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    Providence Wound Care Center

    5.0 (1 review)

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    2 years ago

    the staff at Wound Care are great particularly the RN Karensa who is exceptionally knowledgeable, professional and understanding?

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    St Patrick Hospital

    St Patrick Hospital

    2.8
    (45 reviews)
    0.4 mi

    To open, I have worked in medicine for the better part of 20 years so I am going to be drawing an…read moreimage of my experience colored with this lingo. First, I'd like to say that Dr. Ludwig and his staff have been derilect at nearly every level of patient continuity-of-care, but especially their ability and timeliness of ANY communication. While I am sure that Dr. Ludwig is an intelligent and very competent physician, the same cannot be said for his staff (not to say they weren't nice, they certainly were, but being nice and be an advocate for your patient are two different things). Starting with Misty (Insurance Auth), who was supposed to work with and keep me informed of my costs and the successive steps to ensure that my insurer received everything they needed for the approval, to the nurse, Sharon (Educator), who was supposed to be following me along the journey to ensure I was meeting specific goals and, of coursse, the collective coordination between she and Misty so that all team members were working toward meeting their patients needs. My first visit was encouraging and each team member explained their roles and what I could expect as they worked together to make the process seamless. On my second visit this coordination between team members was clearly abscent. As months went by I continued to meet or exceed every health goal and training/education goal set before me, but, as I achieved these the further behind my team became with making sure those markers were presented to my insurer so that a pre-apporval deadline was met. Eventually the date came where they wanted to set a surgery date. When I asked about costs, no one had any answers. I was told to call my insurers to ask them, which I did. My primary did not offer coverage, my secondary did. So we set a date. As the date neared I was notified about 2 weeks before that my secondary insurer had not received any of the documentation they needed from my doctor. When I called (and emailed) my care team about this, I was told that my insurer was being "unreasonable" and was essentially told that I needed to find a pathway around the roadblocks. So I called my insurer. They had not recieved ANY documentation for the pre-approval outside of a diagnosis code (really? WTF) so I contacted my care team and did confirm this. So, screw it, I gathered all of these items (as I had copies) and was then given an immediate approval. My surgery was then scheduled for a Wed. at 6am. and whent moment drew near, litterally at 5pm Tuesday night, (having fasted and witheld medications in preparation for surgery in the morning) I was told that the Hospital would require an ABN (basically a promise to pay $60K out-of-pocket for the procedure). When I asked why, a different person working in billing stated, that since my Primary insurer did not provide coverage, there was a loop-hole that says my secondary doesn't have to pay either (even though they DO provide coverage). So, at 6pm I miraculously reached my seconday insurer to confirm this, which, horrifyingly, they did. So, in litterally the last possible second, I was forced to cancel a surgery I had spent MONTHS jumping through hoops and spending THOUSANDS to get ready for...all for absolutely nothing...but guess who wins? That's right. Providence and their network. Now, if a close review had been done by my care team at the beginning, I would have known all of this ahead of time and would never have gone through tireless specialist appointments they sent me to meet insurance criteria that was never investigated or understood to begin with. I will NEVER again do business with Providence Gastro. Finally, I will leave one last thought. Niether Dr. Ludwig nor ANY of his staff have ever reached out to me about this colossal f*ck-up since I was forced to call things off. Not a call saying they'd work with my insurer to figure out a new path, not a call to say "I'm sorry we dropped the ball" NOTHING but crickets. I am litterally heartbroken and out THOUSANDS of dollars for nothing.

    I asked a couple questions.When were these machines last calibrated?And I got no answer the.Machine…read morewas going flatline when my sister was clearly on it breathing their equipment is no good testing, neither are the doctors

    Photos
    My sister having heart problems and back problems
    My sister having heart problems and back problems
    Beautiful view from our room. You can see the M, an iconic symbol and hike.
    Beautiful view from our room. You can see the M, an iconic symbol and hike.
    St Patrick Hospital

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    Community Medical Center

    Community Medical Center

    2.5
    (38 reviews)
    3.4 mi

    They don't call you back. Enrolled in one of their programs…read more Don't get a call back. Multiple visits and complaints. You know people have lives to live. You are already pulling a paycheck. Do your job. I found the staff pleasant. Felt deceitful, though.

    I had a highly disconcerting experience at the Community Medical Center emergency room under the…read morecare of Dr. Pierre Cubby and his nurse. I presented with extreme, excruciating pain and a fever. The medical team failed to perform any BASIC, standard diagnostic testing, such as blood work or imaging. I was discharged with no answers and my severe symptoms unresolved. I received no pain management--not even Tylenol. The nurse had said she would be back with some medication but 2+ hours passed and she never brought any sort of pain relief. Once I was getting ready to get discharged, I had asked if I could possibly get a Tylenol as I had no pain medication in the over three hours I was there and she looked at me and said, "You're headed to a Pharmacy right now, aren't you?  Due to the lack of proper intervention, my condition escalated. I was forced to seek emergency care at Providence St. Patrick Hospital that same night. The staff at St. Pat's immediately initiated IV fluids, conducted comprehensive blood tests, performed necessary imaging, and rushed me into emergency surgery at 2:00 AM. Community Medical Center and Dr. Cubby failed to take the standard medical steps required to diagnose my condition. If you require thorough medical evaluation and competent emergency treatment and care, I highly recommend going straight to Providence St. Patrick Hospital.

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    Main Hospital Entrance
    Main Hospital Entrance
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    Inside ER room

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    Inside ER room
    Rocky Mountain ENT Center

    Rocky Mountain ENT Center

    2.9
    (17 reviews)
    2.0 mi

    I can't say enough good things about this practice. From the time, I entered the building to the…read moretime I left, I felt cared for and treated with respect and kindness. Everyone was experienced, professional and competent. My doctor, Dr. Von Doersten treated me 25 years ago and still remembered me. He explained everything and I left feeling that I was in great hands (again). The audiologist, Kate Savage was amazing, and the intern, Lily was great as well. I surely don't understand why there are bad reviews. This was the warmest most welcoming medical office I have been in.

    I have a long history with Rocky Mountain ENT, dating back 25 years ago w Dr. Daniel Brady operated…read moreon me over 10 times for a life threatening bone infection following a simple sinus surgery. I was finally referred to Virginia Mason in Seattle. After almost 20 years without many sinus issues, I had a large polyp picked up on a C T scan for something else.Its now cutting off my air flow and causing issues. I called for an appointment only to be told that I was banned from the office because I had missed 3 appointments in my lifetime. The receptionist dated one of the missed appointments over 20 years ago. Because of my history, I have probably had close to 100 appointments there. At that time, I was fighting for my life and traveling 80 miles to and from appointments. So I may have missed a few appointments. I would gladly go somewhere else, but there is nowhere else! The office manager won't take my calls or return messages. I am a Medicaid patient, which may have something to do with it.

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    Rocky Mountain ENT Center
    Rocky Mountain ENT Center
    We Listen, So You Can Hear

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    We Listen, So You Can Hear

    Providence Wound Care Center - medcenters - Updated August 2026

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