I was not planning on leaving a review but I changed my mind. I brought my vehicle here for repairs in January after a hit and run. My car had a large dent in the front driver side fender. After I picked my vehicle up and left the repair shop, I noticed that the door edge guard on the drivers door was completely different than the rest of the door guards and had been placed about 6 inches too high. I also noticed 2 areas that had damage that was not there prior to me dropping the car off. One of the vertical panels next to the drivers door window was significantly chipped with the top layer peeling away. There is also the same chipping on the horizontal panel below the rear driver side window, see photos. Once I brought this to their attention, the door guards were all replaced as well as the vertical panel on the drivers door window. The day before bringing my vehicle in for these repairs, I sent an email addressing the chip on the back driver side door panel. Since I live on the opposite side of town, I wanted to ensure that part was going to be replaced too before bringing my car all the way over there again. I never received a response to my email, so I called and was asked to go ahead and bring the car in so they could see it. But while I was there waiting for the other repairs to be completed, there was no mention of the part I had asked about in my email. I didn't say anything and I just left after the door guards and vertical drivers door window panel were fixed. While the chip is small, it was not there when I dropped the car off and its damage that was not there prior to the car being left with the shop. It's hot in Texas, and eventually that chipping will start getting worse in the heat, and I will be the one that has to replace that part. I also do not appreciate the way that my email was ignored and just swept under the rug. Those are the facts. I hate to leave a negative review, but there's still damage on my car that was done while my car was at this shop. It's damage that I'll eventually have to get repaired myself, whether it's 6 months from now, or 5 years from now. Needless to say, I cannot recommend this business. read more

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I took my 2020 Corolla here for a front bumper fix. They couldn't get it on right and the paint job had fish eyes it. Left wax and polish in the seems of the panels. The guy who worked on it left my car idle. Burning half a tank of gas for some reason. Find somewhere else. You'll spend more than needed to get your car fixed. read more

I don't recommend coming here. If it's not one thing wrong it's another. Good costumer service but the work that was done on my vehicle was rushed with no care about the quality. Had multiple things wrong. They fixed a few issues but for them not to check to see if any parts where faulty before giving me my car is not good. read more

I used these guys on a recommendation. I can not say enough great things. Insurance repair on a headlight for a BMW has a lot of potential for headaches and heartbreaks. None of that happened here. They got my car in on a Monday, dropped me off a the airport, and worked on my behalf with an insurance company that wanted to use a "cheaper" part. Before I responded, Wayne gave me a call and said, "Let me take care of it." He did and got the right part at a fair price. I had my car back on Friday and it was washed. Don't bother looking around. In Texas you have a choice for insurance repair. In Austin, the choice is clear. Austins' Collision and Custom Body Works will treat you right. Stop shopping and let them get to work. read more

Stop what you're doing and go here! Saw another review mentioning exorbitant paint prices, but here is my receipt from paint work on two areas of my Stop what you're doing and go here! Saw another review mentioning exorbitant paint prices, but here is my receipt from paint work on two areas of my car. Not $8000 for sure! They also charge less in labor than other shops. Was so so happy with their work, flexibility, and speed with finishing jobs. read more

Austins' Collision & Custom Body Works - Pricing for my repairs - Body Shops Near Me - Austin, Texas

I had a good service experience recently with this body shop. They were fast and professional, and also worked directly with my insurance company to negotiate the final claim. Hopefully I won't need more bodywork in the future, but I would definitely use them again if I do. read more

Had a great experience here! My girlfriend and I went to a few places in town for a quote on fixing the front bumper after someone backed into us. From the start we had a very thorough inspection and quote with the best price in town. Dropped our car off and got it back in 4 days completely fixed, washed, and detailed! Wayne went above and beyond. Would definitely recommend! read more

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Professional team, fair prices, and extremely efficient! This shop was recommended by a trusted mechanic when I needed a busted mirror on my SUV repaired. I called and Wayne was very responsive, saying they could get me in that day. I was asked to come in to properly assess the damage to get a quote. In less than 10 min, Wayne had the info in their system and found the right replacement part to order. The part came within a couple days and when I took it in again, it was only 10-15 minutes to replace the mirror and I was out the door. Wayne and the team at Austins' Collision made the process seamless and I was impressed by the quick timing and efficiency! I can't recommend them enough and would go here first if I ever need body work/repairs to my car. read more

