We were extremely intentional when choosing a memory care facility for our loved one--a husband,…read morefather, grandfather, brother, and friend. Like most families navigating dementia, our top priority was stability and the best care possible. We made it very clear during the admission process that he often urinates on the floor. According to our research, this is a common reality in dementia care. We asked directly what circumstances could lead to discharge, and we understood that aggression would be the primary concern. Our dad has never shown aggression toward staff or residents and is, in our experience, well-liked by those who interact with him. During his stay, he was involved in two separate incidents where another resident struck him. Even in those situations, he did not respond with aggression. Despite this, within a short period of time, we were given a 30-day discharge notice related to the same behaviors we disclosed upfront and believed would be manageable. We also have serious concerns about the level of care and safety during his stay. Our dad experienced two falls requiring ER visits and facial stitches--despite no prior history of falls before admission. The most serious incident, as it was described to us, occurred after he wet the bed overnight. We were told he was assisted into the bathroom and left unattended while staff retrieved supplies, and was later found on the shower floor, bloody with significant injuries requiring emergency medical care. Based on what we were told, leaving a cognitively impaired resident unattended in that setting raises significant safety concerns. We attempted to work collaboratively with administration to address his incontinence, only to be told that this behavior had only been seen once or twice in the past six years, which was surprising to us given our understanding of dementia-related symptoms. To have a facility accept a resident with full knowledge of their needs, indicate those needs could be managed, and then later discharge him for those same issues was deeply disappointing. The impact is not just logistical--it is personal. Uprooting someone with dementia can lead to confusion, regression, and emotional distress that is difficult to reverse. Families depend on honesty, experience, and consistency when placing a loved one in memory care. That was not our experience.

he Ashford in Draper is a wonderful Assisted Living with beautiful furniture and paintings…read morethroughout. All of the staff throughout the facility are very kind and compassionate. I love Kindell in Activities. She is one of the kindest and caring People I know. She Plans the best outings, crafts and other activities. She's as sweet as her southern drawl. Ashlyn is also another great employee there. She is a very compassionate individual. All of the kitchen staff are wonderful, helpful and caring. Nurse Alissa is another one of the great employees there. There's also Heidi, Lola, Alecia, Parker, Macee. Isabelle, Amber, Shaylee, Micah, Ashland, Kandace and many more who are all an asset to Ashford along with the rest Of the staff. They love the residents. I can't forget Erin at the front desk. She always offers a warm greeting and lots of love.

I do not trust Rebecca Vom Dorp; she seems sweet and accommodating on the surface but has a…read moremalicious, controlling side when she doesn't get her way. For months my siblings and I tried to broach the topic of qualifying my mother for hospice care as she is in the early stages of heart failure. With each conversation Rebecca became increasingly hostile to the idea of hospice support. Eventually we decided to have my mother evaluated for hospice qualification by a third party. My mother qualified for and was enrolled in hospice care. Rebecca took it upon herself to have our mother disqualified!!! She reported the assessing nurse for inappropriate behavior which was an absolute lie, the assessing nurse was completely professional. It was Rebecca who was unprofessional; she had a literal tantrum when we brought in an outside agency for evaluation. Afterwards some of the nurses at Heritage Garden joined Rebecca in this hostility. They literally turn their backs on my sister when she tries to discuss my mother's care. They'd say things like, "you didn't ask our permission" before you had her evaluated. We don't need their permission. Somehow, Rebecca convinced the hospice agency to withdraw their service which absolutely jeopardizes my mother's care. I regret ever placing my mother's care in the hands of Rebecca Vom Dorp and Heritage Gardens and you should run the other direction if you are considering placing your loved one in her care. RUN AWAY! My mother is now safely at a better facility and we are so grateful to be free of the need to interact with Rebecca.

We LOVE having our mother in this beautiful, clean and loving location. The owners, Rebecca and Ted…read moreare experienced care professionals and have created a wonderful warm and safe environment for all the residents! The meals are tasty and perfectly suited to our mother's needs. This is the 4th location mom has been in and we are most grateful to have found the care to be even more than we imagined possible, especially considering that our mother is blind! If you're looking for the Best in Care, ANYWHERE, make sure you visit Rebecca and Ted at Heritage. Merrie.

The absolute worst place for employees to work. Management does not care about their employees or…read moreeven residents for that matter. They cut hours for employees so they can hoard more money, this puts their residents at a severe risk because the nurses are running around tirelessly and are unable to reach everyone quickly. People could die but Jamestown does not care. I severely hope people stop putting their loved ones at risk and stop giving these owners their money, these owners deserve to get sued as well.

My grandfather's time at Jamestown was so wonderful for him and my entire family. Its a beautiful…read moreclean facility with animals, activities, and quality food. We are forever grateful to the attentive and loving staff.

I HIGHLY recommend Visiting Angels!! They did an AMAZING job helping to arrange caregivers for my…read moremother in an unusual circumstance. Prior to finding Visiting Angels, I was so stressed that I would not be able to find help for my mother..but when I contacted them, they came through with flying colors. Scott was INCREDIBLE at helping..he literally brought me to tears with his compassion! Both he and his office manager, Rebekah, were so very WONDERFUL. They were quick at addressing certain situations that needed their attention..and I can't say enough good about them!!! You can feel safe in their hands that they truly care about your needs in wanting your loved one to be watched over in a professional, kind, and helpful manner :-)

We are so grateful for the Visiting Angels that have helped us care for my parents! They have…read moreprovided us with compassionate, skilled care at a time when it was desperately needed. The director/owner Chase Hightower was even able to provide us with help at a moments notice when we had an urgent, immediate need. We are grateful they are there with quality care whenever we need help!

Desiree Bernardino is an amazing RN. She has been there for…read moreus. She is a nice Girl. She has help our father thru his cancer treatment.

The independent living environment and multiple activities to engage residents and include families.read more

Treeo Orem is the most outstanding Independent Senior Living Community in Utah!…read moreWhen you walk in there is a feeling of hope, joy & LIFE!! The food is delicious & they offer over 280 fun, engaging & MEANINGFUL activities & big events EVERY MONTH. When I visit Treeo, I visit a warm & loving environment.

They insisted on over medicating a 15year old. For children it is more like a prison than a place…read moreto receive needed help. Hopefully your are lucky and your insurance allows you to choose any other place

When I was there they treated you horrible and just used you as a test subject for all sorts of…read moredifferent medication I've had to see my normal doctor to get things fixed for diagnose me with a bunch of things I don't even have and than from other women there that they have been sexually assaulted I would give this place a zero if I could!!

Legacy Village of Provo has been such a wonderful place for my parents to live. They got a new head…read morechef in the summer of 2018 and he is amazing. The food is delicious, the care is exceptional, and the building is beautiful. Would recommend to any of my family and friends looking for Assisted Living.

Overall this place has been the land of dissatisfaction having had my mom in here for over two…read moreyears. The esthetics are nice but underneath that it is poorly managed and the food served to the residents seems like 2 out of 10. That is when the food makes it to your loved one. My mom often misses meals, the food quality is poor and never hot. Her room and her requests are completely neglected every weekend. I have brought these issues to the Director many times only to hear a laundry list of excuses with no action ever taken to fix anything. It is a cash cow with no intention of giving good care unless you feel like constantly contacting them and complaining. Don't expect anything else from this establishment.