This is not a safe place for assisted living. No quality assistance and high price. Residents are…read moretold to call the main phone number if they need assistance to go to the bathroom after hours. Very scary. We moved my parent to Manor Lake Hiclient Flat in Woodstock. It's a 5 star hotel compared to the dump at Atria. spare yourself the agony.

Do not I emphasize do not ever put your loved one in assisted-living! All they want is your money…read more They don't provide the care they say they will. My mother fractured her shoulder and got Covid the same week. they raised her rent $4000 and provided no additional care. Nurse "ratchet" doesn't give a damn neither does the administration. When you try to have conversations with the administration, they tell you maybe you take your loved one somewhere else. No empathy. It was a traumatic experience for my mother and all of us. Stay clear stay clear. Stay clear.

All of the Brickmont communities are owned by the same person. All she cares about is money. My mom…read morelived in Brickmont of Acworth for a year and a half. The prices went up considerably during that time. The owner hides behind a computer and rarely responds to concerns. The turnover there and management are horrendous. I am so happy we got my mom out of there.

They don't deserve a 1 star but zero . They were caught abusing & neglecting my father . He lost…read more40lbs since March of 23' and we moved him Sept 23 ". They have been reported to the county , Elder Abuse and Obudsman. The Obudsman rep went out to investigate found my father on the floor and NO ONE was around . A hospice nurse and the representative got him up . She told the hospice nurse she was looking for my father . She said this is the man you're looking for . They are verbally , mentally and physically abusive . Don't let the fancy interior fool you it is not what it seems . BEWARE YOUR FAMILY MEMBER may die due to their incompetence. We also found a duct taped package in the toilet tank .

We moved my mother - in - law to Vitality Living (assisted living side) in Milton about 3 years…read moreago. Everyone where is kind and loving and we feel safe having her there. They have a lot of activites and you can be as involved as you would like. (we have moved her 4 times to different facilities and settled happily here) We are so pleased with her care that I have just reffered a friend over to the memory care unit and they were impressed as well. Go take a tour

When my dad could no longer take care of himself, my brother and I started searching for an…read moreAssisted Living facility. We probably went on over 20 tours around the Alpharetta/Johns Creek/Roswell area. It's an incredibly overwhelming process, especially when the move has to happen fast and from out of state. There were a lot of places out there that were nice, but none that were as welcoming as Vitality. They ensured that I, as the daughter dealing with all this, was ok first, and then they helped walk me through each step. Every single person that works here really loves what they do and wants to be there. That is rare to find, especially in elder care! They are all incredibly communicative, proactive, caring, and genuinely good people. The building is open, bright, and spacious! The rooms are big and bright (also hard to find!). The food is excellent, there are lots of options, and they will even assist you with dietary adjustments. There are a lot of activities, and they highly encourage residents to get involved. My dad is already leading 3 or 4 different spiritual study groups. He really loves it here, and I can rest easy knowing he is being well taken care of. I'm so grateful we found this place!

Love living here. Only here 3 weeks and couldn't be happier. Management is outstanding and the…read moreentire staff in every department is very friendly and informative....and willing to help you with all your needs.

Mom is 87 years old and moved to Cottonwood from out of town. She asked me to go and check it out…read morefor her. I was extremely impressed with the facility and location, but it was the staff that really made my decision. They are thoughtful, and love all of the residents. Mom could not be happier as she is very social and loves the multitude of activities. She does not drive anymore, but has plenty of opportunities to go wherever she needs. Mom has already made many new friends so she is never lonely. She is constantly saying how happy she is and how she wished she had moved here 10 years ago.

I have so many staff members to thank that I'll leave someone out for sure. After just over two…read moreweeks, Rick has become more accustomed to Evergreen, and your excellent staff, Tricia, has played important roles in helping both him and me through this challenging time. Shylonda - welcomed me and my questions early in her tenure with ATC. You get a definite feeling of warmth and receptivity with Shylonda. She seems eager to help individual family member of the residents in her care. Vanessa - spent time with me explaining how the two outstanding bills will be posted. She was easy to talk with and made clear what I can expect. Weekend staff - Toni as well as the person designated to help Rick that day, and the Sunday wellness staff person were helpful, showing what truly seems a calling for this kind of work. When I left, another staff member (male) went over to talk with Rick, making it easier for me to leave. Dwana - We had a nice talk on Sunday about life in Evergreen in general. It was she who suggested that I notify Shylonda of some housekeeping needs for Rick. I don't know if she, and your other staff, have a real idea how important, how comforting such short talks can be to new family members. It truly matters. Toni - I spent most of my staff time with Toni on Sunday. She could tell I was distressed over the evangelical nature of the activity taking up the full common area (not the learning room closer to the patio), as well as the lack of anywhere else for Rick to be for the approximately 90 minutes they were there. I know she will be reaching out to Stephanie, and I am grateful to her for rescuing Rick and me. When I entered Evergreen in the midst of singing and preaching, Rick said, "You rescued me!" Toni understands that we are not Christian, and she took us out to the patio and encouraged Rick to sing some of our Unitarian Universalist hymns. As you know, memory and music are a pretty amazing pair. I deeply appreciate both the initiative she took, and what, I'm sure, will be her follow up with Stephanie. You and I and your staff will continue to communicate often as Rick continues to adjust to Memory Care. I wanted you to know, after some of the bumps that you've worked out for me, how grateful I am. Sincerely, Paula Watson

My mother recently moved from an independent living community to Arbor Terrace Crabapple, based on…read morethe recommendations of several of her peers, her pastor, and my visit to Arbor Terrace. The prep and paperwork went very smoothly and efficiently, so she could move in on about two weeks notice. Also, the staff worked closely with her doctor to make sure all the medical forms were completed in a timely manner. And in the brief time my mom has been there, I am overwhelmed with how wonderful and caring the staff is, and how communicative they are - having a very comprehensive orientation meeting where I get to meet all of the staff leadership, and several of the staff initiating calls and texts to let me know how things are going (I live 3000 miles away in California). It gives me incredible peace of mind knowing my mom is in good hands and actually enjoying her days at Arbor Terrace!

