A couple of months ago my SUV got hit by a Geico insured driver. When I asked about a recommended shop there where some of the usual suspects, which I've used over the years, like Rebreu, Caliber Collision, etc, but they also mentioned ProTech, so I decided to try them out (reviews where good). I took my car there and the work was outstanding. I'd like to mention that I am a picky individual, so I'm usually looking at the small details, and I was impressed. I had a chance to talk with Marwan, and I understand now why the work they do is excellent, he is very experienced and he is too proud of his work, and the work the shop does, to let anything less than excellent drive out of the shop. Just weeks after I took my car there my son had an accident in the same vehicle, to the point where my insurance was thinking it would be totaled, and clearly I took it to ProTech again. It was bad, most of the front was wreked. When I got the car back it looked better than when I bought the car (I bought it used). With all of the repairs that went into it, everything was perfectly alligned (both front fenders with respect to doors and hood, the hood opens/closes perfectly, front lights with respect to fenders, etc), there where no missing plastic rivets fasteners (I was even missing some even before I took it there for repairs), paint was perfectly done, and everything worked like new. After a couple of days of driving I noticed that when the AC fan was at full speed it would have some vibration, so thinking that it was related to the accident I took it back to Marwan and he himself troubleshooted the problem and then got under the dashboard and fixed it, it turned out to be a small pebble that got into the fan, nothing to do with the repairs done at his shop, and he knew it, but he fixed it. Marwan prides himself on having happy and satisfied customers and this is not a sales pitch. Besides the excellent work that ProTech does, I was really impressed with all of the staff. His daughter runs a VERY professional operation. A few times I called the shop and she told me she would call me back with updates, and she did call me back every single time, I did not have to be calling back like with most businesses that tell you "I'll call you back". She knows everything that is going on with all of the repairs, she is very well organized, she is on top of things at the shop. Marwan's wife is, as others have pointed out, a very sweet lady, very nice. I have to say that I even after the car was done I wanted to hang out at the shop just to hang out with them, they are funny, nice and a great bunch of people. Just to close on this, I want to point out that I NEVER leave reviews, and there are VERY FEW people/businesses that I've recommended in my 50 years of life, and I felt compelled to write something here because I feel it would save others time and grief, you don't have to try any other body shop like I did before ProTech, just take it here. read more

I've been to a lot of body shops in different parts of the country for restoration work and for damage repair. I can't speak to restoration or custom paint work, but for repairs, this place is top tier. It's clean inside and out, they are completely transparent about what they are going to do to fix your car, and their quotes are very competitive. They mark up your car while you're with them so you can see exactly what they are and are not going to address. And it's not just a bunch of hand-waiving, they use colored, wax markers to explicitly show what is and is not going to be worked on. There is a fabulous waiting area to hang out if you need to. They take appointments, so you shouldn't have to wait for very long, if at all. They're very close to an Enterprise if you need a rental and will give you a ride (even though Enterprise will pick you up too). And the location is pretty convenient, right near Lamar and Kramer. I don't talk about the work too much because I don't find that to be a real distinguishing factor in body shops, they're all great at making your car look fantastic, and ProTech is no different. They do have a full guarantee on your satisfaction with their work, but again, it's a pretty poor body shop that can't make a dent disappear like it was never there. I will definitely be trying them out for some restoration/custom work in the future. read more

I recently had my brand new Mercedes vandalized, in San Antonio TX., and needed to find a body shop that would restore my car to its original condition. After looking at a few shops in San Antonio I felt that those shops did not have the personalized service I was looking for. Big chain-shops getting through cars as fast as they could. So after two weeks of research I decided to visit Protech in Ausitn. It took me a few minutes to know that I woould get the personalized service I was looking for and my car would be in the best hands... I WAS RIGHT!! I visited the shop a few times as I wanted to see the progress being made and I was able to see the work that they put into it, which in the end resulted in my car looking the way it did when I took it out of the showroom. I cannot thank Marwan enough for making me feel at ease throughout the three weeks the car was in the shop, but his professionalism, friendly attitude and understanding of my concerns, made this dreadful situation the best possible experience. If you are reading this posting trust me when I tell you that I am the hardest person to please, and when I provide any type of feedback about a product or a service I receive I mean every word I say. Thank you Marwan and even though I think you are a very cool person, I hope I don't need to see you again anytime soon! A.C. read more

Took my car to this shop because of the good rating I saw and it's close to where I live/work as a bonus. I had some clear coat peel off on my 2014 Mustang from an apparent chip in the front bumper. I spoke to Marwan during my initial visit. The place looked extremely busy and he advised to come again the following week. I came back two weeks later, although they were still busy he gladly let me drop off the car and advised it'll be about a week. I call back and the car wasn't quite ready but it was only 4 days in. I get a call to come by two days later to take a look, everything was pretty much done, they even detailed the entire car inside and out which was a nice surprise, very professional. However the paint job was not perfect due to the previous shop I went to the paint had some bubble/specs in it. Marwan was not pleased with the job and advised they would re-do it again at no cost to me. Another week and now the front bumper is perfect! I can't say enough about how nice everyone is at this shop and how well they handled my specific issue. They may be busy at times, but the wait to get the job done right is worth it. This place was fantastic and the price quote was very reasonable. I highly recommend this place to anyone needing paint/body work done. They will get everything perfect 100%. read more