Excellent job! My service was handled by Patrick and he did a fantastic job you can't tell there was even a dent in the first place. They worked right off my insurance estimate, and even fixed a loose bumper on the other side of my car for free! Highly recommend this shop. read more

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I had an issue with my car and they were able to fix it in a timely manner. Knowledgeable and friendly staff. Thanks to Rodney and Wayne for an amazing job! I would definitely recommend coming here. read more

Wayne & Rodney KNOW THEIR STUFF and are the only people I'll ever TRUST to work on my car. When my beloved car got banged up, they worked directly with the insurance company and took care of all that cr*p. All I had to do was drop off the car, then pick it up when they were done - easy breezy! The work they did on my car was impeccable - I couldn't even tell that I'd been hit, and it was a HECKUVA lot cleaner than when I dropped it off, LOL (thank you, Wayne)! They also know the meaning and importance of a solid, enjoyable customer experience - something that seems lost nowadays. But it's not lost with Wayne and Rodney - they are like great friends who will take the best care of you and your vehicle. They genuinely care, they love what they do, and it shows. Love their service, love their work, love them, and when I win the lottery, I'm buying old cars for them to fix up! You should see the collection of amazing vehicles there - they create incredible works of art from old junky cars. I. Want. All. Of. Them. This place is the whole enchilada, Folks - plus they are friendly as hell and honest, to boot. There is no need to look anywhere else. read more

I've used the service here for two different incidences. It is great. They are quick to newer the phone and very responsive to questions. The work they do is great years later. I'm glad to know I have a great place to go should the unfortunate need to arise. I don't want to have to come back but I know this is where I'll go if I need to. No question in my mind best place for collision after 25 years of driving ( yeah I was a teenager and had my share) read more

I was hit (fender bender) by another vehicle and having never been in an auto accident before, I was stressed and definitely inconvenienced. Of course the other party's insurance is playing hardball so my insurance told me to go ahead and get a repair estimate on my end. These guys came highly recommended from my trustworthy mechanic and they didn't disappoint. Wayne was very communicative and explained not only what his shop would do, but how the entire process that I'm underway with usually goes down. It gave me great piece of mind to know that what I was doing was routine procedure. Wayne took in my car almost immediately and had it back to me in less than 3 days looking pristine and better than before the accident! He even gave me a ride to the rental car facility! Top notch service from top notch local guys. Has earned my repeat business (should I ever need them... hopefully not though)! read more

This shop was recommended to me and I couldn't have had better service and quality form Wayne! He kept me updated on repairs and parts and I got my car a week sooner than was expected. Customer service was exceptional. My car was in perfect condition when I picked it up and was as clean as the day I bought it. Even the inside was spotless. I would highly recommend this shop if you are in need of body repair or paint. A+ read more

I can't say enough good things about this place. I had damage to my car, called one auto body place and they recommended I go to Austin Collision and said they do great work. So I went and passed many others along the way. I'm glad I did! They were so nice and did an excellent job on my car. Fast. We have bad weather in the forecast when I picked up my car and they were moving all the cars inside for protection. I've never written a review anywhere. You can trust them. That means a lot! I'm so appreciative. read more

I cannot sing enough praises for Austins Collision & Custom Body Works. My experience was absolutely phenomenal. Excellent customer service and quality work are at the heart of this establishment. For starters, my husband hit a rat with hooves in my Tacoma and after searching Yelp I had 3 body shops picked out and planned on getting quotes from all 3, like a prudent consumer should. Austins was my second shop and after a thorough assessment from Wayne I knew that there was no need to look any further. Wayne (shop foreman) spent about 10-15 minutes scoping out the damage and actually found additional damage that the 1st shop missed (FYI - if you're interested, my negative review of that shop is listed in my reviews). In addition, Wayne physically touched my truck and was able to assess that a little plastic piece under my head light was still useable and not in need of repair (also missed by first shop), which helped to save money. Austins coordinated with my insurance company and kept me updated along the way. Suprisingly, it was an extensive amount of damage, but was completed rather quickly. After a week I had my truck back, looking like she just rolled off the showroom floor. The paint was pristine and the damage unrecognizable. Not to mention, they washed my truck and the interior of the cab was kept super clean! (Don't you hate it when you have work done and you find grease and dirt on the steering wheel or on the door handle?!) Lastly, one of the clips for a small piece that was repaired broke a couple of weeks later and since their work has a lifetime warranty, Austins replaced the piece for me in a timely fashion. These guys stand by their work! The customer service I experienced at Austins Collision was amazing. I can't say enough good things about Rodney and Wayne. They are two of the nicest, genuine guys and very knowledgeable about body work. If I ever need any work in the future, I feel confident knowing that they'll get the job done right! Thanks, Rodney & Wayne!!! You guys are THE best!!! :) read more

