I'm just a regular person. If I see someone broken down, I help if I can. Unfortunately, that mindset clearly doesn't exist at Advance Auto Parts in Fairview, NJ (175 Broad Ave). After shopping there for many, many years, I came outside to find my vehicle completely dead. Not even a click. I went back in and simply asked if someone could help with a jump--I even had my own cables, and there were company vehicles in the lot. I was flat-out told no. Fine--I understand policies and liability. What I don't understand is the attitude. I was told not to take too long moving my car, as if I was already a problem. I came back before closing to explain I couldn't get a jump box and asked if I could return in the morning. Again--attitude--but I was told it was "fine." The next morning, I returned early with a jump box, only to be told by another employee that he was about to call a tow truck on my car. When I explained the situation, he said he didn't need to speak to anyone and would have it towed anyway. That's not just poor customer service--that's a complete lack of basic decency and communication. I get that I'm just one customer and it may not matter to them, but I won't be back. If this is how they treat people over something this simple, I'd rather take my business anywhere else. If there were an option for zero stars, that's what this location would get. read more

I called in advance to see if they could replace my battery and if I needed an appointment. They said come in before 5 pm and they would take care of me. I did and they did! Great friendly service. Nice group of guys. Clean organized store with a nice selection of items. Quick and easy battery replacement. Thanks! read more

Advance Auto Parts - Interior - Auto Parts & Supplies Near Me - Fairview, New Jersey

Not sure how a large auto parts place does not have a 24F car battery in stock. Not one? They were very nice. They were prepared to check my old one and install the new one. But alas the cupboard was bare. So 5 for the staff. 0 for the store or whoever does their inventory. Rounded up 3 star review. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Fairview, New Jersey

Selection is good, but their prices are too high. It's good that we have several other options in the area.

I had a great experience here due to the friendly staff member, Zo. I had placed my order online and chose for store pickup. When I came in, Zo, was eager to help me. There was an issue with my order since the items I purchased were not in stock (even though online had it in this store), but that was not an issue. Zo took on my issue and resolved it. Happy ending and pleasant experience. FYI: Plenty of parking since it's located in a shopping center. read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Fairview, New Jersey

See all

called and asked for motorcycle coolant, and I was told that they had motorcycle coolant and when I arrived and I asked for the coolant for the motorcycle, they said have carry motorcycle coolant we can't control the website I said, but I called and you guys said yes, that we have motorcycle coolant, and the person that was helping me ignored what I said read more

Service is excellent here. Justin even took off and installed my new rear wiper. He was very conscientious to make sure he got me the correct size wiper. A real pro. read more

I purchased online a new battery for my car from this store. I have a 2019 Hyundai Accent and paid a total $277.00 for the car battery which includes free installation! They usually do not do battery installations after 5pm, but the store rep was so kind enough to do the installation for me even though it was late. There is also a 4 year warranty on the battery item I purchased. The service at the store was amazing! read more

The guys that were working tonight or so nice o me because I drive to Mercedes and I wanted to trade it in and they were very helpful! I was at the store about 630pm! Very friendly and knowledgeable! Thanks Guys! read more

Super friendly and helpful! Alonso was great. Thank you for the great customer service

Excellent, friendly and fast service. I replaced my battery there today and my tech Isham was so friendly and also had a smile. I would recommend Advance Auto Parts and will return if I need any future service on a battery. read more

Went to change my battery ! And Mo was excellent for his professionalism and his advice !!

Super rude staff members when trying to find out my steering wheel size and purchase a cover. Wouldn't come again.

Great people plenty inventory and Nurish is a professional that makes you feel welcomed

Helpful knowledgable staff and always more then enough people to help. I rarely wait in line at this location. Very often find a great deal on oil and filters! Came here for a headlight and Mitch offered to change it for me. Always a great experience. read more

I don't recommend this Advanced Auto Part especially when they have a Latina Manager that mistreat customers. I purchased a new car battery and tried to return it and she refused to refund my money. All because the way I looked. No other reason , I was very courteous and she had made her mind up as soon as I entered the store. Shame on you Mrs. Vasquez Monta Dahianna. They like to sell but when you have a problem with something that you purchased they think you a crook. read more

You know what bothers me the most about this review? 2-3 years ago, I would've said this is the cleanest, friendliest, stocked up, place to get parts for your car. Now? Forget about it! This place has taken such huge steps backwards, it's pretty pathetic! They are always out of stock on the little stuff you might actually need. Light bulbs, a certain grade of oil, a certain brand oil filter, and sometimes even the a certain wiper size. They always ask if you would want them to order the parts, but what's the point? I need the stuff now. read more

Andrew is an auto wiz thank you so much for your help and amazing customer service, and for the pen