I cannot say enough good things about Dr. Kakos. He stepped in during a very difficult and…read morecomplicated situation to help my dentist remove a two-decade-old implant crown from an implant system that has long been discontinued and is no longer commonly worked on. This was not a simple procedure. The crown and abutment were extremely difficult to remove, and there was uncertainty about what would be found underneath. Dr. Kakos was willing to take on a challenge that many others would not, working carefully and persistently to help preserve my existing implant rather than moving straight to removal. His kindness, confidence, and willingness to help made an incredibly stressful situation much easier to handle. Thanks to his expertise and determination, the implant was saved and I can move forward with the next stage of treatment. I am truly grateful that he was willing to step in when I needed someone with the skill and experience to tackle such an unusual case. Thank you, Dr. Kakos!

Frustrated of Unexpected Billing Charges. I believed that for every procedure they do, they should…read morehave a detailed explanation of the anticipated costs and on what does the insurance covers or not. But each time our family would undergo for a procedure, we get surprised of the bill and always being told it's our previous balance from the last procedure. This facility needs to be transparent to their patient especially on billing charges that was not informed before the procedure. We feel that we are being trapped on the situation. It gives us a financial burden. Not happy about it.

We are very happy with Dr. Baldare. Hes very contienous. He explained everything he's going to do…read moreand everything that we can expect following afterward. The women that work there are also truly wonderful.

My dad hadn't been to a dentist in 20 years. Had a consult with Dr. Fred today, and I got a good…read morefeeling from the visit. He saw that my dad was in dire need of new bottom dentures and offered an expedited process to get us to the next appointment quickly. I feel very confident that he's the guy to take on this challenge (my dad). He also didn't have a weird doctor-y vibe that so many docs (especially dentists) can have. He seemed normal, which was very comforting. His support staff (nurse and desk chick) couldn't have been nicer and really were eager to help/please. And don't get me started on their office. It's like a luxury hotel, compared to what I'm use to. Modern, immaculate and super stylish--which makes me think this guy knows his stuff and has cared for all details of the practice. Seriously, so nice to make a random appointment and have all my expectations exceeded. Phew.

Today I visited Jen the hygenist for another cleaning. As always, Jen is friendly, professional and…read moreknowledgeable. I wouldn't consider any other dental practice. Family Dentistry of Arlington Heights is the best!

Dr Black and her entire team are outstanding! Dr Black is extremely knowledgable about dental care…read moreand clearly keeps up-to-date with the latest developments in technique and technology. As important as technique, her kindness and compassion in treatment really shines. She patiently answers all of my questions and I really feel like she partners with me on my dental care - it makes a huge difference in handling anxiety during visits and keeping me engaged/invested in on-going care to prevent trouble down the road. If you are looking for an expert, caring dentist go see Dr. Black!

My husband and I have been needing a new dental home, and after reading the reviews for this place…read moreopted to come here. Upon entry, the place was clean, bright, and modern. The woman at the front desk was very helpful in getting us checked in and assisting us as our current insurance was ending that month. My hygienist was pleasant and went into detail issues she saw. I'm one of those patients who love a good, deep cleaning and she did not disappoint. The dentist was thorough with his plan of care with me, and answered all my questions regarding it as well. My husband is someone who is hard to please, and he stated he would like to stick with this office after his experience with his appointment as well. Highly recommend this office to anyone looking for a place for the dental needs!

Dianne is a super excellent hygienist. she did an extremely…read morethorough cleaning and was very gentle the whole time. She explained everything clearly and made me feel comfortable. Didn't rush, answered all my questions, and my teeth feel great. Best hygienist I've had. Highly recommend her. Also office staff is very helpful and friendly.

