Awful customer service. Extremely disappointing. Their customer service staff member, Terry, was extremely rude to my mother over the phone when she called to ask a question about her bill. He did not listen to her when she repeatedly explained the type of insurance she had. He did not clearly explain her bill, instead, he angrily said, "you can't tell me how much your insurance is supposed to pay," instead of giving a reasonable calm explanation. When she asked to speak with his manager, he once again angrily exclaimed, "I have absolutely no problem with that." Instead of treating a recovering patient with care and patience, he took his day's anger out on her. I work in the healthcare/customer service field and my stomach did back flips when I heard about this interaction. I will never recommend ProSport PT to any friends, family or colleagues. In fact, I will recommend against them as much as I can. read more

Physical therapy at its best! Serena and Kristin are awesome and make sure your experience is effective and pleasant. All of the therapists and assistants are knowledgeable and professional. Everyone at ProSport works together to make sure that all patients are helped when needed. There is a spirit of fun and camaraderie among the staff which is rare in physical therapy situations. read more

Scott Moncrief at ProSport Physical Therapy & Performance is outstanding. Extremely knowledgeable, attentive, and genuinely invested in getting real results. I saw meaningful improvement and felt well cared for throughout. Highly recommend! read more

My therapist was very nice but my 45 minute session was much too easy and did nothing to help with the arthritis in my knee. I realize it was my first time so he wasn't familiar with my situation. My main complaint is that I was charged $500 for the session! Perhaps my fault for not asking in advance regarding the cost, but I've had physical therapy for other issues at several other providers and never encountered such a bill. read more

My therapist was great but they over charged me and have yet to issue a refund. It has been 3 months since my last appointment. Their policy says 6-8 weeks for a refund. 12 weeks later still no refund nor any communication from them despite emails and phone calls. Avoid this place. They are terrible. read more

I have gone to therapy a few times for different injuries. Most recently was for an Achilles tendon issue. My physical therapist was Serena. She is very professional, friendly, And worked wonders on improving my injury. I highly recommend pro sport physical therapy for any physical therapy needs. read more

This place is amazing. I have been coming here for months. Every single person there is great. My pt therapist is Danielle so she is my favorite, but everyone else is great here as well. It's super easy to make appointments. Everyone is so positive throughout your appointment. Definitely recommend to anyone that needs Physical Therapy. read more

I am a local pediatrician and this company came recommended by my colleagues who are pediatric orthopedists (they had a list of several and this was close to my home). The therapy is very good but they have TV screens with adventure sports playing and it was VERY distracting to the point that my son could not tell you one thing they worked over the 2 one hour sessions. I called today and asked if they could turn off the screens for his next appointment and they said they would not. I asked them to ask the manager and left my cell so I can explain how a 9 yo brain functions after school. Perhaps they don't have children or do not mean to cater to the needs of children and parents. I will not go back unless the screens are off. Adolescent boys will never focus and learn how to care for their injury if they can watch sports on TV at every angle with mirrors all-around them reflecting the screens. If you go as an adult I suspect you will get very good therapy. read more

Prosport and more specifically Allie B allowed me to avoid pain management for my neck problem. When I first arrived I had to turn my entire body if I needed to look around. Sleep was miserable and the pain was borderline unbearable at times. Within a few weeks of PT with Allie B the pain was subsiding and I was able to turn my neck again! Even close friends and family noticed the improvement! Allie and the entire prosport team have created a fun and relaxed environment and also a diligent program for people, like myself, to function normally again! Thank you to Allie B and the entire Prosport team! read more

I've been going to ProSport for 7 months now. Right after I found out I had a ruptured ACL and torn meniscus, Allie Bona and her assistant Morgan did an excellent job guiding myself through the pre-surgery rehabilitation and jarring beginning to such a major injury. After surgery they have guided me from no use of my leg to full mobility and moderate strength through a personalized plan, utmost patient care, coaching through such a long recovery process, and instilled a confidence that myself and all patients can get through their injuries. I am biased recommending Allie B and Morgan but I would point anyone to any member of the ProSport Mission Viejo staff in a heartbeat even through COVID, which they have done an amazing job making all patients feel safe throughout. read more

Scott, both Allies, Morgan and Marley take the time to understand and address your needs/concerns. I went in for a foot problem and after several sessions with Allie I was able to get me back up and running (with no pain!). ProSport felt like a little family by the time I wrapped my session. Should I need to go back to PT in the future, it will be with this team. read more