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So turns out the shop completely missed half of the issue. I've been driving around screwing up my tires since the support beam for my tire is bent and the tire is still cracked. So now I have to have it towed to another shop since they completely missed the alignment and the cracked and bent tire. So very disappointed in them for letting me drive off the lot without fully fixing my car. They lost out on even more money but completely ignoring half of the car. read more

Painting prices are exorbitant. Called & asked for an estimate on painting my car. Guy said I'd have to bring it in. I said I know I'd have to bring it in for a *firm* price, but couldn't he give me an *estimate* or a *range*? He said the prices *started* at $8000. I didn't hear the upper end he stated, I was in too much shock from the floor price! For comparison, Alfredo's quoted $2200 and U First $3500 (all 3 estimates for exterior only, not including inside door jambs. read more

Waited in the lobby for over 30 minutes for a quote. The one individual said he didn't know how to give a quote and a man would be back soon to help. No one ever came back and no one checked on us. Don't recommend read more

These guys are unbelievable. Don't go anywhere else. They fixed my rear fender of my 2015 Corvette Stingray. Super friendly and professional. The work was perfect. I had the car back the next morning after dropping it off at 12:30pm the day before. As a bonus I even got a tour of the shop where they showed me the custom car's they are working on. This really made my day. read more

Austins' Collision & Custom Body Works - Body Shops Near Me - Austin, Texas

If you want to deal with friendly and knowledgeable staff who provide expert car repair at reasonable prices, this is the business to choose. They answer the phone - such a treat instead of going through the voicemail maze and when you must leave a message, they respond quickly. They answered all my questions and even offered other useful information regarding my situation about issues I had not even thought to ask. the repair made the car look even better than when it was new!! I hope to never have to have my car repaired again but if I do, I know exactly who I will call. They are worth the drive to the Burleson address. A mechanic I trust recommended them and I am so glad I took his advice read more

I got into another accident and needed some body work done. The front bumper was falling off and something (later I found it was the heat shield that came loose, which Rodney diagnosed) was making a noise underneath my car. I've gotten body work done at other places, but Austin Collision is fast, friendly, less pricey, and honest. They're a local business and treat you like family! I was referred by Autotek, which is my favorite car repair shop and also run by a local family. I'm so glad I found a reliable, honest place to fix my car! read more

I finally have a car I adore, and the money to get some custom work done. Finding a trustworthy auto body shop can be daunting, so let me save you some time. Get your work done here. The Breakdown: - Clean waiting room with comfortable chairs and cool but not cold a/c! Can it be? Why, yes... yes it can! The restroom is spotless too! - I had accent body molding installed (which I surely would have effed up), and Rodney took the time to go over how it should look, and he did a perfect job. - Great price! I like to install things myself when I can, but like I said, I would have jacked this up royally. The price for install was very reasonable! - Great customer service is always a plus, and even though I was only getting basic work done, I was still treated like a valued customer. Also, I wish I got her name, but the woman at the desk was very friendly and polite both over the phone and while I was waiting. - We discussed other work I'd like done, and I was welcomed to come back with any future projects. The Bottom Line: I was spoken to like an adult, I was treated as a valued customer despite only having a small relatively cheap request. The time and accuracy used to install my trim lets me know they treated my car just as delicately as any of the GORGEOUS cars they have in the parking lot. They clearly have a standard of excellence they uphold, and I guarantee I'll be back here in the coming months for my spoiler installation. HIGHLY recommended! read more

