The staff is great and accommodating. The car selection is extremely limited. The first car had a…read moredead battery, and I had to call AAA. The tech advised me to switch out the rental, saying it would likely die again. Enterprise isn't open on Sundays. I called on Mon and was assured I could swap cars. There was only 1 car available. At first, I was told I'd be charged for gas, since I didn't fill the tank, but I reminded them that I didn't want to turn off the car at a gas station, for fear it wouldn't start. I'd used less than 1/4 tank of gas. They understood, and I wasn't charged. The second car had something wrong with the trunk, but they were able to adjust it. It had a little less than a half tank of gas. I don't think the cars are thoroughly cleaned between rentals, but the staff does their best to deal with what they have. The staff deserves a 5 and the cars a 3, thus a 4-star rating.

Avoid renting here at all costs. Rented a car here for less than 24 hours and they charged me for 3…read moredays which was almost $400 more. Haven't gotten a refund either until I called the FOURTH time. They said to call my bank but the bank said enterprise just processed 3 minutes after speaking to them. If you want to be scammed, go here

I had to take my car for repairs after an accident and needed a rental…read more for a week. Metro Rent A Car was the best choice! Their service and attentiveness was top notch. I was picked up and dropped off from the auto body shop by Metro's staff. I was given my first choice for rental and all their car were brand new! Go here for a rental car, without hesitation!

When my car broke down while at work, I gave these guys a call. They picked me up in a matter of…read morefew minutes, got me in a car. The car was clean, no complaints there. The staff was really nice and friendly. No BS here. When i returned the car, they gave me a ride back to my office too. I'm gonna come back next time i need a rental. thanks metro :)

Poor service from the staff. Be careful getting the weekly-rate if you're not going to keep the car…read morefor that long. I rented a car for two days and they charged me for a full week. They told me that was the cheapest price available, and I'd pay more overall if they switched to the full daily rate. That was obviously not true. You have to call 1-800-654-4173 and wait about an hour to get a hold of a representative but they are way more helpful than the people at the counter.

Everything! The worse service ever. Please do not rent with…read morethese people. When you reserve a rental everything seems to go fine, once you ask for any other service they won't listen to you

My son and I are planning to take a road trip to "Hearst Castle". With that being said, knowing…read morethat it's a long 5 and a half hour trip from Studio City to the Castle, we had to be smart about it and go with a rental. We walked into the lot today around 11am, and as we were looking around for few cars, 3 stood out. Prius, a Ford, and couple of SUVs. As we were in the process of looking, 2 employees approached us and wanted to know how can they be some assistance to us? At the moment we said, we need like 7 to 10 more minutes. They said, we will be right here, when you are ready. No rush at all. Which we both loved! After scoping out the place, we approached one of the employees and wanted to see the Prius. The car itself looked very nice and clean. From inside and outside. We moved to the next car and got the same feeling. Unfortunately, prices were a tad expensive. Lot was a decent standard size. Could fit about at least 20-25 cars..easy. The employees were not pushy nor were they forceful to rent us a car. The waiting area looked nice and very clean and so did the lot. We told them we will think a bit more, and will definitely come back to this location. I hope my 5 star review will make a BIG difference next to all the other 1 star negative, bad reviews! Enterprise, YOU ROCK!!! Thank you employees at Enterprise, and management, for your help, dedication and loyalty for all those years...we have rented a car from them twice in the past. They never disappoint.

I can not say enough about Emma! She is one of the sweetest people I've met. She will make sure you…read moreleave happy. She should run a course on customer service. She was recommended to me and now I know why. I will only come back here if I need a rental. Please ask for her and be nice! Thank you Emma for all of your help.

My son and I wanted and needed to rent a car for our mini trip that was coming up from the 6th of…read morethis month until the 8th. We didn't want to risk a 2 hour drive to Santa Barbara and take his car, being a 2015 Toyota Prius and mine even older than his. We decided to stop by at this Avis rent a car and see what were our options like?? As we walked in, 2 employees approached us and wanted to know how they can be some sort of an asset and help to us. I believe one's name was Tony and can't remember the other guy's name. They were both polite & trying their best to help us. We were there on the 2nd of April around 4pm. They showed us a few cars that didn't meet our expectations since 2 of them were Mazda CX50 intermediate SUV, and for 3 days $193.64 not counting the hidden fees such as tax, insurance and the rest. The other car that they showed us was a Hyundai Venue $160.00. Both cars were EXPENSIVE for our budget. The place from outside was not clean, was dusty and needed a good sweep & a wash with a hose. Inside on the other hand was pretty much clean. It's a very small lot that can fit up to 10 cars. Not a lot of cars to choose from except SUV's! So we took the chance/risk and stayed with my son's car and drove all the way to Santa Barbara and back.