Allie B, April, and Sydney are a great team and have taken great care of me! I would recommend this physical therapy office if you tear your ACL. read more

I just finished 6 weeks of physical therapy at ProSport and am extremely happy and thankful! I feel healed and ready to get back to a full and healthy life. I have needed physical therapy 5 times over the last 25 years for various injuries, and ProSport in my opinion is as good as any of them! I highly recommend them. From the first time I called and then went there, I was treated with helpfulness and friendliness by Yessenia at the front desk. I actually enjoyed working with the therapists, and it was clear that they cared, took the time to listen to my concerns, and had my best interests at heart. My primary therapist, Allie B, was easy to talk with and great to work with, getting me back to full speed in a quick manner. One of the techs who I worked with most of the time, Lindsey, was very upbeat and helpful, keeping me moving and on track doing the exercises correctly. Scott, the director, and Allie A, a senior therapist, were very pleasant and helpful the few times I interacted with them. I am glad my doctor recommended ProSport Physical Therapy. read more

I've been coming to Pro-Sport Physical Therapy (aka G&M Physical Therapists) for over 10 years. All of their skilled therapists have brought me back from 6 spinal surgeries, 2 knee surgeries and one rotator cuff surgery. The mobility I had in all these parts of my body have been brought back to 100% full mobility after the careful and thorough exercises they put me through. I can't thank them enough for all the help they have given me. To this day at the age of 66 years old I DO NOT walk with a walker, crutch or any kind of mobile device and I have to thank Scott, Allie, Morgan and Kimmie for that!!! If you come here I GUARANTEE you'll be in great hands!!! read more

This review pertains to the billing and business practices only. The therapists I worked with, are kind and seem very competent on their field. Back in January 2022, I went for a series of appointments for back pain. The therapy was somewhat helpful, and as we were approaching the end of the first series, I requested that we started focusing on coaching me so I could do the exercises at home. This was met with a somewhat vague, but kind, response along the lines of "Yeah, we could probably do that" but no change was actually made to the program. I opted to continue with parts of the 2nd series of appointments and again requested that we focus on transitioning me to doing the exercises at home, and again the program was not changed. Ultimately I stopped going to appointments here, due to the apparent absence of interest in enabling me to do the exercises at home. Fast forward to today, June 21st, where I receive an invoice for almost 700 dollars. This invoice covers the copays for my visits earlier this year. Arguably, it is my responsibility to remain aware that my copays were not settled, but it still came as a very unpleasant surprise to be billed for something which happened almost 6 months ago. When I reviewed the account statement, I saw that each visit was billed at 300 dollars. In my opinion, that's really expensive and I can't help but wonder if that price, and possible corporate pressure on the therapists to keep the money coming in, was part of the reason there was so little interest in enabling me to do the exercises on my own. read more

Scott Moncrieth and ProSport Physical Therapy in Mission Viejo is clearly the bezt, most qualified and professional physical therapy groups anywhere, I have been referred by different Orthopedic specialists over time, to ProSport Phys Therapy in Mission Viejo and to Scott Moncrieth in particular. My wife and I now go directly to Scott Moncrieth and ProSport directly, before going to the Orthopedic specialist for help understanding where our pain comes from and what to do about it. ProSport always directs treatments that work and that get us back playing golf, tennis, skiing and just living happily. Go to ProSport first!! They are the best and most effective professionals anywhere. read more

Went in for shoulder therapy after surgery. They have friendly, knowledge, and professional staff.

Today was the second time I was there Andrew is outstanding w very positive attitude and very knowledgeable w smiling all the time He working Hands on Morgan also sweet girl and nice She helped me to do excesses All of them they are very hard worker They do use a equipment and make u to do exercises To fixing your problem . Not just waisting your time . I highly recommended. They are very professional. I'm glad I found them . read more

I have been going to ProSport in Mission Viejo after a recent surgery to repair a torn Rotator Cuff. Scott Moncrief and his entire staff have been truly amazing. I highly recommend them for any physical therapy needs that you may have. The level of professionalism and attention to detail is impressive. The facility is clean and the staff is extremely friendly and they encourage you during the often tough visits. Thanks to Scott and his staff I have made a full recovery and I can't be more pleased with my decision to go to ProSport in Mission Viejo!! read more