Austins' Collision & Custom Body Works - Rodney installed this black three-stripe accent side body molding - Body Shops Near Me - Austin, Texas

These guys are just great! We had some complicated damage to the suspension in our car with multiple parts broken and bent. These guys kept at it and found and fixed all the issues. And, they're super friendly and easy to work with. They handled all the interaction with our insurance once we'd filed the initial claim. Highly recommended. read more

Thank you Austin Collision and Bodywork. Kiki loves her bumper and I love you guys . Best bodywork in Austin, Texas! For me it was same day service. *Bonus* getting to see cherry classic Camaro's, Mercedes and more while I waited Thanks Wayne and gang!! I'm so thrilled I'm posting all over the interwebz :D I won't tell you what I paid, because these guys gotta eat :) ... I will say you won't get a better deal in Austin :D (especially South Austin)!! :D read more

I have had a variety of work completed here from my Company Car to my Classic Cars. You won't find a more knowledgeable, honest and impressive shop to work with. They are top notch which explains why the owner, Rodney Austin and his work has been featured in various magazines. read more

Hands down, the best body shop in Austin! Excellent work by Wayne, Rodney and the rest of the crew! No corners are cut when it comes to repairs, on top of that fast turnaround. Dropped off my wife's Lexus RC-F for front end damage on a Thursday afternoon. Wayne called me that following Monday, informed me he had an insurance adjuster out to inspect the car, will be complete and ready to pick up that same Friday! Picked up the car and wow! Looks like nothing ever happened. Please don't settle for any insurance recommended body shops, let the professionals at Austins' Collision and Custom Bodyworks take care of your vehicle! If there was one thing I could change, it's not being able to give you guys more than 5 stars! Y'all deserve more stars, keep up the excellent work, thank y'all! read more

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If you need body work on any type of vehicle- this is the place to go. These guys are professionals and they get the job done right. I'm so glad I came to them. read more

I can't say enough about the quality of work done here. Rodney and his crew of professionals made my Corvette look good as new after a vandal gouged the door and roof. He convinced my insurance company to pay for a new carbon fiber roof since the damage was irreparable to the one I had. He also took care of some haze from compound buffing that I didn't notice right away then fixed it quickly after I brought it in. If you care about your car and want it taken care of properly, this is the shop to go to in Austin. Also they are a great bunch of guys to talk to! read more

Austins' Collision & Custom Body Works - Body Shops Near Me - Austin, Texas

Highly recommend these guys. Went above and beyond to make sure I was happy - and I am not an easy customer. World of difference over typical corporate owned chain shops. Wayne and Rodney both were great and very helpful through the whole process. Would definitely recommend. read more

This shop is a class act. I entrusted them to fix hail damage on my 1991 Acura NSX (UGH!). Not only did they do an A+ job bringing the car back to perfection, but they are friendly, responsive, helpful and honest. The ride back and forth from the shop is a little touch that I won't forget. Highly recommend. read more

I hope I never have to go back, because that would mean my car was broken. But if my car WAS broken, I'd definitely go back. My car was rear ended and they fixed it up good as new. Would recommend whole heartedly. read more

After taking my Nissan Juke to a couple of body shops for estimates on getting a rear spoiler installed (and not being happy with these estimates), I gave Austins Collision & Custom Body Works a call for another price comparison. I spoke with Wayne by phone and he told me that I needed to swing by the shop so he can give me a more accurate estimate. Wayne then took a look at my car/part and after explaining how the rear spoiler would be attached he offered to start installation on the spot (which was great because he knew that I had a hard time getting off work during the week). In what seemed like no time at all, Wayne called me out of the waiting area to see how I thought my rear spoiler looked and I couldn't have been more pleased. I would highly recommend Austins Collision because they did an A+ job, the installation was done quickly and all of the employees were friendly and respectful. I'm very happy that Auto Tek referred me here and I would not hesitate to bring my Juke back if it ever needs more body work. read more

