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    prostock automotive warehouse

    4.0 (1 review)
    Open 8:00 am - 6:00 pm

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    8 years ago

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    Advance Auto Parts

    Advance Auto Parts

    (18 reviews)

    I'm just a regular person. If I see someone broken down, I help if I can. Unfortunately, that…read moremindset clearly doesn't exist at Advance Auto Parts in Fairview, NJ (175 Broad Ave). After shopping there for many, many years, I came outside to find my vehicle completely dead. Not even a click. I went back in and simply asked if someone could help with a jump--I even had my own cables, and there were company vehicles in the lot. I was flat-out told no. Fine--I understand policies and liability. What I don't understand is the attitude. I was told not to take too long moving my car, as if I was already a problem. I came back before closing to explain I couldn't get a jump box and asked if I could return in the morning. Again--attitude--but I was told it was "fine." The next morning, I returned early with a jump box, only to be told by another employee that he was about to call a tow truck on my car. When I explained the situation, he said he didn't need to speak to anyone and would have it towed anyway. That's not just poor customer service--that's a complete lack of basic decency and communication. I get that I'm just one customer and it may not matter to them, but I won't be back. If this is how they treat people over something this simple, I'd rather take my business anywhere else. If there were an option for zero stars, that's what this location would get.

    I called in advance to see if they could replace my battery and if I needed an appointment. They…read moresaid come in before 5 pm and they would take care of me. I did and they did! Great friendly service. Nice group of guys. Clean organized store with a nice selection of items. Quick and easy battery replacement. Thanks!

    Lee Family Auto Repair

    Lee Family Auto Repair

    (23 reviews)

    SUPER ATTENTIVE and knowledgeable, with TOP NOTCH in service and attentive to detail, Lee Family…read moreAuto Repair hasn't changed their service protocol or their friendly attitude since the last visit for an oil change! They also received a well-deserved recognition from YELP this year -- I can't say enough about their attentiveness and prompt service. I brought in two vehicles to get oil changed (they do not take reservations for oil changes, it is first-come first-served), and both vehicles was done within an hour, even accommodating our tight schedule that we had planned for today! There's a slight price difference of additional $5 to $10 since last we visited; however, the prices are truly reasonable compared to nearby auto garages. I was told that the prices will go up in 2026 so if you haven't changed your oil yet, I would totally go for it before that happens! As per usual, they did more than just the oil change, they checked for pressure and brakes, as well as windshield wiper fluid and gave a once look over to see if there's anything that needs to be addressed right away. They never try to upsell anything and never felt any pressure to do any kind of service with them. What a luxury also to go into a heated lounge upstairs, prepped with Keurig style coffee, and snack and water while you wait. Definitely our family's TO-GO mechanic for sure!!

    I've been going here for a couple years now since I found it. These guys do great work, are…read morereasonable w prices and don't try to scam you with unnecessary repairs. The clientele seems mostly Korean but there's some guys in there who are bilingual and super nice. I'm also partial to their upstairs waiting area. It's so clean and st up like a cute waiting room. There's coffee and snacks and you can watch your car through the large viewing window.

    Autozone - The batteries I got are pretty good staff is friendly I would recommend this place.

    Autozone

    (29 reviews)

    I got some batteries from this company. They are pretty good good staff. I would recommend this…read moreplace anybody looking for auto parts and batteries.

    NEGATIVE STARS IF I COULD. I've had two separate issues at this specific auto zone. They are…read moreincredibly disorganized, nobody knows where anything is, and are very unhelpful. My first issue was when I tried to order a lug nut wrench from them. I placed an order to pick it up and when I got there the employee says that they don't have it in stock and he couldn't even issue me a refund or help me in any way, he simply told me to reach out to AutoZones online help because for some reason the people running the actual autozone couldn't do anything. My next issue was the same thing. I saw online that they had these specific headlights in stock and it said I could pick them up today. This time I didn't order ahead based on my previous experience. I checked around for the headlights, again this place is super disorganized with stuff just thrown everywhere and resealed packages everywhere. I asked for help because this place was such a mess and the woman couldn't help me. I showed her their own website that showed that they did in fact have my item in stock but she simply told me that whatever they have would be sitting in the clutter in front of me and she basically told me she doesn't know. It also doesn't help that people who are supposed to be helping you, don't even speak English. You can only get so far when people just tell you "I don't know" and just mumble to get you out the door because apparently they don't like receiving business. So in short, nobody knows anything here, if you don't know what your looking for they probably won't be able to help you unless your asking for a manager or something so definitely save yourself and don't waste your time here.

    Pep Boys

    Pep Boys

    (197 reviews)

    A very nice guy checked me in, BUT one tire with one nail (which I told them where was the nail) to…read morecheck to see if the tire was repairable or not...took 2 hours plus. Only told me comparable tire will cost $200 +, without telling me why it was not repairable. I asked "so it's really not repairable?" He said punctured every where. Hmmmm I only had 1 nail. So I left. Took the car to elsewhere same day, took 2 mins to tell me it's not repairable: I won't go back to pep boys anymore.

    If I could rate the zero stars I would. I dropped my car off on Monday 9/14. They told me they…read morewouldn't be able to look at it until Wednesday 9/16 so I was already prepared to be without my car for all of Tuesday. Background info: I already knew the problem and it is an easy fix that should have taken about 45 minutes. This was the assistant manager. I was talking to directly when I dropped off my keys. He is the one who tells me my car will be looked at on Wednesday morning. Wednesday comes and they do not reach out to me once. I called them at 1:22 PM and they ask for my information all over again as if they have no idea that my car is sitting there waiting to be looked at. They tell me my car will be looked at right away and that they will call me back. 5 PM comes around and they still haven't called me back so I called them asking them what is going on. They tell me that there's no one certified/qualified to look at my car until Thursday. So at that point I would've been without my car for three nights meanwhile, I'm incurring all these Uber expenses. I'm so disappointed in this experience because I feel like I should have been reached out to by Wednesday morning and told that there is no one qualified to look at my car. So I show up to the Pep Boys in person to get my keys from back at 6 PM and notice my car hasn't moved from the same exact parking spot I left it in on Monday. I don't understand why no one reached out to me and told me no one could look at my car when they had since 8 AM to let me know. In addition to that there are two other Pep Boys in neighboring towns. They could have told me to drop off my car at a different location and I would've been able to do that easily and I wouldn't have had to spend so much money Ubering around. When I'm picking up my keys from them because they haven't looked at my car still, I explained all my frustrations and the same assistant Manager I gave my keys to on Monday is basically saying that there's nothing they can do for me because I am not special. There's eight other cars with owners who have experienced the same exact thing as me, as if that makes the situation any better! If anything that makes it worse. The lack of communication and organization here is atrocious. And the lack of accountability is also equally atrocious. He just looked at me and shrugged his shoulders and was like it can be looked at tomorrow we open at 8 AM, that's when our technician comes and then I followed up with the question, "Well will it be looked at first thing" and he said I can't make any promises so of course I just took my keys back and now have to go somewhere else to repeat this whole process because they have proven themselves to be untrustworthy, unorganized, and awful communicators! Don't go!!!!

    prostock automotive warehouse - autopartssupplies - Updated September 2026

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