First and probably only Yelp review, but you need to read this. Two knee surgeries this year. Knee surgery #1 was in June and I started physical therapy with another local company. Healing was slow and there weren't any good days or progress noted. I was referred to Scott and ProSport by a friend and decided to check them out. After a detailed consultation, Scott started me on a routine working on little things, not just movement and strength. Within a couple weeks, knee #1 already felt better, had more movement, and was more stable. About 2 months later came knee surgery #2. Scott and Marli had me working both knees understanding that each were still compromised. The exercises were tough, but the good days started to show up. I could feel my knees getting stronger and more supportive. Fast forward 5 months later, and I couldn't be happier. My knees haven't felt this good in over ten years. Stupid little things don't hurt anymore. The road to recovery is a long, but I definitely would not be where I am today if it wasn't for Scott, Marli, and the staff at ProSport. They are the best. read more

Being a firefighter, I've had my share of work related injuries. Originally came here in January 2019 for a torn calf muscle and had excellent results. Recently had shoulder surgery for a torn labrum and have been receiving treatment and therapy from Allie and Morgan, two of the BEST! After about 8 weeks of therapy, I'm close to returning to full duty. The entire staff is professional and knowledgeable. Every piece of equipment is clean and sanitized after each use and all COVID-19 precautions are taken. Their location is in close proximity for me however, I would travel twice as far to receive their physical therapy treatment. read more

Unfortunately this place is only taking patients that are post-op. No exceptions. Even if you had seen them before - they will not take you or a family member. If you call and are very professional and let them know how much of a bind that puts you in or how disappointing it is, be careful. You will get an "I'm sorry" and then they hang up on you. read more

ProSport has been my daughter's home away from home for the past couple of months since having ACL surgery. Scott is knowledgeable, personable, friendly, and just great at his job. Recovery from an injury can be emotional, physically/mentally draining but I've noticed after PT my daughter's mood is more positive. Thanks to Scott, Riley and Alyssia for being so nice and helping in my daughter's recovery. read more

I brought my 13 year old son in for his shoulder that he hurt during pitching. The PT recommended exercises and showed my son how to do them. When I asked when his next appointment should be, she said that there would not be another appointment. That we were to do the exercises for 8 weeks and then try pitching and if there any problems to go back to his primary doctor. I'm pretty sure that the fact that we had an HMO was the reason she did not want to see us again. I called our doctor and he suspected the same. He referred us to another PT office and we are getting weekly visits and much more detailed care - massage therapy, ultrasound therapy, electrotherapy, and so much more. All with the same insurance and only a copy of $35 for each visit. So it is appalling that the owner commented below, saying that he would only provide care if I pay cash. ProSport: If you don't want to take HMO patients, then don't take them- I can respect that. But don't take a patient and not give them the care they need and expect them to pay cash when they have insurance. read more

I had ACL surgery back in Dec of 2019. PT was prescribed for two months prior to get my knee and surrounding tissues as flexible and strong as possible in preparation for the surgery. Post surgery I had about 5 months of PT. My surgeon had recommended PT Scott Moncrief quite highly. After being treated by and working with Scott and his team I could see why. Pre surgery PT was painful, specifically the knee/leg bending portion. However without this, my surgery would not have been successful. Scott and his assistant Marli were kind but worked me hard (despite my growls and tearing up many of their pillow covers with my teeth). I never felt like they were just "going through the motions". They were very hands on and observant. I could see improvement right up to my surgery. So much so, that when I began PT post surgery, with my knee and leg being so much stronger going in, it made the PT that much easier afterward. I found Scott and his team thoroughly professional and skilled, exceptionally friendly and highly motivated. Their facility, which is now part of Pro Sports PT, is very clean and constantly getting sanitized. Scott gets my highest recommendation for a PT referral. I wouldn't go to anyone else should I ever need PT in the future. read more

I have been going Green&Moncrief physical therapy for my shoulder I want to acknowledge Scott Moncrief and his team for a such wonderful job . Thank you Scott Zohre T read more

These people are amazing , they have helped me bounce back from numerous surgeries over the past six years . Including two total Knee replacements over the last year , one of witch they are helping me recover from at the time of my post . Scott has always been professional, caring and exstrimly knowlegible in his field. He has worked his healing magic on me and is continuing to do so . His staff through the years has always been top notch . His current staff are the best so far Morgan amazing, Marli amazing , and a new commer Lindsay she is eaqualy amazing so kind and all compassionate . They all help in the hard road to recovery witch they make much easier. Thank God for Scott and all his amazing crew magic healing caring people I recommend highly these great pros . Thank you all John kitto . read more

I used Green Physical Therapy about a year ago for a shoulder injury and just finished using them for a calf injury. They are great! Scott and his staff know their stuff. I highly recommend them for any physical therapy needs. read more