William C greeted my mother and me almost as soon as we walked in and came over to us to ask how he…read morecan help. We told him we were looking for something to prevent further rust damage on a car, and he suggested we go outside so he can take a look. Once outside, he examined the damage and discussed a couple of options, noting he didn't want to sell us on something that could be temporary or difficult to use. He brought us back inside, holding the door for us, and showed us the products and meticulously explained how to use them and the process. I very much appreciated his approach with us in not being aggressive and discussing the pros and cons. I felt like he took the time to listen to our concerns and to ask us questions to understand what we wanted. On the way out, he wished my mom a happy Mother's Day. Really great service!

If you need to plug in an check an auto code this location recommends you go somewhere else. At…read morefirst they said the diagnostic tool was broken, the next time they were honest and said owner doesn't want them checking error codes. I drive out of my way to other side of the highway to advance auto. They are always ready to help. Not all autoZones are the same.

This is an update to my previous review…read more I was waiting to hear if my media system was covered. I didn't realize when I bought the car after my 3 year lease, that the warranty was through a third party. They wouldn't cover the media system and the cost that was presented to me to fix would be $1500. Kia first offered to split the difference with me and offered the repair at $750. But that was still too steep for me considering the car was 5 years old already. Kia then offered me an amazing deal on a 2025 K4 which I picked up last night for my first month payment which is actually a few dollars lower than what I was paying for the 2021. Thank you to Roger for working this out for me and thanks to Jacob for being so efficient and professional. This is my families 7th Kia and they definitely insured more repeat visits.

I don't even known where to start with dealing with this dealership. I'm actively going thru a…read moresituation that has not been resolved. I brought a 2022 Tesla Model S. Upon further inspection thru a Tesla service department, the rear armrest isn't functional. The vehicle was towed improperly and needs repair. I tried to cancel the extended warranty and they have yet to contact me. I'm skimming thru this at the moment. I'll come back and do a full complete story. Btw I love the car. To be continued....

We had a 10:30 appointment on Jan 29th salesman confirmed at 9;OO A/M…read more WE DROVE 30 MILES after 40 minutes in the show room salesman told us Legacy was sold I would not recommend this dealership to anyone. 0 stars Dennis Madigan

I used to highly recommend this dealership. Now I would avoid with all costs. I do not trust them…read moreand I felt like I was treated like a fool. They do not value my business. So, I went elsewhere. Others will do the same once they are shown that they are not valued or respected.

Went to this shop for some work when I came to pick it up I got a surprisingly whopping bill, he…read moreput pricey custom tank fastener parts on I NEVER asked for and had no choice nor say so about but he DID NOT HAVE the rubber grommets in stock anyway saying that all I had to do now was go to Bergen Harley and order the grommets myself? He sold and installed a new $100 plus dollar rear axle with full pop labor charges, (and a used chrome castle nut) by knowingly installing the axle dry and tight without any assembly lube whatsoever an axle that was machined so tight in the wheel and adjusters that it had to be cut back out of the frame before this bike had EVER even been started much less after a flat tire in the middle of nowhere after having actually being driven. I've been a rider, owner, enthusiast wrench since 1965 and never have I ever had to cut a brand new axle axle out of a bike. But wait, there's more... He replaced the trans bearings and resealed the transmission that I carried in that literally then fell out of the frame when I came back and then picked it up to trailer it (instead of paying his guy to trailer it instead) scratching the brand new chrome transmission end cover that I had to replace, all because he never even took the time bolt it in to frame with at least one ten cent nut for safety and yet said nothing about the trans not being secured to my freshly powder coated frame. Then in some rant he even threatened to call Bel Art, the powder coating company I used to powder coat my parts out of pocket with my cash money for my bike to complain about the prices that I payed saying he would put a stop to the public getting powder coating at that price. Which he must have done because Bel Art no longer accepts carry in work. This guy brags about how he alone can only do sheriff department work because nobody else can do what he does that the taxpayers afford to begin with. Doesn't give written estimates prior to repair then does what he wants, or doesn't want, doesn't call for prior authorization or provide timely cost estimates after you leave then hands you a budget busting heavy handed bill instead and then jumps bad at the counter and threatens to keep and lien sale the bike if he doesn't get what he demands when you're handed his bill for your signature after the fact. I ordered, bought and paid for a new axle elsewhere and made two trips to get one after cutting it out of the frame myself and reinstalling another new axle. I replaced the damaged new chrome transmission side cover and replaced that myself too, a transmission by the way that he did not put oil into either, and said nothing.l about it being dry without lubricants. I ordered and payed for the grommets and made two trips to Bergen and removed and replaced the chrome fasteners that should have been installed with the grommets instead of just the fasteners he sold that scratches the powder coated surfaces. I then ordered and bought the OEM factory transmission fasteners he did not have or would you not install nor said anything about as a part of the transmission reseal that he charged parts and labor for including new end bearing after charging over one thousand dollars payment for in cash. These examples weren't a bad day at the shop, these were deliberate by a guy who knows exactly what he's doing and did it anyway. He's covertly and overtly hostile and guilty of highly predatory business practices and gives a bad rep on the indie shops in general with the motoring public and for his part he alone is responsible for the downturn in the local market place for labor and parts rates because of his business ethos and chop shop practice, techniques, and mentality.

wouldn't recommend at all!! Gave me zero pricing the whole process was left with a hefty bill. Bike…read morewas returned back filthy covered in grease,stripped bolts,tear in the seat.Curt took zero responsibility for anything. He just wants your money doesn't care about your motorcycle

This place has the worst customer service. It's actually laughable. They yelled at this guy in the…read moreother line next to me. He didn't even do anything. Lol Won't return.

