The girl that help me was very nice and help me with all I needed, definitely going back to her...read more

Avoid renting here at all costs. Rented a car here for less than 24 hours and they charged me for 3…read moredays which was almost $400 more. Haven't gotten a refund either until I called the FOURTH time. They said to call my bank but the bank said enterprise just processed 3 minutes after speaking to them. If you want to be scammed, go here

I had to take my car for repairs after an accident and needed a rental…read more for a week. Metro Rent A Car was the best choice! Their service and attentiveness was top notch. I was picked up and dropped off from the auto body shop by Metro's staff. I was given my first choice for rental and all their car were brand new! Go here for a rental car, without hesitation!

When my car broke down while at work, I gave these guys a call. They picked me up in a matter of…read morefew minutes, got me in a car. The car was clean, no complaints there. The staff was really nice and friendly. No BS here. When i returned the car, they gave me a ride back to my office too. I'm gonna come back next time i need a rental. thanks metro :)

Poor service from the staff. Be careful getting the weekly-rate if you're not going to keep the car…read morefor that long. I rented a car for two days and they charged me for a full week. They told me that was the cheapest price available, and I'd pay more overall if they switched to the full daily rate. That was obviously not true. You have to call 1-800-654-4173 and wait about an hour to get a hold of a representative but they are way more helpful than the people at the counter.

Everything! The worse service ever. Please do not rent with…read morethese people. When you reserve a rental everything seems to go fine, once you ask for any other service they won't listen to you

I can not say enough about Emma! She is one of the sweetest people I've met. She will make sure you…read moreleave happy. She should run a course on customer service. She was recommended to me and now I know why. I will only come back here if I need a rental. Please ask for her and be nice! Thank you Emma for all of your help.

Went here yesterday to trade in a car due to needing maintenance and was helped by Colton, this…read moreemployee was the best and fastest to get me on my way in less than 15 minutes. All the while being friendly, informative and professional all at the same time. Thank you

My son and I wanted and needed to rent a car for our mini trip that was coming up from the 6th of…read morethis month until the 8th. We didn't want to risk a 2 hour drive to Santa Barbara and take his car, being a 2015 Toyota Prius and mine even older than his. We decided to stop by at this Avis rent a car and see what were our options like?? As we walked in, 2 employees approached us and wanted to know how they can be some sort of an asset and help to us. I believe one's name was Tony and can't remember the other guy's name. They were both polite & trying their best to help us. We were there on the 2nd of April around 4pm. They showed us a few cars that didn't meet our expectations since 2 of them were Mazda CX50 intermediate SUV, and for 3 days $193.64 not counting the hidden fees such as tax, insurance and the rest. The other car that they showed us was a Hyundai Venue $160.00. Both cars were EXPENSIVE for our budget. The place from outside was not clean, was dusty and needed a good sweep & a wash with a hose. Inside on the other hand was pretty much clean. It's a very small lot that can fit up to 10 cars. Not a lot of cars to choose from except SUV's! So we took the chance/risk and stayed with my son's car and drove all the way to Santa Barbara and back.

Horrible service. Rude employee, dirty place, it is a franchised owned Avis. Took forever to get…read moreservice and had to wait for almost 1 hour even with a reservation. Beware!

I had an excellent experience renting the Cadillac Escalade. The vehicle was spotless,…read morewell-maintained, and truly lived up to its luxury reputation. It drove smoothly, had plenty of power, and offered a very comfortable ride for both short trips and long drives. The interior was spacious and elegant, with premium features that made the entire experience feel first-class. I would absolutely rent an Escalade again and highly recommend it to anyone looking for comfort, space, and luxury in a rental vehicle.

Great experience! Super attentive, clean cars, owner responds quickly . 100 percent recommendread more

Ignacio & Jack Thank you, Thank you, Thank you for your…read morehighly exceptional & compassionate service in helping my disabled husband to be able to drive in a comfortable & amazing vehicle for a trip out of town. Everything you did meant so much!!! Thank you again!! You guys are great!!!

This place is a horrible car rental location. When I returned the car, they claimed it smelled like…read moresmoke, even though I never smoked in it. They told me to have it professionally cleaned, so I paid for a full interior detail. After I brought it back, they inspected the vehicle, told me everything was fine, and said I would only be charged a late fee because I was about three hours late--not an additional full day's rental. The next day, they completely changed their story. They charged me for an extra full day of rental anyway and claimed the car still smelled like smoke. That directly contradicted what they told me after inspecting it. It feels like they were just looking for a reason to charge me more. I paid for a professional detail to address their concern, relied on what they told me, and then they went back on their word. Very disappointing experience, and I would not rent from this location again.

No no No Do not go to this horrible place…read more Very Disappointed No car no service Order a car Talk 3 times to make they have the car Came to pick up the car after doing all paperwork we found out they don't have the car what we got promised Instead old KIA. Not even enough room for staff Stay away they don't care Use somewhere else

I needed a rental so I came here to get a car since it's the closest. The staff Kiersten and Jake…read morewere really nice, but that's the only good thing I can say about this place. They have no cars at all so might as well save yourself the trouble and go to the other Enterprise nearby on Oxnard because that's where they ended up sending me. They can take you there in their own van and set everything up for you but why go through all of that. This location should just be for drop offs that's it. I even made a reservation for a Toyota and they still didn't have the car. What's the point of doing that beforehand to save time. I do not recommend renting from here.

Talk about making a bad situation SO much better! This location works with Sunrise Ford to…read moreaccommodate customer rentals, when vehicles are going to be serviced for a lengthy amount of time & boy mine is! Took my car into Ford in November & long story short there were a number of things wrong which needed to be fixed. I was put in a rental, for what I thought would be a week.... The rental was then extended for multiple weeks due to back orders on parts & the rental I was in was not going to work for a holiday trip to Mammoth. This location did not have a 4WD so the dealer authorized me to take the original rental back & pick up a 4WD at BUR, which I did on 12/24. I asked for the rental for 3 weeks, but the dealer never pulled the contract from the airport so last week my car started being charged for the rental. $7k later & a phone call from Tiffany at this location & we found out the dealer was extending the ORIGINAL contract & not the larger vehicle. Long call with Tiffany yesterday & a pop in today & she had EVERYTHING handled! She even allowed me to swap vehicles and put me in a super clean Ford Explorer (the airport car was super dirty). She ensured me the rental would be fully covered (looks like until the middle to end of Feb) and ensured all the charges on my card would be reversed! Tiffany listened to me on the phone & was nothing but uber accommodating! She deserves a medal for working this out for me! STELLAR customer service!

These reviews are overwhelmingly negative for good reason…read more I rented a car for two weeks, and selected a hybrid specifically. I paid for the Intermediate vehicle option rather than the base vehicle specifically so I could save on gas. When I arrived, not only was the car I selected unavailable, but NO hybrids were even on the lot. They assigned me another intermediate car, and assured me they'd call me when the hybrid arrived at the end of that same day. It has now been a week and they have not called once. I have called them, though. The branch manager assured me she would find a hybrid from another Hertz location. That was four days ago.

Ask for Edwin. He made the whole process smooth and stress-free, and even hooked us up with exactly…read morewhat we needed. Our full-size Nissan rode like butter on our out-of-town trip -- no issues, just comfort the whole way. If you're booking and want premium service, ask for Edwin.

Was actually impressed with their service. Gave me a great clean car and the process was very easy…read more Highly recommended.