I'm back with an update! Still love it ( Frisco location), customer since May 2024…read more They do not try to upsell me services or their products. Actually, I have requested unnecessary procedures, and the staff let me know. I have done the hair removal for facial hair and love the smoothness. I have purchased HydraFacial(s), Instant Glow, and Clear and Brilliant. These are my go-tos for special occasions! The member perks are the best!

First appointment of the day--thank you, Dani, for navigating the icy Texas roads to be there. Dani…read morewas welcoming, open to questions, and took the time to clearly explain what needed to be done and how she planned to approach my care. During the laser treatment, she never rushed and consistently checked in to make sure I was comfortable. Thank you would certainly recommend LaserAway.

I'm so happy I got my lips done with laser away! I was a little scared because I didn't know who…read morewas injecting me at first but they are very professional. Karen, my injector, did a wonderful job guiding me through the process. She helped balance out the evenness in my lips and gave me exactly what I told her! I also love that I payed everything upfront before getting them done. At another med spa I had been to you pay after and are required to tip. Obviously I would tip, but with laser away its all up front which is great! The only thing that I feel like LaserAway could have is music while patients are getting their lips done/other procedures. I've been to another medspa before and they did that and I like it. I will be back!

I came in for a tattoo removal and filler consultation, was very clear about what I wanted, and was…read moreassured they could deliver exactly that. Based on their confidence, I paid upfront for tattoo removal and 3 syringes of filler. Right after the first tattoo removal session, I was told the tattoo removal wouldn't work because of the ink color -- something they absolutely should've mentioned before selling me a package. With the filler, I was only given half a syringe (with no explanation until after I paid), the filler was placed wrong and was injected on the inside of my mouth as opposed to around the lips where it's supposed to go. It was done in small section so you could see where the product was and wasn't. I was told that it would need to be dissolved because I had a bad reaction- I've been getting filler for years, but again trusted them, so I got it dissolved and came back. When I returned to get the rest, they told me they'd thrown it out because "they can't store it so I need to purchase more" Again -- never disclosed until it was too late. I asked for a refund and was told several times it was being processed, but months went by with no response. I followed up constantly, stayed patient and respectful, and was either ignored or brushed off. Finally, someone from their national office called me -- he was rude, aggressive, and sarcastic from the second I answered. When I asked him not to talk over me, he paused for a full minute just to say, "Just wanted to make sure you were done before I was allowed to speak." Then he hung up on me when I address his behavior. I spent thousands of dollars here and got nothing I was promised. Now I have no thousands of dollars in credits that I will never use. They lie to make the sale, botch you, dodge accountability, and treat you like an inconvenience if you ask questions. Worst customer service I've ever experienced. I never wanted to embarrass myself by sharing photos of my lips, but want to help anyone else who is considering going here. Save your time, money, and sanity -- go literally anywhere else.

From the moment I walked into LaserAway in Southlake, I felt incredibly welcomed. The front desk…read morestaff was so kind and attentive, they offered me a drink, made me feel at ease, and took the time to tell me about current sales (which I appreciated since I'm considering a HydroFacial package). It was my first time at this specific location, and although I'm not new to LaserAway, this was by far the warmest experience I've had. Nurse Mindy was absolutely amazing. She has such a genuine, personable energy and made the entire appointment feel comfortable and informative. She answered every question I had with clarity and care. Honestly, her vibe alone would make me want to come back. Highly recommend this location!

This is been a long overdue review. I have been going to this location for a year now, and they…read morehave made me feel like family. Carly at the front desk has been so kind and sweet with me every time im in for a treatment or when im calling. Every single nurse has been absolutely phenomenal. I recently moved, and I miss this location so much. These ladies are the definition of above and beyond service. Whenever I am back in town, I will be visiting and making my follow up appointments with them. Thank you all for great memories here!

