Came here in a Monday at 1pm to take money out of my savings account for an upcoming trip. Two…read moretellers working. One other worker on the floor. Seemed pretty dead. Line went normal pace. About 15 minute wait with 3 people helped before me. Didn't have any issues for what I needed.

Line is horrible all the time, customer services zero! Letting people cut in line and won't care…read more Security really rude, close the all the door because of closing and don't even point to the exit and assuming people know about it, until you try to push the front door than he suddenly said this way. NO CUSToMER SERvIcE at ALL

Amazing staff was able to set my sons disability account when US bank could not because they had…read morebarely any knowledge how to and were uncomfortable doing so. Highly recommended!

At 737 rio rancho rd in Pomona, I was early to the first appointment i had with Elizabeth I waited…read moreabout an hour until Elizabeth was done with the person she took in. My second appointment I came 4 minutes earlier but she was with another person, and I waited 40 minutes for elizabeth to finish talking with the other person. They were just conversating. Don't make your appointment with Elizabeth she takes forever it's a waste of time and day. She doesn't have a deadline for the previous person there's no urgency or anything if u have a appointment

I have been coming to this Chase branch a lot in the past four years because it is right next to my…read moreUniversity. This is one busy branch, and the tellers are usually not in the bestest of moods. But I keep coming back because it is very convenient. Oh and they also have "fresh" coffee, keep in mind that I use the term "fresh" loosely in this case :) Parking sometimes can be a pain, especially since the lot is shared with Western University. The spaces are tightly laid out and there is a funky random one way entrance. If you happen to go the wrong way you will get yelled at by the random parking attendant. Trust me I have witnessed this first hand.

Glad I'm not the only one here after reading some of these reviews. I came here 3 times and my last…read moretime, was trash. So I'm only putting 2 stars. I came here few days ago again, to ask questions about my account since I was being denied online for something. I had just gotten off work and wanted to swing by in person to ask about something really quick and get some details. I got here, and At first I was greeted right away and got helped pretty quick. The teller that helped me, I tried to break the ice and say I liked her name, her reaction wasn't what I expected. Trash I guess but whatever. We sat down and I waited a bit for her to say "what can I do for you?" Instead she just typing away on her computer n it was awkward silence after the compliment on her name. Whatever so I jump right in and tell her what I needed. She didn't even ask for my stuff or even in a polite way so I'm just taking initiative here at this point . Trash lol Like bxtch, do your job or have better customer service. Jesus. So I ask her questions about my account n she tells me this that and the third but I haven't spoken to anyone about my account for years and haven't really used it that much and she tells me there's something on there and a restriction and I'm telling her I don't remember this stuff and she proceeds to give me attitude. And I catch it. And I'm trying to be nice but I'm just confused and she throws attitude at me again. Like okay, you're saying this but defending that. There's no need to be a bxtch about the situation. Idk. I hated her customer service and she would've gotten slapped if it were any other day. Cuz I just came to ask a question really quick and go home I was tired. Her name is Corazon. Don't get helped by her. She has terrible customer service and a bad axx attitude. Never coming here again. Frank though! Frank was nice and the Security guard. Overall clean place, got helped fast but Corazon ruined it for me and almost got bxtch slapped. I left mad like wtf Idc if your day was busy with customers, I was being extremely nice and understanding that your day was busy and wasn't coming at you, bxtch. I was simply asking questions and stating I don't remember things. Watch your attitude because one day you will find THE RIGHT ONE to smack that attitude right out of you. Idgaf if my name showing too. Yup. That's me. Hi, fix your attitude cuz it's ugly. And you're ugly. K. Bye!

This location's staff are helpful but recently I've had a number of experiences that have…read moreultimately left me dissatisfied and extremely disappointed in Wells Fargo's services. For starters, months ago I visited the outdoor ATM and the security guard (whom I have addressed on numerous occasions before this incident) came out and asked me what I was doing. She said, "There are people waiting in their cars for the ATM but they are scared because of you." To which I replied, "Is that something they told you because my intention isn't to intimidate anyone?" To which she replied, "I don't have to ask I know." At which point, I told her I didn't understand why their fear was my problem. I've banked with Wells Fargo for years and needed to access my bank app to verify the money I had transferred had successfully gone through." She urged me to move on. I told her I did not appreciate that as a long time customer. (Especially after all the times I had respectfully addressed the security guard when I visited the inside of the banking facility) Thereafter, I successfully changed my name and followed through with the process at the social security office and DMV to access my new SSC and ID in an effort to update my records at Wells Fargo. While the staff was kind enough to squeeze in my appointment, the Banking Agent did not order my new card, requesting that I follow through with the process on my app. I did. But the card never got mailed to my home. I checked many times over the last month. So I recently ordered a new replacement and Wells Fargo changed my card number. I understand why the was change was performed but I am disappointed at how time consuming this whole process has been. I did also process a name change with Navy Federal on the same day and their Banking Agent printed a new card out with my updated records the same day. I love banking with Wells Fargo but all of this is frustrating. Being treated like some kind of criminal at my local bank by a security guard I've always respected was an isolating and uncomfortable experience to say the least and the elongation of my name change process has been incredibly annoying. I hope I will receive my latest card order in the mail more promptly this time. Since it is not the first time Wells Fargo has lost my card in the mail. I strongly advise this location to follow up with their security guard's training and customer handling because I was made to feel like I didn't belong at a bank I have been in business with since 2016. Thank you for taking the time to read my feedback.

