Exceptional customer service!…read more I had a wonderful experience working with Champion Energy. Everyone was friendly, responsive, and genuinely interested in helping. A special thank you to Katherine, who provided some of the best customer service I've experienced in a long time. She was incredibly kind, professional, and went the extra mile to make sure my questions were addressed and my needs were taken seriously. Her dedication and willingness to help really stood out. It's refreshing to see a company that empowers its employees to take care of customers. Based on my experience, I would absolutely recommend Champion Energy.

Champion has always been straightforward with my family…read more Sometimes the bills are high in Texas' summers and winters. But I can commend them that my power didn't go out even when we had power outages and blackouts for several years in Dallas. And they gave me quick updates on storms and if there was an outage from Oncor. The SmartTrack emails are a great help to see what time and temperatures you are using the most electricity. I also appreciate it is a consistent flat rate. Happy to be a customer!

I reached out to Texas Energy Forever to save money on my energy bill. Newell provided honest…read moreadvice with no pressure. He monitored the market for the best time to switch and we were able to save big. I would recommend Texas Energy Forever for the customer service, trustworthiness and results.

From the owner: Why Texas Energy Forever?…read more - Trusted experts in getting you the best Electricity/Nat Gas rates. - We save you money, time shopping, gimmick catch rate. - Registered Broker with P.U.C.T. and Katy Business Association (thekba. org) - Hassle & obligation free quote analysis. - Former Oil & Gas Engineer finding best prices from the best companies. - No bill or monthly fee from us ever.The supplier pays us a fee for getting you (like a real estate agent). We are independent and we choose the best priced company. - Former Commodities/Futures Trader, understands the cycles/trends and Macro Economic forces that affect prices. We advise best timing to get you even better prices (given circumstances). - We can secure commercial energy rates contract at today's prices to start up to 24 months in the future. No more worries if prices continue to rise or needing to break the contract. - If you find a better price, we will work with our suppliers to beat any rate. You won't find better rates. - We have over 90 suppliers across the US to supply small or large commercial energy. - Residential Electricity, Texas Only: contract from small to big houses, apartments, trailer houses, condos, duplex.. - Solar Friendly Suppliers. - Renewable energy Suppliers - Integrity and friendly people. - If you never used a broker, try us obligation free and let us become your energy advisor Forever! 2103435544, text or call!

Prices were great when I started service, but renewal options are not. When I called the customer…read moreservice number, I had to listen to and decline SEVEN different "special offers" for things like TVs and DirectTV before finally being asked what company I was trying to call...what!? Then it didn't even recognize "Gexa" so I gave up and went to the live agent chat. They were useless and told me to call the spammy number again. I'll be leaving, because I would rather pay more and not be hassled with sales pitches when I need customer service.

I had been a loyal Gexa Energy customer for years and was enrolled in their EV program, which…read moreprovided credits for charging my vehicle during nighttime hours. Earlier this year, I was involved in a serious accident and my EV was totaled. I unexpectedly had to purchase a replacement EV. With everything involved in recovering from the accident, dealing with insurance and legal matters, and replacing my vehicle, updating the car in the Gexa app was not an immediate priority. When I eventually tried to update it, I discovered something important: the Gexa app does not provide a simple way to remove the old vehicle and pair the replacement. Even the Gexa representative I talked to could not fix the problem and had to escalate it to their IT team. I had also stopped receiving my nighttime EV charging credits, even though the EV information was still showing in the app. Gexa asked me to provide screenshots of my charging history so they could review the missing credits. What disappointed me most happened when it was time to renew my electricity contract. After being offered another plan that did not make financial sense for me, I asked about continuing with my previous EV-related plan. I was told I was no longer eligible because of the issue with the vehicle/app. That was extremely disappointing after years as a customer. I understand that plans and eligibility requirements can change, but I do not think a customer should be penalized for a technical issue when Gexa's own app does not make replacing a vehicle easy and their own representative had to involve IT to resolve it. I wanted to stay with Gexa. Instead, this experience made me decide not to renew. I hope Gexa reviews how it handles EV replacements, app pairing issues, and long-term customers. Customer loyalty should matter, especially when circumstances outside the customer's control force a vehicle replacement.

Lekeisha deserves two shrines in her honor in recognition for customer service that sets a new all…read moretime high bar for any industry. To be frank, I was not happy when I first called and was transferred to Lekeisha in the hopes we could come to an agreement on an energy plan. From the very beginning of the conversation I could see the smile on her face as it was conveyed over the phone. This is IT! I fear that this is a quality that has been lost. Well, this conversation should be used as an example for all to hear. From the beginning, Lekeisha began establishing report and empathy with my concerns. Lekeisha actively listened rather than trying to talk over or interrupt. Again, I could clearly hear the smile on her face during the call. It was infectious and I am still smiling from our interaction. Lekeisha is a winner. I'm so glad to be working with a company that values her contributions.

On July 15, 2026 I called into customer service to inform Discount Power that I would be late with…read moremy bill. The agent immediately started yelling, berating, and threatening to shut off my account. I informed the agent I had an appointment with Dallas County Health and Human Services for utility assistance, but agent interrupted me and said there was no such agency. She also said I was on a four year energy plan, but I never signed up for that plan. I called Discount Power on August 13, 2026 to make them aware of issue, and asked them to release me from the contract without an early termination fee. They offered an apology for the occurrence, but declined releasing me from contract and the $250 early termination charge. I refuse to do business with a company that treats its customers with a lack of respect, and abusive conduct. I realize that abusive customer service does not constitute a breach of contract, but an obligatory half-hearted apology falls far short of resolving the issue. If you're really seeking lower energy rate, look at Rhythm Energy and Energy Texas. Rates far less than Discount Power.