I'll start with the positives - - the physical structure, appearance, and upkeep of the facility…read moreseems excellent. Also, the residents seem warm and friendly. Having said that, both of my now-deceased parents lived at Village Park for years. I don't know the exact figure, but they spent literally hundreds of thousands of dollars on the place (which, remember, builds no equity; it's 100% rent out-the-door). For the Four Seasons Hotel level of price they are charging, one would expect astonishing customer service, but that simply isn't the case. The accounting statements/invoices were very often wrong (and, big surprise, always in the favor of the company, not the tenants). Customer services with respect to follow-through and keeping pledges is quite poor, and the level of insouciance overall is off-the-charts. I didn't want to slam the place when my parents were alive, but now that they're gone, I wanted to make it known to others you should expect to pay Ritz-Carlton prices for Motel 6 service.

My parents were one of the first to move to Village Park when it opened seven years ago (and were…read moreeven featured in the promotional video). At first, it was a well-run facility, but in the past three years, things have gone off the rails. The business office is a hot mess - I've had to check every monthly invoice carefully and, unfortunately, found many errors over the past three years (always in their favor). Once I pointed out these "mistakes," it would take multiple emails and phone calls to correct them. It's a shame that such a beautiful facility can't run well. Staff turnover is rampant, the food quality has declined, and I don't trust the general manager at all to ensure monthly invoices are correct. If we were to do it all over again, my parents (who both passed away in late 2023) would not go to Village Park. For more details be sure to read my brother Tim's review on Village Park as well.

The staff and team go above and beyond to make you loved ones feel at home and comfortable - highly…read morerecommend if you looking to a place for Mom or Dad

We have had an extremely positive experience with our father who has pretty severe dimentia and is…read morenot willing to walk on his own anymore at 89 years old. With the assistance of the care team and their lead of Debbie Baillargeon, he has been in much better care than most during COVID in Georgia and we are very fortunate that Tapestry maintains all the precautions and cares so much for the residents. We can ask for just about anything and they try their best to accommodate. Arrange FaceTime calls special meal treats and extra check ins with our father. Lisa Lewis, the Director is wonderful! I always feel I have someone to talk to and hear back from. We feel we have made a good decision. The facility has two wonderful receptionists that switch off, and do the best job. I have met many great staff members and all seem pleasant and helpful.

My grandmother lived and thrived at this beautiful facility. The building is amazing, but it is…read moretruly the staff who make the difference! I am deeply grateful for the high level of personal attention that was given to her. She made friends and enjoyed many activities - I think her favorite was the live entertainment that came for Wine Down Wednesdays! Her physical and emotional needs were important to every staff member. Simply, everyone - nursing staff, dining staff, concierge, leadership, maintenance, therapist, activity staff, and corporate staff are highly engaged and very caring. Not every day was perfect, but there was always an open door policy and a caring heart. My concerns were always heard and quickly addressed.

Worst place ever for assisted living. They have a lot of amenities but no care for the elderly.read more

I moved my 97 year old mother here in July, after several years of Independent Living with some…read morelimited added personal care services. This was the best thing I could have done, and the the best place for her. The "feel" at Ivy Hall is like a large family. Staff delivers services with warmth and care. The difference in my mother is striking. My out of state children saw a recent picture and exclaimed "she looks 10 years younger than she looked in April". That's what being in the right place can do for our elderly loved ones.

I have been at Magnolia for 2 1/2 years and I have had an overall positive experience. I came in,…read morewheelchair bound and within a year (with therapy) I graduated to a walker and now I am completely independent. I walk and do all the steps every morning and in good weather, I walk outside. I also use the elliptical machine in the fitness room a couple of times a week. The staff have been very kind and the administration has responded to specific concerns of mine and residents as a whole. My book club enjoys coming here monthly for our meetings.

DO NOT EVEN CONSIDER THIS PLACE FOR YOUR LOVED ONE! The staff at Magnolia are incredible at touring…read moreand the sales pitch. But let me tell you, they will not even do the bare minimum that is part of the rental contract because they are always "under-staffed". The weekly cleanings, laundry and sheet changes do not happen regularly if at all! If and when they do clean, it's mediocre at best. The food is inedible. Several occasions they lost our family members medications and spent days trying to locate them while she was left without her diabetic monitors among other crucial medications. And you will be charged a ridiculous amount for a "care plan" and within weeks to months they will do another assessment without any communication and double the monthly care plan, this is how they make their money. Charging lower rent and ridiculous amounts for "care plans" that are bogus and unwarranted. AND, they won't even do the additional items they claim they need assistance with like showering and dressing. and God help your loved one if they push the "panic button" they are given to wear around their neck because they have an emergency, the staff is not coming to help at any type of pace that would be acceptable in a true emergency. I could go on forever about the unscrupulous practices happening in the place. The management team, accounting and care team will not respond to emails and will hide from you in their offices. Absolute incompetence. Stay away, so many other great options in this area of town.