Do NOT come here if its for a Geico claim. While the employees of the shop are all very friendly and want to help you, they are not in control of the process. This shop is ran by Geico and getting the cheapest repairs is the name of the game. when dropping my vehicle off Nick from Geico flat out told me it depends on how much it costs for what type of repairs they would be doing. It doesnt matter what the right way to do the repairs, ts all about cost. Then when the color of my repaired door did not match, i had to argue to get them to fix it. The person who worked at the shop knew it didnt look good, but sadly told me the insurance company would not pay to make it look right. When Nick looked at the glaring difference he told me the difference in colors was there previously (not true, and the other side of the car matched) and that they could not make them match. another problem - i was given an estimate for 4 days and it took 13 and two trips to actually complete the work. This shop may be good if you are not getting a Geico repair done, but do NOT take it here for a geico claim. its your right to take your car elsewhere. do so. read more

I never leave yelp reviews, but I just had to for this body shop! I'm a student and was given a 2004 toyota camry by one of my relatives. The car was previously in an accident and was in pretty bad shape. I had been working on gradually fixing it up. I needed to replace a bumper, tail light and passenger side mirror, among other things but those were the parts I wanted to fix before the end of the year. I started shopping around for estimates and decided to go with Protech because they gave me the best one. I dropped my car off and picked it up within the 2-3 days estimated completion time. The job turned out to be more complicated than expected but I was pleasantly surprised the estimate was still respected! My car was even washed and vaccumed when I picked it up! I can't say enough good things about this shop! The ladies in the office were very friendly and provided excellent customer service. They also had the sweetest dogs in the office. If ever I need body work again, I'm happy and confident to say I know exactly where to go! read more

I came in to have my bumper repaired after getting in an auto accident last week. I had never been here before so I was a little nervous as to what to expect. When my car was complete, they came and picked me up from the rental car place and brought me to the shop. When I saw my car in the lot I didn't think it was mine at first. IT WAS BEAUTIFUL!!! I brought in a dirty, banged up car and sitting there was this freshly cleaned, waxed and repaired car!! The actual repair is stunning. You can't even tell it was ever in an accident. Not only that, but the detail they put into cleaning my car INSIDE AND OUT made a bad situation so much brighter. My car smells new and looks new. Aside from how great my car looks, the staff was so incredibly friendly, helpful and quick with everything. The whole process was seamless and not to mention the cost is VERY reasonable. They cost to repair my vehicle would have been much more anywhere else. Can't thank them enough for all of their hard work! read more

Pro Tech Body Shop truly lives up to its name as a premier destination for automotive care. The moment you walk in, you're greeted by a team of friendly professionals who prioritize the well-being of your vehicle. I can't speak highly enough about the outstanding service I've experienced at Pro Tech Body Shop. They not only excel in repairs and restoration but also in their dedication to customer satisfaction. Their meticulous attention to detail and commitment to quality craftsmanship shine through in every job they undertake. In my opinion, Pro Tech Body Shop is the best in town. Whether it's a minor scratch or a major collision repair, they handle each task with expertise and precision. Their passion for automotive care truly sets them apart from the rest. If you're looking for a body shop that goes above and beyond, look no further than Pro Tech Body Shop. Your car will be in the best hands possible! read more

I would like to share my so many great experiences with Protech , First it happened on a rainy dark night were my BMW slipped on the highway, no one there to help an old man, all of the sudden this guy stopped under the rain and offered to help, he pulled me out ( rescued me )and was about to leave when I asked him to stop and offered him money he refused, I asked about his name he said you can call me Murfy , I asked for his phone number then I knew he owns a body shop. Luckily my car didn't need any repair, but when my daughter hit her car I took it to Protech and Murfy fixed it to look like new and in the promised time. And since its a sport car and needed some under car work and with the joint effort of Protech performance which is next door, the car was in great hands. I thank both of Protech shops for the outstanding work. Thank you again Murfy, thank you Hass read more

I chose ProTech because of all the positive reviews I've read online. I only had one concern, the only bad review I saw was from someone with a GEICO claim like me. I just bought a Nissan 370z and the next day someone backs into my right fender in a parking lot. At first GEICO attempted to deny my claim even though I had witnesses and the guy who hit me admitted to it. So I was very leery of using their services, but knew I probably couldn't get a lifetime warranty and free loaner vehicle anywhere else. The GEICO adjuster was onsite and his estimate was within $50 of one I had gotten the previous day. Both shops estimated it would take 4-5 days to finish, but I got it back in 3. I can't tell anything happened to the damaged spots and the colors are a perfect match. I hope I never have to go through this again, but if I do, I'd use ProTech if it's an option. read more