The energy company they put me with took out 2 deposits out of my bank for $195. each. I have gone…read moreback and forth with the energy company and Energy Ogre with no results. This has been a very stressful experience. had I known I would be going back and forth with them I would have never went with them. Would never recomend.

For the $12 monthly fee do they ever actually switch a customer to a lower rate cost savings deal,…read moremid-contract including the cancellation fee? Why are so many of these "energy brokers" located at 24 Greenway Plaza, what's up with that?

I have been a customer for over 24 years and tried to get service for a second home and couldn't…read morebecause I didn't have (2) forms of identification. Their policy requires(2) forms no exceptions . They thanked me though for the long service relationship .

the worst!!!!!!!!!! terrible website which keeps logging me…read moreout the tried telephone - first call disconnected me when i finally got through after loud music second call ii got a woman whose accent was soooo heavy that i could not understand her!!!! unable to change my card info online because after two unsuccessful attempts i gave up website would not take info from my new credit card-saying already on file when i had to give a new ccv number awful company awful company must find a bette one - any other would be better!!!!!!!!!!!!!!!!!!!!!!

Third time to lose power this month. Have never had worse electricity service. Called customer…read moreservice to file dispute for a credit. Have been days without electricity over the last year. Was on hold for an hour and then they said I would hear back in 21 days. Complete joke.

Bill over $200 for home that is empty. There is absolutely some fraudulent billing occurring with…read morethis company. There are pending lawsuits. This company needs to be under the microscope of federal regulation.

We have used realsimpleenergy.com for 3 years now and have saved well over a thousand bucks. They…read moreautomatically change your energy provider based on the best plan for you. Extremely happy with their service!

I was tired of having to find a new energy provider every few months to get the lowest price. I…read moreheard about Real Simple Energy and decided to check it out at www.realsimpleenergy.com. Three minutes and only a few questions later, I had a quote for power. The electricity agent finds the best price on the market and only charges a small fee for bill administration, but even with that, I'm saving a lot of money. They offered a way to see exactly how much I would save, which was very helpful in making my decision. The great part is I don't have to ever talk to the energy provider, I get one bill, and I don't have to worry about signing up for another contract - they automatically switch you to the lowest priced contract upon renewal. Thank you, Real Simple Energy!

This is the fourth time I have had to call Center Point THIS YEAR - because my gas bill was…read moreeither 3 or 4 times higher than it usually is. The past three times, the mistake was in my favor. For this current bill, I have not used my gas fireplace or my gas grill, and I didn't use any excessive heat. My electric bill is normal so if I did use any excessive heat, I would think that would show up in the electric bill. We'll see what happens. The help center is capable. If the bill is incorrect, they send me a new bill. If my current bill is correct, I will have to wait to see if I get a bill, and if I don't , I am to assume I need to pay the bill I have. Center Point does not let me know if the bill I have, the one I think is incorrect, is actually correct. So I'd have to call them, even though they have all my information. I did get a new ERT this year - CenterPoint can read my meter without coming in my yard. I don't know how they read it without picking up my neighbor's meter.

I received a notice that my gas was shut off, and was given a number to call to have service…read morerestored. I called on Friday and asked if could get someone to come out Sunday morning. I was told someone would come between 8:00 Am and 12:00 pm. I was supposed to receive a call 30 minutes before a technician would come. 12:00 noon comes and goes, no call, no technician. I call back to find out what's going on. I'm assured that I'm on the schedule and someone would come. I call back every 2 hours to find out what's going on. Each time the person reads the same script to me. I'm on the schedule and someone would get to my by midnight. Even at 10:30pm they were still telling me that same lie. At 12:30 AM I point out that it's after midnight an no one came. So I'm told not worry, they'll put me on a priority list and someone will come out on Monday between 8:00 AM - 12:00PM The customer service agents are trained to lie, even when there is no reason to. They could have just been honest with me at any point on Sunday, andsimply told me that no one would be coming out. Instead they are telling me that because of the whether they have unexpected emergency calls. The weather was beautiful, so the only reason weather was a factor was that the technicians didn't want to work on such a nice day. This company is run by dishonest and immoral people who lie purely for the joy of ruining people's day.

I will never again enroll with this company. Shortly after enrolling, I was notified it was…read moretransferred to Cirro Energy. My negotiated rate did not transfer with the transaction, but this was later resolved. Today I received a letter from Power Express saying I was delinquent and they would turn me over to a collection agency. This was the first I knew of an outstanding balance with Power Express. I have perfect credit, pay all bills on time and in full. This is really disgusting - I never received a bill with this amount and truly this is the first I have known of this. Really bad business..............never again........

EDIT: After complaining on social media, they did credit my account. I'm raising the rating to…read more3-stars for now as it still shouldn't have required that complaint to get service. If the service remains good, I'll come back and upgrade as deserved. I recently switched to Power Express, and my new plan started mid cycle. They charged me the minimum usage fee despite the fact that my first cycle was only 6 days. This fee was 30% of my bill and more than I spent on electricity in the 6 days. I called and they refused to waive the fee saying it "wasn't their responsibility that I started mid-cycle". And hey, that's not strictly false, but a little goodwill with your customers can go a long way. Next time I guess I'll opt to pay a slightly higher rate to a company that actually cares about customer relationships.