My nearly-new Acura was rear-ended recently and rather than go to where the insurance people steered me, I looked up Austin-area body shops with high reviews. Austins Collision rose to the top of my list, and I can see why: fast and accurate estimates, willingness to work through the insurance red tape (making this super easy for me), car returned to me ahead of the promise date, and beautiful workmanship. Highly recommend Rodney, Wayne, and the Austins Collision team for your body shop needs. read more

100% recommend Rodney, Wayne and the team at Austin Collision. I had extreme hail damage after driving through a storm for 10 minutes then getting hit again after we were parked. When we got back to town, I called the dealership and they were indifferent, unpleasant and told me that they could see me in 3 weeks and it would maybe take up to 45 days based on my modest estimate-they hadn't even seen my car (which was preliminary based on what the adjuster first saw). I was not happy with that interaction and decided to shop it out. Within the first 30 seconds on the phone with Rodney I knew things would be great! I went by that afternoon and he had me in the shop two days later. I was on my way out of town and Rodney gave me and my suitcase a ride to the office that morning in the middle of Friday morning Austin rush hour. After having his guys come in and check it out, we found out the damage was way worse than the eye could see and I had nearly 4000 pits on the roof of my car and I needed a new hood! Rodney even caught the fact that my rear hatch taillight needed replacing and we had no idea it was even cracked. His attention to detail is amazing! The damage was far worse than the initial estimate could've even projected. He worked really closely with my adjuster to get the additional supplements needed as the damage kept being uncovered. Kept the process very simple for me and despite all the damage, the fact i needed paint work and a panel of glass replaced and a pit on my windshield fixed, it did not take 45 days. I picked up my car just 4 days after I dropped it off. When I picked up my car it smelled great because it had just been detailed clean by Rodney's grandson and looked wonderful. This is a family affair, folks and they take pride in their shop. You will not be sorry if you go with these guys. They know what it means to do the right thing and treat customers right. There's a reason they've been in business for 30 years. There's a lot to be said for small business--it's all about customer service. Thanks, guys! read more

If your in a wreck or need body work done this is the place to go! Rodney and his crew are awesome ! Thanks for all you've done for my son and I. Love you guys ! read more

These guys are fantastic! I've taken my car there a number of times, and half the time they've been able to remedy the issue fairly quickly. When this has happened, not only did they not charge me, but they refused to let me pay them! I am a woman and, unfortunately, I fit the stereotype of not knowing much about cars. They have never tried to take advantage of my ignorance. For example, about 6 months ago I had them replace the engine shield on my Toyota. I paid them for parts and labor, and all was well. Then, just last week, I accidentally drove over a huge boulder that was hidden in some tall grass. Well, the engine shield was mangled. I didn't know whether I should try to cut off the part that came detached, or whether it could be reattached. I called and they said I could bring it by. Now, by any measure, the damage done was not covered by any warranty (being caused, admittedly, by me). Nonetheless, they got my car into the garage, hoisted it up, removed the damaged engine shield, then called me back to the garage to show me where the rock had dented my air conditioning system. Although my ignorance was obvious, they didn't pressure me to replace the engine shield and they were honest about the fact that the AC system did not need immediate attention. To top it off, they didn't charge me, and when I tried to give them cash, they wouldn't accept it. Rodney and his team are a great group of guys. You don't find people like this every day! read more

Best experience ever. The police officer that came to my accident recommended this place and I'm so glad he did. They the nicest and most professional body shop I've ever been to. They stayed in constant contact and even gave me a ride to the enterprise to get my loaner car. Thank you again Wayne and staff! read more

I was so pleased with the service I received here. Wayne was straightforward and honest about what the best options were for me. Hey even reused some parts that I had instead of charging me for new ones. I wouldn't have known any better either so I appreciated his willingness to save me as much as he could. Ironically, today a truck backed into my car but I wasn't upset knowing I knew exactly where to go to get it fixed up. read more

I purchased a car which had several body issues. A friend recommended this shop to me. I had already been to a few highly rated shops and this was my last stop before selecting one of them to do the work. Rodney and Wayne went way above and beyond to listen to my concerns. I am so happy they are perfectionists like me. As soon as I finished showing them my car, I knew this was the place for me. I picked up my car today and the work was absolutely flawless. I am now happy and proud to drive this car. THANK YOU RODNEY AND WAYNE. read more