I leased my Sorremto car here. I was treated very well and they worked with me ro get me a very…read more good price. I dealt with Stefan who was an absolute doll. He went above and beyond for me. I highly recommend him if your interested in a KIA.

Came in for oil change and recall service, the customer service team are very friendly and…read morewelcoming. Nice area to sit and wait or the option to get a car for the day if your repairs take longer. However the price for service is insane. They quoted me over $1500 for brakes! They are also not thorough for multi point inspection so be aware. As always be a vigilant educated consumer and you would be ok. They do take appointments and work on time.

We had a 10:30 appointment on Jan 29th salesman confirmed at 9;OO A/M…read more WE DROVE 30 MILES after 40 minutes in the show room salesman told us Legacy was sold I would not recommend this dealership to anyone. 0 stars Dennis Madigan

I used to highly recommend this dealership. Now I would avoid with all costs. I do not trust them…read moreand I felt like I was treated like a fool. They do not value my business. So, I went elsewhere. Others will do the same once they are shown that they are not valued or respected.

Awesome service. Mechanics are knowledgeable and fair…read morepriced. They go the extra mile.

Went to this shop for some work when I came to pick it up I got a surprisingly whopping bill, he…read moreput pricey custom tank fastener parts on I NEVER asked for and had no choice nor say so about but he DID NOT HAVE the rubber grommets in stock anyway saying that all I had to do now was go to Bergen Harley and order the grommets myself? He sold and installed a new $100 plus dollar rear axle with full pop labor charges, (and a used chrome castle nut) by knowingly installing the axle dry and tight without any assembly lube whatsoever an axle that was machined so tight in the wheel and adjusters that it had to be cut back out of the frame before this bike had EVER even been started much less after a flat tire in the middle of nowhere after having actually being driven. I've been a rider, owner, enthusiast wrench since 1965 and never have I ever had to cut a brand new axle axle out of a bike. But wait, there's more... He replaced the trans bearings and resealed the transmission that I carried in that literally then fell out of the frame when I came back and then picked it up to trailer it (instead of paying his guy to trailer it instead) scratching the brand new chrome transmission end cover that I had to replace, all because he never even took the time bolt it in to frame with at least one ten cent nut for safety and yet said nothing about the trans not being secured to my freshly powder coated frame. Then in some rant he even threatened to call Bel Art, the powder coating company I used to powder coat my parts out of pocket with my cash money for my bike to complain about the prices that I payed saying he would put a stop to the public getting powder coating at that price. Which he must have done because Bel Art no longer accepts carry in work. This guy brags about how he alone can only do sheriff department work because nobody else can do what he does that the taxpayers afford to begin with. Doesn't give written estimates prior to repair then does what he wants, or doesn't want, doesn't call for prior authorization or provide timely cost estimates after you leave then hands you a budget busting heavy handed bill instead and then jumps bad at the counter and threatens to keep and lien sale the bike if he doesn't get what he demands when you're handed his bill for your signature after the fact. I ordered, bought and paid for a new axle elsewhere and made two trips to get one after cutting it out of the frame myself and reinstalling another new axle. I replaced the damaged new chrome transmission side cover and replaced that myself too, a transmission by the way that he did not put oil into either, and said nothing.l about it being dry without lubricants. I ordered and payed for the grommets and made two trips to Bergen and removed and replaced the chrome fasteners that should have been installed with the grommets instead of just the fasteners he sold that scratches the powder coated surfaces. I then ordered and bought the OEM factory transmission fasteners he did not have or would you not install nor said anything about as a part of the transmission reseal that he charged parts and labor for including new end bearing after charging over one thousand dollars payment for in cash. These examples weren't a bad day at the shop, these were deliberate by a guy who knows exactly what he's doing and did it anyway. He's covertly and overtly hostile and guilty of highly predatory business practices and gives a bad rep on the indie shops in general with the motoring public and for his part he alone is responsible for the downturn in the local market place for labor and parts rates because of his business ethos and chop shop practice, techniques, and mentality.

This place has the worst customer service. It's actually laughable. They yelled at this guy in the…read moreother line next to me. He didn't even do anything. Lol Won't return.

So I went into advanced auto looking for double side tape I walked up and down the store and the…read morekid behind the counter was very buisy on his phone so I went up to him and asked were the double sided tape is he said it should be by the tape if it's not there then they don't have it. So I walked over we're the body chemicals are and there it was I went up to him and said just to let you know it was but the body stuff he says oh must of pissed him off he said nothing else not even thank you. Your store sucks your employees suck also you don't answer job applications that qualify for the job. I don't understand. Anyway never again. I hope your store goes out of business for your lack of interest in your customers.

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

I have had an exceptional true car buying experience with Brian Barna from Route 23 Auto Mall…read more Like all of you I started my car buying journey online researching. I found my 2024 Ranger Raptor at this dealership. I sent an email late Sunday evening inquiry. I received a very prompt response from Brian the following Monday morning. We exchanged emails and texts throughout the day and had a deal. I filled out a PDF financing application, selected a few dealer installed options, which took a coupe days to receive and install by their service team, and picked up my new 2024 Ranger Raptor on Thursday morning. On Thursday, I had the privilege to meet with Brian in person. He is a knowledgeable, courteous professional! I then signed all the paperwork with the Finance Manager and was done in about 15 minutes. Brian took the time to help me get the Ford App on my phone and walked me through connecting Apple Air Play and all basic features on the vehicle. This was the absolute best modern car buying experience for serious buyers who value their time. I highly recommend with Brian Barna and the Route 23 Ford Auto Mall in Butler, NJ.

Needed four new tires mounted. Had two different pairs of wheels on car but brought it in with the…read moreother two to have a complete set of 4. They for some reason switched out the wheels on the rear that matched the extras I brought instead of putting them on front to make a complete set. Also, they mounted a tire in a wheel that had a crack. Dropped 6psi by the time we got home, flat within hours. Their answer is bring it back to have it switched on another wheel I have, but I have to pay again. How's a tire shop not there to make sure the tire is holding? Couldn't find a spray bottle and some soap and water? I suggest anyone reading to go across the street to etd

This establishment doesn't have the most welcoming environment. The employees are standoffish when…read moreasked questions and their prices are definitely on the high side. Didn't spend much time in there and I certainly won't be going back. RJ

Although I found out myself how dedicated Mike Lucas, owner, is to his public following, I could…read morenot have agreed more with those individuals ahead of me in the surveys listed. Unable to place a new licence plate on my car with all 4 screws, I had wandered about looking for screws and help. By chance, I came upon Auto Parts Source and Mike Lucas. Mike stepped from behind the counter and came to look at my licence dilemma. He made a few visits back to the store to look for the right solution. He discovered that it was a manufacturer's defect that left the back plate of the licence holder unable to accept the licence plate. The time he devoted to a stranger had to be noted. It is refreshing to see Mike's interest in his customers challenges. Kudos to Auto Parts Source and to MIKE LUCAS!

Great place. This mom and pop shop has a wide selection and, in the middle of this coronavirus…read morequarantine, did my transaction completely contactless and curbside. Very friendly staff. Will return for sure!!