I had a mixed experience at Bastone's, where I went (on an old family friend's recommendation) to…read moreget a wheel arch repaired. The positives were that they were able to get me in very quick and were, overall, friendly and professional. I do think they know what they are doing. The major negative was that the final price came out nearly twice the original quote: close to $600 instead of the original $320. This was, I was told, because an additional part had to be sourced and installed. While I was already disappointed in this unexpected cost doubling, the icing on the cake was that I wasn't asked if I wanted to proceed with the repair. I was just informed that the cost had jumped, that the repair was complete, and that I now needed to pay up. This suggested to me that the original assessment of the damage had not been as thorough as it could have been. While a quote is an estimate, not a certainty, it's not good practice for businesses that run on quotes to let customers pay twice what they were originally expecting. In this situation, for instance, I would have appreciated a discount on the unexpected new part. That might have eaten into their profit margin, but it would have guaranteed that I would become a return customer, whereas now, I am not so sure.

My daughter had her 2012 Outback serviced here on January 7th, 2025, to have her radiator replaced…read more They charged $616.21 to replace a $270 radiator that sells for $120 at NAPA. They also wanted to replace the battery for $300, which I declined, and it tested fine elsewhere. Also noted that the hood struts were bad, when they worked fine right before the car was dropped off. Finally, the shroud for the serpentine belt was missing after the radiator was replaced. I have a timestamped picture from when it was dropped off by AAA showing the hood struts operational and the belt shroud in place. It is almost impossible for both hood struts to fail unless someone forced the hood up, breaking the seals, and causing the gas charge to release. I just noticed this now when my daughter visited us this weekend - we are 4/12 hours away - and I serviced her vehicle. She had Bastone inspect her car last September with no issues. This incident makes me question their integrity and will not have her return again. In response to the owner's reply... The hood worked fine when it was dropped off by AAA. We have a picture of it opened. Yes, it now does not stay up, and upon inspection, both strut showed damage as if it was forced open too far. Two struts do not fail simultaneously. The battery was drained because the car was sitting with the 4 ways for two hours on the bridge prior to AAA arriving and during the tow. Her car was not driven for over a month while she was away. She took it to Autozone, who ran a load test and found it to be just fine and only required a charge. I appreciate the reply but disagree... The facts do not add up here.

Worst shop ever. Doesn't listen to their customers.they are bad mechanics.I would suggest never…read morebringing your vehicle to this shop

I'm a return customer to Center Star Auto and let me tell you what a great bunch of people they…read moreare. 1. They are friendly, 2. They are honest, 3. They are fast, 4. They are efficient, 5. They are priced fairly, ...and last, but not least... 6. They are priced fairly! It is great to find a local business that takes pride in their work and gives you the personalized service that each customer needs. They are not a major chain that is impersonal, but a 'mom & pop' business that is not only there for themselves to create a living, but there for the community and their customers. GREAT PLACE...love these guys!!

I have been going to Plum Auto for over 12 years and they are honest, fair, fast and will explain…read moreeverything and give options to a solution. I highly recommend them!

Steve and his team are excellent at what they do. If you are looking for honest and reasonable…read moreservice this is the shop to go to. Steve is a straight up no nonsense kind of guy who will never try to sell you what you don't need

Premium service, quality, value, and customer care on walkin after 2 misfires with your…read morecompetitors. Dustin was a pleasure to do business with!

This is place to take your vehicle! New or old they can service it!…read more If you want a mechanic that will tell the TRUTH and give service for an honest price, these are the guys. Been going here for years with a numerous vehicles, also outstanding work.

Had a great experience with my annual inspection- I trust them and will use going forward!read more

Got my annual PA state inspection here and it was an easy and convenient experience. Called on a…read moreMonday, brought the car in Wednesday morning, and it was ready to go by lunchtime. Inspection cost a little over $60 (we were exempt from the emissions test though). I appreciated the quick and flexible scheduling. Will definitely go back for other services. It's a pretty old-school place but they do take credit cards.

ARS was so incredibly helpful and accommodating when I had to get my car repaired. They were able…read moreto give me a timeline on when I would get an estimate on the vehicle and when repairs would start - they even finished earlier than anticipated. They were communicative of when the car would be ready for pickup and all of the services that were done on the vehicle. Customer service absolutely 10/10! I will not take my car to another repair shop.

I just wanted to say thanks to the folks at ARS for saving my car and helping us deal with the…read moreinsurance company. And all of my questions. It was so covered in silicone spray from another party's negligence it looked like it had been through a dust storm. If you can think of it, that part was covered down to the wheel wells. We thought it would be totaled the damage was so great, but they were able to help us get it right again.

I can't say enough about this place!! I take all of my cars there and always have friendly and…read moreknowledgeable answers and they work quickly to get the work done

Bob is an absolute @$$... he has no customer service skills and even less patience for asking…read morequestions to fully understand repairs. Alex is amazing. Alex communicates easily. Always happy to speak to customers to ensure service requested is met and explain if anything more or less needs to be done. They suggested an alignment... I agreed to it and after told me I also need struts and an axle which means I'd need an alignment all over again. Why wouldn't they tell me that before doing the alignment as I'd have just waited to save a few dollars Tires were cheap and couldn't beat the price but Bob is still a donkey Alex is the only reason there is a star...

Placed a part order on 3/22/24 for my Subaru and have received zero communication after they took…read moremy money. I've left multiple messages and emails and still nada. I've even called and left messages for Alex and zip. Now I'll have to dispute with my credit card company. Beyond annoying.

Michelle G in the service center is rude and smug, and condescending. She wasted our time and gave…read moreus false information about our car. We were strung along by them when they clearly just did not want to help us out. I do not recommend their service center.