I can't recommend Pro Tech Body Shop in Austin enough! We had a frustrating issue with wind and sound coming from a window in our vehicle. After taking it to three different shops and the Lexus dealership, none of them could figure out the problem or seemed interested in taking the time to investigate. Pro Tech was a completely different experience. They were honest, helpful, and genuinely cared about resolving the issue. It turned out to be a small fix--a screw needed tightening--and they not only fixed it quickly but also didn't charge us for it! Auto body shops usually make me nervous because I worry about dishonesty and unnecessary charges, but Pro Tech exceeded my expectations. Their willingness to help, honesty, and fair pricing have earned my trust. If you're looking for a reliable and professional auto body shop, Pro Tech is the place to go! read more

Wow! Exceptional service. I am so thankful to Marwan and crew at Protech Body Shop for the superior job they did to fix my car after it was dented and scratched pretty badly from a wreck. The customer service is the best I have experienced from any kind of automotive business. I cannot say enough about how Marwan and staff went above and beyond to make sure that my car was well taken care of. My car was repaired in a very timely manner and, when I picked it up, my car looked better than new! I feel very confident in recommending Protech Body Shop to friends, family and anyone I know and will do so. Thank you so much to Marwan and Protech Body Shop for their outstanding customer service and amazing job they did to fix my car! This shop will definitely be my go-to shop for any future car repair needs of any kind! read more

Marwan is as friendly and accommodating as everyone else here writes. Our brand new car got banged in the back, and ProTech got it looking as good as new, and did it quickly as well. When we picked it up and found a tiny problem (not necessarily ProTech's fault), Marwan went above and beyond the call of duty to fix it, at great inconvenience to himself. He was determined that everything be perfect, and (since this was a new car after all!), we were grateful that he was so wonderful. In the past, I've hated having to deal with body shops, but Marwan put me at ease, and proved himself and his business to be honest and to have integrity -- besides being very good at what they do. I went to them because of their collaboration with Geico, and my husband and I are very satisfied with how smoothly everything went. read more

I took my car here after I had an accident. They gave me an estimated time that my car would be done. Marwan, the owner, let me know that my car would be returned to me brand new and better than it looked before. When I dropped it off, they were very helpful and not only that, their customer service was amazing. I was answered all my questions with very informed answers. They even gave me weekly calls to let me know the progress of my car. Once they were finished they gave me a call and even worked around my schedule. When I got to the shop the process was very simple, and there wasn't any complications. And my car really looked better than ever. I even asked if they gave other services that way I would be able to come back. I highly recommend this place if there is anyone who is iffy about other places. read more

No one can beat ProTech Body Shop. Their work is impeccable and their customer service is top-notch. I brought my car to ProTech on two separate occasions for major body work, and they made my car look brand-new. They were excellent at communicating with me regarding the repair window and went out of their way to make sure I was a satisfied customer. My car was meticulously cared for and detailed before being returned to me. Marwan, the shop owner, knows what he is doing better than most Austin technicians, and that is reflected in his demeanor and professionalism. When you do business with ProTech, you receive quality results with familial warmth. This shop alleviated much of the stress I was feeling over having my car repaired. Thank you, ProTech! I would not go to anyone else in Austin. read more

Bought a used 350z with some minor cosmetic damage to the front bumper. Didn't seem bad when I bought it but it seemed to get worse over the years. After finally reaching my limit and deciding to get it fixed, there was only 1 place that came to mind. I have had several cars that I took to Marwan to get fixed over the years and I was always extremely happy with the results and price. In this case he took a second rate aftermarket bumper, fitted it, fixed the manufacturing defects, painted and mounted it in just a couple days. I couldn't be happier with the work. He even buffed out some scratches in my headlights. Can't wait until I can order the rest of the body kit and get my car back in ProTech Body Shop to get it installed. read more

I had to get my car fixed and Geico picked the place, I do not even know where to begin expressing my appreciation for ProTech Body Shop. They have gone above and beyond with customer service, their work, and professionalism. From my first interaction with Marwan, the owner, to picking up my car. Marwan was amazing, he is so friendly and made sure he explained to me the process and kept me updated on any change. I can say that they are my new favorite place, even if I move to South Austin I will always go back to ProTech Body Shop. The staff is AMAZING, they have outstanding customer service I have never been so pleased with such great service! Thank you so much to Marwan and his staff! My car looks brand new! read more

I couldn't be any more happy with the way my car turned out! It looked brand new when I got it back! (See red Ford Focus in photos) I've been a couple of times due to accidents and I've been taken care of with impeccable service, every time. They are so warm and friendly there. You can tell that they genuinely care about you and your car! The sweet ladies at the front contacted me as soon as my car was done. Marwan, the owner, is so personable! He does a great job communicating on what's needs to be done with your car. Overall, the best decision I made was to let ProTech fix the damages to my car. Hats off to them and two thumbs way up!! read more

Marwan and his team did a fantastic job repairing my brand new (3 month old) BMW X5 M Sport after someone backed into it while it was parked in a parking lot. You can imagine my frustration and disappointment, along with high sensitivity for trying to make the car look brand new again. Marwan repaired several dents/paint scrapes in the bumper, broken taillight and quarter panel damage in FOUR days, and it looks brand new again. I am very pleased with the skill of the work and the commitment to deliver above and beyond in terms of quality and timeliness. I would certainly use the shop again, but I hope I do not have to. read more