Dr Victoria Stocker should not be practicing I left the clinic feeling disappointed and unheard. No…read moretreatment options were offered, and I felt judged rather than supported. The visit felt rushed and lack of empathy for my chronic pain. I'm unsure why I was referred as the experience felt like a waste of time and money. I hope this feedback encourages a reflection on patient care and communication. This was my visit in July 2025 at the Optum Clinic Everett.

My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

A doctor without any knowledge of the benefits of plants for healing is like a carpenter who only…read morehas a hammer. Every once in a while there is a nail and the hammer will work perfectly but for everything else a hammer will not work so well no matter how hard they swing it. This was the first time I have been to a doctor in which I felt like they actually knew what they were talking about. Having a full tool belt makes quit a difference.

Long wait, not very clean looking. The female provider was kind and a good listener, thorough, so…read morethat's great. Hugely disappointing, though, that they're billing me now a month after I already paid in full while I was there. How many senior citizens, and other general public, are paying twice because they're not catching that?

I have bad experience at CHC Broadway. it is the second time I'm coming for the appointment and the…read moredoctor is 60 min behind the schedul. It seems as I don't have my own schedule and I can come back and forth anytime. so angry.

I use their medical and dental and pharmacy services and the staff are great. Docking a star since…read morethe phone tree to talk to the right department is a mess, and also the hand sanitizer dispenser by the front door is either full but broken or empty but functional 90% of the time. Other than that, great one stop health spot. Staff is always super friendly at reception, nurses are too, and if you find the right PCP to match your needs, you'll have a great provider that provides excellent care, listens, and works with you to address your problems.

Only go here if you want to get tortured... this one short Indian lady straight up tortured me,…read morewhen she was brushing my teeth she started brushing my gums for some reason which made them really sore and after she started to floss and as she was doing that she was also hurting my gums alot cuz of the pressure and after the floss she was using the dental scraper which she also doesnt know how to use apparently because she kept cutting my gums to the point they were bleeding and really really sore.... Thank god the doctor came in and saved me from getting tortured further and she knew what she was doing unlike the other lady

One of the best doctor's I've ever been treated by! He's a friendly person who immediately put me…read moreat ease. He listened to my concerns and answered all my questions. He did thurough testing, I feel like he covered all the areas of treatment I need. Everyone in his office is nice and professional. I'm so happy I transferred my care to him!

It kills me to actually have to give him 1 Star, because if I could, I'd give him zero. Dr. Thomas…read moreis by far the most irresponsible physician I have ever met. He has zero bedside manner and shows a complete disregard for a patient's wellbeing. He is incapable of empathy and compassion and that is glaringly obvious thru his interactions with his patients. It baffles me that he is even allowed to see and interact with patients. It will only be a matter of time before this guy is slapped with a malpractice lawsuit. Do yourself a favor and NEVER make an appointment with this "doctor".

I have been under the care of Dr. Randall over 10 years , she is wonderful, dedicated, very easy…read moreto talk to. Her practice is small but she knows her patients by name and remembers you and your history. I don't feel like a number when I go to see her and I trust her in every way to keep me healthy when I have concerns. She is what I consider a real Doctor because if you are super sick she does make house calls. She also is my GrandMothers Doctor and well if you want a Doctor who doesn't rush you and is there to assist you in anyway I recommend Dr. Randall 100%! She is very understanding and helpful! Never a long wait in the office and the office ladies Roxanne and Elizabeth are both very pleasant and easy going. I am greatful I have her as my Doctor!!!

Let me start by stating that I used to work with Dr Rendall, a completely lovely and dedicated…read morewoman. Her clinic is run a bit differently then what you are used too (in a good way) as she has this cool set up where you pay a flat (monthly) fee and can see her as many times as you need. She has other options but that is how most of her patients do it. Seems odd, but for those of us without insurance, it is a much cheaper way of getting (amazing) healthcare when compared to other options.

I can not rave enough about our pediatrician Melissa Horton. As someone who worked in medicine and…read morehad a husband in medicine I have high expectations when it comes to our 15 month old. Dr. Horton has gone above and beyond every time we've seen her. She listens to my concerns and makes sure I know that my opinion about my sons care matters. I adore her and will keep her as fins pediatrician for his whole life if we can! I don't trust very many people with my sons care, but I trust Dr. Horton fully. She is knowledgeable, kind, caring, and takes her time to listen and advocate for my son. Thank you for all you do.

I have had so many issues here iver the past years. I personally have moved my care elsewhere, but…read moremy children still have their mds here and i havent changed their stuff. Today i went in with my child for their appointment. I got asked to show my ID. This 'policy' seems to change between facilities and is frustrating for me. I admit to having made a omment about "this is why i hate our healthcare system", but was not disrespectful to anyone. I showed my id and moved on. After my childs appointment the doctor informed me she couldnt be my childs doctor because I was disrespectful to the staff. I asked for an example as i know i didnt say anything today and i havent been there at all in over a year. I was told there were notes from other interactions as well. As this is the first time i had heard about it, i tried to ask questions. Can you provide me an example of what i have said or done that was disrespectful? What if my husband brings our child from now on? Is it just you or can my child see others here? I was told they couldnt see any of the pediatrics there and even having my husband bring them wouldnt change things. I was not provided any specific examples of what i had done wrong that was so disrespectful they refused to see my child anymore. I asked to speak with a supervisor to understand the concerns. Again i havent been there in over a year and this is rhe first time anyone has mentioned an issue. The supervisor refused to talk to me, but when the doctor came back she said she could see my child but that she was documenting the issue and i would receive a write up. Still confused as to why a general comment on healthcare and asking why they dont look at my picture in their system is concidered disrespectful. After reading some of theses other comment.. i believe there is more issues being these ratings that just the concerns posted here.

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

As of November 2024, no primary care docs here are accepting new patients. Previously a family…read moremember had an appointment here with a new pcp, which took several months to get, and when the appointment finally came, the provider was sick and canceled it- they did not have a replacement appointment available for several more months. My other experience here is with their walk in clinic, they couldn't help the family member I brought here, but the bill was $1000.