I came in for laser hair removal a while back. I love the results and staff was always friendly.read more

I got this as a Christmas present. I went in to start a tattoo removal process. I had a friend…read moredrive me for moral support because I was nervous. I've been here before because I used to take my ex wife here to get her tattoo removed. It takes multiple sessions, but was extremely quick. I paid for 14 sessions and each literally lasts maybe 45 seconds, which I just had my first one. WARNING: It absolutely hurts but no fault of their own. I was maybe there for 20 minutes in total. But the specialist was very careful and honest. It's a little pricy (hence the 4 stars otherwise it would be 5) but it's worth it. I recommend them to anyone. I would provide before/after photos but it's not really a tattoo in the best spot to broadcast.

LaserAway has a lot of options for all different goals you have in mind for yourself, I've been…read moreusing their hair removal and tattoo removal treatments. Their staff is the best, always helpful and friendly. Shoutout to Gina who has been my personal sales contact and always is amazing. You rock!

Botox results were awful Over charged hard sold overagressive sales tactics ,tricky and I don't…read morebelieve they injected the number of units I was charged for and or it was diluted so much that it was an effective It was truly a bad experience, a rip off, and they are very deceptive sales practices. I can see why they have lawsuits against them. Beware of all of the forms they have you assigned it may be because of how they practice. Follow up; In response to your follow up, I wasn't offered to come in. I was offered for pictures to be sent however because I felt like the rep wasn't understanding or was adamant about the results should've been that way I didn't pursue her sending more pictures and I also feel like if I would've come back in even though I wasn't offered, I would've have been given information to disqualify my concerns about the misplacement and to be hard sold again - to that point I am attaching pictures of my markup and two weeks after she did the Botox at lazer away Arlington and the last picture is the day after I had it redone by a doctor Clearly the pictures will show that it was misplaced when I got it there and the results were awful The last picture will show the results of when a doctor redid it and these are the results the very next day.

Such Great customer service! Very Friendly staff!…read moreMy tech was very friendly and made me feel very comfortable.

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had…read morebeen coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend.

Miraculous. Laser Loft changed my life in the best way possible. It takes me a while to warm up and…read moretrust that things are going to work out with services. But it's an absolute miracle I found this awesome women-owned business. I went in originally for facial. They solved my problematic skin that had freaked out when I moved to a new climate. Spots everywhere. Then they talked to me about laser. I had wasted hundreds/thousands of dollars at other places with little to no results so just assumed it didn't work for me. I also have a hormone disorder that makes my hair thick and stubborn. I learned about how many places don't have this type of laser and therefore do not give the same results. So I tried it first on a small area. Had AMAZING results! Next thing I know I'm lasering everything and I couldn't be happier! Now I just need touch ups once in a blue moon. Worth every penny! The staff is always so kind and welcoming. I have a lot of questions and they were always patient with me. I can't recommend them enough. Also, try their house made skin care! The Aquarius Hylauronic serum has really helped my skin feel more plump and moisturized (hiding fine lines). I use it daily under my spf and lotion. Plus the CDB green tea facial mist is super invigorating. Absolute miracle what they were able to accomplish with my problematic skin! Now I feel more confident than ever. I wish I could give them 10 stars out of 5.

I purchased the laser hair removal off groupon and I live about 30 minutes away, but I am so glad I…read moregave them try. I will drive the distance for great care and customer service. These ladies where so wonderful in educating me in they types of lasers and what would work best for my skin tone. I did my research prior to coming and finding out what worked best for darker skin tones but the fact that they listed this on their website made me feel even more welcomed. They offer a range of services from facials, to chemical peels which I plan to try. For now I only did laser hair removal which was painless and effective, I recommend that 10/10 over waxing any day It's safe to say that my experience here was nothing short of Amazing!

Staff members are always friendly and the spa is beautiful! I went here for laser hair removal and…read moreI'm definitely looking into the other fantastic services they offer. I had a STEP consultation and left feeling so informed. It's a great experience every time I'm there and I absolutely recommend it!

Best place to go when you need a ME Day or Me Moment. They offer all the best treatments to get…read moreyou looking and feeling your best inside and out. Melissa, Valerie, Trisha, and all of the other ladies are fantastic!!! I try to go back as often as I can, 10 stars service from the moment you walk in til the sec you walk out!!