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    Provo Assisted Living

    1.0 (1 review)
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    8 years ago

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    Ashford of Springville

    Ashford of Springville

    4.0(12 reviews)
    4.6 mi

    I have worked for this company for two years. Prior to working here, my full time job was hospice…read more So I have had the opportunity to visit a lot of assisted living and rehabilitation facilities. Hands down this is the facility I would put my family member in. Each and every employee knows the residents by name and always puts the residents first. The administration supports the staff and will even pitch in with resident care when needed. I highly recommend the Ashford for your family needs. Come on down! Our door is always open. You will see and feel the difference.

    We were extremely intentional when choosing a memory care facility for our loved one--a husband,…read morefather, grandfather, brother, and friend. Like most families navigating dementia, our top priority was stability and the best care possible. We made it very clear during the admission process that he often urinates on the floor. According to our research, this is a common reality in dementia care. We asked directly what circumstances could lead to discharge, and we understood that aggression would be the primary concern. Our dad has never shown aggression toward staff or residents and is, in our experience, well-liked by those who interact with him. During his stay, he was involved in two separate incidents where another resident struck him. Even in those situations, he did not respond with aggression. Despite this, within a short period of time, we were given a 30-day discharge notice related to the same behaviors we disclosed upfront and believed would be manageable. We also have serious concerns about the level of care and safety during his stay. Our dad experienced two falls requiring ER visits and facial stitches--despite no prior history of falls before admission. The most serious incident, as it was described to us, occurred after he wet the bed overnight. We were told he was assisted into the bathroom and left unattended while staff retrieved supplies, and was later found on the shower floor, bloody with significant injuries requiring emergency medical care. Based on what we were told, leaving a cognitively impaired resident unattended in that setting raises significant safety concerns. We attempted to work collaboratively with administration to address his incontinence, only to be told that this behavior had only been seen once or twice in the past six years, which was surprising to us given our understanding of dementia-related symptoms. To have a facility accept a resident with full knowledge of their needs, indicate those needs could be managed, and then later discharge him for those same issues was deeply disappointing. The impact is not just logistical--it is personal. Uprooting someone with dementia can lead to confusion, regression, and emotional distress that is difficult to reverse. Families depend on honesty, experience, and consistency when placing a loved one in memory care. That was not our experience.

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    Ashford of Springville
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    Provo Assisted Living - assistedliving - Updated May 2026

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