So I went into advanced auto looking for double side tape I walked up and down the store and the…read morekid behind the counter was very buisy on his phone so I went up to him and asked were the double sided tape is he said it should be by the tape if it's not there then they don't have it. So I walked over we're the body chemicals are and there it was I went up to him and said just to let you know it was but the body stuff he says oh must of pissed him off he said nothing else not even thank you. Your store sucks your employees suck also you don't answer job applications that qualify for the job. I don't understand. Anyway never again. I hope your store goes out of business for your lack of interest in your customers.

To be honest i rate a business on how well they do after a mishap (especially as a business owner)…read more I had one bad incident and the service department went above and beyond to fix the issue. Owning a fleet of fords I've purchased from a few dealers. The best purchase was from rt 23 automall looking back. The price time saved and the honesty is impeccable. Biggest praise to Patti in the service department she always has your best interest at heart, she goes above and beyond is super helpful and her attitude and work ethic is contagious. She cares and has a calming and upbeat personality if that makes sense. I'd hire her in a second. And she def is the one that keeps the customers coming back. At least this one. She's proven that she can take care of her customers but most importantly she's honest if she can't squeeze you in because of the schedule she doesn't which is the most important trait in my book. All I want is honesty makes my life and others lives that much easier. Dropped off one of my salt trucks to have a harness for the back up camera replaced she made sure to get it back before the snow came. They have really risen to the occasion and prove they are the leader when it comes to Ford sales and service. Thank you again for all your help Patti. As a small business owner having people you can trust in different industries to handle their part when you need them to step up is the most important and such an integral piece to any small business succeeding and Patti never disappoints. She deserves the praise and recognition. THANK YOU THANK YOU THANK YOU PATTI!!! You've made me a rt 23 automall believer.

The back up camera on my 2015 Ford Escape broke. So I brought it to Route 23 Auto Mall in Butler on…read more23 South & had it Replaced For $650. One year later I got a letter from Ford saying the Camera has a Manufacture DEFECT. So I took the letter to Ford & said I want a REBATE for the $650. Since my camera broke & I had gotten it fix. For $650. They REFUSED!!! So I am here WARNING EVERYONE; DO NOT BUY A CAR FROM BUTLER AUTO MALL on Rt. 23 South in Butler. They DO NOT stand by their products!!! They DO NOT CARE about their CUSTOMERS!!! I am telling Everyone I know about how badly they treat their customers. Pass this on to Everyone that you know so they don't get Screwed Over by them. The Only reason I gave them 1 star is because you can't give them NEGATIVE Stars. I am going to have to Call, E-Mail, and Text the Ford Corporate Company and see what they can do!!! And see if they Really Care about their Customers.

Needed four new tires mounted. Had two different pairs of wheels on car but brought it in with the…read moreother two to have a complete set of 4. They for some reason switched out the wheels on the rear that matched the extras I brought instead of putting them on front to make a complete set. Also, they mounted a tire in a wheel that had a crack. Dropped 6psi by the time we got home, flat within hours. Their answer is bring it back to have it switched on another wheel I have, but I have to pay again. How's a tire shop not there to make sure the tire is holding? Couldn't find a spray bottle and some soap and water? I suggest anyone reading to go across the street to etd

This establishment doesn't have the most welcoming environment. The employees are standoffish when…read moreasked questions and their prices are definitely on the high side. Didn't spend much time in there and I certainly won't be going back. RJ

Although I found out myself how dedicated Mike Lucas, owner, is to his public following, I could…read morenot have agreed more with those individuals ahead of me in the surveys listed. Unable to place a new licence plate on my car with all 4 screws, I had wandered about looking for screws and help. By chance, I came upon Auto Parts Source and Mike Lucas. Mike stepped from behind the counter and came to look at my licence dilemma. He made a few visits back to the store to look for the right solution. He discovered that it was a manufacturer's defect that left the back plate of the licence holder unable to accept the licence plate. The time he devoted to a stranger had to be noted. It is refreshing to see Mike's interest in his customers challenges. Kudos to Auto Parts Source and to MIKE LUCAS!

Great place. This mom and pop shop has a wide selection and, in the middle of this coronavirus…read morequarantine, did my transaction completely contactless and curbside. Very friendly staff. Will return for sure!!

I showed up in the rain with a light out and had it fixed and was on my way in about 10 minutes…read more Couldn't get the bulb out so that's including the guy behind the counter going outside and helping me . Bought a few things here before and always been easy . 5/5 for sure .

Courteous and professional, never had any problems buying parts from this shop. If they're open…read morethey pick up the phone promptly.