Banker literally starting asking how I got my money. Where i transferred it from and how. That…read moreisn't your job miss.

This is about the branch only . The branch is just completing a major remodel . This one is done…read morewell. We were greeted promptly and professionally taken to an office . The options and rails for IRA / cd were explained. The product that best met our needs was identified and we were done in a flash. While we were there the banker pointed out that we qualified for VIP status and explained the benefits and that there was no cost associated with it. That was done as well. I was pleasantly surprised by how well we were treated and how quickly. This was on a Saturday afternoon.

Manager was rude. Made me wait for half an hour and she let me go without helping me. I hope you…read morereplace her.

Got an email saying that my order for euros came in by FedEx to the Claremont Bank of America…read moreoffice this morning. During my lunch break, Yessenia helped me at the counter, not only giving me the euros I ordered, but also letting me know about the blue travel credit card offered by Bank of America.. She emailed me the details, which I will consider after reading up on it some more. I appreciate Yessenia's professionalism, kindness, and friendliness. After that, I took a picture of the large spacious area in this branch of Bank of America. It is a great upgrade compared to when I came years ago. It's inviting, with are comfortable chairs and couches to sit on as you wait for your appointment, and there are at least 5 separate offices with frosted over windows for people who want to have a private consultation with one of the bank staff to set up accounts, etc. Two beautiful art pieces on the wall caught my attention. They had descriptions of the artist on the side kind of like you would see in a gallery. It was a nice touch. There are still several blank walls that would be very much spruced up by other visual art. I think art makes corporate places like banks feel less sterile and more human. In any case, fantastic impression of this branch of BOA today. Mostly thanks to Yessenia!

If I can give 0 star I will give 0 , The manager never…read morehelpful every time I go in this bank ! Slow service , and ask you wait 1 hours

Firstly, I don't understand how this bank is rated so low. I have been banking here for at least…read more10 years (when it was One West Bank) and all my experiences and transactions have always been positive. My go-to person is Jasmine S. - she is knowledgeable, intelligent, quick, patient and friendly. She is a multi-tasker for sure. This bank always offers the best CD promo rates compared to all the others around. I highly recommend this bank business.

Worst bank I have ever seen . Poor customer relation service .. I sent 3 messages .. no response …read more. the branches function with no clues from the head quarter .. low security level of banking .. they hacked my account and yet to do something about it .. they owe me refund and almost one month passed either no refund returned ..

This is a small newer branch it has a drive Up ATM / vestibule with ATMs that allows access after…read morehours by using ATM card or mobile wallet. It has an Amazon pick up locker. Parking is shared with other businesses in the center. I have not gone in to the branch in some time so I can't speak to staff.

Idle-Free Zone for the drive thru ATM is a bold move considering the rise of jugging. It's an…read moreunderstandable sentiment because of the fumes coming from most cars and because of how close the drive thru ATM is to the front entrance of the bank but it's seriously something to rethink.

I walked in Saturday morning at around 11 AM to get help on a concern of possible fraud on a…read morechecking account and to send a wire. Received immediate attention from a very nice guy who treating me very well. I was at the Chase Bank in Glendora on the north east corner of lone Hill and Route 66.

I have never waited so long in line to have a check cashed. I was here with my impatient 2 year old…read moreand I needed specific bills or I would have just used the ATM. There were several employees walking around the branch saying hello and asking us if we had questions. My question is can we get more tellers? I don't need people telling me hi I need quicker service. This is crazy I spent Over 30 mins in line with only 5 people ahead of me I don't get what is taking so long

Our Company has banked with CBB when they were still called Chino Valley Bank, so basically since…read morethe 80's. We use them because their convenient. Their quality of service is dependent on which employee you deal with. The manger, Eddie, she's a grouch, and I try to avoid her and I look forward to her retiring. Rachel is very sweet and helpful. The rest of the employees are fair, not necessarily good or bad. It's very convenient to our location so we'll probably never switch but if it wasn't, would have left years ago to somewhere where they appreciate our business.

I came with my sister to cash a large check and the lady that was helping was really rude. It was a…read morelarge check and she said she had to start her verification process which was fine, then she said the other office that needs to complete verification is on lunch and they will be back in 10 minutes, you can wait or go else where! Such a rude person, she seemed like she hated her job. Then I said that's rude the way you said that and she said well you were rude to me so......(with her hands out). I would never come back here with customer service like her