I'm still giving Saxony a good rating because overall I would say it is the best hospital I have…read morebeen to but I need to update to share my last experience about 2 weeks ago.
First of all, more than once (2-3 times recently probably) something has gone wrong with a lab test and either they forgot to test for part of what they meant to in the first place or it got contaminated and had to be redone. I understand things happening because we live in a world with germs, but having to come back multiple times because they "forgot to do the 'sensitivity' part of a (culture and sensitivity) urine test" is ridiculous. Sometimes it feels like the right hand doesn't know what the left hand is doing. All they need to do is read the order from the doctor to find out what needs to be done, and make sure it all gets done.
When I first got there, I was called up to the check-in desk and the process was started to check me in, but they were backed up with patients (the receptionist's words were, "I'm going to go ahead and do your registration out here too because they are swamped back at the windows"--after checking in at the front desk there is usually no wait to go down the hall to the window to register). After standing at the desk for about 5 minutes--maybe more, I'm not sure--I was told to go have a seat in the lab waiting area because the computer was freezing up and they couldn't complete the registration process. They would call me up when it unfroze. After sitting there for another 5 minutes or so, another patient walked over, obviously having been told the same thing, and whispered under her breath, with a roll of her eyes, "hurry up and wait!" :-D After just a few minutes waiting there, I was called back by the tech, after sorting out the confusion as to why I didn't yet have my check-in bracelet or stickers. The tech who took me back obviously wasn't extremely happy to be there (or she was feeling the stress of the front desk) because when she took me down the hall she didn't even verify my name or birthdate for the computer system as they usually do, and she practically threw the specimen cup at me and sent me on my way across the hall, without offering to hold the door or help me carry it (I use forearm crutches to walk, and although I am perfectly capable of carrying things like that the courteous gesture is always appreciated).
The second reason I am lowering my rating from this last visit is because of the restroom. Every time I have used the lab restroom for a test, it has been almost spotless--no trash on the floor, clean/dry sink and surrounding area, soap and paper towel dispenser full. This time, however, none of that was true. There was water around the edge of the sink, the paper towel dispenser was empty, so I had to dry my hands on my pants, there was a giant trash bag full of trash sitting ON TOP OF the waste basket, and (this might have been the grossest part--it has happened a few other times) there was a full specimen cup in the metal receptacle when I opened it to put mine in! The lab techs had obviously not checked before I went in to make sure they got everything. I don't know if this had been an extra busy day (I think it was mid-afternoon on a Friday that I was there), if they were understaffed or what, but no one wants to use a restroom in that condition. This was definitely not the best visit I have had here but I love this hospital for other reasons so overall these are not enough reasons to turn me away. I just hope they work on figuring out how to handle really busy days with high volumes of patients.
