I'll start by saying, I have been to AMS Urgent care a handful of times and have always had a great…read moreexperience with the front desk staff. They are professional and kind. My most recent trips I worked with Doctor Elizabath Clawson and she has spoiled the experience for me. I likely will not be returning again. I went in, knowing what was wrong with me and looking for a urinalysis to confirm so I could be medicated. Before the testing was even complete the Doctor, rather matter of fact, diagnosed me with two things that were completely outlandish. Once the 1st round of testing came back she was confirmed to be wrong. Then she again diagnosed me with another issue that was outlandish and urged me to go to the ER. Days later testing came back and what I knew to be the issue was the issue. If I hadn't met her one time previously and learned how she behaved I would have been scared to death and in tears. A doctor is supposed to be supportive with the goal of achieving care rather than the goal of sparking fear and diagnosing with no solid facts or evidence. She told me I was pregnant before a test was even complete. I was not pregnant and that shouldn't be the go to prognosis when a woman is in pain.

AMS is my go-to urgent care clinic. Everyone there is super nice and friendly. The doctors and…read morePA's are very thorough, knowledgeable and helpful. I recommend going to them before the ER if it's not a life threatening condition and you want to be seen in a timely manner.

Everything went well. I have now used all services of This…read morelocation several times and a have been very satisfied each time. The wait has never been close to as long as they quote, the staff seem to treat with care but are not shy about asking probing questions to get the Most accurate assessment of your situation.

Went in for excessive lung congestion. Thought maybe l had…read morePneumonia. Turned out to be Bronchitis. Dr. Laura Johnston was super nice, x-ray technician was nice. This urgent care facility was so Efficient and friendly from check-in to nurses and doctors.

First ever experience here, and I was fatshamed by the doctor, she also didn't check any of my…read moreconcerns with my health. It felt as though I was going to a therapy session and the therapist spits on my shoes and kicks me out, I do not recommend going here unless your prepared to have your mental health decline.

My experience in this clinic Since I arrived I felt lost. I had to go through three doors to get…read moreto the destination I had to get to three different buildings for the three people who made mistakes. Later, when I arrived at the clinic, they did not instruct me in anything, they did not give me a piece of paper that said what I had to do because I had never in my life gone to a drug test. Since I couldn't pee, they told me I had to stay for 3 hours. and I told them that I was going to go to my car to get a chocolate because I hadn't eaten for 8 hours and that my stomach also hurt so I went out and came back and these people told me that I had done something totally horrible for having gone out to grab a chocolate to my car I went to that clinic voluntarily. For a moment I felt imprisoned, this clinic is super irresponsible and... its irresponsibility cost me the job that I was going to have at Walmart, my job. I needed this job. . They treated me like a criminal I felt like the gestapo was trapping me They made me feel totally horrible They took me to a little room and they started telling me that they couldn't give me the test because I had done something super wrong the crotchety The lack of professionalism of this clinic is unheard of. I also had another experience in this clinic in which I left the clinic crying about how the doctor treated me, a true monster. My experience in this clinic was totally horrible and not only that, this clinic affected my life, the life of my children because I am not going to have a job.

It's a great place with great staff. The quality of care is excellent. There are plenty of staff on…read morehand to handle pretty much most non-emergent things. Quick in and out.

This place is low cost and I get it: they see a lot of patients. I introduced myself and wanted to…read morebe called by my first name (easy to say) and the PA kept talking about how he couldn't remember names. Dude, see a psychologist for that. Maybe his former spouse shares my name? I dunno. lol They all seem nice but I thought it was strange. Like how often did he need to even say my name?

I had shoulder surgery on Oct 6th & have to say the moment I checked in to when I got in my car…read moreeverything was exceptional! I believe the person who checked me in was Ang very pleasant & professional with Covid. Then my 1st nurse I believe was Seang very soft spoken kind & helpful & kind. Then my nurse taking vitals was Paige very sweet & professional, reiterated everything to make sure there was no mistakes & I can appreciate that. Unfortunately I don't recall the operating room staffs names they were wonderful making me comfortable. In the recovery are I had Page & another nurse & that nurse also top notch! Highly recommend The Surgery Center & my Dr George Rhyneer

Surgery Center of Alaska employees Valencia and Nancy in the billing department only care about…read moremoney and do not care about people. I wanted to share my experience, hoping that this will help other people not get bullied into paying bills upfront. If you have insurance, which I do, you are not obligated to pay anything except for your deductible. I had unexpected surgery, and it got scheduled at the Surgery Center of Anchorage. I received a call from Nancy in the billing department regarding going over my insurance and payment. She told me the overall total was around $11,000. She then mentioned that I needed to pay the remainder of my deductible, $1,102.58. Then, I needed an additional $2,100.42 for what my insurance does not cover. Let me begin with that, and she had her math right. I told her that my responsibility is just my deductible, and then you can invoice me. I do not pay anything without knowing what I paid for and have a track record. I know my insurance. It is a $1500 deductible with a $3,500 max out of pocket and 80/20. However, this is not a typical guideline for a medical practice to pay upfront. On top of that, she refused to give me an invoice. Why would I hand anyone money blindly with no invoice before the surgery? I called my insurance, and they told me exactly what I thought they would and said I am only responsible for my deductible at this time if they ask for a collection. They are not following the guidelines that they are supposed to. I then called my PCP and explained the issue. She said to try and call back and speak to a manager. If they would not accept just my deductible, we can cancel the surgery with them and schedule it at Alaska Regional (Keep in mind that my surgery was one hour away now). I called back and asked to speak to a manager, waited on hold for almost 10 minutes, and then Valencia Elsberry picked up. I introduced myself and explained the situation and my conversation with Nancy. I also explained that I spoke to my insurance about how I am only responsible for my deductible at this time, and it is required to have an invoice. Valencia's said, "Well, that sounds nice, but that is not how it works here." I was so shocked by her choice of words and her delivery. Highly unprofessional and should not be in a manager role. I understand that they are a private practice, but that does not change that you still need to follow guidelines, and where is the care? Also, I wanted to point out this was my first surgery, and it came a little unexpectedly. They did nothing but stress me out the entire time. How are they in business if this is how they treat people? Looking at the other reviews, I am not the only one with the same experience. So.... that alone shows you this is an ongoing problem. Nancy and Valencia need to be held accountable for treating people and manipulating and bullying people into getting them to pay everything up front, even with insurance. With that said, I called back my PCP, and they canceled it at the Surgery Center of Alaska and scheduled me at Alaska Regional the same day. Alaska regional asked for my insurance information, and that was it! It was simple, stress-free, welcoming, and they took great care of me. I am so glad I stood up and switched. The insurance will take care of everything, and then I will receive an invoice for then I will be responsible for paying. That is the guideline, period. Surgery Center of Alaska only cares about money and does not care about people. However, they ended up losing $11,000. Interesting how that worked out. I have reported this company and hope they get a wide awakening, start caring for people and get a new entire team in the billing department. To anyone out there reading this, thinking about going here, I want you to remember you have the choice on where you go. Also, ALWAYS call your insurance and follow what the guidelines are. Although your insurance company will steer you in the right direction, they will tell you what other places they work. Remember, you have options, and you do not have to go here! If you are going to have surgery, you deserve to be cared for, taken care of, and not have this stress. YOU DESERVE BETTER! Good luck to you all, Alyssa