my name is shirley dillard i drive a 2014 smart car for two…read morepassion and it was difficult to find a auto shop that could do repairs on the car,so one day i decided to go on line and search for place in longview that could repairs on a smart car,and praise god faith automotive was on the list i called and it has been nothing but excellent respect and excellent service. on monday march 31,2025 had an appointment for an alignment and oil change unfortunately my car being the side it is no alignment could be done, but received an oiled change and fixed my tire that was low do to a nail being in the tire. if there could be a rating higher than five stars i definitely would rate them 10 stars. i pray that god would bless faith automotive located at 3515 west marshall ave longview,texas 75604 to be a successful auto repair shop for many more blessed years to come. as i have always received nothing but respect and excellent service may god bless them and keep them in business a loyal and supportive customer shirley dillard of longview,texas

We were referred by a mutual friend. The service & the engine repair exceeded expectations. Will…read moredefinitely refer to others. 100% satisfied!

Always fast always fair. It takes good care of me every time Ryan is an amazing honest person and…read morewe love everything he represents.

Kept my truck for a week then tried to charge me 2200 for radiator leak. Took it in on a Tuesday…read moreand didn't touch it until the following Monday. Don't bother we these clowns.

fast response, free diagnostics and estimate, friendly, fast service. I highly recommend them!read more

Worked us in quickly and efficiently and got it fixed without any issues! They kept in touch with…read moreus and kept us in the loop.

We have used Premier Auto Repair for our car needs for approximately 3 years. Everytime we've…read moreneeded help with repairs, they have been concerned with our concerns and always discuss parts and labor cost in a clear manner. We have found Mr. Mike, Joe and all the staff extremely understanding and they are very reasonable with pricing. They have worked with us on 3 of our vehicles and we could not be happier with Premier Auto Repair.

I called the week before and made an appointment with Michael and he gave me an appointment for…read moreMonday( today) to bring my car at 0800 when they open. Its a Hyundai Kona. At desk, Joe , took my information. Went to run errands and came back twice to the car shop to check on the status of car and every single time my car has not been worked on, Joe ( help at front desk) kept saying your car is next and will be an hour or so for diagnostic. Here came 13:30 almost 14:00 and my car has not been worked on at all . It sat in their lot for 6 hrs for nothing. All I asked is for clean, clear communication and not feel I was being given the run around when my car was going to be worked on. I even felt this helper at the front desk ( Joe) might have been prejudiced against me being a petite latina woman. Michael was very professional but this Joe person does not have any customer service skills. They may have 5 rating review that is why I took my car there for a diagnostic but a 5 rating review was not my experience today. I lost one day now I have to take another day off and find another location to service my car. I have a busy schedule and this was just not right. And its ok lets say they are a busy shop but communicate clearly. And I asked why did I make an appointment to bring the car in then???? Was given some BS answer.

Excellent service. The Kilgore location is far superior to the one in Longview. Will be backread more

Not only did they get my cars in the next day, but it was cleaner than when I bought it in 2013!…read moreSuch a kind and professional businessman. The work exceeded my expectations and the pricing was better than the other competitors. They want to keep your business so they make it even more affordable to keep bringing it back. Don't hesitate to take your car in, you know it needs a good detail. And if you want to sell your car take it here first!

Walked in to get a tire repair and everyone was friendly and nice. Brought my car back in 5…read moreminutes Great Service!!!!

Great service here by Kenny and Logan... highly recommended!!read more

We purchased a used truck from Orr Preowned three weeks ago. Paul was friendly and easy to deal…read morewith. The dealership said the sunroof would be repaired before we purchased the vehicle. There have been two substantial rains since our purchase and it has an OBVIOUS leak. Now there is water in the floorboard and the passenger side carpet is SOAKED. I have reached out to the dealership to address this and we have received NO HELP or resolution. They have NO intention of taking care of the customer after a sale. You would be better off and wise to AVOID Orr altogether! I DO NOT and WILL NOT recommend these folks!

Terrible service! Stay away from these guys. Heard from others in the waiting room, the same…read morething. Lots of lip service, but not much care for customers--especially if you have an extended warranty. Zero stars, if I could.