctor, have surgery, etc. I was told to show up a half an hour before my appointment. I was then given the wrong time for that appointment. When I arrived, the technician was running behind. This perfect storm resulted in me sitting in the waiting room for almost two hours. The next day, I had to go all the way back to get a copy of the images and the report because they refused to fax that report to my doctor. A simple MRI took up two days of my life. That's not okay.

A hospital stay after an unrelated surgery followed by another required sedentary week in bed, I…read moreexperienced an episode causing extreme pain thus needing immediate treatment. My ortho specialist was already overbooked so scheduled me with RAYUS where they took care of everything needed to perform an almost immediate Epidural Steroid Injection procedure. From start to finish the surgeon & staff members in all areas gave me maximum help & support every step of the way. Each one was noticeably proficient in their role & showed the patient concern, kindness, & respect. The care team worked in harmony with excellent results. The icing on the cake is their extended business hours, and competitive pricing - which all patients or caregivers should strive to be aware of. Without hesitation I recommend RAYUS for any imaging, radiology, &/or orthopedic treatment needs.

Their Customer Service is shady and horrible. I scheduled my appointment 2 weeks in advance and…read morewas told I would receive a call about an estimate due based on insurance and would receive a text. 2 weeks later I get a text on a Saturday saying cancellations are $50 and can only be done 24hours in advance and they are open M-F. My appointment was the following Monday. No estimate, and no way to cancel without paying $50. After calling twice I found out it was $643 would be my Copay. How convenient, I would have cancelled on Friday without any penalties. Had I known and atleast would have thought the their customer service is better than it was. Shady. I would not go here and I would not recommend anyone to schedule an appointment here.