Horrific customer service. The lady attended front desk was rude. 2 hour wait and only 2 people…read morewaiting. Newberg needs a new urgent care.

Zero stars My daughter has a work related injury, smashed…read moreboth of her hands at work. She's been out of work for three months her physical therapist still says she's not ready to go back. Recently her other hand began hurting as well. The doctor basically told her that she was faking the pain. She had an MRI. The doctor said well it doesn't show anything so basically she told her that she's a hypochondriac and she needs to go back to work. My daughter's hands hurt so bad that she can't even comb her hair or take a shower. She is not the kind of person who wants to get out of work. She loves her job and she's scared to death to lose it. This doctor should not be a doctor. She was rude. She wouldn't listen. She talked over her. It was the worst experience my daughter's ever had at a doctors's office. I am uncertain why her workplace sends her to urgent care. It seems like a doctor in an office would be better to see than an urgent care doctor. I am very unhappy. I will be going with her to her next appointment. My son-in-law is a physical therapist and we will be getting his opinion on this. The therapist she sees is not my son-in-law, but is in agreement with him about her treatment. This doctor is very rude and has zero concern about her patent . All she wants to do is push her to toward surgery, today she told her to get injections. She's injured you don't get injections so you can go back to work and hurt it again. I question her intelligence. Her first name is Karen.

I am very disappointed with my experience at this center, not because of the medical evaluation…read moreitself, but because of the lack of transparency and communication regarding billing. I was not informed that additional procedures and charges would be added beyond my expected specialist copay. When I contacted billing to explain my concern, the responses focused only on explaining the billing codes and did not address my main issue: that I was not given the information needed to make an informed financial decision before the procedure. What has been most frustrating is the lack of ownership and follow-up from the center. After submitting a formal concern, I did not receive a clear response or explanation, and the charge later reappeared without any communication. Patients deserve transparency, clear communication, and a fair opportunity to understand the financial implications of their care before services are performed. I hope this center improves its process for handling patient concerns.

In the ER with my mom. She has terminal cancer and has been through so much. Her Oncology doctor…read moretold her to go to the ER due to the symptoms she was currently having. This review is for her ER nurse Hannah. She was rude and condescending to my mom when she asked for an ultrasound IV. Instead of honoring what the doctor said she went ahead and dug a needle into her any way. When that didn't work she went and sent other nurses in to try and poke around on her. My mom refused to let them. The nurses rolled their eyes and left the room. ER nurse Hannah should learn some compassion and manner!

My family always receives great care here, and it's usually pretty quick!…read more All of the MDs and PAs we have seen have been fantastic. They are thorough and listen closely, especially when it comes to my children.

Timely, efficient, thorough and thoughtful. I was very pleased with my visit and highly recommend.read more

I'm only giving it three stars to nurses and The upfront gal was very nice. I had an x-ray or…read moreimaging as they call it now taken at the hospital in McMinnville on Friday I believe it was the 17th I have called numerous days and I called again today and they tell me they have not received them after I called the hospital and spoke to the radiology department and they told me they were sent and they'll resend it. It's kind of sad that you have to wait almost a week and then they claim to results are still not in

Would not recommend. The front desk lady should NOT work in healthcare. She cared more about where…read morea garbage can was placed than the fact that i was severely sick and so deyhydrated and couldn't keep anything down my lips were blue and that i needed help. It was poor service she was no help . If you are going to work in healthcare you need to actually give a damn about people. She was short, rude, disrespectful, and completely careless. I don't know what her name was all I know is she wore a rainbow cardigan and was an older lady. I'm not one to go write a bad review , but this is ridiculous. When it comes to people's health and being in healthcare you need to take your job seriously. Her service was a complete joke and she acted like she couldn't care less. Completly disappointing and aggravating.

Went in about 3 pm on a Friday afternoon, got checked-in by the friendly front person, waited about…read more5 minutes and was brought in. All staff were friendly, compassionate and kind. Everything was clean and tidy.

My insurance was denied without even running my card number. The front desk employee didn't take my…read morecard all she said was from behind the glass oh I've seen those cards before and we don't accept that insurance. I have no problems with my providence OBGYN taking my insurance. I also went onto my insurance website and they are listed as accepting my insurance. She told me go to the ER they take all insurances. Excuse me what shouldn't the ER be available to those with an emergency not to be seen for a cold and some meds. I will never step foot into this facility due to the lack of care and simply not doing their job.

I've come here several times for care and have always been treated promptly and with great care…read more Unlike the other Urgent Care in town, this one always has an X-ray technician available and the staff is very friendly and helpful

My roommate Sarah and I were treated very rudely by Debbie Reynolds when we visited. With High BP,…read moreSarah had taken some flu medicine that was interacting with her Rx. Ms Reynolds was slow moving and refused to help us, even though there were breathing issues and my friend started to show signs of possible heart attack, which runs in her family. Even telling Reynolds and other staff, they just said if Sarah needed the ER I should take her there!!!! I couldn't believe it. Looks like the facility has a record of treating people unprofessionally. Ms Reynolds then walked all over shouting out the specifics of Sarah's issues, violating tons of HIPPA laws. Having dealt with BOLI over a work injury a few years ago, I've advised Sarah to contact them to release the video and our statements from her experience there that day. I hope that McMinnville Immediate Health Care management sees these comments and does something! Over a span of 3 years and no changes ...sad.

