This facility places the residents first. My relative is always clean and well kept. The staff is…read morevery nice to me and my family when I come in to the facility. I especially like to see that they make sure my relative gets out and participates in the activities that are happening. Great place.

From the owner: Bring your loved one to an exceptional Alzheimer care facility that takes a unique approach to…read moretreatment - New Friends Memory Care & Assisted Living Community in Kalamazoo, Mi. Managed by Vibrant Life Communities, we believe passionately that each person deserves to live a dynamic life despite any physical or cognitive changes.

I love Vineyard Assisted Living!! One the best place I have ever worked for like family here and…read morethe management team is awesome and the work staff a great...

Everyone has been so loving to our 96 year old Mom. She had a time when she didn't feel safe (she…read morehad recently lost her husband of 73 year) , they went above and beyond to make her feel safe and comfortable. I highly recommend Vineyard Assisted Living for your loved ones. Everyon

Finding the right place for a loved one can be an overwhelming and emotional process, but from the…read moremoment I connected with Lakehouse Kalamazoo, I knew we were in the best hands. The entire team has been incredibly supportive, guiding us through every step of the transition with professionalism, efficiency, and--most importantly--genuine care. The executive director is not only highly professional but also one of the most compassionate and understanding people I have encountered in this journey. She and her team made what could have been a difficult move for my father into a smooth and reassuring experience. Their dedication to the well-being of their residents is evident in every interaction, from the warm welcome we received to the attentive, personalized care they provide daily. I couldn't be more thankful for the patience, kindness, and expertise of the staff at Lakehouse Kalamazoo. They have given my father a safe, comfortable, and dignified place to call home for now and they have given me peace of mind knowing he is in such good hands. If you are searching for a place where your loved one will be truly cared for, respected, and supported, I wholeheartedly recommend Lakehouse Kalamazoo.

I know someone who worked for this company for quite sometime. I've never heard a positive thing…read moreabout this company. My friend would call me and tell me things like how stressed out he was because the nurse crossed off one residents name from a medication and put another's just to fill the need of a resident if they didn't have their own actual medication. He felt like he was robbing Peter to pay Paul while breaking the law to do so. He would get in trouble for not passing the meds even though they legally didn't belong to the resident simply because it was the same medicine so his boss would say it's ok. Last week he called me frantic because they have a resident with Covid who reported not feeling well for several days before the nurse finally sent the resident to the hospital and by now all staff and other residents were exposed. Before that they had a resident who was having a stroke and was not sent to hospital for several hours. They also frequently have bed bugs my friend had to treat his home because he had taken them home with him from work. The scariest thing I've heard is how an employee who wasn't even legally allowed to pass medication passed them anyways with a friend and management never reported it to the state when they were made aware both employees still work for the company.

My mother recently moved into StoryPoint's independent living apartments. She has a lovely 2…read morebedroom with a balcony. I was very impressed with the size of the apartment. She brought enough furniture to make it cozy but not overly crowded. She also has a carport and even brought her cat, Garfield. She has bi-weekly housekeeping but does her own laundry as her apartment came with a washer & dryer. The maintenance team has been responsive - hanging TV and pictures. She just loves it there and has made many new friends. She participates in the activities that she is interested in - bingo, music, outings, and the happy hours. Every day when I speak to her, she tells me what all they had for dinner and that everything is so good. Normally it is normally a choice of soup or salad, choice of 2 or 3 entrees that come with 2 sides, and a choice of dessert. I had dinner in the StoryPoint's dining room a few nights ago and I do have to say it was pretty good. My pork tenderloin was moist, the mashed potatoes were prepared just like I like them, and the dessert was delicious. She made the decision to move, and it has been a blessing to both her and to her family to know she is in a safe environment, surrounded by new friends, and that she is happy.

Our family moved our father to Storypoint in April, 2021, and we moved him out at the end of June…read more It was was a very traumatizing experience for my father and for all family members. The memory care unit is very short staffed, often with just one care giver for 20 residents. It is hard to keep all residence safe when the ratio is 20 to 1. My father, who is wheel chair/ bed bound, suffered falls, etc. Many of the caregivers there pulled me aside and apologized for the short staffing and the inability to take care of the residents. My father is on hospice and each time there was an incident regarding my father his case manager documented it, as required by law. Unfortunately, Story Point did NOT.....no record to be found. When hospice staff inquired, the response was, "there was no incident". We learned a big lesson.....the way things "look" and the way things "are" are two very different things. I believe the independent living side is fine and perhaps assisted living, but memory care is not. Please do not send your loved one to memory care at Story point. Our Father is now at North Woods Village and it is night and day!! They are staffed, competent, kind, and extremely caring. We feel very, very blessed that we are able to get dad into this wonderful facility.