Horrible service. Rude employee, dirty place, it is a franchised owned Avis. Took forever to get…read moreservice and had to wait for almost 1 hour even with a reservation. Beware!

I had an excellent experience renting the Cadillac Escalade. The vehicle was spotless,…read morewell-maintained, and truly lived up to its luxury reputation. It drove smoothly, had plenty of power, and offered a very comfortable ride for both short trips and long drives. The interior was spacious and elegant, with premium features that made the entire experience feel first-class. I would absolutely rent an Escalade again and highly recommend it to anyone looking for comfort, space, and luxury in a rental vehicle.

Great experience! Super attentive, clean cars, owner responds quickly . 100 percent recommendread more

Ignacio & Jack Thank you, Thank you, Thank you for your…read morehighly exceptional & compassionate service in helping my disabled husband to be able to drive in a comfortable & amazing vehicle for a trip out of town. Everything you did meant so much!!! Thank you again!! You guys are great!!!

Anas was the bee's knees. This guy was so friendly, energetic, and professional. Not trying to…read moreupsell me on any unnecessary insurance stuff. I came in bc my Chevy was at the dealer for repairs. They paid for my rental at Midway, and Anas took care of me, even dropped me off to the dealership after my rental was done (they have a relationship with the dealership) so they took care of me. No complaints, only reviews for Anas's amazing customer service and cool as a cucumber attitude. Better than those Hertz or Enterprise places

I was very disappointed in the customer service that was given today after I dropped off my car…read more After explaining that my mom had received a much lower rate for the same car, the manager Roxanne was dismissive and said there was nothing she could do because it was booked through Costco. When I said that I paid directly to them and not the website she said that was the rate. When I asked for Enterprise number to discuss the issue she told me to GOOGLE IT! I have been a long time customer of that branch and was shocked by her attitude and customer service. I did in fact GOOGLE Enterprise and have made a report.

I needed a rental so I came here to get a car since it's the closest. The staff Kiersten and Jake…read morewere really nice, but that's the only good thing I can say about this place. They have no cars at all so might as well save yourself the trouble and go to the other Enterprise nearby on Oxnard because that's where they ended up sending me. They can take you there in their own van and set everything up for you but why go through all of that. This location should just be for drop offs that's it. I even made a reservation for a Toyota and they still didn't have the car. What's the point of doing that beforehand to save time. I do not recommend renting from here.

DO MOT GO HERE ! Please listen to me ! Hertz hurts real bad ! This guy on the phone got stupid with…read moreme because I was pissed that they messed up our rental ! My fiancé payed online , w we went to pick it up at they didn't have any cars left ! Full sized car is what we payed for and they only had SUVs left ! Are u kidding me do the price went from 200 - 340 for a crap suv ! Are I kidding me? What kind of business is this ? And now on top of it this moron on the phone is telling me not to get pissed ! Pissed ? I'm beyond pissed ! I people have the worst customer service I have ever seen ! It's unheard of to be this horrible of a company and still be in business ! NEVER AGAIN !

These reviews are overwhelmingly negative for good reason…read more I rented a car for two weeks, and selected a hybrid specifically. I paid for the Intermediate vehicle option rather than the base vehicle specifically so I could save on gas. When I arrived, not only was the car I selected unavailable, but NO hybrids were even on the lot. They assigned me another intermediate car, and assured me they'd call me when the hybrid arrived at the end of that same day. It has now been a week and they have not called once. I have called them, though. The branch manager assured me she would find a hybrid from another Hertz location. That was four days ago.

Ask for Edwin. He made the whole process smooth and stress-free, and even hooked us up with exactly…read morewhat we needed. Our full-size Nissan rode like butter on our out-of-town trip -- no issues, just comfort the whole way. If you're booking and want premium service, ask for Edwin.

Was actually impressed with their service. Gave me a great clean car and the process was very easy…read more Highly recommended.