Excellent care: Nathan Way | Great service, great location…read more I have been here twice this past week and I am incredibly grateful for this place and the people that work here. I've been experiencing chronic hives for about two weeks now with no known cause. They come and go in the morning and night only on my legs. Over the two weeks, I've become more anxious and stressed out because I can't figure out what the cause is (no food allergies, no new detergent or lotions...etc). The first time I walked in, I was pleased with how quickly I was seen and evaluated. I wasn't that satisfied with the first doctor's evaluation at first because she said the same thing the other two advice nurses said prior to this walk-in appointment. I left with no answers but a prescription to manage the hives. Fast forward two days and today I experienced a panic attack while driving. I called my husband to come and pick me up because I knew that I couldn't be behind the wheel. I was shaky, cold, elevated heart rate, anxiety-ridden, dizzy/lightheaded.... it was bad. So he took me to immediate care here again. It was a busy Friday and the staff notified me that it would be a 2hr wait, but it's still much better than going to the ER. It was worth waiting for 1h 30m to be seen by Dr. Nathan Way. He asked me lots of questions and took his time explaining to me what hives are and how my body reacts to stress. I never felt rushed. He was very knowledgeable and had his assistant, who was also the sweetest lady ever, come and read my glucose levels and do an EKG. It really made me feel better to know that we could rule out some potential factors. I ended up leaving with the same prescription as the previous doctor but also with more knowledge that it's likely caused by stress. The staff are very friendly and patient here. They work hard to get everyone in. I would come back here again if I had to. Thank you so much!

Waiting in the exam room for an hour before I decided to just leave ! There was a whopping two…read morepeople In front of me in the waiting room. Do NOT go here you'll sit around miserable and not be seen for a hour or more

Do not use for primary care. It is a bait and switch. I…read morescheduled an annual physical. The first two times I scheduled with Julie Passon at the Wilsonville clinic. Both times, in an email the day before, I had confirmations with an entirely different provider, a man Christian. I had to cancel those because all I wanted was a Pap smear, which I did not want a man to do so. I had to make 3 separate appointments before I got an appointment with a female provider, causing a delay of 2 months. When I arrived for actual healthcare, a Pap smear, physical, or both, I made it clear that I was there for that, but my priority was a Pap smear. I was not given paperwork to fill out my history in the office myself, or beforehand. I told them I was a cash pay patient, had a crowd sharing healthcare plan (CrowdHealth). I made it very clear that I had no insurance and asked what the visit would cost. I told them I wanted to pay before I left and also wanted to know what the cost would be. They said they didn't know, it would depend on what the PA decided to do. The lady at the front desk said there were three different cost possibilities starting at $175, but up to just a few hundred dollars. My wait in the lobby was very brief, because I was right on time, and then an MA weighed me and did my vitals, then placed me in a room. I thought it was strange that she left without telling me to get undressed. After a few minutes, PA Kelly King entered the room. She was very nice. She sat down and informed me that she needed to get a history, and that we would talk about getting an exam later. What? That's literally what I made the appointment for. an exam.I am an ER nurse and I know very well how easy it is to enter data. I placed peoples histories and medication list in the chart for my job, but even a I placed peoples histories and medication list in the chart for my job, but even an MA can do that. Since when is it impossible to do an exam on the patient when doing their history? Anytime somebody is getting a physical there's going to be a history taken as well. I could've filled out my own history, family history and medications. That is all she spent time on, asking about these 3. No exam. That is data entry and not something a PA needs to do while a patient in the room. I did not book a data entry appointment. PA King said mid appointment she would not address any other health concerns within an annual physical this appointment. She said I would have to come back. What an idiotic process. I had recent blood work 4 months ago with LabCorp that I tried to show her. She did not want to see it. I offered to send these records of my recent labs to the office, and she said the front desk would take care of it afterward. When escorted out to the front desk, they wanted me to sign a release of records, even though I said I could print them and bring them in. I waited 25 min in the lobby while the reception staff said they still could not tell me the cost of my visit, because PA King had not entered the diagnostic codes, then that the bill was very high and I should wait and go home until they fix it. I explained before, and after I wanted same day cost & to pay. Then this morning I got an email that my bill was $726, all to be questioned by a PA about information I could've literally entered myself online. My Pap smear was converted to a data entry visit. What other industry do they absolutely refuse to tell you what something is going to cost beforehand, or afterward? In what other industry do you book an appointment for a product A, then get given product B, then they still won't tell you the cost? Healthcare is a total scam. This is coming from an experienced nurse, someone who's practiced medicine for 31 years as an ER nurse. In what insane world should a PA be able to charge $726 for 15 minutes worth of data entry basic work? That's $2904 per hour for just one PA out of several in that clinic. This was a scam, and I did not get the product that I directly asked for at the front desk, made appt. for, nor any transparency in the cost.

Scheduled an appointment and showed up, but then was told my insurance wasn't accepted through this…read morecompany. I've been to a zoom care in the last year.... also I had to take photos of my insurance card to make the appointment and it never said it was improper insurance or any identifiers showing me my insurance wasn't accepted here. Waste of my time for being sick a week.

Went in for X-ray for pneumonia diagnosis- waited a minute or two - was X-rayed and received…read moreresults same day and was able to pick up prescription the next day - so easy

I went here for a mammogram. I'm not sure why my doctor has me go to Canby when I live in Gladstone…read morebut that's ok. It was an easy drive there. Plenty of parking, easy check in. I got there early and they got me in a little late. The imaging was pretty painless though and I was out pretty quickly. I haven't paid my copay yet. I had a good visit there though. The place seemed clean and almost new.