If you value your time, I suggest finding a different dentist office. First the positives...Dr Aver…read moreis very nice and I like the holistic approach of her practice. When they ran 15 minutes late for my cleaning appt, I had no problem. However, when my child had an appt, they were over an hour behind. And not a single employee would have told me what's going on unless I was persistent and asked for follow ups. No one apologized. In fact the older woman at the front desk patient shamed us by saying we should have made a 1st thing in the morning or a Saturday appt. Um, say what? If I am an hour late to an appt, guess what? I have to pay a fine. But keep me waiting for an hour, it's my fault somehow. Not to mention my child had to miss the entire afternoon of school for no reason. Hey, I have an idea - why not try calling your patients that you know will be waiting over an hour and letting them know before they waste 2 hours of their time and miss school. Another suggestion - if you refuse to call and give patients a heads up on lengthy delays, how about when you notice patients sitting in your waiting room for over 15 minutes, take the initiative to find out the delay and let the patients know what's going on? And keep them updated. Emergencies happen. We get it. And understand. But it's how you handle the patients whose appointments are are affected by the emergency that matters. You give them notice, keep them updated, apologize and most of all don't patient shame as if it's their problem.

Do not go here! I was going here for a few years and things seemed fine. But the more I learned -…read morethe more I realized that Dr. Aver is not a good dentist. And uses inferior products. Her work is shoddy. And she tries to overcharge you - even after giving a price for things like a retainer or night guard type of product. Lastly - she has the worst time management I've ever seen. Numbs you for a filling and then goes to other patients. By the time she returns, the anesthetic has worn off. She ruined two of my teeth. And I spent a fortune there. Don't say I didn't warn you. There is more - but I don't think I can say it here. Please - GO ELSEWHERE- you're not getting what she promises.

Terrible dentist. I could write a book of things the office staff and dentist did wrong, but I'm…read morejust going to say this- I had to have a upper immediate denture done, and I had to come back every week for a month just to get a decent denture out of the guy. Then after they re-aligned it twice in a month, a tooth broke off on Saturday night dinner........all in less than a month. Would you return to a dentist after that? NOPE!

Not a fan at all of this place. The office staff especially Ronda is a terrible person to deal…read morewith. She is rude and lies. The dentist is okay if you actually get him to treat you. However, the practice up charges and then commonly makes billing mistakes and are not apologetic instead rude about the fact that they over charged you. Happened to my family and I multiple times. We won't be going back to this practice. I do not recommend.

I been this place for 1yr. But now is been very bad for keep there appointment. So I made…read moreappointment at June for my sep appointment . And 2 days before my appointment day they call me . And told me dr get emergency. That's ok I understand . And we reschedule to nov 6. And today they call me again .and I been told the same thing . They can't take me because dr get another emergency. And my appointment have to be cancel again! Are u kidding me?is been 5months .this is sooo not right .

Worst practice ever. Went there once and never again. All I went for was an annual cleaning and…read morecheckup and after that my one tooth hurt so bad I found out it was cracked and subsequently had to be pulled. My husband also had a tooth chip after his checkup the same night! Told him they wouldn't even clean his teeth unless he did a deep cleaning. He has since seen another dentist who said that was nonsense. They did a great job convincing me I needed a night guard because I grind my teeth that cost me $400.00. I can't wear it at all due to discomfort and they would not issue me any refund. It's funny though because they told my husband he also needed one and he has sleep apnea so his mouth is open when he sleeps. I think they are scamming people into buying an expensive device they don't really need. Do NOT use this office!

do not reco if you have dental anxiety. office is one open room and there is no concern if others…read morehear your dental issues while waiting for their appointment. last time i went dentist looked at my mouth for 2 seconds and sent me to go somewhere else and refused to clean my teeth. i have been going to this dentist for years and always have anxiety coming here. if you have any issues with your teeth, be prepared to be lectured and shamed.

I had wonderful service and minimum wait time. I haven't…read morebeen to a dentist in over 11 years and was nervous to not only hear what they had to say but the pain I may go through. The assistant and dentist were pleasant and did not cause me any pain. They also take BCBS which is how I found them.